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3248 S Military HwyChesapeake, VA 2332322.2 Miles Away
Customer Reviews - Life Storage #85, Newport News
We at Life Storage want to maintain the best storage facilities in Newport News, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"I wish I could give this 5 stars but the construction that is going on there is quite frustrating. My unit is closer to the front and I have to squeeze and figure out how to maneuver around all of their work vehicles. It makes it really inconvenient for the people renting out spaces on that side. If I would have known about how bad the construction was I probably would have went to a different location to rent. But the four stars definitely go to Ms Liz. She is so friendly and she knows her job well. She was able to recommend all the supplies needed and gave great advice on the best things to do when storing your belongings. The storage unit itself was clean and looked well kept. Easy and contact free check in was perfect for me."
"Friendly staff! The lady (wish I knew her name!) was extremely helpful! She went out of her way to help me with closing out my storage and she really cared about helping me to avoid unnecessary charges. Most places treat you like a number and would gladly add on extra fees. Not here. Much appreciated!"
"Ms. Liz made my time there at life storage so smooth. She was very respectful and patient with me. She made such a stressful time in my life easier. I will definitely recommend Life Storage J. Clyde Morris Blvd. 😊🤗"
"I was looking For a place that was affordable and convient to my location but my favorite thing about this location is the manager Liz she is the most pleasant person I've encountered in a long time. She does her job well and brightens my day when I visit."
"Lorlean (Liz) has the best customer service skills and is extremely professional. I’m extremely grateful for her. Additionally, this new process of storage rentals is very efficient and a seamless process. Thank you."
"My experience with life storage as been nothing but amazing, customer service is great, the manager that is there she is amazing. I thank her and them for everything that have done for me!!! If y’all need a storage unit come to life storage on j. Clyde Morris blvd ms.Guzman will get you right"
"Deducted 1 star for each item, First, they wouldn't allow me to store my mounted deer at their facility (its dead people, no live tissue, just a manikin) secondly the road going into the pplace is absolutely horrible. I realize that it may not be their issue, but it is the only way in and it's full of water and potholes the size of a small car. Take some of that money and put some asphault down for crying out loud. Mainly I'm just salty about not allowing my deer mounts, Price is fair and the place appears to be pretty clean."
"Liz is phenomenal! She knows her job very well is extremely thorough. She made sure that we were taken care of and gave us all the information we needed to be successful with our transition. Liz, you are like family to us and we wish you all the best!"
"My cars been here in storage since 2017 and since Liz gave me the details on all I need to do for long term storage ..all 3 times I came down my car started every time with not one issue THANKS TO LIZ!! and it was safe and secure no break ins or stolen goods!! Liz has the best customer service this place is the best in Hampton roads!!!"
"Liz was extremely helpful from the start and remain helpful until the end. I only used the storage for a short time but every time I had a question Liz was available with the answer. I give her a perfect score when it comes to customer service. Neat, clean, accessible is how I describe the facility."
"Has anyone realize that they keep raising prices even on the pandemic situation, people still homeless, jobless, many like me didn’t even have enough credit to get unemployment. Every year and I’ve been with this location since I move from Florida, is been three years and I started around $47 and now I just have the kindly notice that I have to pay $65 for a so small space that is not even climate controlled. The minimum wage still the same and they have the great Idea to raise more. If I knew this I wouldn’t have ever give a 5 stars the day I signed up, cause that was the only thing the person who attended me was anxious about getting a great review. That maybe forgot to tell me this little detail of raising prices out of the sudden... I regret entirely the previous review."
"Stephanie at Life Storage in Kiln Creek was the absolute best! She showed us storage spaces to meet our needs and made sure we had everything to get started. She was attentive and available in every way! Thank you for making it a pleasant experience for us!"
"Liz at 473 J Clay Morris Blvd, Newport News, VA was amazingly helpful, very knowledgeable about the business and company. She is a dedicated hard working whom made my rented experience extraordinary. The place was clean and the services excellent. Thank you Liz for your professionalisms and caring ways."
"Liz is amazing. Super customer service oriented and really nice! Storage unit was prepared and clean. Only negative is the elevator for 2nd floor is for freight only, so you have to walk up stairs after loading the elevator."
"The lady who helped my son and I yesterday was very friendly and professional. Not to mention this is the cleanest storage facility that I have ever seen. The office, the grounds even the storage unit that we received was very clean and you can tell that she takes great pride in what she does."
"Ms. Liz is absolutely amazing! This store got it right when they hired her. She has always been professional and helpful. Whether I paid late or early, I always got nothing but respect from her. Thank you!!"
