Customer Reviews - Life Storage #8103, Columbia
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We at Life Storage want to maintain the best storage facilities in Columbia, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Columbia (#8103)
4.82 out of 5
based on 48 of our most recent Reviews
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5.0 out of 5
"The Manager and Assistant Manager were very helpful and provided the best information and prices."
November 26, 2018
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- Danielle from Columbia, SC
5.0 out of 5
"Loved every month. It was a wonderful experience. I hated to leave."
June 23, 2018
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- Charlie from Columbia, SC
4.8 out of 5
"I was looking for A temperature control storage facility."
May 18, 2018
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- William from Columbia, SC
5.0 out of 5
"Aaron and Greg are excellent to work with, know me by name, always helpful in anyway I need. Just rented second unit from them."
March 26, 2018
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- Elizabeth from Mocksville, NC
5.0 out of 5
"We were very pleased with our unit at the business on Two Notch Rd in Columbia, SC Aaron was always so very helpful and friendly.
Thanks"
December 26, 2017
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5.0 out of 5
"Greg and Aaron went way beyond their duties to help us out from day one. We were going through a difficult time with my friends mother being ill. We had to get units to store all of her belongings. At every turn of event that happened along the way,these guys made everything easier for us. They always managed to have a way for things to come through at the spur of the moment when we needed the truck. The morning after my friends mother passed away we only had a limited time frame to move her belongings from the facility and the truck had already been rented. Aaron tried to help locate us another truck even helping me check with other companies since their truck was already rented out for the weekend. Then after about 20 minutes of hanging up with him, Greg called me back to say that the person who rented the truck would let us use it until 4 pm. I was able to go immediately and pick up the van and get everything done and have the van back on time. These two have always gone out of the"
December 24, 2017
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5.0 out of 5
"The managers were very friendly and professional. I would do business with this branch anytime."
October 23, 2017
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- Barbara from Columbia, SC
5.0 out of 5
"Appreciate the instant service, always done professionally!"
June 26, 2017
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- Liketie from Lexington, SC
5.0 out of 5
"This place is awesome and if I need a storage unit I will definitely be back! "
March 23, 2017
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- Chanell from Columbia, SC
5.0 out of 5
"My expectations were exceeded. The customer service was amazing. I booked online and finalizing everything in person was simple and quick. No complaints. "
January 28, 2017
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- Xiomara from Columbia, SC
5.0 out of 5
"I was nervous getting a storage for my belongings in the beginning, but Uncle Bob's [Life Storage] have definitely made me even more comfortable with having a unit at their property. Just overall a awesome experience! "
January 24, 2017
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5.0 out of 5
"The associates at the Two Notch Rd Store - 29223- were phenomenal. They were always courteous and professional during my time renting a unit, but showed their true character when I was moving out of state. I wanted to donate the rest of the furniture in my unit to charity, and the associates went above and beyond their duties to make sure everything went smoothly during the pickup/closing my unit out. I would definitely recommend Uncle Bob's [Life Storage], and would rent again in the future. Great people!"
January 23, 2017
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5.0 out of 5
"Y'all genuinely did a great job. They were extremely helpful when I was signing up for a unit. There was a small and larger unit I was debating on because there was a middle size that I felt I needed, but they were all occupied. When I got to the store they were quick to help me and they had just had someone evacuate the size I wanted, so it made the experience so much easier. I've already recommended this location to one of my friends."
December 23, 2016
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- Bernard from Columbia, SC
5.0 out of 5
"It was easy to acquire a unit, and ending the contract was a snap."
September 23, 2016
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5.0 out of 5
"The experience and customer service was exceptional."
September 08, 2016
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- Mauricio from Columbia, SC
5.0 out of 5
"The staff was very nice and informative. They checked on us as we were unloading our things. Also, it was a very hot day and they brought us some water. Incredible staff! We have done business with them since and they have not changed. Customer service is beyond great. "
July 27, 2016
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4.2 out of 5
"Everything was as I expected. No surprises or disappointments."
June 27, 2016
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5.0 out of 5
"This is the best storage Facility that I have ever use. The Staff is wonderful!"
June 23, 2016
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- Loretta from Columbia, SC
4.4 out of 5
"I have been with Uncle Bob's for a year and have been very pleased with the service. Keep up the good work. Although, I would like to see maybe discounts ie: military, AAA, senior citizens etc. Overall great place."
May 31, 2016
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- Patty from North Augusta, SC
5.0 out of 5
"Found unit with a lock on door. Associate stayed late to resolve issue in a professional manner."
February 25, 2016
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5.0 out of 5
"Aaron and Greg have always been very friendly and helpful! They have and continue to make my Uncle Bob's experience really great!"
