Self Storage Facility near McNeil in Austin, TX 78729

"Absolutely no security. Don't store your stuff here"

"Thomas rocks! Very helpful, answered all my questions and got me exactly what I needed!"

"Never anybody in the office when I come"

"First time renting here and service was absolutely great!! Manager Tomas was very friendly and informative. Would definitely recommend to anyone who’s in need of a reliable place for storage rental"

"Super simple to set everything up. Thomas was able to answer all my questions and talk me through the process"

"Shortly after renting a unit I ended up in the hospital with a very rare type 3 paraesophageal hernia. While looking at a CT scan doctors also discovered cancer in my stomach because of all this I fell behind on every thing basically I was handed a new life I didn't ask for. I begged this company for some compassion and let me get my clothing sentimental family items and my tools of trade which isn't much. In trade I said they could keep the furniture which is very high quality and not cheap. Their was answer was sorry but no. This is devastating for me because it's completely out of my control. It's all I have. The humiliation from begging was bad enough. And to have them just say no without an ounce of compassion was heart breaking. That's all I have to say."

"Thomas is awesome! Me and my boyfriend would definitely refer u too this location. It's quite and a good location."

"Thomas is amazing makes your rental experience here stress free and is a great location to rent a parking space or unit!"

"It's simple and easy, great co operation"

"Very easy, great service"

"Angela and Thomas were awesome ! Needed a space fast and they helped in this important time for me and my family. Thank you so much. Service was pleasant and ifficient !"

"Thomas was super nice and knowledgeable. Made the process quick and easy, which is always appreciated!"

"Thomas is incredible! The spaces are clean and affordable."

"Great experience! Clean and understandable pricing and information."

"Keep up the good work"

"The location and layout of this self storage facility make it a smart option for both visitors and local residents. What makes it smart is the slim security risks and pricing. My only complaint is pretty much the same as it is for any of these establishments. Its that they rarely offer free common public convenience's like public restrooms, water fountains, trash collectors, vending machine's etc. Otherwise, it's in a beautiful location with no other structures immediately around it."

"Thomas is very professional and kind. Quick and efficient paperwork was much appreciated and also, Thomas specially noticed the one door spring would be a bit tough to work so he instantly assigned me another space. Thank you! Looking forward to storing my stuff here."

"Nice and affordable place. Customer friendly."

"Quick and easy process, Thomas was great. Thank you!!!"

"Great service and prices! Second time to use them. I recommend these guys."

"Never been so easy and convenient to rent storage. Facility manager Thomas had a great positive attitude and made our experience smooth and non pressured. We will be recommending others!"

"Thomas was very polite and generous and nice enough to issue us some cd water since it's very hot out here"

"Thomas was a GREAT help! He explained everything well & was very quick & polite in showing my family & I a storage unit (: walked out with a storage under my name for rent, didn’t take much of my time at all, about 15 minutes & now I have a place to store my furniture, can start moving stuff in as soon as right now. Thank You Thomas!"

"Thomas was very resourceful and knowledgeable! He deserves a raise that exceeds $25 the hour! He is the sole protector of this location and does a magnificent job at it! It’s not a request but a demand!"

"A good place to store all your belongings"

"Moving is stressful and time consuming, but Thomas at the Austin McNeil location was extremely helpful and professional. I underestimated the size of the unit I needed (all my fault haha) and he assisted me in getting another unit, same day. No hassle! I highly recommend this location, they have a loyal customer in me."

"Moving is stressful and time consuming, but Thomas at the Austin McNeil location was extremely helpful and professional. I underestimated the size of the unit I needed (all my fault haha) and he assisted me in getting another unit, same day. No hassle! I highly recommend this location, they have a loyal customer in me!"

"Easy friendly service! Would recommend! Thomas was awesome he made everything smooth"

"Thomas was super friendly oh, the Whole Rental process was easy, and I'm a satisfied customer. I would recommend this place to my friends."

"Thomas Guzman was a huge help and provided exceptional service!! I absolutely recommend this location!"

"Manager is great. Showed me unit beforehand and easily switched units when we realized it wouldn't work for us. Would definitely recommend."

"Great customer service and nice facility!"

"Thomas is such an amazing individual! He helped me so!"

"Had an amazing experience with life storage this morning. Lillian helped us"

"Super simple, fast, and easy"

"Thomas gave perfect service attending all details with care"

"The store manager, Thomas Guzman is by far one of the most helpful people I’ve ever met. He went above and beyond for me. I was moving across states and like he helped me with all of my questions and getting my unit set up and on top of that put all my packages in my unit. I like can’t thank him enough."

