Customer Reviews - Life Storage #8104, Jackson
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We at Life Storage want to maintain the best storage facilities in Jackson, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Jackson (#8104)
4.87 out of 5
based on 25 of our most recent Reviews
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5.0 out of 5
"Sharon is an asset to Life Storage. She is always kind and helpful and seems genuinely attentive to my needs and pleased to work for your company."
June 23, 2019
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5.0 out of 5
"In every question of this survey you meet my expectations. These employees were professional in performing their duties."
June 11, 2019
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- Chassity from Jackson, MS
5.0 out of 5
"The location of your property and the price was very reasonable."
November 11, 2018
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4.8 out of 5
"Other properties were a problem for me. And I was disappointed that their was no power in my storage unit. (I felt I should have been told that up front) But I was generally happy to store there."
May 25, 2018
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- GeorgiaAnne from Jackson, MS
5.0 out of 5
"Both the Manager and the Asset Manager were very helpful and considerate. I am happy with the storage unit."
April 28, 2018
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- Chris from Sutter Creek, CA
4.8 out of 5
"When I was moving out I discovered that one of my items was too heavy to lift into my vehicle and no one was around, so I went to the front office and the lady working (I didn't catch her name) came out and helped me get the thing up into my car. Thank you so much, that is probably not in her job description but I would have been stuck without her help. Great customer service, everyone I dealt with at that location was really nice and helpful. "
January 23, 2018
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5.0 out of 5
"The storage unit building was well-maintained and exceptionally clean. The temp control was consistent. Never had any problems at all with anything throughout the 5 years I rented a unit. The staff was always helpful and friendly. Great experience; would definitely use again."
August 23, 2017
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4.8 out of 5
"Showed available units and explained prices and options well."
May 24, 2017
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5.0 out of 5
"They were very courteous and helpful answering my questions. "
January 27, 2017
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5.0 out of 5
"Customer service was excellent and faculty was very clean.store manager was very respectful to every need and concern."
October 18, 2016
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5.0 out of 5
"I enjoyed doing business with you. The reps were always nice. Whenever I need storage again, Uncle Bob's [Life Storage] will be my destination!!"
April 23, 2016
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4.7 out of 5
"the only issue is that the exit gate does not always open and close properly"
April 03, 2016
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4.6 out of 5
"If you pay a year in advance, you should receive a discount."
February 24, 2016
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4.8 out of 5
"I've never had a negative experience with Uncle Bob's [Life Storage]. I spoke with a representative online prior to renting this space and she was so helpful and friendly. Upon arriving at the storage location, I was treated equally as friendly. I appreciate great customer service!"
January 04, 2016
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4.8 out of 5
"My expectations were met when the associate handled the process in a very timely manner with a very professionally. I had no questions everything was explained clearly right away. I was very pleasantly pleased when I received a courtesy call to inform me that my unit was not properly locked. That really impressed me and made me feel that I chose a safe and secure storage. "
August 26, 2015
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4.7 out of 5
"Your associate, Zachary, was very pleasant and helpful whenever needed. I really appreciate all of your assistance with my moving situation. Thank you once again."
March 31, 2015
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- Sherlonda from Jackson, MS
5.0 out of 5
"Zachary & Daryl are excellent and professional Managers and I wouldn't change anything at the facility. They're both very hard workers and love what they do."
October 30, 2014
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5.0 out of 5
"I expected to pay more than I did. Also, the insurance was more than reasonable! Thank you all.. Excellent."
October 27, 2014
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5.0 out of 5
"I felt secure on the property even when I had to go there after dark I always felt safe. Everyone was always very professional and courteous."
October 23, 2014
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5.0 out of 5
"I qualified for a free truck rental which I was really excited about but was not available but the manager did call several locations to try and resolve but still I didn't get the truck which was the only disappointment otherwise great experience excellent customer service"
September 25, 2014
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- Natosha from Alexandria, VA
5.0 out of 5
"Jabari is such an eexcellent young man. Very helpful and polite AND he follow through - impressive!"
August 27, 2014
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- Margaret from Jackson, MS
5.0 out of 5
"I had called and the man on duty was very helpful, giving me info that I needed to know as far as what I really needed. I was greeted very professionally when I came to the office to actually rent my unit."
February 26, 2014
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4.8 out of 5
"One thing bugged me...we cleared out on a Thursday, and decided 5 days later we needed to reserve it again. Our paperwork, including our insurance coverage, had been complete when we made our reservation and checked in. Then 5 days later when we needed the facility again, and our paperwork was all loaded on our moving van, the company would not just look at our proof of insurance from six weeks before. They wanted us to get the information to them again. That was very inconvenient and unreasonable...so we didn't use Uncle Bob's for the subsequent storage need. People should have used common sense, looked at our previous proof of insurance, and said that detail was covered. It made us go elsewhere."
December 24, 2013
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- Denise from Los Angeles, CA
4.6 out of 5
"Shretta is the person I deal with and her service is impeccable. You should take very good care of her. It is hard to find people of her caliber."
September 17, 2013
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4.4 out of 5
"SHERRY SCOTT ALWAYS VERY HELPFUL WHEN I CAME THERE I DID NOT HAVE A JOB. SHERRY WAS VERY ENCOURAGING. THERE IS A NEW GIRL THERE CREE VERY POLITE YOUNG LADY I AM ALWAYS SATISFIED WHEN I VISIT."
August 20, 2013
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