Customer Reviews - Life Storage #8106, Richardson
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We at Life Storage want to maintain the best storage facilities in Richardson, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Richardson (#8106)
4.76 out of 5
based on 46 of our most recent Reviews
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- Pablo from Richardson, TX
5.0 out of 5
"Dave was great, friendly and helpful as well as the young African American lady (sorry I forgot your name) she also help me out a lot with some savings when renting longer. Thank you both."
December 25, 2017
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- Kathy from Richardson, TX
4.8 out of 5
"Even though you changed your name you will always be UNCLE BOB'S to us! Have used you for years and will continue to do so when we get in a jam...."
August 23, 2017
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- Whitney from Richardson, TX
5.0 out of 5
"Elizabeth "Liz" and Lee are always very helpful when I have questions about my storage unit or billing. I greatly appreciate their assistance. "
April 20, 2017
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4.2 out of 5
"I'm happy with the location and condition of the units."
October 24, 2016
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- Ursula from Richardson, TX
4.8 out of 5
"Couldn't have gone smoother...maybe a little faster as there was a trainee in the mix, but since I was not in a hurry I was glad to be patient. Overall a good experience."
September 24, 2016
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5.0 out of 5
"Very willing to solve any and all issues with utmost concern and professionalism. "
August 24, 2016
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5.0 out of 5
"I signed up online everything was ready and the people very friendly."
January 22, 2016
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- Janet from Richardson, TX
5.0 out of 5
"Great on site security. Always felt safe when visiting my storage unit by myself. "
October 24, 2015
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- Shayne from Richardson, TX
4.8 out of 5
"Staff very friendly and helpful. Facility was clean and maintained. "
August 19, 2015
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- Matthew from Richardson, TX
5.0 out of 5
"The manager, Sandi is a true gem! Her smile and her impeccable people skills truly make it worth while just to visit. "
July 25, 2015
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3.9 out of 5
"Making customers buy secondary renter's insurance is ridiculous."
June 27, 2015
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4.7 out of 5
"I not sure if I was told that you could not get to your space after 10pm. Other than that everything was great!"
June 25, 2015
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5.0 out of 5
"The staff was excellent and Sandy was professional at all times. They took care of me all the time. Thank you!"
May 25, 2015
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5.0 out of 5
"The former Manager was so great to work with. At check out I dealt with the new Manager (I think). He was so helpful and easy to deal with."
May 23, 2015
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5.0 out of 5
"Just appreciate the friendliness and helpful attitude of the staff, and the spotless condition of the office and my storage units."
April 30, 2015
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4.2 out of 5
"I am very happy with everything except that my storage unit is very far from the elevator. It was all that you had at the time, but I would be interested if a unit became available in the same size that is closer to the elevator or entrance. I would also like one on the ground floor if possible."
April 01, 2015
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5.0 out of 5
"Excellent customer service and a very well maintained property as well as continued service by the staff."
March 29, 2015
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4.2 out of 5
"Sandra & the entire staff were AWESOME to work with - thank you!!"
March 23, 2015
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5.0 out of 5
"The service was exceptional & the staff is always friendly and informative."
February 18, 2015
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5.0 out of 5
"ThIs was my first opportunity to use use Uncle Bob's Storage. I have used U-Haul in the past and was happy with their services. But after this experience with your operation, I will prefer and will return to Uncle Bob's in the future for my storage needs. Thanks!"
January 30, 2015
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- Cathey from Richardson, TX.
5.0 out of 5
"The employees were very friendly and joyous. I could work with these folks. So happy and helpful."
January 20, 2015
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- Barbara from Richardson, TX
3.4 out of 5
"The location is most convenient... access is easy and the staff most affable."
December 30, 2014
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4.4 out of 5
"Al at the Richardson Texas location is great. I have my boat stored there. Al went out of his way to call me and tell me my cover had blown off of my boat. I really appreciated that. "
November 04, 2014
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- Ayite from Richardson, TX
4.9 out of 5
"Everyone is helpful and understanding. I recommend you guys any time I find someone mentioning needing storage. "
September 15, 2014
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5.0 out of 5
"My father passed away several years ago and it has taken me almost 3 years to be able to deal with it. I've had to store the most important items from his estate. They helped me by being kind and understanding of this painful process."