"Thomas was a great help! Very good customer services"

"Thomas was such a great help and seemed to know everything! This man deserves a raise!"

"Tommy really helped me out and made the experience really easy and he was super helpful!:)"

"I cant tell you how much Thomas and Life Storage saved me. I was down and out because of Covid and was on the verge of losing family stuff. They saved me and I can not be more grateful. Thank you from the bottom of my heart..."

"Thanks all!! Excellent job!!"

"After looking all around for storage Thomas was the dude!!!"

"Thomas was very helpful"

"Thomas was A+"

"Had these people for only a few months and they already going up on prices. What a shame!"

"They attended me great."

"Mr. Guzman was very helpful and offered many different choices as well discounts."

"Thomas was very helpful and accommodating."

"This has been one of the best customer service encounters I have ever experienced. Thomas Guzman was very pleasant ( a nice smile), fast , and efficient. I would recommend this location to anyone!"

"I have nothing negative to say about staff or grounds. But these price increases are crazy. May of 2019 my rate was $134.00 and effective August 1st they want $182.00 with insurance. Granted the amount of time I kept everything there is my fault and the fact that I could have repurchased everything twice is also my fault. But $182.00 that's crazy."

"very cool！"

"Easy to deal with, Thomas is a pleasure."

"This is the easiest & most pleasant storage rental experience I’ve ever had!! Granted, I haven’t had all that many… but I gotta say I’m truly impressed with LifeStorage! The climate controlled facility is nice & clean and the air conditioning almost makes moving a tolerable task!! That’s saying something, cuz we all know moving sucks! I was greeted by this cute little welcome bag that had my lock, keys, a handiwipe, a cute little keychain & even a handy tool to help you open the otherwise difficult ridiculous lock packaging! So smart! I’ll definitely recommend LifeStorage to anyone that has storage needs!"

"I really love this storage facility. The manager Thomas is very friendly, and really keeps the place looking awesome, he is definitely a great asset to the company for sure. If I were to recommend a public storage, that is clean, secure, and has affordable rates on units, I would definitely recommend Life Storage. Keep up the great work guys!"

"Super friendly staff with great service and knowledgeable"

"Thomas helped us choose the right storage unit for us and was very welcoming and knowledgable! 10/10 customer service!"

"SUPER Convenient, ALWAYS Safe and Secure, Immaculately Run! Thomas is always unbelieveably helpful, efficient, knowledgeable and kind. He calls me by my name everytime I see him. Very satisfying two-year experience. Would one hundred percent recommend this business to any and everyone."

"Great place very friendly people in atmosphere"

"Great customer service! Thomas was very friendly and helpful."

"The store manager at the making your location was very helpful and very informative a pleasure to work with"

"Very good"

"They don't tell you on their website that you have to get insurance. So expect to pay $14-16 more a month than the advertised price."

"Excellent customer service from Thomas and a great location! Highly recommended!"

"Thomas was extremely helpful. Thank you!"

"Life Storage is the best. Not salesy or gimmicky like other storage places. When they say 1 month free they mean your first month,not what's left of calendar month (like others ones) Plus comes with Free Truck Rental (huge convenience) Flexible cancellation, great prices and amazing customer service. Shout-out to Thomas for showing the place and overall friendliness. Customer for life as far as Storage space is concerned."

"Excellent service by life storage. Thomas , store manager at mcneil was pleasant to work with."

"thomas the store manager is awesome and very helpful and doesn’t drag the process out he was very quick and got the job done with all the information needed in a timely manner made it worth while and not something i didn’t want to have to be doing! you can tell he doesn’t hate going to work everyday and that’s a breath of fresh air itself! thankyou for being so cool thomas!"

"Great place to store your stuff and great customer service!"

"Thomas was great. Management was great."

"Very pleased with Management (Thomas). He and the crew do well with taking care of customer concerns. Location is kinda tucked away which is convenient."

"This was a breath of fresh air compared to other storage facilities I have used in the past. Good job!"

"I used LifeStorage for 8 months. The price was reasonable and I never had any issues with my space, and no issues going in or out."

"Just moved - both Thomas and Nastasha were both a great help selecting a unit, getting supplies, and getting checked in. I had to stop by the office a couple times (you know how moving is) and both were friendly and helpful. Would rent again."

"Awesome customer service, Nastasha was so friendly and accommodating! Units very clean with easy access."

