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2905 Crystal SpringsBedford, TX 7602112.1 Miles Away
Customer Reviews - Life Storage #540, Lewisville
We at Life Storage want to maintain the best storage facilities in Lewisville, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Danielle at the Coppell location and Olivia at the Lewisville location were very helpful when I booked the wrong unit and needed help finding available climate controled storage. I was able to make sure my needs were met before I paid and I am very happy with the cleanliness, security, and temperature. Well done!"
"Great customer service and availability at this location. As a loyal Life Storage customer this is my fourth unit with them (1st at this facility) and my company will continue to use Life for both our short and long term storage and warehousing needs💪🏼💪🏼💪🏼👍🏼"
"I love this place! Super clean facility, and some of the best customer service that I have ever encountered. If there is an issue they are on top of it asap. Very affordable and heavily monitored. I would give more stars but I ran out."
"Brianna was extremely helpful giving us options and helping us find the best unit for our needs. Paperwork was quick and efficient. So far the climate controlled building is clean, well-lit, and feels safe."
"I was looking for a decent storage facility and this site is perfect for the area, price, and best customer service. Everyone was friendly, attentive and well knowledgeable about their products. Thank you so much for your help.
"First of all, Brianna was at the front desk the day we moved in. She was incredibly helpful with answering all our questions and addressing our concerns. She was friendly and emphatic to the stress of moving-in day. Our 10x10 unit was on the second floor of bldg C.
PROS: The pricing was very decent when we were shopping around. The whole area looks very safe, with the pin pad gate access and we could see plenty of security cameras all over the place. The units are clean, the hallways are well lit, and security for each one is very adequate with the lock provided.
CONS: The second floor units are not labeled at all outside the bldg. Only the 1st floor units are labeled. We literally circled the entire bldg looking for our unit, only having to go in and ask Brianna where it is, only then were told you actually have to go inside Bldg C to see the layout. It would be better to have labels of 2nd floor units clearly marked on the outside. Also, the elevator for this location is only a passenger one, not freight elevator. It was extremely hard to maneuver a regular length sofa into it as the doors are not wide enough, not tall and spacious enough once inside. Why not install freight/cargo elevator in the beginning is baffling. There is the option of stairs, but again, to move heavy bulky furniture is difficult with winding stairs. We realize then the 1st floor units are much better in this sense in moving in."
"I don't usually do surveys, much less reviews, but Olivia at LifeStorage has been so pleasant and helpful in each of mu interactions, that I must say that you could not receive more professional assistance than with Olivia at Lifstorage #540."
"I had a small issue with my storage unit but Brianna was available first thing in the morning and helped resolve my problems quickly and all while upholding the highest standards of customer service! Thank you!"
"Best experience with storage facilities I ever had!
Easy access, clean environment and very friendly and helpful staff.
Brianna is absolutely awesome! Come and see her if you get a chance to inquire about storage or any questions you may have!
I’ll definitely return!"
"Staff was very helpful and well informed about their information. The staff member Brianna helped me the most, she made me feel comfortable and answered all my questions. I definitely recommend this location for any of your storing needs!"
"This location has been understaffed for a bit, so I wasn’t sure what I’d be walking in to today. But, I’m happy to say that Brianna was extremely helpful and went above and beyond. It was possibly one of the best human interactions I’ve had all day. (Thanks, Brianna!)"
"The acting interim manager was absolutely one of the rudest people I've ever dealt with in my life. HUGE "Karen" type. I had a miscommunication with one of the staff. Regardless, the place is infested with cockroaches and rats. Saw 4 roaches in my unit. Rat droppings in the hallways. Would not recommend."
"Don't fall for it. Seems like a great deal when you get set up. Price of the storage unit has gone up nearly $40 since I've had mine. Service leaves something to be desired as well, just shop around."
"It has been almost a year since I rent a storage unit and they have increased my monthly rent 3 times, already pass two weeks since I requested an explanation and I’m still waiting for them to respond, they keep making mistakes, my friend got his stuff auctioned by mistake they review his contract and sure enough. And the only thing they did was apologize and my friend never got his money back. SO PLEASE STAY AWAY FROM RENTING IN THIS PLACE!!!"
"I highly recommend life storage in Lewisville
Bryan is very helpful and nice, he always answered all the questions that I have for him with out any problem, I requested for a second unit and he helped me with out any problem. I really love he’s service. 💯 recommend."
"AWESOME, The property remains secure and clean! Bryan and the rest of the staff are prompt, professional and is willing to assist with any inquiries. On a few occasions,I did not properly secure my storage space and I was contacted immediately after their routine checks of the storage spaces. They even placed a temp lock to secure my belongings that allowed time for me to properly lock my space. All around awesome safe and secure!!! Great job to all of you."
