Customer Reviews - Life Storage #818, Chicago
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We at Life Storage want to maintain the best storage facilities in Chicago, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Chicago (#818)
4.92 out of 5
based on 75 of our most recent Reviews
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5.0 out of 5
"Your staff that helped me were amazing. They need raises."
June 23, 2019
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- David from Hoffman Estates, IL
5.0 out of 5
"Zaul and Mel are extremely kind, friendly and welcoming. The unit was great and exactly what I needed. I asked if I could view a few other units just to compare, and Zaul had no problem with this. The overall service was very quick and Mel ran through all the information I needed and more. Each time I'd enter the facility Mel and Zaul would always greet me and ask how everything was going and offer assistance if I had any questions or needed to pick up any packing materials. Thank you!!""
June 20, 2019
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5.0 out of 5
"Zaul and Mal at the Sheridan and Broadway Chicago location are some of the best customer service associates/management I have had the pleasure to experience. They both go above and beyond, are thorough and always ensure a satisfied and happy customer."
February 17, 2019
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5.0 out of 5
"Zaul the manager was extremely helpful and conscientious. He went above and beyond helping me over the period of time I used the space."
July 23, 2018
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5.0 out of 5
"Managers at this location were stellar, and easy to work with. The location was clean and easy to access. Wish there had been slightly more clearance for my moving truck in the driveway, but we were able to load by double-parking on Broadway, so it wasn't too bad. I wish the storage unit doors felt a little more secure. (Add another pad lock on the sliding "bolt"?) All in all a fantastic experience and one that I would repeat. Thank you."
June 23, 2018
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5.0 out of 5
"Mel from your Edgewater store was amazing!! Her follow through and attention to detail was really outstanding. She made it an absolute pleasure!"
May 23, 2018
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5.0 out of 5
"My experience with your company is a world of difference than dealing with U-Haul, which tried to overcharge or sell me something to alleviate a problem that was not of my doing, but theirs."
May 05, 2018
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5.0 out of 5
"This was my first time renting a storage unit. The whole team at the N Broadway location in Chicago was always accommodating and helpful. Thank you for making what would have been a very painful move across country much easier!"
April 23, 2018
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5.0 out of 5
"The process for signing up for the storage service was much more pleasant than I imagined. Zaul was very knowledgeable and respectful. Thanks."
April 05, 2018
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- Glen Joseph from Chicago, IL
5.0 out of 5
"Friendly staff were very helpful in finding a plan that worked for me. Reviewed several storage options in a friendly and professional manner. Manager and assistant manager are both excellent at customer service."
April 03, 2018
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5.0 out of 5
"Attentive, clean, prompt, inviting, pleasant, kind. Great experience. Easy access. Very happy with your service and your clean, safe and secure facility so far!"
November 27, 2017
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4.8 out of 5
"The employee's that I have encountered are wonderful and friendly."
August 29, 2017
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- Nicholas from Chicago, IL
5.0 out of 5
"First off, the LifeStorage location is BEAUTIFUL. The entrance is like a timewarp back to a beautiful bank from the 20s or something. Secondly, both individuals I worked with were extremely kind, friendly and welcoming. The unit is great and exaclty what I need. I asked if I could view a few other units just to compare, and they had no problem with this. I was so surprised how quick the overall service was (I expected it to take like an hour maybe, but I was all squared away with my key and passcode within 15-20min! perfect timing!) Thank you!!"
July 27, 2017
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5.0 out of 5
"The staff at the 6331 N Broadway, Chicago, was extremely helpful and friendly. From beginning to end they always had a smile and provided support. I only needed temporary storage due to a move and they were great! "
April 24, 2017
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5.0 out of 5
"All your in store representatives are fantastic. I am always called if my bill is due and there are any issues with my auto payment. Really, your team is as professional as it gets."
March 19, 2017
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4.2 out of 5
"Your desk staff are amazing. Knowledgeable helpful and kind."
February 23, 2017
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5.0 out of 5
"I wish I remembered names, but the two staff members I worked with were great. I've worked in customer service related roles for many years, and I'd hire either of these two in a heart beat. Both always showed genuine concern and willingness to help. I would still be renting a unit from Bob's if I needed the extra space, and I certainly intend to do so in the future if I require it. Thank you very much!"