"Best experience! Nice and welcoming staff! Thomas and Nastasha were super friendly and helpful!!! And hey, best part- best prices, don’t we all love that?! (;"

"My unit was burglarized during the pandemic shut down. Tammi at the 2222 Life Storage location told me that several units were burglarized. I filed the police report. I filed the claim with Xercor Insurance as directed by Tammi. Today I was told that my claim has been denied due to the fact that the cameras at the location were not functioning. Avoid Life Storage. My unit was the largest unit they rent. I have 3 children in college. When things shutdown we moved their apartment contents to the unit. I had to replace everything in July. Life Storage replaced the lock when it was burglarized but failed to even inform me of the burglary. I did not find out until my key would not open my unit. Now I have to lawyer up. Poor management and customer service."

"Associate was very helpful in taking care and actions about some of our initial concerns, solving all our concerns on the spot."

"Lots of break ins at this location. Used to store here previously when it was managed by Michael and his assistant manager last year. They were awesome managers. Turned away because new management and new manager seems unfit and unprofessional. Property must not be managed as good because constant breakins and manager saying he won’t do anything. Recommend choosing another storage facility or another life storage."

"Lots of break ins at this location. Used to store here previously when it was managed by Michael and his assistant manager last year. They were awesome managers. Turned away because new management and new manager seems unfit and unprofessional. Property must not be managed as good because constant breakins and manager saying he won’t do anything. Recommend choosing another storage facility or another life storage."

"My unit been broken into twice in last 3 months. Response is to raise my monthly fees"

"Huge facility! I don't have a unit here but if I had to store something.... It would be here."

"The young women that helped me were fantastic! This was my first time renting a storage unit and they were very friendly and super helpful! Thank you so much!!"

"I recently moved and decided I had some things I wanted to store so I came to the property and it was great! The staff was super informative and answered all my questions. I would recommend this place to my friends!"

"I was immediately greeted by friendly staff in a clean and up-kept facility. Prices and location were at the sweet spot for a college student right now. Really happy with the property overall!"

"Visited this place for need of renting store unit. The units are smaller than expected. Climate control units are less and more expensive. I have LED TV, Microwave etc so I havent taken unit here. They have told 5*10 unit 75$ without climate control. I have taken EXTRA SPACE STORAGE with climate control for 75$ on McNeil Drive Austin. I dont prefer Life storage because of higher prices"

"Locked with out to lunch sign at 2:30pm-3:30pm. Road in facility is very 'wavey', like driving on the ocean."

"Very good people"

"Went in to rent a unit and turned around quick due to Tom's unprofessional behavior."

"Great prices, convenient area (outside of school and 5o clock trafic hours). The manager has great customer service and multitasking skill. Thank yall for making my move that much more easy going!"

"Thanks for taking care of our property!"

"Used this place to store our car while waiting for an adjuster to see it after an accident. They were extremely helpful and accommodating! The manager helped us select the right storage spot and was very flexible about storing our keys and letting the adjuster in and out when needed. Truly excellent customer service!"

"Have used this place for 6 years, never had any problems or issues. Highly recommend, best prices in all surrounding areas, super friendly staff, and would use again if the need came around again."

"I had to store a work vehicle for a period of three months at this facility. Although the majority of my transaction occurred over the phone the team here was incredibly helpful and patient with me throughout the entire process. I would highly recommend this facility for your storage needs!"

"I dealt mainly with Michael, at the McNeal facility in Austin. He was a always courteous."

"Alexa and Michael helped immensely with my storage auction clean out. They were extremely helpful and I recommend this storage facility to anyone who values good customer service."

"very under maintenance"

"Moving is always stressful. This storage facility makes the process better with how kind and makes the business end of things worry free. Highly recommend this location."

"A-tx selfstorage"

"Awesome!! Service, Alexa was so helpful and fast !! Everything all done in one stop !!"

"Had a good experience storing here. Staff is super friendly and helpful. Prices average for area and convenient location to where I was. Dont know why there a bad reviews, but dont believe them because staff go above and beyond. 1 star reviews probably because you were doing things you shouldnt be doing in your storage and got let go. 2 people that manage this big property and they do an exceptional job! Will recommend to friends and family"

"From the very beginning this storage facility was great. I ended up storing my things here for 2 years and if and when I ever need another storage unit or have a friend/family member that needs one I will highly recommend this facility. Great management and staff, courteous, convenient, and willing to help with the small things that other companies tend to neglect."

"Love this location staff are professional and go out of their way to help customers."

