Customer Reviews - Life Storage #191, Humble
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We at Life Storage want to maintain the best storage facilities in Humble, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Humble (#191)
4.86 out of 5
based on 45 of our most recent Reviews
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5.0 out of 5
"The site manager, Denia , did an excellent job meeting my storage needs. She was friendly and professional and helped me find the perfect unit to store my car. If I owned a customer service business I would definately hire her."
April 28, 2019
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5.0 out of 5
"I was not impressed with the storage facility itself. It was like numerous facilities. It was the employee on duty. Denia she was helpful personable, and just
Made the experience enjoyable."
July 19, 2018
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5.0 out of 5
"I had a wonderful experience and I'd like to thank the staff for doing their best at answering all of my questions and for their wonderful security!"
June 23, 2018
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4.4 out of 5
"Thank you all for your good service if I ever need yall storage again I will go back to Life Storage"
April 23, 2018
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5.0 out of 5
"Msg. TAYLOR IS AN EXCEPTIONAL EMPLOYEE, I LOVE HER PROFESSIONAL ATTITUDE. MY EXPERIENCE WITH HER WAS GREAT. THANK YOU.
YOU."
November 28, 2017
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5.0 out of 5
" after hurricane friendly and very helpful agent during a difficult time"
October 27, 2017
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- Skilled Nursing from Humble, TX
5.0 out of 5
"At store 191 Denae was extremely helpful in all aspects. She has gone above abnd beyond to help figure out signing in with 2 different storage spaces when I was unable to. She has been a great help and she was very kind and considerate. Denae is an awesome employee for your company and she represents it well.
"
October 24, 2017
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5.0 out of 5
"Deniah is awesome/ everyone is always very nice regardless of what they are assisting me with"
October 03, 2017
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5.0 out of 5
"Store 191 is always sweet and helpful. They treat you like family"
September 05, 2017
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5.0 out of 5
"The storage unit facility was secure and we were at peace that our items would be safe."
June 26, 2017
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5.0 out of 5
"Denia was friendly and helped me change to a unit that better fit my needs."
May 31, 2017
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5.0 out of 5
"Employees are your greatest asset's! Denia Taylor is a great example of that. She was helpful and willing to help! She was easy to talk to and made the experience very pleasurable!"
July 11, 2016
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5.0 out of 5
"The office lady was so nice to me she explained things so well showed me multiple units to help me get an idea of the actual sizes. It was raining hard and she held an umbrella for me. I felt like she was my friend rather than a stranger."
June 28, 2016
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5.0 out of 5
"I have used Uncle Bob's [Life Storage] before and always have a good experience.
Very clean facilities. Very friendly managers"
May 20, 2016
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5.0 out of 5
"As an added service offering, you may wish to consider renting or selling at a competitive price shelving for your customers. The storage space can be made much more useful with shelves."
April 26, 2016
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4.5 out of 5
"I haven't had many in person interactions but the few times I've been in the store have been great. The people are friendly, and helpful with lots of personality. I've called a couple times with questions- especially after the recent floods. They were able to answer my questions and address any concerns. I live a ways away so it's helpful knowing people are looking out and able to keep me in the loop if I should be concerned or not regarding my unit. Thank you"
April 25, 2016
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5.0 out of 5
"I needed a storage unit immediately. You provided that."
April 25, 2016
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5.0 out of 5
"The process was very easy and your staff was great."
March 03, 2016
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5.0 out of 5
"I was promptly notified when I forgot to latch my unit before putting my lock on it.
GREAT JOB!!! THANKS SO MUCH!!!"
February 23, 2016
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5.0 out of 5
"Most of these questions do not apply to us right now. We have not had contact with anyone since renting the space. We did go by our unit last week and found everything to be spotless. When we were dealing with A J (back in June 2015) he was freindly, professional, and very informative and helpful. We have recommended this facility to several friends. Thank you AJ and Uncle Bobs [Life Storage]."