October 23, 2016
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5.0 out of 5
"Met expectations with great, efficient service and storage spaces as described."
October 06, 2016
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5.0 out of 5
"I am very pleased with the overall store and the workers are very helpful. The store is always clean."
July 28, 2016
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- Pamela from Lone Tree, CO
5.0 out of 5
"Tracy was fantastic. She's a real asset to your operation. I'm a customer experience expert and so I watch with a very critical eye how operations works and people represent the brand. Tracy is an exceptional brand ambassador. Even when there was a hitch with the deposit your staff promptly followed up and made sure that corporate was on top of the solution. 5 stars all the way. ;)"
June 23, 2016
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5.0 out of 5
"The security, cleanliness, size of spaces were all beyond my expectations. The value is excellent. The young lady who greeted me, Tracy was a dear to work with. When I arrived for my appointment she called me by name which I definitely took notice to. The space sizes and rental prices I felt were reasonable. I was renting a U Haul truck and asked about their storage spaces and found they were about 25% higher than you. Way To Go!!!"
May 19, 2016
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5.0 out of 5
"I've been here 2 years already no complaints here............Always nice & clean "
April 20, 2016
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5.0 out of 5
"i've been working with Zaul the manager since before Uncle Bobs [Life Storage]bought the place and it was a previous company - he has been great the entire time.
very attentive and he seems to be pretty busy as well"
February 29, 2016
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5.0 out of 5
"Lock is expensive and not used elsewhere Why can't I sell it back to you at maybe 1/2 price when I leave?
i sell it back to you
"
February 26, 2016
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5.0 out of 5
"I had the difficult task of moving out of my home for 1-month while repairs were made, then moved everything back upon completion.
I can say, the easiest and most pleasant part of this process was the storage of all my belongings at Uncle Bob's [Life Storage] Storage. Both Zaul and Tracy demonstrated professionalism, kindness, and a very high level of customer service. They were juggling multiple customers and pulled in a lot of directions, yet they took the time to find the perfect size unit and explain the rental process in great detail. Zaul missed lunch the day I initially rented the storage unit, and stayed late another night when I needed to extend my use of the storage unit. Simply put, Zaul and Tracy are stellar employees and work hard to provide remarkable service, always with grace and professionalism.
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January 20, 2016
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5.0 out of 5
"My experience was great! From the moment I made the appointment on the phone until I was shown (twice!) how to use the keypad and walked away to begin storing, I was warmly and professionally treated."
November 24, 2015
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4.7 out of 5
"I am very satisfied with the overall service and maintenance of the facility. The bathroom should open and functioning at all times. I've been a couple of times after office hours and found out the bathroom was locked. Not everybody can hold it on for a long time, when one has a medical reason to use the bathroom when needed. That means, urgently."
October 27, 2015
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4.8 out of 5
"I've never rented astorage space previously so I was open to working with your associate. I was pleased."
October 19, 2015
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5.0 out of 5
"Tracy at the Broadway location is definitely an asset to the organization. Always a pleasure to see and speak to her. "
September 30, 2015
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- Catherine from Harsens Island, MI
5.0 out of 5
"Everyone at Uncle Bob's [Life Storage] was extremely helpful during a stressful move! When my move in date was delayed, the staff was accommodating and available to help me extend my stay at Uncle Bob's [Life Storage]. "
August 26, 2015
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5.0 out of 5
"Uncle Bob's [Life Storage] really makes an effort to ensure a quality experience for its customers. This is a refreshing surprise and key differentiator vs. other storage facilities."
August 08, 2015
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5.0 out of 5
"Zaul the property manager at my facility location is the best in the business and the utmost professional!
Any and every company would want to employ him in a heartbeat!"
July 28, 2015
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5.0 out of 5
"The team at the 818 facility is always professional, courteous and helpful in every capacity. Am so pleased I have 2 storage lockers at this facility. Plus the space is immaculate and I feel safe going at all hours."
July 16, 2015
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5.0 out of 5
"Tracy and Zaul are the reasons I have recommended my brother and several friends to use your storage company. They have always been very helpful and makes things very easy to understand for my wife who is from Japan. They are great representatives of your company."
July 03, 2015
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5.0 out of 5
"The people in the office were very helpful, professional and friendly. I was one of three customers who arrived around the same time; but they managed to make all of us feel important and that our needs were met."
