Customer Reviews - Life Storage #340, Lockport
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We at Life Storage want to maintain the best storage facilities in Lockport, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Lockport (#340)
4.75 out of 5
based on 37 of our most recent Reviews
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- Chelsea from Lockport, NY
5.0 out of 5
"I explained my Situation to Doug at the Lockport, NY office and he told me exactly what I would need and he was very honest with pricing and this month's deal. Because of him I rented the bigger unit in order to get the deal. Very wonderful and soft spoken gentleman."
July 20, 2018
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5.0 out of 5
"The only thing I wish you would do is paint or tape a stripe along the edge of the tiny step going into unit. The first time I went in, by myself, I almost fell. It is so small that it is tricky to see, but easy to trip over."
July 19, 2018
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- Marilynn from Clarence, NY
5.0 out of 5
"Offered me the right size storage wonderful location clean I feel very safe placing my item at this location"
November 19, 2017
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- Patricia from Lockport, NY
3.6 out of 5
"There were a few things that were a problem at first, but they were taken care of. "
March 28, 2017
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- Kathleen from East Amherst, NY
4.8 out of 5
"It was a great experience and staff was VERY helpful."
March 27, 2017
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- William from Lockport, NY
5.0 out of 5
"The experience I have had with my storage needs has been excellent. I once broke my key in my lock and the staff there assisted me courteously and quickly to rectify my dilemma. I sometimes spend hours going through my stuff and am always greeted with a hello as the staff is performing their rounds. Great job!"
March 01, 2017
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5.0 out of 5
"Staff at the Lockport ny store are very helpful.
They always go above and beyond my expectations."
October 29, 2016
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- Voula from Williamsville, NY
4.2 out of 5
"Thank you everything was like he told us, am happy!!!"
June 22, 2016
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5.0 out of 5
"I did not have to wait at all to sign the rental agreement, insurance papers, etc. I find it great that I can go to my locker 24 hours a day."
February 26, 2016
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- Deborah from Williamsville, NY
5.0 out of 5
"parking lot always clear of snow, outdoor lighting is good"
January 31, 2016
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- John E. from Lockport, NY
5.0 out of 5
"both the manager Shane and his associate Daisy were always helpful. When our unit was not locked properly (my bad) Daisy called to advise. In summary, the management at this site is excellent!"
January 23, 2016
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5.0 out of 5
"They take the time to email me reminders, and always thank me. My unit was always clean as was the whole building"
January 23, 2016
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5.0 out of 5
"I'm impressed by your very generous move out policy as well. Out by the 5th of the month is generous. "
January 23, 2016
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4.8 out of 5
"Daisy has been a wonderful asset to Uncle Bobs [Life Storage]. She is professional and always friendly. "
December 25, 2015
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4.4 out of 5
"I didnt like the fact there is no way to inform them of us leaving online we had no time to go fill out the form and turn it in before we left. "
December 23, 2015
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4.0 out of 5
"I paid for the full month of November but moved out on the 7th. I was informed I would not get a pro-rated reimbursement because I hadn't moved out by the 5th. This was not common knowledge and for this reason alone I would not recommend Uncle Bob's [Life Storage] to my friends or family."
November 23, 2015
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5.0 out of 5
"Size was available
Truck a free rental / move in
Associate very knowledgable
Showed me premises
Felt very secure with my rental
Carts /dollies available for moving in
Very accommodating"
October 26, 2015
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5.0 out of 5
"Shane was awesome- a great combination of professionalism, knowledge of product, friendliness and smiling."
August 29, 2015
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- Elizabeth from Lockport, NY
5.0 out of 5
"I was very happy with my first experience with storage unit. Daisy was extremely helpful in suggesting buying boxes and other supplies.. She has a wonderful personality and I enjoyed dealing with her. I came into the office several times and each time she was very pleasant. "
August 27, 2015
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- Katherine from Lockport, NY
5.0 out of 5
"Made us felt at home and the process much easy. Not to mention the trip on the go-cart, it was all fun!"
