Customer Reviews - Life Storage #85, Newport News
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We at Life Storage want to maintain the best storage facilities in Newport News, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Newport News (#085)
4.94 out of 5
based on 43 of our most recent Reviews
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- Alan from Newport News, VA
5.0 out of 5
"Everyone is nice polite and eager to help when needed I would definitely recommend you to my friends and family it's a great place"
April 25, 2019
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5.0 out of 5
"Management is easy to work with,pleasant and professional. This is the first time I have used a strorage facility and I am very pleased with this experience."
March 12, 2019
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- Helen from Newport News, VA
5.0 out of 5
"I am a long time storage client and I am very pleased with the longtime staff. I feel comfortable asking questions if and when I have them and the staff member is well informed about company policy/policies. Her perfessionalism is a true asset."
October 02, 2018
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- David from Newport News, VA
5.0 out of 5
"Yes I forgot her name but the panamian employee felt like family she knew the answer to everything I had questions for and if she didn’t she would. Find out and RIGHT AWAY get back to me. She extremely professional in this buisness."
July 23, 2018
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5.0 out of 5
"Liz and staff were so good to me! From the time I started renting until the time I left they treated me so well. Thank your staff again for me!"
April 23, 2018
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4.8 out of 5
"The lady Liz was very nice and answered all of our questions. It was a good experience over all.
Nathan"
April 06, 2018
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- Jack from Newport News, VA
5.0 out of 5
"Always have had good experience with this place. Never bothered while at my unit and in a decent area. Always will recommend this place for storage."
March 26, 2018
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- Regina from Newport News, VA
5.0 out of 5
"Loved all of the staff, they go above and beyond to help and make things convenient. "
March 24, 2018
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- Wilbert from Newport News, VA
5.0 out of 5
"I feel that I was blessed to do business with Life Storage. Especially the very kind and nice lady at the J.Clyde and Morris location in Newport news Virginia. I felt like I knew her all my life. No wonder yor name is Life Storage. The lady at the J.Clyde and Morris location treated me like family. If I had to choose a storage service in the future, it would DEFINITELY be "LIFE STORAGE.". What a pleasurable experience!!!
"
March 23, 2018
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- Rebecca from Newport News, VA
5.0 out of 5
"Liz and Toni are the GREATEST!!! They are very nice and very helpful. They deserve a raise!! I have been there for more than 5 years and NEVER been spoken to disrespectfully!! Those ladies are wonderful and Life Storage is extremely lucky to have employees like them!!"
February 26, 2018
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- Shannon from Franklin, VA
5.0 out of 5
"Everything was excellent! All information was explained very well and the customer service was great!"
January 14, 2018
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- Donnie from Newport News, VA
5.0 out of 5
"The 2 ladies in the office were endearing and professional. I really enjoyed working with them both."
November 29, 2017
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- Christopher from Newport News, VA
5.0 out of 5
"Your manager on this property runs a tight ship and is most helpful!"
October 18, 2017
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- Michael from Newport News`, VA
5.0 out of 5
"Excellent customer service every time I visit my unit. "
August 03, 2017
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- Johnny from Mt. Holly, NC
5.0 out of 5
"Liz showed outstanding assistance to making sure that I was 100% Satisfied "
July 29, 2017
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- Susan from Newport News, VA
5.0 out of 5
"very pleasant employees...premises always nice and clean."
April 23, 2017
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- Josephine from Newport News, VA
5.0 out of 5
"Tonia and Liz are very nice and helpful. I miss seeing them. I will definitely go back to them if I have any more storage needs."
March 23, 2017
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- John from Newport News, VA
4.9 out of 5
"Great place in Newport News, VA. Clean all the time, nice staff. No moisture issues even though units are outside. "
March 23, 2017
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- Trudy from Newport News, VA
5.0 out of 5
"The staff at the J Clyde life storage was extremely friendly and caring. They really knew the answers to everything including non-storage related situations. They treated my family as if they had known them all their lives. "
February 23, 2017
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- Laura from Newport News, VA
5.0 out of 5
"We looked at several locations and found the one on J Clyde in NN to be the best. It is kept clean and neat."
January 27, 2017
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- Rhonda from Newport News, VA
5.0 out of 5
"staff is always very friendly and professional. I was shown several units at different places on the property trying to make my decision so the patience shown was very appreciated."
