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1600 Woodson RdSaint Louis, MO 6311410.8 Miles Away
Customer Reviews - Life Storage #8340, Saint Charles
We at Life Storage want to maintain the best storage facilities in Saint Charles, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"GREEDY AND DECEPTIVE!!! I called more than once and asked about the grace period. Five days. I moved out exactly Five days after the end of my contract. They falsified the collection dispute amount and the date. No I wasn't going to pay another month!!! Lowered my credit 100 pts. Cost me 2% more to borrow money on a car loan. My attorney said I met the terms of the contract. Supposed to be climate controlled. It gets very hot and cold in there.They said temperature and humidity aren't part of the climate!!! Keep looking!!!"
"Got the run-around TWICE just trying to rent a unit online. Wanted Dardanelle Prairie but was ultimately set up in Ballwin! Then I tried again online, being very cautious, and tried to get a unit in St Peters, but was contracted with St Charles location. Christopher was great, yet I was still charged all the administrative fees and for the lock and few days I never used or realized that I had been given a unit in Ballwin. The confirmation emails tell you ABOUT the unit, including the number, in big bold print yet the location is at the very, very bottom of the email and very, very small.
Further, my unit is supposed to come with 24/7 access and after 10 pm the key pad tells me "Access denied. Area closed." This has cost me valuable time, effort, gas, and stress. I believe I deserve either a credit or partial refund since it was not MY fault I couldn't access a 24 hour unit but was denied by their system. Apparently it's open 24 hours, just not in a row!
Only got the 2 stars because of the manager and because you offer numerous access points and carts to facilitate the move. I'm not sure that I could actually recommend Life Storage to anyone."
"I’m writing this review for Chris Shannon at the St. Charles location. He’s not only a true professional but has a great attitude and I believe he’s definitely an asset to your company!! He’s very friendly and is right there to help you have a great experience at his store! He’s a wonderful employee and I’m always so glad to see him when I go to his location. Please consider recognizing Chris for his attention to detail and dedication to his job at Life Storage. Thanks!"
"This was my best customer service experience to date. My wife and I needed a storage unit in short notice and after seeing the online inventory was low we decided to stop by.
Chris was very helpful in getting us a unit and the supplies we needed to keep our items safe and clean. We didn't have any questions to ask as Chris was able to explain the rental and insurance policies quickly and with detail. We also received a tour of the unit and the nearby entrances with a demonstration of how to open the doors. This was of great help as this was our first storage unit."
"Top notch, first class storage facility. Chris is an excellent site manager who makes a connection with his customers and ensures a seamless, smooth experience. Chris is excellent. The site is clean, well maintained, well lit, and easy to navigate. Best in class facility with an outstanding leader."
"I am a senior & veteran that’s rented numerous storage units in 4 different states and 2 countries. But never have I ever had such a professional & courteous storage management team . Chris & Alex at the Veterans Memorial location in St. Charles are just incredible. Anytime I’ve called with questions Chris has been so genuine and knowledgeable. His professional & yet friendly demeanor are so refreshing in this stressful & busy time in our country. He even suggested products to keep my priceless antique protected & clean while in storage. I am so glad that I chose Life Storage to secure my important furnisher & keepsakes.
"Top notch, first class storage facility. Chris is an excellent site manager who makes a connection with his customers and ensures a seamless, smooth experience. Chris was thorough in explaining all the guidelines regarding caring for the locker and contents we won at the storage auction. The site is clean, well maintained, well lit, and easy to navigate. Best in class facility with an outstanding leader."
"I had a enjoyable time at the life storage location, Kylie did a thorough job of explain all of the guideline and benefits that come with renting a unit and I was happy to know I was making a good choice and investment for the coming months."
"Awesome experience from the time I stopped in and talked to Liz about seeing the actual sizes of space I "thought" I needed to rent. Although she was extremely busy she made me feel that I was a priority and showed me spaces even though I mentioned I was going to set up online as there was a discount there. She assured me I could get that pricing with their assistance since I mentioned the online process and she reserved my space for me until I could complete the rental process on Saturday. Chris the "extremely friendly and helpful" manager called me the day before to set up an appointment time and when I arrived on Saturday, he took me through all the paperwork, showed us the space again to be sure that was what I needed, explained how the locks worked, showed us the easiest access door to go to unload near our space and illustrated the way the outside access box worked as well as the overall door. When we left we felt like we knew everything we needed to know to use the facility quickly, easily and safely! Highly recommend Chris and Liz for your storage needs at Life Storage.
Chris was also training a new team member and I was impressed with his patience in the training and allowing that person to complete our paperwork with his oversight so she would become comfortable in doing it on her own in the future. He always asked her what she thought the next step was rather than just telling her. This just goes to show he is a quality trainer also. Highly recommend Life Storage!!"
"Chris worked with me on my storage needs. He got me the correct size by asking pertinent questions. The transaction was easy and the space is the perfect size. I recently called Chris back regarding my payment for another month. He needed to call me back in 5 minutes because he noticed something suspicious at one of his properties. WOW what a great feeling I had. They not only provide very clean storage space at a reasonable price but actively monitor my storage for any unusual activity. The climate control is terrific and storage locks are as close to tamper proof as it gets. I didn’t expect this type of service. Isn’t it great when you get much more than you expect! BOOM CHRIS thanks for taking care of my belongings like they were yours!"
"The most clean, secure, pleasurable experience from first contact to then the final closeout one could have renting a storage unit! Nate & Ginger went above & beyond with kindness in service! 5 additional ⭐⭐⭐⭐⭐!"
