We at Life Storage want to maintain the best storage facilities in Webster, and in every city where we do business. That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better. You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think. We publish their reviews here, and we're proud of the result!
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Michael (Brooklyn, NY)
5.0 out of 5
"Uncle Bob's [Life Storage], and in particular the climate controlled building I'm in, is by far the cleanest, and safest feeling storage facility I have seen. Thanks!"
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Marybeth (Rochester, NY)
5.0 out of 5
"I looked all over area for a climate control space for my items. I was super impressed with the structure at Uncle Bob's [Life Storage]. Loved the cleanliness, well lit, cameras everywhere, easy access any time I wanted. The most valuable feature was the use of the large cargo carts at the entrance of the facility which made transporting my items to the space so easy.
Highly recommend This Facility"
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Terry (NYACK, NY)
5.0 out of 5
"I was nothing short of amazed at the professionalism, efficiency, and courtesy with which my rental transaction was conducted. Linda is absolutely the gold standard of customer service. Additionally, the facility was neat and tidy and very well stocked. It was the middle of winter, just after a snowstorm, and yet it looked like you could eat off the floor. Well done!"
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Malikah (Rochester, NY)
5.0 out of 5
"It was very clean and neat storage! I had no worries about my belongings at all. I have told many friends and family about Uncle Bobs [Life Storage] ."
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Erin (Wichita, KS)
4.9 out of 5
"I have used lots of storage companies and the price, staff helpfulness, and ease of process were all better than other companies."
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Joyce (Webster, NY)
5.0 out of 5
"The staff and the overall appearances of the buildings and the general overall appearances of the storage space were all excellent. I am confident that I am renting a space from the best storage company around! "
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Chris (Buffalo, NY)
5.0 out of 5
"Terrific customer service. After a terrible winter, when I asked if some snow could be removed around my RV parking spot, they had their snow removal contractor there the same day and cleaned around my parking spot. Awesome, wonderful, amazing customer service."
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Matthew (Boulder, CO)
4.5 out of 5
"We've enjoyed storing at Bob's for a number of years. The associates are friendly and helpful, and the space is clean, well located, and easily accessible."
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Doris (Rochester, NY)
5.0 out of 5
"Overall, a positive experience. We moved from a larger unit to a smaller unit after two months, and the office staff was very accomodating and helpful."
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Barbara (Rochester, NY)
5.0 out of 5
"I really did not know what to expect when I walked in to rent a space. I had called ahead to secure an indoor space, and when I got there I was treated very well, with an upbeat, very knowledgeable, young lady to help me, and was soooo happy! What a great place!"
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agnes (Hilton, NY)
5.0 out of 5
"Linda Parkins greeted me as soon as I arrived. She showed the movers where to go and how to unload. Her people skills and professionalism are outstanding. Even gave me her cell phone number in case I had some questions
OUTSTANDING EMPLOYEE!!"
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Diana (Rochester, NY)
4.9 out of 5
"The manager made sure that I understood the code used to enter the premises, apologized greatly for a slight delay in initially greeting me due to two people being ahead of me, and was most helpful in all ways. The storage area is clean and very well maintained."
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Michael (Rochester, NY)
4.6 out of 5
"Everything is always great, greeted with a smile. And although I enjoy everything I might not need your services within the next few months. Not sure yet though. Found a house large enough for everything I own. But I appreciate everything you have done for me. Been with you guys since before it was Uncle Bob's [Life Storage]. And if ever in the future I need a place Uncle Bob's [Life Storage] will definitely be my first pic."
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Paul (Rochester, NY)
5.0 out of 5
"Office staff was wonderful. The free moving van was my deciding factor to use your facility"
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Natalie (Rochester, NY)
4.9 out of 5
"Excellent attention to our needs and were able to provide on what we asked for."
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Dani (Decatur, GA)
4.9 out of 5
"Everything was explained properly. The storage space seems exceedingly safe. The employee was helpful, funny, and kind. The storage space was clean, air conditioned, and exactly what my roommates and I needed.
I will recommend (and have) Uncle Bob's to friends and family. "
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Erika (Tucson, AZ)
5.0 out of 5
"Everyone at the Creek St. (Webster, NY) location was fantastic. I have had storage units before and the way I was treated at those other places versus the staff at Uncle Bob's [Life Storage] was like night and day. I seriously cannot say enough about how wonderful they were. Helpful and caring (sounds goofy, but it is true) at every turn, even when I got really behind in my payments. No judgement, only compassion and as helpful as they could be. If I have the choice I won't ever go anywhere else again. Good job Webster!!"
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Kelly (Rochester, NY)
5.0 out of 5
"I thought the staff was extremely kind and helpful. I appreciated their kindness and willingness to help."
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Julie (Webster, NY)
5.0 out of 5
"It's comforting to know my belongings are in a safe, secure and clean environment with convenient access and friendly, helpful staff."
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Tom (Rochester, NY)
5.0 out of 5
"Very pleasant employees. Super easy and convenient to get into storage space. I always thought that renting a storage space would be a complicated proceedure. Life Storage proved me so wrong!!! Much easier than I expected and I'm sure Life Storage can take credit for that. Very happy decision on my part and have already recommended Life Storage to several people"
