Customer Reviews - Life Storage #406, Norfolk
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We at Life Storage want to maintain the best storage facilities in Norfolk, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Norfolk (#406)
4.94 out of 5
based on 80 of our most recent Reviews
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5.0 out of 5
"manager worked the day we 'checked out,' and she was absolutely phenomenal. plan on telling all my military friends to go here!"
March 23, 2019
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4.6 out of 5
"The lady at the desk was always friendly and kind. I appreciated her thoughtfulness and friendly manner."
January 23, 2019
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5.0 out of 5
"I wanted to add a special thank you to the staff at the Norfolk Facility. Our son's belongings were stored in the facility while he was stationed in Japan. We lost our son, LT J., in October 2018 and I can't thanks the staff enough for their support, concern, and willingness to go above and beyond to help our family to go through his belongings and get them packed and shipped back home to us. As expected, this is a trying time for our family and you all made it a little bit easier through your kindness. Thank you and I will gladly recommend others use your facility in the future.
David"
January 23, 2019
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5.0 out of 5
"Everything was professional and your associate, Ellen was very helpful."
January 20, 2019
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5.0 out of 5
"Tom and Ellen both were very personable and professional. I was very impressed with their mannerisms and kindness. It was a very good experience through the entire process."
July 20, 2018
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5.0 out of 5
"Excellent customer service, helped me understand how to gain access to my unit. Was very patient and knowledgeable of what I needed."
June 17, 2018
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5.0 out of 5
"It was a very good experience overall. They went above and beyond in helping me."
May 31, 2018
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5.0 out of 5
"Great team... friendly and knowledgeable staff... clean and secure site. A WIN on all counts! Thank you! My best, Drew"
May 06, 2018
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5.0 out of 5
"Every thing is wonderful except need brighter units - more lights"
April 30, 2018
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5.0 out of 5
"Very customer friendly and easily accessible when moving furniture in or out! Able to back truck up to elevator, use the trolleys, and get to well maintained, temperature controlled storage area with ease. We have been very pleased with Life Storage!"
April 29, 2018
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- Susannah from Norfolk, VA
5.0 out of 5
"I love the staff at my store at 1806 E. Little Creek Rd in Norfolk, VA.
They are always helpful."
January 07, 2018
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4.9 out of 5
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Life Storage was located just around the corner from my home that I was selling. I really needed to be reassured that my life long treasures ( my junk ) would be safe, Tom was working that day and he was very professional and knowledgeable and was a calm voice when I really needed some one to answer my questions and to be calm. If you ever sold a home you know what I mean! Over the year Tom, he was there all the time it seemed, helped me out with trash and selling me boxes. Today, he checked me out and was as usual very nice. He seemed actually happy for me that things worked out for me and I am finally in my new home. I recommend Life Storage to all my family and friends. Thank you for everything, Trish. "
November 28, 2017
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5.0 out of 5
"The associates are friendly and most welcoming and helpful. I enjoy going by the office just to say hello. The location I use is on Little reek Road in Norfolk, Va."
October 27, 2017
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5.0 out of 5
"Tom and Ellen go above and beyond to help whenever I need a unit or the van, would never go anywhere else."
August 24, 2017
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5.0 out of 5
"Good experience if I ever need another storage unit this is where I'm coming. "
August 23, 2017
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5.0 out of 5
"Dale was the first person I met at the storage facility and she was so very helpful with the check-in process."
July 29, 2017
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5.0 out of 5
"The staff.was amazing - professional and friendly. I rented longer than initially intended because they were so great!"
July 25, 2017
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5.0 out of 5
"But run and maintained storage company I have used."
April 23, 2017
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5.0 out of 5
"My only problem was that when I got there the door would not open. It finally opened
after I had already called the emergency number. The manager came to work on the door, which slowed us down a bit. Being so tired made it worse.
All in all everything else was great. I believe Stephanie was the one who helped me and she was amazing.
"
April 21, 2017
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4.8 out of 5
"If I ever need a storage unit again I will be back at Life Storage. "
March 23, 2017
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5.0 out of 5
"Love this location, tom is always so helpful and goes out of his way to make sure he says hi and how you doing, been using this location for several years."
March 20, 2017
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5.0 out of 5
"I was very pleased with the attendant who helped me. Very helpful and courteous. I felt like I was in the best hands and he explained everything to my satisfaction. The rental building was very clean and neat. Helpful suggestions about packing things in the unit were very valuable. I am well pleased with everything. Thank you."
February 22, 2017
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5.0 out of 5
"Customer service was and is still great when I come to the property "
January 19, 2017
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- Wendy Dale from Chesapeake, VA
4.8 out of 5
"Tom and Michael were always very friendly and I felt comfortable in the building."