"I have rented from this location for the last year. When I needed a outdoor unit to store more stuff. I had stop bye, and spoken with Brian the Assistant Manager. He was looking and had a few units coming up and would call me back in a day or two. Brian actually called me back the next business day. He made the process easy and quick. Thank you."
"This location is always clean & secure & clean compared to other storage places I have used in the past. The staff are very professional, even when I have been late on my payments. I have been a customer for a couple of years & will continue to be. Until we are able to purchase another house.
Keep up the good work!"
"What stands out the most to me about Life Storage is the well kept building facility, and how they value and conveniently store our belongings. The great customer service and support from their staff (Brian and Samantha) makes a happy and satisfied customer. Thank you!"
"Just wanted to take the time and thank Brian M. for going above and beyond last minute. I decided to downgrade to a smaller unit and Brian didn’t hesitate to help me find the perfect one and on the same floor. Great clean facility!"
"Staff was friendly and very helpful. Was able to rent the space while we were on the way with our first load thanks to the store manager sending me a link to my phone since I couldn't find the email. Thank you!"
"Life storage is the best value for your money in storage. My rental unit was climate controlled, password secured, easily accessible and $$ less than any other storage company in the area. The online rental process was the most efficient that I have experienced. The staff was most helpful when I called for more information. Definitely the best stage company!"
"Cool staff and so far great storage! Keep in mind if you are storing large items, a full size/3 seat couch will NOT fit in the elevator nor the door on the 2nd floor, so do not get a 2nd floor storage room.
I will update this review when I have completed my time storing my household goods.
Easy in, easy out!"
"Ive stored a car here, outside, for probably two years. Ive never had any issues with vandalism or even rodents. The property is very well maintained and managed. Its a bit of a drive for me to get to this place from my house but well worth it due to the level of comfort and security I have storing my car here."
"Ive had my storage unit for over 3 years with increases each years (substantial increases) and there has never been carts available for me in my building with the exception of my first day when putting my items into storage.
I have the largest unit and I do go into it often to move things around, remove items, put new things in... its part of having a unit. I can never get anyone to answer the phones. I called today 7 times with no avail. There was a big moving truck blocking the entrance to my building so I had to squeeze through just to get inside. I parked 50 yards away... so once inside I got what I needed but with no dolly I struggled to get my first load out. I called all 7 times for assistance from the office so they could provide what their signs say dolly provided. Please return when finished. But there wasnt one and no answer as usual. 45 minutes later and after arguing with the 4 men who were running a car business out of their unit and told me to move my car after I was finally able to get up to the door to load my boxes, I was over it.
I left and just minutes later I get a call from the office saying they were out on property. They are always out on property. I explained what happened. The lady tells me that the guys have a tint job company they run from one of the business units!?! What??
Then she says they only have 3-4 dollys for the whole storage facility. Ridiculous! I told her I pay way too much to never be able to locate one or Have to hunt one down. She said gave excuses but then as I pulled up to get a prescription and gave my name, she hung up on me.
Great customer service as always (Sarsasm). =D"
"If I could give 0 stars I would
I was a customer here since it opened as Denton Tap storage--and through Uncle bobs to these completely unprofessional group. First- I had a similar problem with the online payment processing and went all the way up to the corporate office. I was NEVER late with a payment --- I didnt even get the courtesy of a call back...They couldn't care less --and they will tell you they dont care-- this is all about making money dishonestly. Second -- the units are not heated or cooled as originally contracted-- IE hotter in summer and cold in the winter-- Might as well stick your items in your BACK YARD..
and of course as important-- 12 months before vacate-- my units were 60% LESS-- Ridiculous--..
You Real Estate TRUST people( the owners)will be crying if the economy tanks -- and frankly I cant wait.."
"Do not do business here. After at least 5 years of being faithful customer w 1 late payment bcz I was out of the country & their new email bill pay setup could not be accessed from the country I was in, & no over the phone payment was an option, this month I put my check in the box less than 1 hour after it was due. I had until midnight to pay under the former management. I was informed the next morning that the payment was late bcz the office had closed. So I took the late payment that Same evening but the next morning I was locked out. The late fee went up from 15 to 22.40(what the crap is the .40 for ha ha ha) Samantha is not interested one bit in retaining loyal customers. It's all good though bcz we all have too much crap anyway. De clutter your life. Don't reward their bad service. I try not to get petty. But I'm making an exception here. The niggling thing is I had stopped by w my check b4 the office had closed. They weren't there bcz they are woefully understaffed & their "be right back" sign was incorrect. I needed a pen (totally my fault I admit) so I went home & got a pen, wrote the check & went back. The had closed in the intervening 20 minutes. RATS!!!!!"
