Customer Reviews - Life Storage #7105, Austin
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We at Life Storage want to maintain the best storage facilities in Austin, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Austin (#7105)
4.76 out of 5
based on 53 of our most recent Reviews
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5.0 out of 5
"Clean facilities, pleasant personnel and a great price!"
March 18, 2019
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4.8 out of 5
"Had unit for since 2014, back when it was uncle bobs. Got exactly the experience one should expect and get from renting a storage unit. If I ever need one again it’s likely I’ll come back!"
February 23, 2019
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5.0 out of 5
"I had my unit for 3 1/2 years. Never a problem visiting the unit to get items out."
May 23, 2018
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4.8 out of 5
"i HIGH expectations when it comes to customer service and both people I've interacted with at Life Storage off of Parmer have totally met my expectations."
March 27, 2018
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5.0 out of 5
"Very helpful. Took us back to show us our unit and the best way to get to it. Explained the entry system and had us try it to make sure we understood."
February 26, 2018
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5.0 out of 5
"your location had the unit size I needed and price range I was looking o say in. I really appreciate the very informative staff. Thank you highly recommended
"
February 17, 2018
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- Catherine from Austin, TX
5.0 out of 5
"Michael and Katherine went above and beyond. Thank you for the great service. You are top notch!"
November 27, 2017
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5.0 out of 5
"Nearly three years a client and never an issue of any kind what-so-ever. I'd say that's as close to the top of the mark as anyone can get."
October 26, 2017
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5.0 out of 5
"Everything about our experience with LifeStorage has been wonderful, and it's great to know I don't have to worry about where to keep our work vehicles if we need to store them in the future!"
October 23, 2017
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5.0 out of 5
"Friendly staff and clean property. The office attendant was laid back and helpful. He even held my space RSVP for longer-than-usual so my wife and I could make a decision. "
March 01, 2017
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5.0 out of 5
"Leland takes excellent care of the facility on McNeil Rd. in North Austin. He's courteous and efficient when help is required."
November 27, 2016
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5.0 out of 5
"Nothing in particular. Very accommodating and I appreciated the use of your van."
July 23, 2016
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4.8 out of 5
"You were able to provide a rental unit...I just wish it was a little more affordable and was a little closer to Cedar Park/Leander."
July 18, 2016
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4.2 out of 5
"The phone customer service from
New York was my first contact and they were so friendly, helpful, and professional!!! I wanted to meet them in person!
The rental process and special offers were a great way to get my business. It was a smooth and enjoyable experience.
I will call Uncle Bob's [Life Storage] next time.
Thanks
"
June 23, 2016
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5.0 out of 5
"Being able to correspond with the store via email would have been nice. "
May 25, 2016
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4.1 out of 5
"It would be nice if the access hours were extended by a couple of hours each way. "
May 23, 2016
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5.0 out of 5
"I was taken care of in a timely manner. The associate went and opened the unit for me."
April 25, 2016
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- Brandon from Cedar Park, TX
5.0 out of 5
"I had read several positive reviews about Uncle Bob's [Life Storage], and after our interaction with the associate at the counter, it seemed very obvious that the company makes customer service a priority."
April 20, 2016
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5.0 out of 5
"It was a perfect place for me to store my life for 4.5 years. Glad to have all my goodies around me again."
March 23, 2016
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- Martha from Cedar Park, TX
5.0 out of 5
"I have been extremely pleased with Uncle Bob's [Life Storage]. "
February 25, 2016
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4.8 out of 5
"Uncle Bob's [Life Storage] was an excellent experience.
- It had the best space/price value compared to others
- The online portal was simple so payment was easy.
- The email reminders when rent was due was helpful.
- The staff was helpful addressing my concerns with a desire to help.
- The temperature controlled unit buildings were very clean"
February 25, 2016
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4.9 out of 5
"I have had issues in the past with billing automation, particularly with coordinating payments for multiple units. These had to be resolved with in-person visits to the office.
Feature request: permit access to dumpsters on-site. Limit access on daily basis, as I don't need it all the time, but it would be useful especially at move-out."
January 25, 2016
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- Karen from Round Rock, TX
5.0 out of 5
"The employees have always been very helpful and have a positive attitude. I've never had an issue since I've been renting my unit. Great job to all of your staff at the McNeil Road facility."
December 24, 2015
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2.6 out of 5
"Calls go to Voicemail to often & office fails to return calls in a reasonable period of time. Therefore it seems customers & potential do not seem important. "
November 03, 2015
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5.0 out of 5
"The employees at the Parmer and McNeil location are absolutely amazing and very helpful! "
October 20, 2015
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- Thomas from San Antonio, TX
5.0 out of 5
"Keep up the good work. Great customer service and it almost feels like family. I'm confident about the security of my stored items. I never use any other storage facility other than Uncle Bob's [Life Storage], "
September 06, 2015
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5.0 out of 5
"It was a friendly, smooth process which didn't take too long."