"Great experience, literally no problems."

"Life storage is always friendly staff clean atmosphere"

"Very best customer experience I ever had so far this is my first time to life storage @ McNeil Drive I met the best people here Mike and his assistant were great mike took me to the stOrage and assisted me in parking my car and I didnt have the tools to disconnect my battery when I told Mike he was very quick to get the tools and helped me to disconnect the battery thanks to the good hearted people I met here at McNeil life storage"

"Rates change drastically"

"My boyfriend and I rented out a storage unit for a whole year from the Austin location (McNeil) and it was a great experience. Every time we needed anything, big or small question, their staff was always there. We even got charged for a new month due to us forgetting to return the lock and they gave us back a full refund the same day!! Love the staff and really am happy we got to have such a smooth experience with Lifestorage. Highly recommend."

"Friendly employees and management, helped me find the unit best for my vehicle and art supplies, gave me all my options and pricing up front so I wasnt surprised and even gave me half off of next month with a special they were having! Would definitely recommend :)"

"Life Storage is awesome! I came in with a mission and Alexa did so great helping me get my unit fast. I have stored here before and will continue to give them my business=ª=ª"

"Very nice employees, they respond to all my calls and questions.Also the manager shows you your storage room before you even pay to make sure your things will fit(:"

"The most friendly staff..."

"clean great location reasonably priced"

"Clean facilities, pleasant personnel and a great price!"

"Poor lighting at night."

"Always friendly staff and very helpful. Thank you"

"Had unit for since 2014, back when it was uncle bobs. Got exactly the experience one should expect and get from renting a storage unit. If I ever need one again it’s likely I’ll come back!"

"Avoid at all costs. For normal interaction they're ok but if your stuff gets broken into like my truck did they basically tell you you're shlt out of luck. They won't bother to look at security footage even after you've made a police report. So if you're a burglar looking to steal stuff here's your pot of gold. The company doesn't care and the camera's are just for show and everyone knows break ins and stolen items are bottom of the barrel police work so you'll get away with whatever you steal."

"Avoid at all costs. For normal interaction they're ok but if your stuff gets broken into like my truck did they basically tell you you're shlt out of luck. They won't bother to look at security footage even after you've made a police report. So if you're a burglar looking to steal stuff here's your pot of gold. The company doesn't care and the camera's are just for show and everyone knows break ins and stolen items are bottom of the barrel police work so you'll get away with whatever you steal."

"Staff is extremely professional and friendly"

"I had my unit for 3 1/2 years. Never a problem visiting the unit to get items out."

"Personnel was extremely professional and helpful."

"i HIGH expectations when it comes to customer service and both people I've interacted with at Life Storage off of Parmer have totally met my expectations."

"Very helpful. Took us back to show us our unit and the best way to get to it. Explained the entry system and had us try it to make sure we understood."

"your location had the unit size I needed and price range I was looking o say in. I really appreciate the very informative staff. Thank you highly recommended "

"Michael and Katherine went above and beyond. Thank you for the great service. You are top notch!"

"Nearly three years a client and never an issue of any kind what-so-ever. I'd say that's as close to the top of the mark as anyone can get."

"No,overall a good experience,thanks"

"The manager was extremely nice and helpful!"

"Did good"

"Friendly staff and clean property. The office attendant was laid back and helpful. He even held my space RSVP for longer-than-usual so my wife and I could make a decision. "

"very good"

"Leland takes excellent care of the facility on McNeil Rd. in North Austin. He's courteous and efficient when help is required."

"Great!"

"Nothing in particular. Very accommodating and I appreciated the use of your van."

"You were able to provide a rental unit...I just wish it was a little more affordable and was a little closer to Cedar Park/Leander."

"Pricing!!!!"

"Staff member so nice keep it up"

"The phone customer service from New York was my first contact and they were so friendly, helpful, and professional!!! I wanted to meet them in person! The rental process and special offers were a great way to get my business. It was a smooth and enjoyable experience. I will call Uncle Bob's [Life Storage] next time. Thanks "

"Being able to correspond with the store via email would have been nice. "

"It would be nice if the access hours were extended by a couple of hours each way. "

"I was taken care of in a timely manner. The associate went and opened the unit for me."

"I had read several positive reviews about Uncle Bob's [Life Storage], and after our interaction with the associate at the counter, it seemed very obvious that the company makes customer service a priority."

"I like the payment reminders!"

"It was a perfect place for me to store my life for 4.5 years. Glad to have all my goodies around me again."