July 26, 2016
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5.0 out of 5
"They always were very helpful. I recommend them highly. We stored our household belongings there for 5 years"
June 16, 2016
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- Carolyn from Newport News, VA
5.0 out of 5
"I was very impressed with the with Uncle bob's self Storage. I liked the ease of coming and going when needed and very pleased with the well kept property."
May 23, 2016
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5.0 out of 5
"Both of the women that work there are absolutely amazing and so sweet. They both deserve a raise. :D"
April 01, 2016
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- William from Newport News, VA
5.0 out of 5
"Very well managed. Exceptionally clean and orderly. First class operation"
November 23, 2015
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- Elizabeth from Newport News, VA
5.0 out of 5
"We really appreciate all that LIZ does for us. She is professional, kind, and dedicated. Others we have seen do not reach her level."
September 24, 2015
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- Brandy from Newport News, VA
5.0 out of 5
"Lorlean far exceeded my expectations in customer service. She made my experience an easy and pleasant one. All my concerns disappeared as soon as I meet with her. "
July 14, 2015
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5.0 out of 5
"Liz and the rest of the office staff were always extremely helpful and friendly. This was an outstanding storage experience!"
June 23, 2015
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- Rachel from Fjort Monroe, VA
4.8 out of 5
"Toni has done a great job and was very helpful with information and provided great customer service."
May 26, 2015
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- Kerry from Newport News, VA
5.0 out of 5
"The best storage I've ever had. The employees were very nice and helpfull."
April 27, 2015
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- Vicky from Newport News, VA
5.0 out of 5
"My expectations have always been met. I have not been to a storage facility that was as clean and kept up as this facilty. It is obvious that the manager takes pride in their facility. I would and have recommended your facility."
April 27, 2015
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4.6 out of 5
"The time I needed was given to me. The help in understanding what was expected from me as well as what I could expect from them was not rushed or hurried. They were just very personable."
February 17, 2015
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- Wayne from Newport News, VA
4.6 out of 5
"Agent provided all info I needed for my rental including options and pricing. Rental contract was executed quickly. Billing took place without a problem. Closeout was fast and efficient. I'll rent again from Uncle Bob's [Life Storage]."
January 26, 2015
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- Roger from Carrollton, VA
5.0 out of 5
"Very pleased with your manager. Very personable and professional."
November 17, 2014
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- Joseph from Newport News, VA
4.8 out of 5
"Thank you for recently repaving the entrance and resealing the lot. The has substantially improved the condition of the property."
August 25, 2014
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- Yvonne from North Lincolnshire, UK
4.8 out of 5
"Have always been very happy with my experience there!"
April 26, 2014
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- Janice from Newport News, VA
5.0 out of 5
"I was so pleased with the way Liz and Toni both were so cordial to me and made me feel so welcome and appreciated as a customer. They were jovial and took the time to listen and I felt like I had made new friends. Thanks for a great experience and I will definitely use you again."
April 02, 2014
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- Frances from Newport News, VA
4.8 out of 5
"Just that after coming into Uncle Bob's each month I always left with a smile on my face after chatting with Mrs. G and the other ladies. Great bunch!"
March 30, 2014
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- Chris from Newport News, VA
5.0 out of 5
"I was very pleased with the presentation and information I was given when I arrived at the office. It was all explained to me clearly and without questions. The attendant was very polite, courteous and helpful."
March 25, 2014
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- Nancy from Newport News, VA
5.0 out of 5
"The folks at my local Uncle Bob's [Life Storage] (J.Clyde Morris Blvd in Newport News, VA) were just about the most helpful I have ever seen. They were helpful and always willing to speak with me and to help me and my family with a very difficult family storage need.
I would go back there in a minute if I needed further storage resources!"
January 23, 2014
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- Cathy from Smithfield, VA
4.2 out of 5
"Very friendly and fast service. My second time with uncle bob's and I love the place and location."
November 04, 2013
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- Alohalani from Newport News, VA
5.0 out of 5
"You guys are fantastic ! Love the ladies in the office; always so friendly and super helpful. They always greet me by name and with a wonderful smile on their faces ! The property always looks fantastic, well maintained, safe and secure. I am extremely satisfied with everything ! Thank you so much :) "
September 27, 2013
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- Stephanie from Newport News, VA
5.0 out of 5
"They are a great group. Always helpful and willing to do what it took to assist you. I would go back in a heart beat. Toni was awesome. Love those girls. "
September 23, 2013
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