"I stopped by to look at this company because I needed to move by stuff from college at such short notice. The manager Liz was extremely friendly and had the best customer service Ive experienced. She made sure I needed to know everything to assure that my experience with this company is smooth. Also the office space was very clean. I plan on being with this company for a while."
"I have rented a few different spaces at this location over the past few years. The management and staff are always friendly and helpful. The units and grounds of the property are always clean, well maintained, and well lit. If you have too much stuff and need somewhere to put it, short or long term, this is the place."
"Liz is such a breath of Fresh air! I had a storage unit there for 4 years here and today was my last day with this unit and she made sure she made contact with me every month. I truly consider her family, loved every conversation with her and made interactions with her very easy and comfortable. Such an angel to interact with. Will miss her for sure!"
"I really enjoyed this location Mrs Liz is such a sweet lady and she always made you feel at home and welcomed. Even though I am no longer there I recommend this place to any one. Ms Stephanie also was a wonderful young lady who took her time to help me close out and made me feel at ease. Thank you for my time I spent at your storage facility."
"I recently moved with the government and needed some place to store my RV. This was one of the more pricer lots, but when I called they were incredibly accommodating on the short notice that I had.
I never once worried about my RV on their lot. Worth.every.penny."
"Love how clean the Office and storage units is as well as outside the units. The office manager is very polite and the prices are reasonable. Would recommend if looking for a safe clean storage unit !"
"Liz provides the best customer service! It was because of her I chose to rent here versus other local options. Great specials and ongoing rates too! This is my 3rd storage place I've relocated my stuff to since I moved and Im confident I won't be moving it again, regardless of getting a free month somwhere else. It's really a relief! Thanks Liz!
"Lorlean Gusman helped me today. What an amazing woman. She made my day she was so inviting and helpful. A serious professional. It wasnt just another sales person she took an interest in how my day was and just made me feel like a friend rather than just another unit to close on. Thank you so much. I highly recommend this location. The units are well taken care of clean easy access and tucked away from busy streets so no worries about slow pull in or out to not damage your property."
"This is my first time renting with Life Storage and at this location. Liz has provided great customer service and support from the moment my reservation was made. Rella also provided amazing customer service and was very helpful when I arrived to complete my rental."
"Ms. Liz was so professional and her environment was so clean and well kept. I have never been in an environment with someone with so much hospitality and such a caring spirit. Ms. Liz makes sure that you are comfortable, you understand and if you dont understand she makes sure you do before you sign anything. I would definitely refer everyone to this storage location."
"We have been renting at this location for approximately 17 years. We started renting here when it was Uncle Bobs self storage. We decided to stay because of the excellent customer service that is demonstrated by the management. Miss Liz Guzman shows excellent customer service every time that we come in. We see that Liz goes above and beyond to satisfy all of the customers. She has always communicated very effectively with us , explaining the benefits and pros of staying with Life Storage. Not to mention that the website makes it very convenient to service and make payments on our account. We are very very happy with this company. Because of this we would definitely refer this storage facility to anyone that we know who is in need of a storage area."
"I gave this location 5 stars only because of Liz the store manger. I wasnt too happy with the over the phone registration process because I was given incorrect information. And I wasnt happy with the fact that the online, in-store and over the phone all had different prices and promotions and because of where I reserved at I wasnt able to get the promotion. But Liz was so helpful and knowledgeable. Im glad I chose this location. Thank Liz for your 5 stars Life Storage. Shes someone you definitely need on the team because i was very close to canceling my registration. Thanks Liz..."
"Whenever there is something wrong with my mothers account, Liz is so pleasant and helpful, very professional, on the phone. My mother has a storage unit here and had the bill for the storage unit paid automatically through her bank. Mom was diagnosed with Dementia in 2014 and I took over handling her bills. Since this was paid automatically, I did not worry about it being paid. When the bill increased I did not know and when Liz called, she was very professional and I was able to pay the difference owed with no problems and then I fixed the auto payments at the bank. Yesterday, June 5, 2019, Liz left a message saying I was $10 short and if I called that day and paid there would be no late fee. I was not able to get in touch with Liz until the next morning, June 6th. Liz was apologetic that I would have to pay the $25 late fee when I was the one at fault. I am still trying to find out why the automatic payment changed the amount to Life Storage, but it will be fixed. Since taking over my mothers bills, I have found Liz at Life Storage to be very professional. It is rare to find an employee who knows her job and is pleasant and helpful when letting people know they havent fulfilled their financial obligations. Most people would be arrogant and talk down to you. I cannot emphasizes enough how professional Liz presents herself and how knowledge she is about her job. She was able to walk me through the website so I could enter my email address so I could get notification if things go wrong with the account. Thank you Liz. Vivian A., unit 85."
