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Made a storage space reservation at Life Storage? Great - let's find it for you!

Answers to some of the most common questions about renting a storage unit — and others you may have never thought to ask.

So you’ve decided to rent a storage unit. The good news is that Life Storage has over 45 million square feet of rentable storage space spanning across 28 states. If we’re not in your area yet, there’s bound to be at least one reliable self storage facility close to home, and we want to help you find one.

If this is your first time renting a storage unit, you probably have several questions. Here are some of our most common inquiries – and if you don’t find the answers you need below, please feel free to reach out to us directly.

Cheat Sheet: How to Rent a Storage Unit

Renting a storage unit FAQs

1. How much does renting a storage unit cost?

Your monthly rate will depend on the size of the storage space, location and availability, so there’s no blanket answer to this question. The smaller the square footage, the less you’ll pay, so make sure you don’t rent a storage unit that is bigger than you need.

Storage facilities often run specials, so don’t miss out. Life Storage, for example, offers free truck rentals with each storage rental.

To get a rough idea of how much you can expect to pay for a storage unit in your city (or soon-to-be city), check out our cost of self-storage map.

2. How do I know how much space I need?

Storage typically comes in these standard sizes:

  • 25 sq ft. — 5’ x 5’
  • 50 sq ft. — 5’ x 10’
  • 100 sq ft. — 10’ x 10’
  • 150 sq ft. — 10’ x 15’
  • 200 sq ft. — 10’ x 20’
  • 300 sq. ft — 10’ x 30’

Life Storage offers tons of sizes and environments. The benefit of having various storage unit sizes available is that you can get exactly what you need. Make sure you’re not getting ripped off by companies trying to sell you space you don’t need.

Related: Size Estimator for Storage Space

3. What do you need to rent a storage unit?

To get the rental process started, you’ll need a couple of things:

Related: FAQs for Current Life Storage Customers

4. Can you rent a storage unit for a week?

Rental agreements are typically on a month-to-month basis, often with no long-term commitment or minimum stay. Always read your contract carefully. Life Storage provides monthly storage agreements, as well as several discounts and special deals.

5. Will I be able to access my storage unit 24/7?

If you want the freedom to come and go from your self storage facility as you please, you need to rent a storage unit that offers that specifically. The answer will vary at different outlets.

For instance, Life Storage facilities are open for access 365 days a year unless there are extenuating circumstances. Most facilities offer access from 6 a.m. to 10 p.m., but some do allow 24/7 access. For a full list of Life Storage locations, check our online map.

6. How secure are storage units?

A study of thousands of customer reviews concluded that renters believe U.S. storage facilities are very secure. We agree, and Life Storage maintains several systems to help keep our customers and their belongings safe. Look for a storage facility that offers the same safety features we do, like:

  • Heavy perimeter fencing
  • Bright facility lighting
  • Surveillance monitoring
  • A personalized access code for the keypads that open the gates and interior buildings
  • Hallways and isles that are brightly lit
  • Facilities where the renter owns their lock — only they have keys to unlock and access the storage unit

“We check the property daily and use the best locks for our storage units,” says Don Favreau, area manager for Arizona and Colorado. “We take pride in the security at all of our locations, so our customer’s don’t have to worry about this.”

Related: Simple Tips for Safe Storage

7. Where can I read online reviews?

Taking the time to research self storage facilities makes sense. Pay a visit to consumer-focused sites before committing to a storage provider. Places to start your search include:

For what it’s worth, out of over 100,000 responses, Life Storage learned that 9 out of 10 customers would recommend us to friends and family. “Everything was explained thoroughly, and service was quick and accurate. Service was also polite, professional, and courteous,” writes Jasmine from Buffalo, NY. Thanks, Jasmine!

Related: Basics to Consider When Selecting a Storage Unit

8. Do storage units require insurance?

Insurance may not be a requirement everywhere, but it’s certainly recommended. If you don’t carry your own insurance on your homeowner’s or rental policy, storage providers often provide their own forms of insurance.

“Typically, standard homeowners and renters insurance policies do include off-premises property protection for theft and damage from fires and other disasters,” states Loretta Worters, vice president of the Insurance Information Institute. “But to what extent the coverage applies to a storage facility really depends on the insurance company.”

Life Storage requires all customers to provide proof of insurance. We also offer inexpensive coverage through a third party provider. The payment will be taken out each month with your rental payment.

Related: Working Out of a Storage Unit: Do’s and Don’ts

9. How can I talk to someone directly about renting a storage unit?

Dealing with someone who cannot offer direct help when you have an immediate issue is frustrating. When vetting storage providers, be sure to ask how you can reach a local manager when you have site-specific questions.

Current Life Storage customers can speak with store managers during regular business hours. Our telephone system identifies customer phone numbers and automatically reroutes the caller directly to the store.  However, for emergencies when our storage offices are closed, our Customer Care Center is open 24 hours to answer calls and assist customers with the rental process.

Related: Contact Information for Life Storage

This post was originally published on 10/17/2014 and was edited with updated content on 2/15/2018.

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