"Not Customer Focused"

"Uncle Bob's [Life Storage] was an excellent experience. - It had the best space/price value compared to others - The online portal was simple so payment was easy. - The email reminders when rent was due was helpful. - The staff was helpful addressing my concerns with a desire to help. - The temperature controlled unit buildings were very clean"

"I have been extremely pleased with Uncle Bob's [Life Storage]. "

"Nothing else. You guys did a good job. Thanks!"

"I have had issues in the past with billing automation, particularly with coordinating payments for multiple units. These had to be resolved with in-person visits to the office. Feature request: permit access to dumpsters on-site. Limit access on daily basis, as I don't need it all the time, but it would be useful especially at move-out."

"The employees have always been very helpful and have a positive attitude. I've never had an issue since I've been renting my unit. Great job to all of your staff at the McNeil Road facility."

"Calls go to Voicemail to often & office fails to return calls in a reasonable period of time. Therefore it seems customers & potential do not seem important. "

"The employees at the Parmer and McNeil location are absolutely amazing and very helpful! "

"Keep up the good work. Great customer service and it almost feels like family. I'm confident about the security of my stored items. I never use any other storage facility other than Uncle Bob's [Life Storage], "

"Fast, friendly and very professional!"

"Best price and very clean"

"It was a friendly, smooth process which didn't take too long."

"This property is very well maintained and the lady in charge goes above and beyond with her customer service skills"

"Able to accommodate a special situation I had. "

"Shirley is an amazing employee and a wonderful person. She is the reason I went back to uncle Bob's even though it is out of my way"

"Thank you for your service we appreciated . We will recommend Uncle Bob [Life Storage] storage to all to our friends and family thank you"

"The woman at the front desk was incredibly helpful and patient with me. She pushed her lunch break back to finish our deal!"

"Keep Up the Great work!!"

"very happy and cheerful place."

"I have been changed late fees on my unit for 3 of 7 months I have been in there due to issues with your billing system. The most recent issue was that my credit card expired and you did not notify me untill after the late fee applied. You could have sent me an email before the card expired and I would have updated it, but no."

"Overall this is a nice facility and the manager is extremely nice and helpful. However, the 5x5 space I am paying for actually measures 3'-4" wide by 4'-6" deep. Although is it big enough for my needs, advertising and leasing this as a 5 x 5 is very misleading."

"The manager at my location is the best...such a sweet lady!!!"

"a little pricey but a good unit"

"The associates that helped me were great. Janice has been super helpful and remembers me when I call...she is great!"

"I'm not happy about the price continuously going up. "

"the associates in Austin were incredibly knowledgable and nice Richard & Shirley"

"The office manager had to deal with multiple customers at the same time, one of which was not very nice. She kept her cool and was very apologetic for my wait and the system issues that occurred during my rental agreement process. I have rented a storage unit from this same store several times throughout the years and I'm always more than happy to do business with them. "

"Great crew. Exceptionally clean and maintained throughout. Everyone I encountered was professional and kind."

"The contract process seems a bit laborious, and the person working didn't seem to be able to multitask. I had to wait 25 minutes while he helped someone when I had a pretty simple request of cancelling one of my storage units."

"So far, I'm completely satisfied, and am understanding with the slight "wait" I had. He was busy with another customer."

"I believe JT OR JD helped me, he was awesome and everyone made my experience simple and easy during a tough time in my life. I will definitely recommend, and appreciate y'alls work!"

"The gentleman who helped me was truly a nice guy..I like the fact I can get 24 hour access.although I don't understand the extra charge for this, the gate opens the same way during the day :) "

"I feel safe having my stuff there in storage and I have recommened this to many people. "

"When we opened our storage room after several months there was some sort of fuzzy stuff on the floor. I assume it came in under the door."

"Being a customer for almost five years,it would mean alot if i were to recieve a months free storage just to say thanks for being a customer."

"Well maintained location, friendly staff, great customer service!"

"Above & Beyond. Thanks Shirley."

"If I ever need storage space again, I will definitely be back!"

"Very impressed with cleanliness of the storage unit."

"Everything was fine, thanks. "

"Office staff always remember my name when I go in - amazing, esp. since I'm only in there once a month. Keep up the great work!"

"The units that open to deep drops should be discounted as they are very difficult to pack and unpack. Shirley is a treasure. She is the main reason I booked with Uncle Bob's and took more than one unit."

"Very nice staff, nice facility. Pleasant experience."

"ya'll are just fabulous!"

"everything as expected....thank you"