January 25, 2016
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5.0 out of 5
"everything was completed to move up to big unit when we got there which was great."
January 25, 2016
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- Keturah from Columbia, SC
5.0 out of 5
"The accessibility of the location. The cost for rental space, free vehicle to transport my stuff. The ability to rent on a daily basis was awesome!"
December 01, 2015
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- Michael from Columbia, SC
5.0 out of 5
"Associate was friendly and helpful. Great rental experience."
December 01, 2015
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3.2 out of 5
"I had a incident whereI felt that customer service could of been more friendly and pleasant. "
November 24, 2015
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4.4 out of 5
"A new door was put on Unit F333 while I was renting the space. Some boxes were moved and afterwards thrown back into the shed. Also there was a coating of metal dust over much of my possesions from the old door being removed and replaced with a new door. "
November 23, 2015
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5.0 out of 5
"Always enjoy the interaction with Greg , great employee and helpful"
October 27, 2015
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4.4 out of 5
"The only concern was being denied a waiver of a late fee. ( I made the request a waiver for a late payment after I was out of town and when I returned I called immediately but it was a day late). It wasnt the Two Notch Road team, but another store and they said there was nothing they can do about late fees. I was hoping for the waiver since I normally paid two months in advance.
Other than that, everything was great"
October 23, 2015
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- Joselyn from Columbia, SC
5.0 out of 5
"Aaron and Greg represent the company well by providing great customer service! "
September 01, 2015
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- Barbara from Columbia, SC
5.0 out of 5
"Uncle Bob's [Life Storage] met my expectations. I was positively impressed."
July 24, 2015
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5.0 out of 5
"Exceeded expectations. It was an extremely positive experience."
May 30, 2015
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4.8 out of 5
"Very helpful & polite personal. Showed us available units that fit what we needed. "
May 26, 2015
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- Michael from Columbia, SC
5.0 out of 5
"I have used the storage area a number of times over the years and it has always been very professionally handled and pleasant. "
April 27, 2015
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- Marlene from New Castle, PA
5.0 out of 5
"The building wasn't climate controlled but there wasn't apparent moisture damage and no dust either. I was very impressed. The floors must be sealed very well and the door fits nice and tight. It is the nicest storage I've ever used. "
February 23, 2015
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4.0 out of 5
"I am satisfied with the in office visits. My frustration comes from not being able to sign in when I need to make a payment. this is the 2nd or 3rd time I've had a problem signing in"
October 05, 2014
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4.6 out of 5
"the associate was great. The only hold up was the system issues that day. So that was not in his control. My experience & his professionalism was great."
September 19, 2014
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- Billy from Greenville, SC
4.0 out of 5
"I believe rates could be lowered based on longevity. This would entice clients to utilize your storage space on longer terms."
August 28, 2014
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- Victoria from Columbia, SC
5.0 out of 5
"The staff has always been so polite and respectful. They are always willing to help you out with the status of your account thy are always true to their word. I love there customer service and I have recommended them to several people, and I always will. "
August 28, 2014
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5.0 out of 5
"There were never any problems. I could come and go as I pleased. It was like having storage in my home."
July 23, 2014
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- Tracey from Boiling Springs, SC
5.0 out of 5
"The associate who helped me was so courteous and helpful, very informative. The customer service was excellent."
June 27, 2014
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5.0 out of 5
"All associates were attended to my needs and very patient with all is the changes I needed to have made. They are all exceptional employees"
May 29, 2014
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- John from North Charleston, SC
5.0 out of 5
"Aaron did a great job setting up a storage space for us."
May 05, 2014
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5.0 out of 5
"I'm vary happy with my service. I have been renting for 2 years and am vary satisfied. "
April 27, 2014
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5.0 out of 5
"Uncle Bob's is the first time I have used self storage. I was leery and walked away from a different company before I found the Two Notch location. The staff greeted me with friendly conversation and laid everything out quickly so that I could begin moving in ASAP. Have never felt so welcome walking into a store!!!"
April 25, 2014
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5.0 out of 5
"The associate we dealt with at the site was extremely courteous and helpful."
April 19, 2014
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- Theresa from Columbia, SC
5.0 out of 5
"They were both friendly and helpful to me during my process of getting my unit."
March 22, 2014
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4.4 out of 5
"I like the associates that work there but feel that it is a lot of money to have my belongings just sit there. They should lower the rates a little."
February 25, 2014
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4.2 out of 5
"They were very helpful over the phone when I was calling to check on a unit and get the information. Made it easy when we dropped off everything and when we checked out. Overall a very good experience. Thank you."
August 23, 2013
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