Frequently Asked Questions
Whether you're new to Life Storage, renting again, or have been renting with us for years, here are some answers to questions you may have as a customer of Life Storage.
If you don't find the answer you were hoping for, please Contact Us! We're happy to answer any question and assist you in any phase of your storage rental.
Choosing a Storage Unit
What Size Storage Unit Should I Rent
We offer a storage unit size guide right here on our website, which shows how the storage units we offer compare, and about how much will fit inside. Need some more help? Give us a call at 844-973-4912! A Life Storage Customer Care Representative will be happy to talk through the items you need to store, and recommend the best space.
How Far In Advance Can I Rent a Space?
What Type of Storage Unit Should I Rent?
When considering the various storage units we offer at Life Storage, the most important factors are what you are storing and for how long. Here are some resources that can help you with your decision:
When Can I Access My Storage Unit?
Do I Need a Lock For My Space?
When Is My Rental Payment Due?
What Payment Methods Does Life Storage Accept?
At Life Storage, you can make your payments with the following methods:
- Checks - Returned checks are subject to a returned check fee. We cannot accept checks for truck rental deposits or payments on accounts overdue by one month or more.
- Electronic Check (ACH)
- American Express
You may make rental payments with your credit card on our customer website.
Why Does Life Storage Require Insurance?
What Items Are Not Permitted In a Storage Unit?
For the safety of our customers and the facility, some items are not permitted in a storage unit. If you are unsure if we permit an item that you are considering for storage, please contact us to check!
- Flammable substances
- Hazardous or toxic materials
- Stolen property
- Controlled substances
- Food or any container that previously contained food
- Live or dead organisms
When Do I Receive a Bill?
Life Storage does not send bills, invoices or payment reminders by U.S. Mail. Much like renting an apartment or commercial space, your rental payment is due a specific payment due date, and it is each customer's responsibility to make a payment at that time.
If you would like to receive a payment reminder closer to your rental payment due date, our Customer Website offers this option. Select our Payment Reminder option, and choose the day of the month that you would like to receive your payment reminder email.
If you are a business customer that needs an invoice for accounting purposes, you may sign up to receive an invoice by email on our Customer Website. If you need an invoice sent by U.S. Mail, please contact your Life Storage store office.
How Long Are Your Storage Rental Agreements?
What Is a Storage Auction?
What Happens If My Payment Is Late?
How Is Life Storage Taking Precautions Since The COVID-19 Pandemic?
The health and safety of our employees, customers and guests is of utmost importance to us at Life Storage. We have implemented several precautionary measures and practices related to COVID-19 and closely monitor updates from the Centers for Disease Control as well a local and state authorities.
Can I Rent a Storage Unit Online?
Moving Truck Rental
When I Rent The Life Storage Moving Truck, How Long Can I Use It?
How Much Does It Cost To Rent The Life Storage Moving Truck Or Van?
Truck and van rental prices vary by location. Please contact us for specific costs. Typically, our rental fees have these parts:
- Vehicle Rental Fee ($29.95, $19.95 for new storage customers)
- Mileage Fee ($0.89 per mile)
- Refundable Deposit (typically $100)
- Collision Damage Waiver ($19.95, waived if your automobile policy covers rental vehicles)
- Fuel costs (you will need to fill the fuel tank before returning the vehicle - there is a refueling fee if the tank is not filled)
What Documents Will I Need To Rent The Life Storage Moving Truck Or Van?
To rent our moving vehicles, the driver will need to provide the following:
- A current driver's license
- A valid insurance card in your name. If you don't have insurance, or cannot produce an insurance card, you'll need to take our Collision Damage Coverage at a nominal additional cost.