Customer Reviews - Life Storage #52, Newport News
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We at Life Storage want to maintain the best storage facilities in Newport News, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Newport News (#052)
4.75 out of 5
based on 35 of our most recent Reviews
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- Courtney from Newport News, VA
5.0 out of 5
"Unit was clean, and fast service. Overall great experience."
January 31, 2019
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5.0 out of 5
"The representative was extremely professional and friendly. I appreciated her attitude"
October 18, 2018
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- DeAnna from Newport News, VA
5.0 out of 5
"The staff at that location was very polite and respectful. If and when I need storage I will definitely return to that location."
February 23, 2018
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4.9 out of 5
"Prompt, respectful service, honesty, understanding, helpful."
November 29, 2017
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- Carol Ann from Newport News, VA
5.0 out of 5
"As I have stated on several surveys prior to this one, you have an excellent person in Gina. She provided the best customer service I have experienced in years."
November 27, 2017
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- Carol from Newport News, VA
5.0 out of 5
"Very friendly, Informative. and just overall nice people. "
November 20, 2017
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- David from Newport News, VA
5.0 out of 5
"Josh was a great attendant. He made everything easier.Very satisfied."
August 23, 2017
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- Katherine from Norfolk, VA
5.0 out of 5
"Everyone was very helpful and well-informed. I am truly happy with my storage unit."
July 30, 2017
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- Joseph from Newport News, VA
4.8 out of 5
"Stored here when it was Uncle Bob's and the place is always well lit and clean. Still the same and even more security cameras. Would suggest a new product line where you take 3 spaces and make it into two spaces each a garage with a half space work shop with power outlets fro tools, frig, portable a/c unit for a rent a garage/workshop product line. "
July 26, 2017
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- Janet from Newport News, VA
5.0 out of 5
"Everything? was great. Very happy to meet them and felt like family. Always great to make new friends when you move into a new area. "
May 24, 2017
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- Alexis from Newport News, VA
4.8 out of 5
"Thank you so much for working with me when I was having trouble getting all of my property out before the deadline. I really appreciate you!"
May 23, 2017
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- Michael from Newport News, VA
4.3 out of 5
"I think that you're pricing was too high but overall I was satisfied. "
March 26, 2017
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- Kristiauna from Newport News, VA
5.0 out of 5
"Very great and helpful I will tell everyone about you guys"
March 11, 2017
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- Teresa from Newport News, VA
5.0 out of 5
"The guy that helped me was surprisingly nice and it was a breath of fresh air. He didn't act at all like he was just passing time making a buck or was bored with the job, he made me feel like he was genuinely concerned about my things being stored to my satisfaction and he was pleased with his job...I LOVED it, and I was so thankful for being made to feel welcome!"
January 24, 2017
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- Jenee from Newport News, VA
5.0 out of 5
"I am very pleased with this company. My sister and I both have units. We have also rented in the past. The rates are reasonable. The location is always very clean. The staff is always nice and professional. Thank you."
October 18, 2016
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- Patricia from Hampton, VA
4.7 out of 5
"The guys are so helpful,with any questioned I had.Even when I was unable to login to create an account they showed me how to do it and walked me though it."
July 01, 2016
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- Georgiana from Newport News, VA
5.0 out of 5
"Very nice an clean place to store anything I'm very satisfied with my personal stuff being stored there"
April 27, 2016
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5.0 out of 5
"From the initial call for information, to the visit and on through the contract process, all of the associates I had the pleasure of meeting, were extremely helpful, knowledgeable and attentive to my needs. I would highly recommend this facility for storing personal property. Very well kept and the employees are exceptional. Top Notch! "
April 25, 2016
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- VaLinda from Newport News, VA
4.0 out of 5
"My only issue is my unit is on an incline which makes it difficult getting things in an out."
April 06, 2016
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- Walter from Newport News, VA
4.6 out of 5
"Just want to say overall it was very good, check out was fast."
February 23, 2016
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- Daisy from Newport News, VA
4.7 out of 5
"Renting and using the storage has been hassle free."
November 06, 2015
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- Sharon from Newport News, VA
5.0 out of 5
"VerY good experience and if I every need another storage unit I will return."
October 24, 2015
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4.8 out of 5
"The whole process was smoothly done. I felt confident that I've made a great decision to use Uncle Bob's storage to hold my family valuables. "
August 31, 2015
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- Dearyl from Newport News, VA
3.5 out of 5
"For the most part of my dealings with the staff was just above average. The first person i had to deal with was not so friendly. But, the last manager ( 8mts ) i was treated nice ."
June 29, 2015
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4.6 out of 5
"She was friendly, answered my questions and made the whole process very easy."
June 25, 2015
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- Jeremy from Newport News, VA
4.3 out of 5
"The associate was curteous and knowledgable. I felt like I was important to the associate."
April 27, 2015
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- Tewanda from Newport News, VA
4.8 out of 5
"My expectation was meet because the rep was able to answer all my questions knowledgeable."
March 28, 2015
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- Swim Team Inc. from Yorktown, VA
4.7 out of 5
"The service you provide our team is invaluable. Your staff is always very helpful and usually can respond to our needs easily. As you have expanded service to your customers through the use of the internet it has made it much easier to make payments, update information, and provide feedback. Keep up the good work."
August 27, 2014
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4.3 out of 5
"some what hard to get door to close on storage everytime we open and close it."
August 01, 2014
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5.0 out of 5
"Because the first unit I rented the wall was pulled away from the post and Josh tried to get it fixed but his boss was on vacation, so as soon as another came available he switched the units for me."
July 25, 2014
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4.0 out of 5
"Its great customer service when I can get someone to answer the phone."
June 02, 2014
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- Rebecca from Portsmouth, VA
4.9 out of 5
"Josh and Deena were both helpful and worked with my schedule to make my move in a breeze and less stressful. Can' thank them both enough!!"
May 29, 2014
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5.0 out of 5
"I really appreciate being a customer and the customer appreciation from the associates and management of the Jefferson Ave.store."
March 25, 2014
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- Mary from Newport News, VA
5.0 out of 5
"Very professional staff yet friendly. The grounds and office are always clean."
February 25, 2014
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4.4 out of 5
"when there was a flood in my storage area they wrote and called me...i was so upset i have alot of personal and sentimental items and they moved my stuff and repacked some and kept me informed cause i could not get up to VA to take care of it myself i thought that was very nice for people to do that thanks"
November 05, 2013
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