December 25, 2015
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5.0 out of 5
"Denia, provided over-the-top professional, customer service. She explained every detail in a clear and straightforward manner. My expectations met and far-exceeded. "
December 04, 2015
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4.4 out of 5
"Service was courteous; Carl did not pick up incoming calls while we were doing business, which was good (but no longer common sense these days)"
October 26, 2015
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- Patricia from New Caney, TX
1.3 out of 5
"Unprofessional
I was there 5 months and the same trash was in the hallway the entire time I was there
I was lied to by the manager
When I made the reservation on the phone I was not told I had to have insurance I found out while I was ready to move in"
October 24, 2015
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- Jonathan from Kingwood, TX
5.0 out of 5
"All my expectations were exceeded. Denia was very helpful and accommodating, very pleasant."
September 06, 2015
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- Sharetha from Houston, TX
5.0 out of 5
"Best customer service I've seen in a while. Representative was very informative and was able to answer all my questions. "
September 03, 2015
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- Stephanie from Houston, TX
5.0 out of 5
"Denia is AMAZING!!! She was ready to help and very patient with me and my needs. I couldn't have asked for a better person to work with. She is a HUGE asset to Uncle Bob's and I have stored at two other locations and she is someone that I feel would do everything that she could to make our visit professional and a happy one! Thank you Denia!!!!I would recommend this location to everyone!!! Thanks for all that you do!"
August 11, 2015
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5.0 out of 5
"I had a problem with the online account and my credit card expiration date. I submitted an online complaint about the system and the late fee I received. I received a call the next day from Denia. After discussing the issue with her she agreed to credit my account for the late fee. I appreciated her quick response and solution. Thanks again, Denia."
August 11, 2015
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5.0 out of 5
"Ms Taylor was very friendly as soon as I walked in. She even called me the day I was moving to see if the storage was big enough to fit all my furniture. She went above and beyond my expectations. I will recommended Uncle Bobs to all my friends and family "
August 05, 2015
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5.0 out of 5
"I received a reasonable price for the space i rented."
July 28, 2015
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- Evangelina from Humble, TX
5.0 out of 5
"With regards too recommending you all, no problem. However I left and notified you immediately . as well as my family to remove my lock and nothing happened. The office had no fault in this, matter! "
July 23, 2015
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5.0 out of 5
"I was very pleased in my dealings with Uncle Bob's [Life Storage]."
April 23, 2015
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- Jalise from Splendora, TX
5.0 out of 5
"They help me stay on top of my payments and professional yet friendly manner."
April 19, 2015
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- Priscilla from Houston, TX
4.9 out of 5
"She helped me when i walked right through the door. Very nice lady! "
March 23, 2015
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5.0 out of 5
"Managers are always helpful and efficient.
Michelle particularly."
January 02, 2015
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5.0 out of 5
"Michelle at the store in Humble on 1960 is absolutely fantastic!"
October 28, 2014
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5.0 out of 5
"quick with answers to questions; use of moving truck was extremely helpful."
October 27, 2014
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5.0 out of 5
"Friendly staff, very jovial. Very efficient and helpful."
August 26, 2014
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4.4 out of 5
"I have been using Uncle Bob's for quite a while now and I have nothing but respect for the way the storage facility is maintained. Also like the updates that are given when things are happening. Updates on the office are very nice."
August 25, 2014
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5.0 out of 5
"Michele was very helpful and knowledgeable!! She went out of her way to help make sure I was completely satisfied! "
August 01, 2014
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5.0 out of 5
"All my questions were answered and problems were fulfilled "
July 25, 2014
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5.0 out of 5
"Staff is always helpful. Second time renting with them. They always find a way to help make your experience renting worth coming back."
March 14, 2014
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- Paul from Horizon City, TX
5.0 out of 5
"I wish the units had timed lighting - not just the hallways."
February 26, 2014
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4.9 out of 5
"I have used Uncle Bob's for a good while now and even when I left and came back, the service is still the same. Great!! "
January 23, 2014
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- Stephanie from The Woodlands, TX
5.0 out of 5
"Two of my children have storage Units with Uncle Bob's and are very satisfied. "
January 03, 2014
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- Melanie D from Humble, TX
5.0 out of 5
"Great service. Staff is professional, informative & helpful."
July 25, 2013
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