August 27, 2015
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5.0 out of 5
"Was very impressed with Daisy in the office. Extremely professional, knowledgeable, and friendly. Kudos to whoever hired her."
July 30, 2015
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5.0 out of 5
"Shane was a joy to work with at Lockport Uncle Bob's [Life Storage]. Professional, and polite and knowledgeable! Great job and kudos to him! You hired a great person for that management position! "
July 23, 2015
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5.0 out of 5
"This is the nicest place i found to store my things...i looked all over."
March 26, 2015
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- Elizabeth from Buffalo, NY
5.0 out of 5
"The store manager Shane Dean went above and beyond to meet our expectations. He made my mother and I feel extremely comfortable. He was very informative and made sure to give great detail about everything that Uncle Bob's [Life Storage] has to offer. Not only did he give great customer service to us, he gave it to every single customer that came in that day. He was extremely patient and dealt with every single customer with ease. For a job that takes a lot of work and knowledge, he made it look extremely easy. Overall, my mother and I were very impressed with the professionalism Shane had and his ease to get his customers in and out with one hundred percent satisfaction. I will not be afraid to reach out to Shane for ANYTHING in the future. He is a great manager and was a great example of how all managers should treat their customers. "
March 23, 2015
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- Darlene from Lockport, NY
4.2 out of 5
"I was treated very good and all my questions answered and everyne has been very helpful. I brought a rug for the floor of my storage as the cement is very slippery something that I'm sure is expected for this time of year. And I salted just by my door because of the ice lump that again for this time of year is expected. All in all everyone there is very friendly and helpful."
January 27, 2015
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- Ralph from East Amherst, NY
5.0 out of 5
"it was in the location that helped us and suited our needs...the placement of our vehicle was perfect and works with our lifestyle..."
December 30, 2014
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3.4 out of 5
"The staff was extremely helpful with our difficult move."
December 01, 2014
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4.4 out of 5
"Very nice people, always willing to assist in any way they can. "
September 24, 2014
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5.0 out of 5
"I like the friendly yet professional atmosphere... And that they are always willing to help amd answer my endless questions :-D
Monica!"
September 23, 2014
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- Darlene from East Amherst, NY
5.0 out of 5
"I never rented space before and she recommended covering any mattress or furniture with plastic. Sounds silly but I never thought to cover anything."
August 18, 2014
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- Matthew from Lockport, NY
4.0 out of 5
"Everything the associates did was spot-on, and the facility was properly maintained.
However, when you walk into a place, expecting to pay a certain amount for a storage space ( because that's what their website says ) and then are hit with hidden fees ( insurance, "administrative" costs, etc ), you get a quick insight into the policies of the place.
I didn't want to hang around for something other magical fees that may be imposed later, just because the company felt like it.
That 20 bucks or so in extra fees cost this company a few years of revenue from me.
"
July 10, 2014
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- Gretchen from Lockport, NY
4.6 out of 5
"The staff was friendly and attentive and the grounds are neat and clean. Will recomed Uncle Bobs [Life Storage] to anyone who needs storage"
June 26, 2014
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4.5 out of 5
"During winter you were alway availbleto keep lanes clear and open."
April 23, 2014
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4.9 out of 5
"i didn't have any question; was treated quite professionaly"
February 28, 2014
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- Michael from Lockport, NY
4.8 out of 5
"I've rented for Uncle Bob's [Life Storage] before, you set a high standard and meet it."
February 27, 2014
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- Chester from Lockport, NY
5.0 out of 5
"I was especially impressed with the manager of the Lockport location. Thanks for everything!!"
September 24, 2013
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5.0 out of 5
"This was my first experience with using a storage facility and I was impressed with Shane's professionalism and the care he took in explaining all that was involved.
In addition the facility was well maintained."
September 17, 2013
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