Customer Reviews - Life Storage #473, San Antonio
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We at Life Storage want to maintain the best storage facilities in San Antonio, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in San Antonio (#473)
4.50 out of 5
based on 29 of our most recent Reviews
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- SeanMichael from San Antonio, TX
5.0 out of 5
"The assistant manager, Victor, is always courteous and professional and takes his job very seriously...very refreshing to see these days. The storage area is exceptionally clean and neat. I am very impressed! Thank you!"
May 02, 2018
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5.0 out of 5
"Both Victor and Sara were very professional and helpful with getting us moved in "
March 19, 2018
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- Carolyn from San Antonio, TX
5.0 out of 5
"I was going thru an extremely difficult time. and Victor's ki dness and helpfulness truly made this difficult time easier."
February 23, 2018
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- Michael from San Antonio, TX
5.0 out of 5
"The office personnel were always so kind and helpful. I highly recommend Life astorage on Blanco Rd in San Antonio TX for anyone who needs to store their goods. "
January 23, 2018
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- Rosa from San Antonio, TX
4.8 out of 5
"Keep 9n training your staff with your expectation on customer service. They are amazing Victor helped me and he is amazing
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January 23, 2018
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- David from San Antonio, TX
4.6 out of 5
"Store Manager Amber is extremely helpful and is always in a happy spirit. Willing to help out with information on space to giving us trash bags when we run out and have packing materials all over the unit. She is the friendly face I look for whenever we go to the unit and sort out all our belongings. Thank you Diane A"
October 05, 2017
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- Chrissie from San Antonio, TX
5.0 out of 5
"You took care of all my needs and answered all my question."
June 27, 2017
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- Timothy from Fair Oaks, TX
4.0 out of 5
"I pay by card so I don't get there much.The people working there have been nice!"
March 27, 2017
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- Rodolfo from San Antonio, TX
5.0 out of 5
"This has been a clean, well-run facility since it opened. I'm happy to see that LifeStorage has kept it that way. Also, your Technical Support is the quickest, most efficient I've dealt with in a long time. My email to them went out mid-afternoon local time and was answered with a phone call shortly before 5 PM CST, 2/13/17. The service was knowledgeable, insightful, and to the point. It solved my problem very handily. Your company provides me with an outstanding effort and outstanding results. Thank you! "
February 13, 2017
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- Rebecca J from San Antonio, TX
5.0 out of 5
"At store 473 the worker was very professional and willing to help. I was very impressed by the way she handled things and helped me to find the unit I needed. Because of her I will recommend your establishment to my family and friends. I don't remember her name but she was a younger lady with short hair. "
January 25, 2017
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- Todd from San Antonio, TX
5.0 out of 5
"place is clean. building is up to par. Manager Amber was nice and professional, very helpful."
December 30, 2016
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- Adrian from San Antonio, TX
5.0 out of 5
"Linda and Amber in the office are always so nice and helpful. "
July 24, 2016
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- William D. from San Antonio, TX
4.0 out of 5
"You fail to give full disclosure of the cost of the rental unit
Insurance
When you quote the rental prices you need to also mention: 1. there is a required insurance fee or that 2. you may provide proof of insurance to avoid the monthly insurance fee. By requiring the insurance fee you are in reality increasing the cost of the rental.
You need to have full disclosure as a corporate policy. By not during so you place your managers in an difficult position of explaining the "undisclosed" costs."
July 02, 2016
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- Steve from San Antonio, TX
5.0 out of 5
"Amber, store manager, exceeded my expectations. She keeps a clean and tidy facility. Great Manager!
Her assistant, Linda has great customer service attitude. Job well done.
This is a great team. Keep it up Amber!
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February 16, 2016
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- Rachel from San Antonio, TX
4.6 out of 5
"I love that I do not have to sign a multi-month contract!"
January 23, 2016
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- Julie S from San Antonio, TX
5.0 out of 5
"Very happy with professionalism of Linda, cleanliness and security of the facility. I am very pleased with the decision to choose Uncle Bob's over the other options in my area. "
December 28, 2015
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- Lauren from San Antonio, TX
4.0 out of 5
"i've signed up for automatic payment but i'm not sure how to get a receipt from my monthly payments. It is not easy to find on the site. having it emailed to me or being able to get one from one of the tabs on the site would make it much easier. "
November 13, 2015
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- Dana from San Antonio, TX
2.2 out of 5
"I was promised a free moving truck. Once I was ready to move in, they stated the moving truck was moved to another location. I was also due a credit of $110 by the storage location, but they are failing to reimburse me for the extra charge. I was promised the credit by the area manager. I'm very upset by these 2 issues. I witnessed Amber treating customers very poorly each time I have gone to the property. She isn't a customer friendly individual and seems very unprofessional at times."
November 02, 2015
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5.0 out of 5
"Sharon was very helpful at the Jackson Keller location assisting with finding another Uncle Bob's storage unit when the one I initially rented did not suit my needs. I appreciated her hard work and dedication in making sure my needs were met!"
September 27, 2015
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- Fred from San Antonio, TX
2.2 out of 5
"Climate control wasn't. Halls were ok, but units were hot. Parking to load and unload VERY poor. Limited use of lift. "
September 27, 2015
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- Michael from San Antonio, TX
5.0 out of 5
"Your facility is well maintained and clean. I appreciate this level of effort. "
September 24, 2015
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- John from San Antonio, TX
4.3 out of 5
"A little high in price for a store and forget and limited access. I could see the price that I am paying if i had 24 hour access to my locker. Other than that not bad. I am shopping for a cheaper rate.
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June 27, 2015
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- Connie from San Antonio, TX
5.0 out of 5
"I will definitely use Uncle Bob's Storage in the future. This experience has been awesome!"
June 26, 2015
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- Limon from Brownsville, TX
4.8 out of 5
"Very nice even though we are in a different city Uncle Bob's is a phone call away they answer my calls and resolve whatever problem or question I might have.
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March 27, 2015
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- Danielle from San Antonio, TX
4.5 out of 5
"Love Linda and will recommend your services because of her."
March 27, 2015
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- Danton from San Antonio, TX
5.0 out of 5
"No negative comments at all. Everything is excellent as are the employees."
March 26, 2015
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- Dawn from San Antonio, TX
4.3 out of 5
"It was clean and the person helping us was very knowladgable and friendly."
November 30, 2014
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- Patrick from San Antonio, TX
5.0 out of 5
"The young lady who helped me was there temporarily from another store (Vance Jackson/Jackson Keller ?) and I was sad to hear she would not be permanent at our location. She had an outstanding attitude and was very customer-service oriented. A BIG change from the old regime. Very helpful, patient with all my questions. A+ service."
November 06, 2014
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- Eric from San Antonio, TX
2.3 out of 5
"There were little thiings that were present before, that no longer apply and for no reason, in my opinion. The Conference Room was available to all, if not reserved. Now, I was told that it's only available to management, who are NEVER there. What's the point?? There were also, trash cans by all entrances. Now, there are none and trash has been present every time I have come to my unit. The last 3 times I have arrived, there is no AC on my 3rd floor units. Very disappointed w new management and am thinking of moving my 2 units, if improvement is not done soon. "
September 24, 2014
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