Self Storage Units near Our Lady of The Lake Hospital in Baton Rouge, LA 70809

"Tunisia T. is absolutely wonderful! She is engaging, extremely friendly and eager to assist. She makes you feel like you've known her for years! I highly recommend this location because of this young lady!"

"Michelle M. was amazingly helpful. She made a stressful situation actually enjoyable. Thank you!"

"I have been at this storage location since 2014 it has changed hands twice now it's Live Storage. Now I'm a Traveling Chef goes all over this country,I will be late due to I'm out of town alot and if I have to pay late charges, so be it . And I never have an complaint of the late charges. But since Life Storage, the customer service is the worst. They talk down to u as if u r doing u a favor, forgetting it's because of us as customers, they have a job. When they put up the new door , items was missing from my storage unit,I brought it to the "mgr" attention nothing was ever done. I find multiple times the red lock is on my unit days sometimes weeks after it's paid ,and it's always been the same response'opps I'm sorry" I MEAN REALLY???? Now this time I'm dealing with the lost of a luv one I get an"

"Tasha at the front desk was awesome about getting me set up. She was able to answer all of my questions and help me get what I needed. She showed me where my unit was and gave me some time to look over my unit without watching over me. Sfe did come down to check on me. She also asked if there was anything I needed and made sure I knew how to get support."

"I like this storage facility. Clean units in safe location."

"We loved Daniel Griffin!!! He genuinely deserves to be promoted. He such a good employee, that cares for his customers."

"We recently flooded on 5/17/21 and needed a storage immediately to put our furniture and belongings we were able to salvage so we could start the demo of our home. I rented a space online and was told it would be ready if I came after hours and the welcome package would be in there with a lock and key along with all the instructions. When we got everything loaded and arrived there around 8:30 we noticed it was the building way in the back and the dumpster was full right next to it.  We walked in and immediately smelled the musky mold that was starting to smell in our house.  There were also dehumidifiers all over.  When we got to our space we rented there was no welcome package.  I told my husband that it looks like this building flooded and regardless if they forgot to put the key out that I didnt want to be in this space.  I didnt want to move my belongings from my flooded house into a space that flooded also.  We went back home and I called the customer service number and explained the situation. She put in an email to that location for the employee to contact me in the am and to possibly relocate me in another area.  I called around 10:30 am and spoke with Courtney Miles.  Without hesitation she told me she received the email, had already got me another unit, and was actually picking up the phone to call me. The customer service that I had rented the unit through the night before had no idea of the flooding in Baton Rouge, so I couldnt blame them.  Then the way Ms. Courtney handled the situation was outstanding! We were already going through so much and so stressed. She did the transition smooth and with no hassle on my end.  We arrived to sign the transfer papers shortly after and she was such a pleasure to deal with. Friendly, polite, and very understanding. I would recommend this location to anyone needing to rent a storage unit. Thank you Courtney Miles for your excellent customer service!!"

"I love my storage unit on Essen in Baton Rouge. It is clean and the facility is climate control."

"This was a great facility. It was clean and climate controlled. The staff was always friendly and helpful as well."

"My husband and I rented three units on Essen Lane at Life Storage. Everyone including Courtney at the front desk were extremely polite helpful and patient. The units themselves were clean and we had gotten the climate control and that worked out perfectly . Now earlier in the month of May 2021, 13 inches of rain fell and flooded all three of the units. That of course was not the storage units fault.Courtney was extremely helpful and considerate and that's why I'm giving it 5 stars. Due to her and everyone else that we came in contact with. The 5 stars DO NOT apply to the area manager at that time. He completely ignored all of his customers comments and concerns of the flooded units. He refused to call me back after 2 voice mails and a text. I even spoke to him face to face once and I might as well be talking to a wall. He even claimed he didn't say things that I know he did. Now that being said I know that location has a new area manager. She seemed to be better."

"Courtney was great. I made my reservation for storage online. I went into the facility and I was ready to go within minutes. Courtney was personable and helpful she understood I was a bit stressed because my Condo had just flooded she made the transaction hassle free. Thanks Courtney."

"My unit has been burglarized twice in the last 5 months... go figure"

"Great Customer Service very patient staff."

"Great Customer Service very patient staff. The move in and move out was wonderful, Dominic made sure that I had everything I needed and the size of my storage fit what I needed."

"I came in right before close, taken care of pleasantly and quickly. The manager on duty even gave me some cold water bottles to help me with moving"

"My experience with Life Storage #8035 has been extremely positive. Office communication was courteous, friendly, and professional. The storage units and grounds were always clean and well kept. Five out of five stars!!!""

"Dominic was so wonderful the year I was there he is so awesome great to have him on the team"

"Great Customer Service very patient staff."