June 26, 2015
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4.9 out of 5
"I left because I am moving out of the city, I will be back when I return to Chicago. "
June 23, 2015
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- Kathleen from Harrison, OH
5.0 out of 5
"Both associates I dealt with were friendly, efficient and knowledgeable. The facility was surprisingly easy to access for a site within a large city. The size of unit recommended for our needs was accurate without wasting space. The security set up was effective, reassuring and easy to utilize. The hours of access were very reasonable. The availability of on-line account was convenient and helpful. Overall experience was very positive."
June 02, 2015
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5.0 out of 5
"I'm very pleased with the location and cleanliness of the storage facility "
May 27, 2015
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5.0 out of 5
"This is the cleanest, brightest, least scary storage facility I have ever been to! Tracy is amazing!M"
April 28, 2015
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4.0 out of 5
"I am quite pleased with my storage rental at Uncle Bob's [Life Storage] so far.
The associate who walked me through the rental proces was very friendly and competent.
The quality and smell of your storage boxes could be improved."
April 22, 2015
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- Samantha from Chicago, IL
5.0 out of 5
"Zaul and Tracy are absolutely wonderful. They go out of their way to give me the best service, and they are so friendly and helpful. It's great to know that I'll always be met with smiles when I visit Uncle Bob's [Life Storage]. I cannot say enough good things about them. Thank you!"
March 29, 2015
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5.0 out of 5
"I had only a limited time frame to complete my paperwork and I was out of the office in no time flat! I've been a customer at Uncle Bob's [Life Storage] before so I had my lock and knew the "drill" but I was treated with great respect and the time frame I requested was met.
THANK YOU!"
March 27, 2015
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5.0 out of 5
"Zaul is the best..! Accommodating, friendly and very helpful"
March 23, 2015
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5.0 out of 5
"Great experience from start to finish, associates unfailingly personable absolutely every time I am on site. Thanks! "
January 30, 2015
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5.0 out of 5
"This storage facility is obviously very clean and well maintained with excellent security and a helpful and professional staff. If you are a Loyola student looking for storage...you are done. don't waste your time looking any further.
These people get my five stars ***** for sure. "
December 30, 2014
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5.0 out of 5
"At this 818 location, I'm very much satisfied with the Store Manager and Associate Manager.
They both hold conversations with people and eager to help when ever necessary.
Many Thanks!
"
November 30, 2014
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- Darryn from Alexandria, VA
5.0 out of 5
"I have worked with Zaul on several occasions and he has been extremely helpful. You've got the right guy doing the right thing."
November 04, 2014
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- Frederick from Chicago, IL
5.0 out of 5
"Both associates at the 6331 N Broadway Ave location on Chicago's north side were fantastic!"
October 28, 2014
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5.0 out of 5
"This location has the 2 best employee's (Tracy and Zaul). I would recommend this location to anybody who is interested. They are very professional and engaging. i promise people will not be disapointed if they ever came to this location because this is the best. I give it a Grade A+A+A+."
October 14, 2014
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- Germaine from Chicagoq, IL
5.0 out of 5
"Yes, Zaul was extremely helpful. He explained everything so thoroughly I didn't have to ask questions afterwards. He got me the best deal that suited my needs at the time and it was a very smooth transaction. I felt like I was just having a conversation with a friend. "
October 01, 2014
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5.0 out of 5
"Great service , Tracy made renting a unit a fun experience.. And I hate renting."
August 04, 2014
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5.0 out of 5
"Very professional, facility clean and very user friendly."
July 25, 2014
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4.6 out of 5
"The automatic lights on the second floor, where my units were that kept going off, were annoying. And, the automatic loading bay door that didn't stop and smashed my fingers is a little scary. Other than that, the storage units themselves worked out very well for my needs. "
July 23, 2014
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4.0 out of 5
"I have an alert set to remind me of the monthly rental fee due- and I have an autopay setup. I would really like to receive an alert when payment is posted to my account. You already have my email address and I would find this to be far more convenient than logging on each month to verify my payment was received...and THAT is how you could exceed my expectations."
July 07, 2014
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5.0 out of 5
"Staff always helpful and nice. I have recommended your business to others."
May 30, 2014
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- Christopher from Chicago, IL
5.0 out of 5
"We wish we'd found you years ago--being able to free up space in our home was a real blessing. Our reason for leaving was simply that we have enough space in our new home for all our things.