"Very clean and well lit facility. The storage unit prices are competitively priced. The management is very friendly and professional. Prices are competitive. I had two units here when it was Uncle Bob's, which was nice back then, but the current owner has made more improvements."
"Liz was a great help today. She made sure all my needs were met. Very helpful, kind, and has excellent customer service skills! Will definitely recommend this storage facility to family and friends. Thanks Liz for all your help today!"
"PLEASE TAKE CAUTION When using their free truck. I have driven many Uhaul like vehicles in many different whether conditions including a tractor trailer in the mountains at night in the rain. This vehicle felt unsafe. I started to skid while driving the truck just a very short distance in the rain. There was more than a foot of play in the steering wheel. I brought it back in less than a 1/2 mile and was charged for liability insurance, which I had a copy of with me of my own but they did not accept. An employee drove the truck after and said it was fine, however no third party unbiased opinion was given. NOT FREE. NOT SAFE."
"The Best Location to rent from! Very Friendly, Very Accommodating, and Reasonably Priced!! Not to mention you can use their moving truck which saves you a lot of money. Best Storage on the Planet!!! Thank you to the Beautiful and Helpful Ta-Conna. =="
"Mrs. Liz was the best ever!!! She took the time out to help me place my truck in storage and it didnt fit, so she took EXTRA TIME to find me another LifeStorage location close. I can do everything online and it was very simple!!! I am in the US NAVY and Im about to be deployed, now i feel very safe and at ease with my truck being locked away!! Once again THANKS MRS. LIZ!!! GO PATS!!!!!"
"I am a long time storage client and I am very pleased with the longtime staff. I feel comfortable asking questions if and when I have them and the staff member is well informed about company policy/policies. Her perfessionalism is a true asset."
"Yes I forgot her name but the panamian employee felt like family she knew the answer to everything I had questions for and if she didn’t she would. Find out and RIGHT AWAY get back to me. She extremely professional in this buisness."
"I feel that I was blessed to do business with Life Storage. Especially the very kind and nice lady at the J.Clyde and Morris location in Newport news Virginia. I felt like I knew her all my life. No wonder yor name is Life Storage. The lady at the J.Clyde and Morris location treated me like family. If I had to choose a storage service in the future, it would DEFINITELY be "LIFE STORAGE.". What a pleasurable experience!!!
"Liz and Toni are the GREATEST!!! They are very nice and very helpful. They deserve a raise!! I have been there for more than 5 years and NEVER been spoken to disrespectfully!! Those ladies are wonderful and Life Storage is extremely lucky to have employees like them!!"
"The staff at the J Clyde life storage was extremely friendly and caring. They really knew the answers to everything including non-storage related situations. They treated my family as if they had known them all their lives. "
"My expectations have always been met. I have not been to a storage facility that was as clean and kept up as this facilty. It is obvious that the manager takes pride in their facility. I would and have recommended your facility."
"Agent provided all info I needed for my rental including options and pricing. Rental contract was executed quickly. Billing took place without a problem. Closeout was fast and efficient. I'll rent again from Uncle Bob's [Life Storage]."
"I was so pleased with the way Liz and Toni both were so cordial to me and made me feel so welcome and appreciated as a customer. They were jovial and took the time to listen and I felt like I had made new friends. Thanks for a great experience and I will definitely use you again."
"I was very pleased with the presentation and information I was given when I arrived at the office. It was all explained to me clearly and without questions. The attendant was very polite, courteous and helpful."
"The folks at my local Uncle Bob's [Life Storage] (J.Clyde Morris Blvd in Newport News, VA) were just about the most helpful I have ever seen. They were helpful and always willing to speak with me and to help me and my family with a very difficult family storage need.
I would go back there in a minute if I needed further storage resources!"
"You guys are fantastic ! Love the ladies in the office; always so friendly and super helpful. They always greet me by name and with a wonderful smile on their faces ! The property always looks fantastic, well maintained, safe and secure. I am extremely satisfied with everything ! Thank you so much :) "
"Your associate Liz is truly outstanding! She was able to explain all of the contractual details in a simple manner, offered to sell us a lock and did it all expeditiously! And the office is kept extremely clean and organized. I was just impressed overall by the associate, space we rented and office. "
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #085, we offer great property security systems and clean, affordable storage units to rent for the residents of Deer Park, Kiln Creek, Denbigh, Tabb, and other neighborhoods in Newport News, VA. Call us with questions, reserve online, or click here to compare other storage units in Newport News.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 1:00 pm - 6:00 pm
Wed: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$31 admin fee
Payments due monthly, with a minimum of one month rental