September 01, 2014
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5.0 out of 5
"Associates went above and beyond to help. Very friendly. Will recommend this facility to others."
August 20, 2014
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4.8 out of 5
"Staff very friendly and helpful.
A pleasure to do business with."
July 25, 2014
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5.0 out of 5
"Mel at the Richardson location was excellent! He helped me with all my needs."
July 23, 2014
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- Carrol from Richardson, TX
4.6 out of 5
"I just enjoy the people who manage my storage facility and like the convenience."
July 07, 2014
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5.0 out of 5
"I was happy with everything your company showed me as a customer. I was helped well beyond expections. Sandra was great to me. Very helpful and pay less."
June 21, 2014
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4.1 out of 5
"My location has a great gentleman named Mel working there. He has always been the best with me, and my off and on Uncle Bob [Life Storage] 13 year relationship. No matter where I go, I always store at the same location. DEE, ON THE OTHER HAND, needs some extreme sensitivity training in my opinion. Every time I have ever had to be stuck with her helping me, it has always erupted into some sort of personality degradation, with her. I have no idea why that is the case, I try always to get along with any relation that is deemed to help myself....especially in a billing situation. They are taking care of my stuff, after all. Who knows? Mel is awesome, Uncle Bob's is awesome. Guess I will always store there as long as Mel and Uncle Bob's remain attached. Thanks again! "
April 25, 2014
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- Barbara from Richardson, TX
4.9 out of 5
"All was very professional, clean, and I felt very comfortable with everything. That is not always the case with storage businesses."
April 24, 2014
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- Shane from Richardson, TX
5.0 out of 5
"The staff at spring valley/75 in Richardson Tx. are great."
February 27, 2014
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- Robert from Richardson, TX
4.8 out of 5
"Nice facility, well run but a little too expensive."
February 26, 2014
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- Amanda from Richardson, TX
5.0 out of 5
"I have been at this facility for quite a few years, and I plan to stay for as long as I need storage. Mel and his wife are wonderful. They always check to make sure my health is going well (kidney/pancreas transplant) when I come into the office or even when they see me somewhere on the property. Everybody waves and smiles and says hi. That right there, really makes me feel welcome and that I chose the right place for storage. I couldn't ask for a better facility or better and more friendly people. KEEP UP THE EXCELLENT WORK!!!"
February 26, 2014
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- Gordon from Richardson, TX
4.8 out of 5
"Would it be possible to have more than one four-wheel dolly available in building "A"? Occasionally there is a need for more than one at the same time and it is time consuming to move the one dolly from side to side."
February 26, 2014
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- Timothy from Brooklyn, NY
4.4 out of 5
"It would be helpful to change automatic payments over the phone since I don't always live in the city my storage unit is in and credit cards get hacked relatively frequently. Otherwise, great!"
February 26, 2014
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- Sheri from Richardson, TX
5.0 out of 5
"It is because of Mel, Bea and their staff that everyone that I know with storage needs are at Uncle bob's Storage on Centennial in Richardson Texas. "
February 08, 2014
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5.0 out of 5
"Dee is always professional, helpful, friendly and her willingness to offer options are greatly appreciated! Thanks Dee!! "
February 02, 2014
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4.9 out of 5
"Mel is a great manager, he stayed 20 minutes late to get me signed up, and has encouraged me to sign up for auto-debit to help me avoid late payments. The folks here are super sweet and patient with me. "
January 27, 2014
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- Derek from Richardson, TX
5.0 out of 5
"friendly and helpful manager, answered all our questions."
October 30, 2013
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5.0 out of 5
"the manager is a greater customer service guy. he made me get the place though i had another option "
October 28, 2013
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5.0 out of 5
"The staff was upportive and underst, very and understanding. I really enjoyed my stay and would recommend the facility to anyone. Great, great management."
October 28, 2013
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- F. Wayne from Richardson, TX
3.7 out of 5
"It was a storage building. Not really much to say. Experience was exactly what I would have expected."
October 23, 2013
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5.0 out of 5
"clerk at storage office is very nice, a pleasure to deal with"
September 23, 2013
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4.8 out of 5
"We have rented from Uncle Bob's several times and have not been disappointed which is why we go back to there. Our experience with management has been above satisfactory which is why we are there."
August 18, 2013
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