October 29, 2016
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- Christopher from Pamelia, NY
5.0 out of 5
"Excellent services and above and beyond average service. :) "
September 27, 2016
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5.0 out of 5
"I've been using this storage facility on East Little Creek Rd Norfolk Va before it was Uncle Bobs. Although the name of the storage facility was changed over time, the quality staff has always remains the same, luckily for Uncle Bobs. Tom has always been the primary person I did any of my transactions with. His service is outstanding and I was always made to feel welcome due to his ability to truly remember who I was. Uncle Bobs on E. Little Creek Rd. in Norfolk are truly luck to have inherited such quality employees. They are what sets the place apart from the rest. "
July 24, 2016
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5.0 out of 5
"The person at the little creek road facility is so pleasant. He is always smiling and seems to enjoy what he does. He talks to you like he has known you for ever. Just a pleasure to go inside and talk to. "
May 29, 2016
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- Rebecca from Anchorage, AK
5.0 out of 5
"Living out of state, I feel secure knowing that the staff will/has call(ed) me when anything is amiss."
May 27, 2016
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5.0 out of 5
"Thanks and keep on doing what you do. We appreciate it. "
February 26, 2016
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5.0 out of 5
"Staff was excellent in helping and providing helpful information. Thanks so much!!"
February 23, 2016
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5.0 out of 5
"I am very happy with Uncle Bobs [Life Storage], and have always been, keep up the great work, art"
January 18, 2016
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- Russell from Virginia Beach, VA
4.4 out of 5
"The price point I was paying for my units is what kept my rating from being higher, after checking a few other places I found I was spending about $45 more a month than competitors pricing but The staff and facilities were great "
November 23, 2015
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5.0 out of 5
"tom our sales person was very helpful and a pleasure to do business with love seeing him when we visit our unit."
September 22, 2015
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5.0 out of 5
"Now if you lowered the monthly rent for storage, would refer a lot more folks your way!! TY>"
August 31, 2015
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- Virginia from Norfolk, VA
5.0 out of 5
"The area was clean and well lit. I was greeted pleasantly when I was dropping off my articles to be stored. I cannot think of anything negative to say."
August 28, 2015
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- LaShatra from JACKSONVILLE, FL
5.0 out of 5
"Excellent customer service, beyond my expectations."
July 28, 2015
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5.0 out of 5
"My husband and I came in with the intention of stopping at several places before deciding on a storage unit. Michael was extremely courteous and immediately showed us units and explained the property and payment schedule. We were so happy about the service we rented 2 units and did not go elsewhere. Tom and Michael are a huge asset to the Uncle Bob's self storage brand. They are truely customer service driven."
July 23, 2015
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5.0 out of 5
"Thank you for your patience. Keep doing a good job. "
June 26, 2015
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5.0 out of 5
"I NOW HAVE 3 UNITS SO THAT TELLS YOU HOW SATISFIED I AM."
May 27, 2015
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5.0 out of 5
"When I first came to the facility for my immediate needs, the staff member was so courteous and helpful, I was greatly impressed. As I was exiting the facility I received the exact same treatment. To me this is a facility I would give 5 STARS to ANYTIME. Thank You so much!!!"
May 24, 2015
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5.0 out of 5
"Micheal at the Little Creek storage in Norfolk was great. Thank you. "
April 29, 2015
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- Alyssa from Virginia Beach, VA
4.2 out of 5
"Did wonderfully. Answered and all questions and concerns I had."
April 28, 2015
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5.0 out of 5
"Very pleased with facility and management. Thorough and very helpful."
April 28, 2015
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4.8 out of 5
"The place is always clean and staff are always very friendly.
Great Job!!!"
April 02, 2015
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4.8 out of 5
"I'd never use another facility other than Uncle Bobs [Life Storage]!"
March 04, 2015
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5.0 out of 5
"The staff did a great job on knowing my self storage needs. I would store with you again.
Thanks"
February 23, 2015
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- Virginia Bonsai from Virginia Beach, VA
5.0 out of 5
"We received excellent service and received a discount as a returning customer. Being a non profit organization saving money is very important to us."
January 27, 2015
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5.0 out of 5
"everything is great especially Tom, he is super helpful, great personality. "
November 01, 2014
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5.0 out of 5
"I had such peace of mind knowing my belongings were stored at your location. Any time I had a question, locked myself out, etc. I was helped immediately and everyone was so friendly. Thank you again!"
September 23, 2014
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4.9 out of 5
"Thank you for your service to myself and our community!"
September 02, 2014
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4.9 out of 5
"Tom is always willing to help in whatever way he can. This is very much appreciated! "
August 30, 2014
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- Bobbie Sue from Norfolk, VA
4.8 out of 5
"Thank you for all you did !!! You are still our first choice in storage companies."
August 29, 2014
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5.0 out of 5
"I now have 3 units because of the great staff. I feel like I am at home whenever I stop in. Tom is especially wonderful and helpful."
