Customer Reviews - Life Storage #265, Duncanville
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We at Life Storage want to maintain the best storage facilities in Duncanville, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Duncanville (#265)
4.82 out of 5
based on 44 of our most recent Reviews
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5.0 out of 5
"We had the best service. Everyone was always efficient and helpful."
April 27, 2019
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- Annalisa from Duncanville, TX
5.0 out of 5
"Were able to provide us exactly what we needed at a great price."
March 20, 2019
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- Tomeka from Cedar Hill, TX
5.0 out of 5
"The staff was ALWAYS available and accessible and extremely friendly. They made sure my needs were met and took great care of my me!!!"
January 23, 2019
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- Julia from Cedar Hill, TX
5.0 out of 5
"My stay was Great and will use again if I need to store."
January 23, 2019
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- Paullette from Dallas, TX
5.0 out of 5
"i love it when i go in to pay my bill everyone is so friendly what a joy"
October 18, 2018
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- Dietrich from Cedar Hill, TX
4.8 out of 5
"Provided the service I expected and had seen with other customers. Made sure i didn't get a space too big. Suggested other products to protect my items. Was professional and courteous."
October 06, 2018
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- Calvin from Cedar Hill, TX
5.0 out of 5
"This company have some of the best employees that provides exceptional customer service and beyond."
May 23, 2018
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5.0 out of 5
"I was treated with respect every time I came in. Stacy always greeted me by my name. I’m going to miss her. Very helpful!!"
April 23, 2018
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5.0 out of 5
"I just want to take the time out to thank the ladies in the office they really work with you and treat you like family thank you for all that you do...the number one storage location in my book! Ms Staci and Joy I believe but thank you"
March 23, 2018
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5.0 out of 5
"Been renting with you all since it was Uncle Bobs. The exceptional customer service I experienced there since 2015 has been wonderful. Stacey is the absolute best. Always there to help playing it by the rules. I appreciate being able to store with such wonderful company! "
December 26, 2017
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- LaVeda from Cedar Hill, TX
5.0 out of 5
"the office manger Stacy was very friendly and professional. She helped me decide to use larger unit and kind to let me move close to my old unit the transfer was easy.
She was courteous to myself and family as we ask several questions.
Customer Service GREAT"
December 25, 2017
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5.0 out of 5
"This is a wonderful place to rent from. It's always clean and secure. This is my second time renting from this location because of the 2 ladies in the office, Stacey and I think Jo."
November 29, 2017
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- Gwendolyn from De Soto, TX
5.0 out of 5
"very cordial and gave me all the information and emailed my agreement to me"
November 02, 2017
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5.0 out of 5
"Staci was courteous and very attentive to our needs. She helped us to select the best storage unit. "
July 19, 2017
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- Catrina from DUNCANVILLE, TX
5.0 out of 5
"Outstanding job loved the free moving Van. Representative was very professional."
June 19, 2017
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5.0 out of 5
"Exceptional customer service. Friendly and knowledgeable throughout the visit and signing of the contract. "
May 24, 2017
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- Steven from Duncanville, TX
4.9 out of 5
"Broke up with long time girlfriend had to meet a schedule with truck and storage, they went out of their way to not only rent two spaces but to assist with after hour gate codes and the storage truck. What more could you ask for!"
April 26, 2017
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5.0 out of 5
"The manager and assistant manager is always willing to help out on the phone and in person. They make sure they find the right unit based on your needs and the time your items are store at the facility."
April 18, 2017
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5.0 out of 5
"Stacy and Jill were always so friendly and helpful. Also very professional and efficient. "
January 23, 2017
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- Andra from Duncanville, TX
5.0 out of 5
"The establishment is great! I like how nice the ladies are when I pay my balance."
May 24, 2016
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4.7 out of 5
"I love the manager of my property. Stacy is the best. I have used other properties & they weren't as friendly & knowledgeable as Stacy. I have recommended this location to a few people."
March 24, 2016
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- Kelly from Cedar Hill, TX
5.0 out of 5
"I wish I could get a discount. I am a long term renter."
February 25, 2016
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- Mark from Grand Prairie, TX
3.1 out of 5
"I was quoted a different price. I feel like I'm paying to much."
October 26, 2015
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4.8 out of 5
"Miranda was very helpful. Super friendly. I would definately refer a friend and family member. The place is clean, and affordable, plus I got to rent a free truck wtih a refundable deposit. Better than UHAUL!"
July 27, 2015
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- Janice from Duncanville, TX
5.0 out of 5
"Friendly courteous service. Manager helped us get into a larger storage area which met our needs better. She is always willing to help either by phone or in person."
April 28, 2015
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4.7 out of 5
"The store manager, Miranda was awesome. She desires a promotion. Very helpful and willing to work with you. Very thankful for her and all her efforts."
April 07, 2015
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4.6 out of 5
"Need a way to wave a late fee - one time exception - (completely forgot to pay storage with all the stress of moving)"
April 07, 2015
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4.3 out of 5
"The size of space i was looking for was available, the rental truck was available, service was friendly and worked with me to help get me moved into the space. The location also worked well with my needs."
March 04, 2015
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5.0 out of 5
"The location is convenient, the manager was knowledgeable and respectful, the price is very affordable and the property is super clean. "
February 26, 2015
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5.0 out of 5
"My experience was great always has been that's why I chose your storage"
December 30, 2014
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4.8 out of 5
"The only thing I had a problem with was Someone smoked in the office and I had to go outside to breath many times. No one should be allowed to smoke in this small office. If only for health reason of everyone involved. "
November 29, 2014
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4.8 out of 5
"I thought the price just going up as she explained everything....much more than I expected..."
November 26, 2014
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- Josephine from Dallas, TX
4.8 out of 5
"The grounds were immaculate, and the employees were very helpful everytime I had a question!"
October 23, 2014
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5.0 out of 5
"i would like to thank the associates for helping me when I needed them. I give this store a 110%."
September 18, 2014
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- Michelle from Cedar Hill, TX
4.0 out of 5
"I requested the rental truck for the Saturday of my move & was told that it was rented out for the day. However, I made several trips throughout the day & saw the truck still sitting in the same spot. Because of that I spent about $80 to rent a truck."
June 30, 2014
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4.9 out of 5
"They have been very helpful every time I have come."
June 27, 2014
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4.8 out of 5
"I have, always been happy with Uncle Bob [Life Storage] storage."
April 28, 2014
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5.0 out of 5
"Only that management is awesome! Each time I call all staff answer and talk with smiling voices. That is great."
February 06, 2014
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4.8 out of 5
"Kim and Tiffany at the Duncanville location are Awesome, very kind, very professional."
January 23, 2014
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3.8 out of 5
"The location was great and the facility itself was good. The only issue I have to say we had was with the on-site person who lived at the facility. It involved her guests and their vehicles always blocking the way for us to get to our storage unit. At times this really created a problem. I do understand that is a isolated situation to the facility we used but it is an issue that needs to be addressed for future clients. "
December 24, 2013
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5.0 out of 5
"Tiffany has been very helpful in every encounter we've had. A delight to deal with."
December 18, 2013
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- Donald from Duncanville, TX
4.5 out of 5
"placed my lock in the worng place one time and they call me to come and put it on the right way.
Got some cabnets that were 3ft each
Got 3 of them and they 9ft total and they would not fit side by side in a 10 x 10 unit....very strange. But I am happy."
November 01, 2013
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5.0 out of 5
"Tiffany, Kim and the entire staff were excellent. Awesome experience!"
October 23, 2013
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5.0 out of 5
"I love how clean and secure my property is at this location."
October 18, 2013
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