Customer Reviews - Life Storage #385, Houston
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We at Life Storage want to maintain the best storage facilities in Houston, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Houston (#385)
4.84 out of 5
based on 36 of our most recent Reviews
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5.0 out of 5
"I was greeted when I got there and the gentleman was so nice and told me everything I needed to know. He made it so simple and less stressful. He was very helpful. I would definitely recommend this storage place. I already have. I feel so confident that my things are safe there. Thank you Sir. God Bless you."
November 08, 2018
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- Jaqueline from Cypress, TX
5.0 out of 5
"You have a very kind and special person that definitely makes the place cozy Mr. Charlie at the WestLittle York/Eldridge location. Thank you for all your help with my rental unit."
April 29, 2018
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5.0 out of 5
"I was very with the person the help me she went out of her way"
January 19, 2018
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5.0 out of 5
"Very courteous and nice employees. Charles and Crystal were outstanding and extremely helpful. We are keeping our storage unit here at this location instead of moving because of these two. A pleasure working with them. "
January 05, 2018
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5.0 out of 5
"Charles is an outstanding company representative and has great customer service skills. "
December 14, 2017
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- Victoria from Houston, TX
5.0 out of 5
"Charlie and Crystal were always a pleasure to speak with. And the premises were always kept very clean."
November 24, 2017
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- Elizabeth from Houston, TX
5.0 out of 5
"You had a unit so I could move my things until my house can be fixed
"
October 27, 2017
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5.0 out of 5
"Charlie & Crystal have been extremely helpful & friendly. I have no complaints."
August 26, 2017
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5.0 out of 5
"My stay at lifestorage was very pleasant and enjoyable and if I ever need it again I was certainly picked Lifestorage"
June 24, 2017
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- Jaros from Missouri City, TX
5.0 out of 5
"Charlie is wonderful. He is always polite and very willing to assist us. "
May 30, 2017
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5.0 out of 5
"Life storage has been great in every aspect
Every time I walk into the front office I'm treated as the very first time. Great people great service and happy to help. Thank you life storage "
March 19, 2017
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- from San Juan Capistrano, CA
5.0 out of 5
"The managers at this property are always very helpful."
October 25, 2016
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5.0 out of 5
"The Mangers at the property I am at are very nice kind and very helpful with anythhing that you have to ask them. I am very happy with them. "
September 30, 2016
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5.0 out of 5
"Ken was a true pleasure to work with and very informative. I would consider him a valued employee and one you should definitely hold on to. "
July 31, 2016
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5.0 out of 5
"Mr. Charlie and Mr. Ken were must helpful and very professional when rented spaces with Uncle Bob's Storage. Appreciated their friendly manner."
July 26, 2016
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5.0 out of 5
"Your Office Staff has always been very courteous and helpful. I appreciate that!
They are never negative and always have a smile."
July 05, 2016
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4.2 out of 5
"rented 2 units at different times, the second at a lower rate. Unable to renegotiate the earlier higher rate, and rates are not transparent."
March 25, 2016
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5.0 out of 5
"I was very impressed overall, I currently have another storage unit in Austin, and your company far exceeds the service there. I was thrilled that I am able to pay rent online, I feel put out when I have to mail a payment old school style.
Thank you"
March 25, 2016
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5.0 out of 5
"Excellent service. Easy to get a space and setup an account. This location is super clean, the guys are very attentive and willing to help. "
January 25, 2016
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5.0 out of 5
"I have used this company for 3 years now and I am very grateful for the wonderful customer service that you provide, it's difficult to find this kind of personal service now. Thank you! "
September 25, 2015
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5.0 out of 5
"The gentlemen at our location were always professional and always going above and beyond. Excellent customer service. "
September 24, 2015
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5.0 out of 5
"I FELT EVERY THING THEY GUYS DID WAS VERY AWSOME WORK!!"
August 28, 2015
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4.4 out of 5
"I have never rented a storage space before so having your employee take the time to explain everything and answer my questions was a contributing factor in my experience being satisfactory. Thank you "
July 28, 2015
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- Patricia from Richmond Hill, GA
4.7 out of 5
"I was unable to really answer your questions regarding interaction because I moved to GA almost 2 yrs ago thinking my life would be in your hands for only 6 months. I was paying for you out of unemployment while job hunting. Found a job but not enough to move furniture from TX to GA. MY LIFE is in storage but your associates know that and work with me every month, calm my fears about flooding and leaking and suggest how to pay to keep me out of losing my items. I will forever sing your praise from the top of the storage units!! :-) "
June 19, 2015
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3.6 out of 5
"I was upset at the fact that I was charge full month when I vacated on march 7th "
March 24, 2015
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4.4 out of 5
"The attendant was very knowledgeable and the facility is always clean"
November 03, 2014
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5.0 out of 5
"My new fav storage place is Uncle Bob's on West Little York at Eldridge."
August 26, 2014
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4.8 out of 5
"I have truly been satisfied with my experience with this storage facility. I have already recommended and will recommend in the future Uncle Bob's to others who need storage space and want a company that provides very reasonable pricing, good customer service, and a facility that is trustworthy and clean and well kept in all aspects."
June 30, 2014
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4.2 out of 5
"There was an incident recently where a close by unit was broken into. The lady that runs the facility called us to come check to make sure our unit was not disturbed. I found that very comforting to know that they were concerned enough to call. We usually go to our unit on weekends or later in the evening so we very seldom see an attendant, but when we have called they are prompt to answer our questions. Overall very please with how the facility is operated. Like the security."
May 20, 2014
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5.0 out of 5
"I genuinely have been impressed and pleased with Uncle Bobs [Life Storage]! "
May 19, 2014
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4.8 out of 5
"Uncle Bob's is safe, clean, convenient. I've rented the space since 1999."
February 28, 2014
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4.6 out of 5
"Since renting the storage space, I do not need to go into the office very often. I usually go to the facility in
the evenings after the office is close or on the weekend evening. However, I am totally satisfied with the cleanliness of the facility and the security.
"
February 28, 2014
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- Fredrick from Houston, TX
5.0 out of 5
"I have another storage unit at another Uncle Bob's [Life Storage], so I was fairly accustomed to the processes. Ken did a very good job of finding the unit I needed and walking me through the site visit and all the paperwork. He also offered some advice that has saved me time and costs. He is a real positive asset to your organization."
February 27, 2014
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5.0 out of 5
"I feel that Julie does an excellent job and is dedicated to her customers. She is a pleasure to work with!"
September 18, 2013
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5.0 out of 5
"Way to go guys
And thank for every thing
You are the bast of the bast "
September 18, 2013
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- Carmelita from Houston, TX
4.5 out of 5
"Overall service was good and I appreciate your help"
July 25, 2013
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