The only detractors from an otherwise amazing experience--
1. a group of "scrappers" that seemed to be hanging out for a long time one Saturday morning didn't present the security
2. hard to find carts at times"
May 23, 2014
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5.0 out of 5
"This is the cleanest storage facility that I have ever sued; and the professionalism and the friendliness of the staff is terrific. Thank YOU!"
May 19, 2014
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- La Trone from Chicago, IL
5.0 out of 5
"Very satisfied with the storage service. No problems or complaints. They even gave me a heads up when there was a water leak the affected several storage units. Mine was not affected."
April 02, 2014
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5.0 out of 5
"I left my personal items in a storage unit for two years, and everything was exactly how I left it when I returned. I was easily able to pay my bill while out of the state, and was confident that my belongings were in a safe and reliable place."
March 23, 2014
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5.0 out of 5
"Customer service was top notch. Glad I decided to rent from Uncle Bob's [Life Storage]. "
March 11, 2014
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4.8 out of 5
"I am Very Happy with the current status of the facility that I use. "
March 05, 2014
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4.6 out of 5
"Saul & Tracy, at the 818 location, are ALWAYS, Always pleasant, kind, helpful and extremely considerate. Great job hiring those two!!! :0)"
March 05, 2014
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- Holly from Fayetteville, AR
5.0 out of 5
"When the transition from my previous storage went to Uncle Bob's [Life Storage] Storage, it went very smoothly and professionally. I was very impressed!"
March 03, 2014
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4.7 out of 5
"Everytime I come into the store the employees are very nice and polite and if i need a chair or something to get my stuff i cant reach they always help. so I an glad im at Uncle Bobs [Life Storage]storage and i personaaly think your prices and sizes are more fair than public storage so please keep them as they are."
March 01, 2014
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5.0 out of 5
"No additional comments.
Thank you for making the experience a very positive one."
January 25, 2014
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- Emily from New Bloomfield, MO
5.0 out of 5
"Staff was extremely helpful and FAST because I was in a hurry! Great climate controlled space in a convenient location!"
January 22, 2014
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- Timothy from Evanston, IL
5.0 out of 5
"Your associate was spectacular. He was very friendly and answered all of our questions.
The building is really nice. It has a real charm to it and seems solidly made. The renovations are well done and the place seems nice. The security measures in the building were easy to work with while making me feel secure. The loading area and parking was very convenient.
Overall, it is the best storage place I have seen in the area. The price was very competitive also."
December 30, 2013
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- Regina Sandra from Chicago, IL
5.0 out of 5
"I never had any issues with the service They always had moving supplies available The only thing I would thing I felt uneasy about is when I came alone at night there was no where near enough outside lighting and there always seemed to be homeless people lingering around"
December 23, 2013
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5.0 out of 5
"I would just like to say, I appreciated the help over the phone when first inquiring about units and pricing. I found Uncle Bob's [Life Storage] via the internet & the gentleman on the other line was extremely helpful to find me the best deal to accommodate my situation. I'm grateful for the assistance when I really needed it."
November 05, 2013
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4.6 out of 5
"I do realize how efficient this building is - My ONLY over all complaint is the Timed lights outside the storage unit- when you have limited time to load or unload items into your unit - having to walk to the end of the hall to "activate" timed lights that keep going off can be VERY frustrating "
October 25, 2013
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5.0 out of 5
"Zaul and his assistant bent over backwards to help me when I had any issues. I commend them HIGHLY!!!!!
Thank You"
October 23, 2013
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- Jacklynn from Chicago, IL
5.0 out of 5
"Great staff. Sometimes it was challenging to try and stop by to speak with the manager only to find the store was on break. Likely this is a personnel/staffing challenge. But really the customer service was above and beyond my expectations."
October 23, 2013
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5.0 out of 5
"I needed a place to store my stuff. I picked you only on your proximity. I had no idea the place would be so clean and the service so good. Zaul is really nice and professional. I honestly have already recommended you to others. "
October 18, 2013
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5.0 out of 5
"Just that we appreciated the experience and would use Uncle Bob's [Life Storage] again if needed. Thank you!"
September 23, 2013
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4.7 out of 5
"Zaul is a great source of information and assistance."
September 05, 2013
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