Customer Reviews - Life Storage #8118, Dallas
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We at Life Storage want to maintain the best storage facilities in Dallas, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Dallas (#8118)
4.75 out of 5
based on 27 of our most recent Reviews
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5.0 out of 5
"They were so helpful and very patient when showing us multiple storage units. Everything was very clean, looked very nice. Mr. Kasey was really kind and and explained everything very clearly. I was expecting poor customer service since in the past that’s all I’ve received at other storage units I tried checking out, not the same company. But the amazing customer service honestly surprised me. In all honesty, it was probably the best customer service I have ever received. Thank you for your help!"
January 20, 2019
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4.8 out of 5
"The store manager, Ralph, is extremely knowledgeable and helpful. He managed a couple of scheduling mistakes that I made with grace and helpfulness. Customer service is fully understood by this kind gentleman."
July 23, 2018
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- Eduardo from Mesquite, TX
5.0 out of 5
"The associate was very knowledgeable very kind and gave me different options and help me with the option that I made "
March 19, 2018
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5.0 out of 5
"Great Management and great facility. Will definitely be back if I need future storage."
October 23, 2017
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5.0 out of 5
"Thank you for a bright and clean, varmint free environment that is climate controlled for my storage needs. I am over the top satisfied.
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April 26, 2017
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5.0 out of 5
"Everything was met to my expectation. I highly recommend Life Storage ."
April 26, 2017
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5.0 out of 5
"Ralph is the man. I have my unit there and keep it there because of him. When he goes I go. I think he needs a raise. "
March 27, 2017
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4.3 out of 5
"Expectations Met. Some mix up on storage assignments initially but the end result worked out in my favor.
If the outside entry door was repaired, then I would have rated higher. The door is far too heavy and too hard to open, especially since it does not stay open."
March 24, 2016
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5.0 out of 5
"People make the difference and Ralph the manager is what makes this location as good as it is."
February 26, 2016
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4.1 out of 5
"Helpful sales associate, very affordable prices and clean unit, yay! However, the fact that you close at 8pm is frustrating (I would prefer 24 hour access to my unit). Also, there is only one dolly for the building I am in and when I was moving in, it was in use. Would be much more helpful to have multiple dollies for customers. Thanks for considering my feedback!"
June 28, 2015
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5.0 out of 5
"I got there right when you were closing and still waited and helped me out with no problems and was very nice and respectful. We had just moved from units that had flooded and ruined a lot of belongings so it was a relief getting the great service and a clean good unit! Thanks "
June 26, 2015
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4.8 out of 5
"the only issue was that I had to come back twice to find someone in the office to sign a contract"
May 27, 2015
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- Lauren from Lewisville, TX
5.0 out of 5
"Friendly service. Simple to rent a storage unit. Reasonable price."
April 29, 2015
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4.8 out of 5
"Will definately use again. Very friendly and knowledgeable."
April 23, 2015
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- Out Of The Clos from Dallas, TX
4.5 out of 5
"The place needs a face lift. A fresh coat of paint. Just looks worn."
December 23, 2014
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4.2 out of 5
"No it was great we are just moving out of the area."
October 23, 2014
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5.0 out of 5
"This is an excellent facility with great people. They always were responsive to my inquiries and needs. I was not expecting to receive such great service. They are to be commended. I would recommend this storage property to all."
September 23, 2014
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4.8 out of 5
"You guys were great and with excellent rates. We will be back next spring/summer when school lets out!"
September 23, 2014
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- Jacquelyn from Dallas, TX
5.0 out of 5
"Everything about my experience and service with Uncle Bob's [Life Storage] has been fantastic. After struggling with other rental places it was a breath of fresh air to find a place that fit all my needs and with a service that had me leaving with a smile!"
August 04, 2014
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5.0 out of 5
"The manager was willing to let me take a peek at several differently sized units, and gave me good advice on how much space I would need."
June 27, 2014
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4.3 out of 5
"I loved the staff and how helpful and infomative they were. I just didnt agree with how high yall prices were just to store my belongings there. Other then that, i am satisfied with everything else."
June 26, 2014
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4.5 out of 5
"The only issue was that I could not get a hold of the associate on site for about half a day. I kept calling and had no luck until I called your corporate number and had that person contact the associate's cell. But other than that it has been very easy and he was wonderful to work with."
April 25, 2014
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- Melinda from New Lenox, IL
5.0 out of 5
"The only issue I have is that a lot of dirt comes into my storage unit...all of my property is covered in a layer of dirt. The wind blows the layer gets thicker and thicker. It is very bad!!!"
February 28, 2014
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5.0 out of 5
"Clint is a fine representative of your company. He takes good care of the facility and remembers us even though he probably only sees us a couple of times each year."
February 26, 2014
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4.0 out of 5
"Very good manager at my location in Dallas, TX. Uncle Bob's [Life Storage] #252."
February 05, 2014
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4.2 out of 5
"We really appreciate our customer representative. Very Nice"
January 04, 2014
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5.0 out of 5
"I have enjoyed the facilities over coarse of years which used. I enjoy the pens and key tags they have come in handy. Thanks Ronnie "
November 21, 2013
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