Storage Units near Seattle in Auburn, WA, 98092

"Nani was excellent! We suffered an apartment complex fire, walked into life storage and didn't have much expectations of customer service. To our delight, Nani was so professional and helpful despite our lack of knowledge of our own needs. She wrote down a list of units and prices we might need and had us touring within 5 minutes of entering the office. She made the entire experience super fast and absolutely not one hiccup or headache. We even had time to chat and bond during the whole process because her ability to multitask was top notch. Prices of the storage was more than fair, facilities are heated and very secure. Key code needed to enter the gates, and the same key code is needed to enter the inner buildings, which are heated and very clean. They have large trolleys and large elevators for convenience. They have security cameras that show on monitors inside the office so clients can physically see that they have security measures in place to protect our property which I really appreciate. Overall, best customer service we have experienced during one of the hardest weeks of our life. Thank you Nani, you made a hard day a little easier."

"I wish Raceway Storage did not sell to Life Storage"

"The associate was pleasant and informative at each of our visits. Thank you!"

"Life storage is the worst company I have ever worked with this is the second facility I've been with that life storage has taken over. I pay my bill on autopay. Never never never use this company. I've been locked out, had my access code changed with out notification. The ridiculous problems are endless. Worst company ever!"

"Very clean and secure facility. Alisha was extremely helpful through the process of adding and switching storage units while we were in between houses and needing a place to store our stuff during the transition."

"Called all day no answer, i purchased a unit at auction and drove a uhaul which im paying by milage and gas for not to mention had 2 workers with me and get to location and sign says only open from noon to 3pm. I arrived at 230pm and no one was there. Drove to next nearest location where I met Cheyanna the "manager" who just came from the closed location. When I asked why she closed early (before the sign said) she lies and says she called everyone to let them know they closed early. I asked why she lieing because I never got a call or message she tells me to leave or will call police. I've put in a formal complaint with corporate and her "actual" boss Greg since she tried to claim she is the head honcho of all stores in WA and she don't have a supervisor she is the supervisor"

"Beyond expectations"

"So many complaints about this location and their service, attendance, etc.. I will stay on hold for as long as I need to go make a formal complaint, going on 32 minutes so far. I just want a store manager and it’s impossible to talk to anyone."

"great service"

"This place is a joke! You can't get ahold of anyone not even to pay your bill! I every time I come there is never anyone here and they said they open at 9 but now have changed the hours to 9:30. Can't reach anyone on the automated line and I supposedly put my CC on auto pay and still have yet to see payment come out it's been over a month!!! I need to make sure I don't loose my stuff. I came here cuz I thought this place was a good company! What a joke."

"I rented my unit online- becuase we were cleaning out an apartment after a death in the family. Very easy to secure a space. Very secure. Very helpful onsite manager. Easy access to Highway 18. Compliments from the moving company about how good the storage was compared to other storage facilities they had to move items into and out of. Great all around!"

"Both my parents died within a week of each other and I needed a place to store some misc items until I could make room for them at home. Looked online and they had an online only promotion for a free month after renting storage space online and paying first month. Which I did. Only to find out that the space that I was directed to rent for the online promotion wasn’t included in the promotion? So why was I directed to rent this space online if it wasn’t apart of the promotion. NO ONE CAN TELL ME THAT! First I was told I already got the month free because I didn’t pay full price for the space I rented. Which I did. Then was given the run around. Told I would be called back. NOTHING. AND OF COURSE THEY WERE CLOSED FOR 2 days and when they were open again for me to come in I had to pay late fees etc etc. SO ENDED UP PAYING $93 for a months rent on a space that was suppose to be $59 first month and free the next."

"Very helpful staff! Alisha got us set up with a large unit easily. A few weeks later we decided we needed an additional unit and the arranging of one immediately next to our first one went flawlessly. Facility is clean, easy to get to and well lit. Our eventual move out of state will be stressful enough, using this convenient facility to prepare for that will help a great deal! Thank you."

"Have never rented a storage before,wasn't sure how to go about it or what I needed.the girls in this place,Cheyenna and Alisha were amazing.thanks ladies I will be totally recommending this place to others"

"I had a storage unit at Lifestorage during the change of ownership and I can’t say enough about the level of professionalism and helpfulness they showed me. They seem to hire top notch employees that are always upbeat and attentive."

"Great managers"