Customer Reviews - Life Storage #381, Houston
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We at Life Storage want to maintain the best storage facilities in Houston, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Houston (#381)
4.95 out of 5
based on 54 of our most recent Reviews
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5.0 out of 5
"Everything went great. Best experience I could ask for. "
March 28, 2018
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5.0 out of 5
"Terri always goes above and beyond on satisfying the customer."
March 27, 2018
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5.0 out of 5
"Gave a prompt courtesy call when I accidentally left my storage unit unlocked. Was able to take care of it promptly, and the associate took measures to help ensure my property’s security."
January 24, 2018
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5.0 out of 5
"The Mgr at the property couldn't be better. I felt like a valued customer and a welcomed member of a community. "
January 23, 2018
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5.0 out of 5
"The manager is like family. She remembers me and my voice. Always pleasant."
December 28, 2017
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5.0 out of 5
"Terri and the staff are absolutely amazing and are very helpful and take the time to talk and provide any assistance when I am on site. "
December 28, 2017
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5.0 out of 5
"Everything was wonderful!!! Terri was amazing and a pleasure to deal with !! Thanks for such wonderful service !! "
October 26, 2017
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5.0 out of 5
"It would be great if Terrie could pass on her gift in other locations. Terrie is very professional and kind to everyone that came on the property opened arm Great Job ??"
October 23, 2017
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5.0 out of 5
"Terrie was amazing from the time I moved in, when I lost my keys, if I just went by to pick up something from my unit and when I moved out. I love love her. She made a stressful situation very pleasant. She is hilarious and does her job very well. I'm sure y'all hear this all the time about her and I hope she gets to see how much I appreciate her. I'd definitely send family and friends to this location. "
March 23, 2017
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5.0 out of 5
"The on site manager is outstanding, a true asset to your company."
March 18, 2017
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5.0 out of 5
"Terri was excellent and very professional.
I amber pleased with the site conditions and the overall experience."
January 17, 2017
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5.0 out of 5
"Fast,courteous,and friendly....the manager Terri even worked in the rain!!"
January 09, 2017
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5.0 out of 5
"Professional, Courteous, Excellent Customer Service.
The best storage facility in town."
June 23, 2016
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- Debbie from San Antonio, TX
5.0 out of 5
"I have been totally happy with Uncle Bobs Storage. Nothing bad to say. "
May 25, 2016
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5.0 out of 5
"Having been forced to move on such short notice. Manager of this property(Terri) is the best! Kind, courteous, knowledgeable and helpful. The staff here are incredible and so friendly, and the complex is clean and safe with security cameras all over the place! I would absolutely recommend Uncle Bob's to anybody"
May 02, 2016
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5.0 out of 5
"Manager of property she (Terri) is the best!!!
Kind, courteous, knowledgeable and helpful"
April 26, 2016
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5.0 out of 5
"I used this storage for over 10 years and any time there was an issue or concern the staff were so respectful and kind. I almost hated closing out my storage. Thank you for such quality service. "
March 23, 2016
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4.5 out of 5
"Bob was extremely friendly and professional. Set us at ease and answered all our questions."
February 25, 2016
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5.0 out of 5
"Having been forced to move on such short notice, I had to reserve a unit online at nearly 7 o' clock at night for the very next day. I came into the office very early in the morning and was greeted by Terrie (who is absolutely awesome!) we got everything fixed up with no issue and she showed me my unit and told me everything I needed to know, even walked me through how to put my gate code in. When I went to leave so I could put my lock on my unit, Bob even offered to drive me back in there on the golf cart so it would be just a bit more convenient! The staff here are incredible and so friendly, and the complex is clean and safe with security cameras all over the place! I would absolutely recommend Uncle Bob's to anybody and everybody and would definitely use them again if I ever needed another storage unit! 10/10 for me!"
February 17, 2016
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5.0 out of 5
"Loved loved loved this location! Can't wait to come back!"
December 21, 2015
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5.0 out of 5
"Terri & Bob at this location have been kind and responsive to our questions if and whenever we have them. Uncle Bob's [Life Storage] has been where we go to store things when we need to since we moved to Texas. Thank you for the convenient and easy going service you provide. "
November 23, 2015
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5.0 out of 5
"Obviously I am very happy with Uncle Bob's [Life Storage]. Only needed a couple of months of extra storage. Will definitely use your facility is needed again. Hope Terri is still at this facility - she is fabulous!! The gentleman who works there also - Bob - is equally fabulous. Great team!!"
October 23, 2015
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5.0 out of 5
"Always helpful with automatc billing issues I have with my bank."
August 28, 2015
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5.0 out of 5
"the facility is great. terry is very nice and excellent to deal with."
August 27, 2015
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5.0 out of 5
"Service was excellent associate was extremely helpful and caring"
August 20, 2015
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5.0 out of 5
"Tammy is one of the sweetest and most professional people I have come across. She loves her customers and we love her!"
June 23, 2015
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5.0 out of 5
"My storage was a great price and very clean. I was able to upgrade with ease to another storage"
June 03, 2015
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4.9 out of 5
"The folks at Hwy 6 in particular were excellent, very helpful and very flexible."
May 26, 2015
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5.0 out of 5
"I felt at home and welcome everytime i went in to the office or called in. Excellent service and very hospitable."
April 28, 2015
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5.0 out of 5
"I am very happy with the service. And Terri has always a positive attitude and great customer service. She goes above and beyond to help!!"
March 27, 2015
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- Donna Jo from Houston, TX
4.1 out of 5
"We used the space for a short time but all was great . "
March 26, 2015
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5.0 out of 5
"Terry and Bob are welcoming, courteous, knowledgable, very helpful and attentive to all my needs. Their attitudes made me feel like family! They are both exceptional assests to their business! Thank you!"
January 26, 2015
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5.0 out of 5
"Everyone is FABULOUS! Merry Christmas to one and all!
Mike and Tracey"
December 19, 2014
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5.0 out of 5
"Though I had only met the store's representative (ironically named Bob himself) once during my initial setup, he remembered me by name a month and a half later when I stopped by after moving cities. I was very pleasantly surprised at not only how enjoyable the setup process was, but how quick and painless the departure process was as well. If it weren't for pricing in Austin, I would've completely moved to an Uncle Bob's facility in Austin as well, but the cost was prohibitively high."
November 06, 2014
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4.2 out of 5
"Needed storage nearby and you had some available. Price was a little higher than I hoped for but location was good for where I thought I would be moving to. "
November 02, 2014
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- Charlotte from Houston, TX
5.0 out of 5
"I wish there were more hall light outside my 10 x 20 unit. -#215 it is dark. Also, sometimes the interior is very warm...doesn't feel air-conditioned.. I wish the locked up push cart were more easiky accessable. And the price is high, been raised on me a few times. Otherwise, am totally happy."
August 26, 2014
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5.0 out of 5
"Know customers by name and very helpful even when they don't have to be."
August 26, 2014
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5.0 out of 5
"The staff were the best...very friendly. Stayed after hours so I could sign up for a unit at the last minute on moving day. They were amazing. They also called when something was left outside the unit and the again when they saw us moving out."
August 25, 2014
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5.0 out of 5
"Everyone that I dealt with was extremely helpful and went above and beyond every time that I came in. It was a great experience and I will definitely be doing business with Uncle Bob's again :)"
August 04, 2014
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5.0 out of 5
"Terri and Bob are great! I'm a 1st time "renter" and they were very patient with me and all my qustions. The only thing they didn't help me with was moving my stuf!! Recommend this place 100%"
July 26, 2014
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5.0 out of 5
"The Manger is wonderful! Very Friendly and beyond helpful.
I have recommend the Copperfield location to everyone I know.
"
July 25, 2014
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5.0 out of 5
"I was very happy with the way I was treated at Uncle Bob's [Life Storage]. Bob and Theresa were always freindly and very helpful whenever needed. It was a pleasure using Unlce Bob's! "
June 23, 2014
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5.0 out of 5
"I have had units at other storage facilities in the past but yours absolutely stands far above the others. The property and unit are so clean and well maintained and the staff so nice; I feel I could just drop by to have coffee and a chat and would be warmly received."
June 05, 2014
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5.0 out of 5
"Service was great; the facility is really nice; it is everything I want in a storage place."
April 25, 2014
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5.0 out of 5
"Terrie was absolutely fantastic. I would recommend this storage facility to anyone."
March 13, 2014
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5.0 out of 5
"Having worked in the self-storage business, I understand the demands and expectations that customers have, and how difficult it can be meeting those demands on a consistent basis.
Both Terry and Bob are consistent in their attitude, responsiveness and knowledge. I wouldn't store anywhere else unless forced by unforeseen circumstances, like a job change or this location closed."
March 03, 2014
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5.0 out of 5
"Terri and Bob are great at the HWy 6 North location"
February 28, 2014
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5.0 out of 5
"Great property, wonderful staff, and reasonable price. I am treated as a good friend, not just another customer."
February 28, 2014
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5.0 out of 5
"We have usually been thrilled with the service at this storage business, but are so appreciative of the owners and service at Uncle Bob's since these folks have been there. Absolutely wonderful, professional, courteous and a great sense of humor and personal touch. Very nice to have our belongings safe at this facility under this management. Thank you for all you do."
February 27, 2014
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4.6 out of 5
"Everything was explained to me and all of my questions were answered.
I would like to see a Mechanical Code Lock put on the Restroom door so it wood be available after hours."
February 27, 2014
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5.0 out of 5
"terri and bob are very knowledgeable and very helpful. great employees"
February 12, 2014
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- Linda from Montgomery, TX
5.0 out of 5
"Your staff was absolutely wonderful -- always happy and helpful. Your facilities were kept clean and tidy by your staff. We never had any problems and would recommend them to our friends and family."
October 23, 2013
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5.0 out of 5
"I will never use any other storage facility. This was the second Uncle Bob's location I have used and both sites were the best!"
September 23, 2013
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- Christine from Houston, TX
5.0 out of 5
"Bob treated us like family and was very accomodating!"
September 23, 2013
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