"Me and boyfriend rented a space for about 6 months. The manager, I think his name is Chris, is super nice and chill. All of the employees are super helpful and nice. The facility is open 24 hours but everyone has thier own access code so it always felt safe. It's also super clean, no dumpsters full of trash, like you see at other places. Multiple doors make it super easy to access all the units as well! Overall we loved this facility and were glad we stored with them!"
"On Tuesday, September 28th, I needed to put a few more things in my storage locker. I have a very bad back and your employee Christopher Shannon did all the work! All I did was explain my situation and I pulled around to the back dock. He met me back there, loaded the things from my car and to my storage unit. I have trouble with the lock and he took the time to open my storage unit and set the few things I had in there. We closed and locked my storage unit and I assumed he had helped enough but he also took the time to walk me out to my car and asked if he could help me with anything else! What GREAT CUSTOMER SERVICE and CHRISTOPHER SHANNON was my everything that day!!!!!"
"I have been using LifeStorage for 3 years now every time I come home from college and I am always happy to use LifeStorage.
I would be unhappy to have to find a different storage facility and happy that I never do."
"We needed a storage unit on very short notice. Life Storage came to the rescue.
Not only were they able to find us the perfect size unit, but the manager gave first class service in getting everything setup. A clean, secure, first class facility. So glad we found them!"
"Chris manager at Life Storage was very accommodating amazing customer personal service and down right AWESOME!!!! He has assisted us while we moved to Florida. This storage facility took the personal touch in assisting us with multiple manner with our unit.
I would HIGHLY RECOMMEND this and Chris Manger at the St. Charles Life Storage to anyone and EVERYONE that is looking for a safe place to put store their items!!!"
"Veterans memorial parkway life storage has been the best company in my 30 years of renting a storage unit! This establishment is very clean, professional and absolutely helpful in assisting you with your questions. I wanna thank the manager Christopher for all of his assistance with our move in and move out! We will always admire his professionalism as he went above and beyond our expectations!! Thanks Christopher you rock!!"
"Went in yesterday, June 11th to rent a unit. Christopher Shannon helped us out and was very helpful and personable. He made sure to walk me through the contracts thoroughly and in layman's terms. Pointed out all the entrances and exits as well as all the amenities and security measures. Wonderful service, would recommend."
"The place was very nice. It has units that are climate controlled with 24 hour access. It is easily accessed has a carport that you can back under to unload in bad weather. They have carts you can use for free they even give you use of a moving van or truck for free. Things I dont like are you have to carry insurance, you have to buy their padlock, they have a 1 time administration fee.
I have to say the best thing about my rental experience was the property manager Cris. He was very polite, very knowledgeable, very helpful. He made the whole experience worth it. Thank you cris you are a asset to your company."
"I've had multiple storage units at this location over several years. Great staff always. Always clean. Always accessible, even for a quick drop-off or stop-in to pick something up. Highly recommended."
"Chris & Liz were very friendly and helpful ! They both explained everything with ease . Very clean and easy to access all your needs ! I would recommend this place to anyone ! Thanks for an excellent job ,well done !"
"The manager at this location, Chris, is extremely friendly, helpful, and super knowledgeable. He did not miss a beat when explaining the facility, amenities, security, pricing, paperwork, etc. He answered all questions and took his time to make sure I was taken care of. The facility is very clean and well maintained. I was very happy with my experience and would recommend visiting this location for your storage needs.
The front office also sells things like moving supplies and boxes, furniture covers, bubble wrap, etc which is awesome for last minute needs. Super nice to be able to buy those things onsite."
"Good customer service Mr.Chris was very patient also breaks down every detail about how life storage work on storing your property. I can say, anybody that needs any storage go talk to Mr.Chris Shannon in Saint Charles he’s the best in the business and real nice."
"Lovely location. The lady that was working that day was amazing. It was clean inside and in the storage area. Even the bathrooms were clean! Glad I picked this location to store my things while I transition into town!"
"This is a very clean and well maintained facility. The person I contacted on the phone (maybe Lisa?) was efficient and helpful selecting a unit and getting me registered. I got a call a little while later from the manager, Timothy, just checking in with me to answer any questions. When I visited the site the 1st time, Tim was so helpful and professional and showed me how to use the lock mechanism.
The price is very reasonable, and the lock purchase comes with 3 keys for the unit. The system at this facility is really convenient and easy to use. Highly recommend!"
"Alecha and Glynnis were amazing and super friendly when I came in to pay my bill they greeted me as soon as I walked in with friendly voices and smiles I could tell they were smiles even behind the masks"
"With change over.their system is not giving me credit for paying a month in advance.will soon move belongings somewhere else.142.00 may not mean much to them but their stupidity is ridiculous.have lost my patience showing them cancelled chk for rent paid."
"Extremely easy online sign up with lease signing online as well. When we got there with our first load, the man that works there was extremely helpful with finding our unit and installing the lock. Security seems tight with an 8 digit pin in order to enter the building. Automatic light sensors turn on as you're walking through the LONG hallways. VERY CLEAN facility!"
The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 54' tractor trailers.
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #8340, we offer great property security systems and clean, affordable storage units to rent for the residents of St Charles, St Peters, Earth City, Maryland Heights, and other neighborhoods in Saint Charles, MO. Call us with questions, reserve online, or click here to compare other storage units in Saint Louis.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
Monday: 24 Hour Access
Tuesday: 24 Hour Access
Wednesday: 24 Hour Access
Thursday: 24 Hour Access
Friday: 24 Hour Access
Saturday: 24 Hour Access
Sunday: 24 Hour Access
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental