Storage Units near Castle Hills in San Antonio, TX 78216

"Julie has been amazing since before day one of service with the company. She helped answer all of our questions and stay in touch with availability. During and after move in her communication was excellent and we are happy customers because of her. Side note: (and of course to no fault or blame of Julie) the hours of accessibility are a bit different, but maybe its the area of this location, I don’t know, and the availability of carts for use on the upper floors is sparse. Other than those two minimal things, I would definitely recommend this company and location."

"I needed a storage unit last minute and I was able to get one contact free from this place. I chose what I needed online and it was ready for me by the time I got to the place. I have only had the pleasure of talking to Julie, the general manager at this location and she is such a delight! Pleasantly helpful, polite, patient, understanding and she has such a warming voice! (She really needs a radio gig with that voice.) I really liked that this place was climate controlled but I didn’t like that the place wasn’t 24/7 entry. I guess it’s to control the traffic that goes in bc there are other businesses on the first floor. Although if you are a business you can have different access hours, so they will work with you. It was a little bit more on the pricier side but you pay for that with the cleanliness and customer service. You have your own access code so they can see who goes in n out and the times so if anything goes wrong, Julie will contact you. Overall I would definitely recommend this place to anyone just so they could have the pleasantries of meeting Julie."

"Late charges are 20bux, my small unit was 35$ month perfect for me, ,now it's 60.$way to much,1st time passing the 5day Grace period, other storage facilities wave 1st time late charges, as soon as life storage took over (formally U S storage) they immediately raised rent on everyone's account and Termating former employees, that's horrible, I will be out end of September, found another storage unit down the road for 37$same size on Perrin brutal, so who gets the late charges? Manager of course,no wonder she couldn't talk to me. out of town for covid funeral!!!! why I was late"

"Space was clean and well maintained. I was a little over charged and not happy with that, but otherwise I had a good experience."

"I am now paying $98 dollars for a 2x2 storage unit. Over the years it went up from $65. Just in 1 year alone it has increased by $20. I am moving out. This is ridiculous."

"The manager was very professional and kind. There were no hidden fees or charges. Everyrhing was straightforward!"

"Excellent customer service. Julie was incredibly welcoming, and helpful! We can't remember the last time that we received great service. Thank you Julie........we are grateful."

"Went to Miguelitos, nice dance shoes wearhouse!"

"The place is dirty, spider webs in the elevator, cockroach ran across in the first floor between units, there is only one cart for the entire facility."

"Friendly Staff and Excellent Service, Well Secured location constantly monitored."

"I appreciate the great customer service from all the staff members at Life Storage. They respond in a timely fashion to any and all requests for assistance. Thanks, Julie and Mari. You make each day a great experience at Life Storage."

"When I rented there they assured me that it wasn't a problem renting on the third floor because they had elevators. Well. The elevator that I use to get to my unit has been broken for MONTHS! MONTHS! Also they just raised the prices. How you gonna raise the prices when the elevator is always broken and now the gate doesn't work? 👎👎👎👎👎"

"Julie is an amazing teacher for training"

"Elevator has not worked for a least a month and now one of the gates is stuck open."

"GREAT staff and an even better facility here makes this literally THE BEST Storage Unit I've ever moved into! And I've moved into 4 different places!"

"Amazing! This location has wonderful employees, especially that Becky! She is so helpful when we need her assistance and just an amazing person!"

"Definitely recommend them! The red head worker is super sweet!"