June 26, 2015
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5.0 out of 5
"This property is very well maintained and the lady in charge goes above and beyond with her customer service skills"
May 31, 2015
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4.8 out of 5
"The manager was very nice. I will be renting with you for the next 2 years."
May 26, 2015
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5.0 out of 5
"Shirley is an amazing employee and a wonderful person. She is the reason I went back to uncle Bob's even though it is out of my way"
April 23, 2015
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- M. Sylvia from Austin, TX
5.0 out of 5
"Thank you for your service we appreciated . We will recommend Uncle Bob [Life Storage] storage to all to our friends and family thank you"
March 23, 2015
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5.0 out of 5
"The woman at the front desk was incredibly helpful and patient with me. She pushed her lunch break back to finish our deal!"
March 03, 2015
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3.6 out of 5
"I have been changed late fees on my unit for 3 of 7 months I have been in there due to issues with your billing system. The most recent issue was that my credit card expired and you did not notify me untill after the late fee applied. You could have sent me an email before the card expired and I would have updated it, but no."
October 06, 2014
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4.3 out of 5
"Overall this is a nice facility and the manager is extremely nice and helpful. However, the 5x5 space I am paying for actually measures 3'-4" wide by 4'-6" deep. Although is it big enough for my needs, advertising and leasing this as a 5 x 5 is very misleading."
September 13, 2014
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- Lonnie from Cedar Park, TX
4.8 out of 5
"The manager at my location is the best...such a sweet lady!!!"
August 28, 2014
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3.7 out of 5
"I'm not happy about the price continuously going up. "
August 27, 2014
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5.0 out of 5
"The associates that helped me were great. Janice has been super helpful and remembers me when I call...she is great!"
August 27, 2014
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5.0 out of 5
"the associates in Austin were incredibly knowledgable and nice
Richard & Shirley"
May 29, 2014
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- Faith from Liberty Hill, TX
4.9 out of 5
"The office manager had to deal with multiple customers at the same time, one of which was not very nice. She kept her cool and was very apologetic for my wait and the system issues that occurred during my rental agreement process. I have rented a storage unit from this same store several times throughout the years and I'm always more than happy to do business with them. "
May 29, 2014
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5.0 out of 5
"Great crew. Exceptionally clean and maintained throughout. Everyone I encountered was professional and kind."
April 25, 2014
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3.9 out of 5
"The contract process seems a bit laborious, and the person working didn't seem to be able to multitask. I had to wait 25 minutes while he helped someone when I had a pretty simple request of cancelling one of my storage units."
April 25, 2014
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5.0 out of 5
"So far, I'm completely satisfied, and am understanding with the slight "wait" I had. He was busy with another customer."
March 26, 2014
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5.0 out of 5
"I believe JT OR JD helped me, he was awesome and everyone made my experience simple and easy during a tough time in my life. I will definitely recommend, and appreciate y'alls work!"
March 07, 2014
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5.0 out of 5
"The gentleman who helped me was truly a nice guy..I like the fact I can get 24 hour access.although I don't understand the extra charge for this, the gate opens the same way during the day :) "
March 02, 2014
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4.8 out of 5
"I feel safe having my stuff there in storage and I have recommened this to many people. "
February 26, 2014
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4.2 out of 5
"Being a customer for almost five years,it would mean alot if i were to recieve a months free storage just to say thanks for being a customer."
February 26, 2014
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- Marynelle from Austin, TX
3.9 out of 5
"When we opened our storage room after several months there was some sort of fuzzy stuff on the floor. I assume it came in under the door."
February 26, 2014
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5.0 out of 5
"Well maintained location, friendly staff, great customer service!"
February 23, 2014
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5.0 out of 5
"If I ever need storage space again, I will definitely be back!"
January 23, 2014
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5.0 out of 5
"Very impressed with cleanliness of the storage unit."
January 23, 2014
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5.0 out of 5
"Office staff always remember my name when I go in - amazing, esp. since I'm only in there once a month. Keep up the great work!"
November 15, 2013
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4.4 out of 5
"The units that open to deep drops should be discounted as they are very difficult to pack and unpack.
Shirley is a treasure. She is the main reason I booked with Uncle Bob's and took more than one unit."
October 28, 2013
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- Kenny from Cedar Park, TX
5.0 out of 5
"Very nice staff, nice facility. Pleasant experience."
October 23, 2013
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