August 26, 2014
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- Dennis from Virginia Beach, VA
5.0 out of 5
"Top notch facility, while I was unloading, one of the counter guys saw how bad I was sweating and brought me a bottled water and told me that I could refill as often as I wanted with the water machine inside the showroom. These guys are great to work with, and genuinely care about their customers.
"
August 26, 2014
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5.0 out of 5
"The associates went above and beyond my expectations"
August 25, 2014
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5.0 out of 5
"I am enjoying my experience. I am truly satisfied. I love this storage place,including the friendly employees.
"
July 26, 2014
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4.6 out of 5
"Three times we have gone during working hours as posted on the door and it has a sign saying closed. Other than that, everything is great!"
July 25, 2014
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4.7 out of 5
"Loved The Store ! Everyone Was Great To Deal With !"
July 23, 2014
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- Shajuan from Summerville, SC
5.0 out of 5
"I was glad of the service..especially having a storage unit for about 7 years. And didn't have to worry about my personal belongings. While I was in another taking care of my parents."
July 23, 2014
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5.0 out of 5
"The staff at Little Creek Rd are absolutely amazing! I went on deployment and never had a concern or billing issue while I was away. Thank you for your service and I will definitely use you in the future!"
May 31, 2014
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5.0 out of 5
"Thought the pricing was better than any others that I had checked and the area was easy to access and close to home."
April 25, 2014
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- Russell from Chesapeake, VA
4.8 out of 5
"The manager and assistant-manager are both very friendly and we appreciate their attude."
April 18, 2014
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- Monica Leigh from Norfolk, VA
4.8 out of 5
"I think it's awesome!The best I've used & have heard of from others.I just wish it could be somewhat cheaper.You have good deals but I wish it was a little less monthly."
April 06, 2014
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- Roberta from Virginia Beach, VA
5.0 out of 5
"Tom and Michael were exceptional employees and are idea representatives for Uncle Bob's [Life Storage]. They were always polite and extremely helpful. They always went above and beyond. They are an asset and your company is fortunate to have two exemplary employs such as Tom and Michael. I looked forward to coming in and paying my bill every month!"
March 23, 2014
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- Margaret from Norfolk, VA
5.0 out of 5
"Friendly staff, carts always available, a safe and clean property"
March 01, 2014
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5.0 out of 5
"We have always found the staff and facilities to be great."
February 28, 2014
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4.9 out of 5
"Michael and Tom are very professional and friendly. "
February 28, 2014
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4.8 out of 5
"You should already know you are the best - at the location I use. Can't really say about the other locations."
February 28, 2014
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5.0 out of 5
"I wouldn't even consider using any other storage but Uncle Bob's [Life Storage]!"
February 28, 2014
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- Harriette from Norfolk, VA
5.0 out of 5
"The most friendly workers at this particular location. Went out of their way to help. I would definitely use and/or recommend this location."
February 23, 2014
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5.0 out of 5
"In the last 10 years here in Norfolk we have always rented from you guy's and we always recommend you if anyone ask about storage units. Thanks"
January 23, 2014
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4.9 out of 5
"The Assistant Manager at the Norfolk location is not only friendly but so helpful. The manager is as well. I moved overseas and came back after a year. They acted like I was a good friend. My storage unit was in PERFECT condition. No dust or age to my belongings. Thank you so much! You both make it easier to be away and not worry. :) "
January 09, 2014
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5.0 out of 5
"The staff there is very friendly and helpful.Always speak when I come in or if they are with another customer always wave a hello when I come in. Place is very clean. Very satisfied. "
January 01, 2014
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5.0 out of 5
"The gentlemen were very friendly and explained in detail all of the workings of renting a storage unit. I was left feeling fully confident that I had made the right decision to rent at Uncle Bob's [Life Storage]. "
December 18, 2013
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4.8 out of 5
"When moving the account to someone else's name and that person is living out of state they should be able to do it my mail or fax being the person cannot be there this creates a great problem for the customer(s)"
November 30, 2013
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5.0 out of 5
"Michael and his co-worker were very helpful. Both gentlemen answered my questions very professionally. I won't go anywhere else for better customer service or storage units. I will definately recommed this place to future military members in-coming to this local area. BEST IN THE BUSINESS!"
November 26, 2013
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- Josephine from Norfolk, VA
5.0 out of 5
"I am sad to leave. I enjoyed having my storage with Uncle Bob's and Tom is the best."
November 24, 2013
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4.6 out of 5
"Clean facility and friendly, competent personnel. Would use them again if the situation arose."
November 24, 2013
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5.0 out of 5
"Incredibly easy in-out process. Couldn't be happier."
September 25, 2013
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5.0 out of 5
"the gentleman who helps me is very kind I cvan not remember his name he has been there since I have been for the last 4 years. thanks"
September 16, 2013
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