"DO NOT UNDER ANY CIRCUMSTANCES RENT FROM THIS COMPANY!!! I warn you do not pursue rental space from this organization. I am currently moving forward with legal action against them. Ill be glad to post/share all the details as they unfold. My balance was paid in full ( I have a receipt) a week prior to a potential auction. Nonetheless, they sold ALL the contents in my unit. They have admitted their mistake and are apologetic, but honestly that doesnt mean anything. I had approx $90-100k worth of items in here consisting of brand new used furniture, ten of thousands $$$ worth of clothing, electronics, and one of a kind personal items that are invaluable. If you care about your items PLEASE do yourself a favor and find another location and company. Im telling you, my balance was PAID IN FULL approx 1 week before any auction and this insurmountable and catastrophic mistake was made."
"The manager was so amazing, she was very nice and made sure my rental process went smooth as well as the move out. There was a piece of board outside my unit that fell off a bed and she called to see if it belonged to me. I thought that was very thoughtful. The place is very well maintained. I will use them again and recommend them to my friends."
"Wouldn't go anywhere else for my storage needs. Every year we keep coming back. It changed a few years ago and the manager has changed a few times but the current one seems very smart with her job and she said she's here to stay for a while. She's very kind and gave us everything we needed to store our daughters stuff during the summer while she was home from college. Will be coming back next year!!!"
"Great place and super convenient. They have indoor and outdoor storage, only downside is the they dont have enough carts to load and unload but the place is usually not busy so it's not a hard time using one. They were running special when I got my storage unit for only $37 and they actually show you around the storage area so you can get an idea of how big their spaces are.
Overall I'm satisfied with my purchase and the fact that are right off highway 121 is perfect!"
"Fantastic storage facility it's never too hot or cold in the hallways. The teams may have changed a little over the times we've been here but it's always ran by an awesome team who care about taking care of your things while you're busy."
"The team they have here is absolutely amazing and sweet. They take care of any needs you have. I watched another customer come in with a complaint and the manager did everything she could to fix the problem. I would give 100 stars if I could!!!!"
"The associates here are so sweet. The manager works really hard and is so sweet and easy to work with. She is making my difficult time with moving so much smoother. I cannot thank this place enough!!!"
"Life Storage is ideal for small business owners through their policies, facility and customer service that business owners need. I look forward to them continuing to help with my business needs growing my business with them. Thank you for your help in many ways."
"Great storage facility...clean, very well maintained, awesome customer service and a great price! We've had our storage rental for 7+ years and wouldn't think of moving anywhere else. Would highly recommend Life Storage to family and friends."
"This staff goes the extra mile to make sure your needs are met. Whether it's needing a cart to help with your boxes or letting you know the opportunities they have on saving you money! Very thankful for their help in making my transition go smoothly!"
"Life storage is one of the cleanest facilities that I've ever used. The front desk personnel are very friendly and very helpful. In addition the storage units are very secure and are often inspected from the outside to ensure that they are locked. On one occasion we accidentally didn't lock the storage unit securely and they called us the next day to let us know that they put a seal on it to ensure that no one had gotten into it. Again they go the extra way to ensure that we are completely satisfied. They also have handy carts for loading and unloading. This is the best storage facility that we've ever used."
"I've used other storage services in the past and this was an overall better experience. Customer service has been exceptional - Troy is friendly, professional, and even recalled my name days later when passing by the unit during one of my visits. I appreciate that great level of customer engagement. The unit is exactly what I needed, was clean, easy to access, and the timer light is a nice extra in the unit. I'm glad I chose Life Storage Lewisville."
"The availability of carts is routinely a challenge. It is a real hassle to go area bu area to find one. Even if it means having an attendant search and move them a couple of times a day it would be helpful. With video cameras, I suspect they are able to locate a whole lot easier than the customer can."
"I did not need to hear about the security and benefits as I already have several units at this location. The staff has been very accommodating and helpful in all aspects before during and after my rental of the units and I look forward to more excellent encounters."
"Amy was fantastic at answering all my questions. She was very knowledgeable and helpful during the entire process! Amy made the experience smooth and seamless. She patiently answered all my questions and did not make me feel rushed in any way! "
"I had stored with a different company before, and the experience was not the best. With LifeStorage I expected a similar experience (for no specific reason, just based on my previous experience with a different company), and was very pleased to see that it was an excellent one!"
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #540, we offer great property security systems and clean, affordable storage units to rent for the residents of Hebron, Flower Mound, Double Oak, and other neighborhoods in Lewisville, TX. Call us with questions, reserve online, or click here to compare other storage units in Dallas.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental