Self Storage Units near Zilker in Austin, TX 78704

"This facility is fantastic.  It is easy to access, clean building, and Terrie, the site manager, is such a help!"

"We reserved the moving van for 1/9/22 @ 1pm, (which you’re supposed to be able to schedule and use for free within the first 2 weeks of your rental period). The van was at a different location. We get there and the sign says it’s supposed to be open. However, it was not open and the location where our unit is at wasn’t open either (per phone calls, not Google or their own website). The locations that didn’t have “we’re not open right now” message on their automated system didn’t answer the phone. So we had to rent a Uhaul to proceed with our plans. If you’re understaffed, please notify customers who have a current reservation. We could not get ahold of anyone and got so frustrated that we haven’t addressed the issue/concern with the company yet because as of today, no one has returned our messages. Thank goodness that this unit is going to go into someone else’s name because time is money and our time was wasted and we had to spend money unnecessarily. Just some common curtesy would have been nice and customer service. In person, the staff at our location were pleasant. This may have been an isolated incident but it’s frustrating when you make plans for a reason and then have to scramble to ensure those plans can be carried out without a reschedule."

"Moved in right before 2022 and didn't have to interact with anyone on-site. I had all the instructions emailed to me and my lock/welcome packet were waiting in my unit for me. The facility is clean, well lit, and there were two dollies available to me in all my coming and going during moving-in day. I didn't have any issue with parking my vehicle as close to the entrance as possible, but I can see this being a slight problem if everyone decides to rage at Life Storage at the same time! They seem to have a problem with their door to Building 2, per a note management had left saying they were keeping it open during business hours until they could have it fixed, which wouldn't be an issues at all, but a tenant also left a note saying this had been an issue for weeks and our units weren't secure. No one can get in the unit if it's locked, but I understand how paying for peace of mind should equal peace of mind, so hopefully that's all been addressed by now."

"Gus at #624 was super helpful in getting me taken care of. I had a small space and wanted a larger one, but in my haste booked another space at the wrong location. I got my other contract cancelled. Gus got me set up with a new larger space in 15 minutes. Gus was courteous, professional and quick. Great service! I just moved out of my small space into a larger one tonight. Thanks Gus!"

"I rented a storage online. Got my truck 3 days letter when rent was supposed to start & the place was closed. Couldn't get in. Tried to call 3 days straight. No one is picking up their phones. WTH? How do I access my new storage that I paid for if no one is there to get my access code. I will file a formal complaint soon and I want a refund."

"Great experience with great staff and communication. Thank you so much for a care-free experience."

"Rude Manager. Very short with people."

"I appreciate good customer service and the Life Storage team has gone above and beyond expectations. Both Josh at the West Mary Austin location and the main customer service operator were warm, knowledgeable, and respectful. An erroneous late fee issue was resolved quickly and satisfactory. I am proud to refer my friends and family to Life Storage."

"I am a person who wants, and keeps things very clean.  The first floor of the building we have our storage unit in is so clean and well maintained.  I feel good every time I visit our unit.  I feel safe and would not want to rent any where else.  A week ago I could not get my key to operate after a couple years with the same lock.  I called the front desk and the gentleman came right out to my uint.  Within 5 minutes I had entire new lock installed on the units door.  Bravo!"

"Hello, my name is Juan Rodriguez, I have been a client of the Stoire for more than a year, what can I say, that more than a stoire, he is part of the family, the treatment by the work group is special I would say, although  I want to emphasize the valuable work of Josh, with whom I have worked the most, in my visits to my stoire, the effort that each visit from each client is pleasant, his kindness, and assistance, is remarkable.  We must also emphasize the cleanliness and SAFETY of the premises, thank you very much for such valuable work, Congratulations!"

"We're really happy with the service we've had here! One of the staff members, Josh really went above and beyond to accommodate us. The units feel very safe and I like the office hours on the property!"

"My company has a space here and I love this location! Josh is fantastic and always goes all out to provide great service. We receive packages there and the location is very clean and well lit. 5 stars!"

"Excellent location close to downtown."

"Terrible customer service."

"Great service, and facility. Josh was one of the most polite and assistful professionals I have ever come across. Willing to help and provide the best possible service. I would highly recommend the facility and Josh specifically to anyone who wants/needs to use a storage facility. Keep up the great work"

"I was shopping around downtown Austin for a storage unit, and life storage was the only company to accommodate my needs! Josh is a pleasure to work with, and I will continue to support their business. Great staff and facility!"

"I was shopping around downtown Austin for a storage unit, and life storage was the only company to accommodate my needs! Josh is a pleasure to work with, and I will continue to support their business. Great staff and facility!"

"No security, our unit was broken into, along with several others. We lost everything, but the best part is they didn’t call until almost a day later, the attendant said she had other things to do. They do not inform the police that’s up to you, they may or may not retain the video, you know storage space, they will not say sorry that happened, in fact got quite rude when we tried to get basic facts. So now that I look at it it doesn’t have any outside gate which might have prevented this. Your stuff is definitely not safe here and the best part they won’t help if you do get robbed. Don’t do it!"

"The best storage company I've ever used! Josh is professional but also really friendly and warm. I had a really stressful time with movers during my move but Josh made renting fast and effortless. Thank you Josh!"

"Josh has been super helpful and accommodating. The facilities have a newer feel and are kept clean. They’ve accepted packages for my business and so far everything has worked out perfectly. I definitely recommend if you need a centrally located storage facility with reliable/competent management."

"I had a great overall experience renting a unit here. Josh is both super helpful and responsive. I had trouble getting something out of my van and he came out and helped me. Big shout out to him. Easy access to units and everything is very clean and well maintained, highly recommend. Thanks"

"What a great experience!  Professional staff, everything is neat and clean and a very pleasant experience.  Highly recommended in every way!"

"These guys just always go above and beyond. Love them!"

"Great, well kept Storage Facility with helpful and friendly staff. I was here a year and extremely happy with my unit and the cleanliness of the place"

"Clean, well kept Storage Facility with helpful and friendly staff."

"Incredible service, Josh was not only very polite and helpful but instrumental in making sure a project got done on time. Could not recommend higher."

"I very much have enjoyed my experience at this location. Josh, the manager, has gone above and beyond with helping take care of any storage needs or questions that I have had. He does a great job keeping the whole storage facility clean and as always a friendly smiling face to see. I use this unit for my handyman business, so I am visiting the facility several times a week. The facility is very accessible and I appreciate the service. In actuality, I had visited several different storage places and the reason why I decided to rent a storage unit here was because Josh was so helpful and friendly upon my initial visit. I highly recommend this storage facility!"

"I very much have enjoyed my experience at this location. Josh, the manager, has gone above and beyond with helping take care of any storage needs or questions that I have had. He does a great job keeping the whole storage facility clean and as always a friendly smiling face to see. I use this unit for my handyman business, so I am visiting the facility several times a week. The facility is very accessible and I appreciate the service. In actuality, I had visited several different storage places and the reason why I decided to rent a storage unit here was because Josh was so helpful and friendly upon my initial visit. I highly recommend this storage facility!"

"I needed an inexpensive place to store things I wanted to send to Austin from Utah in preparation for my son starting school there.  I was able to get a 5x5 air conditioned and secure storage area for a great price.  This Life Storage location (I haven't been to any of the others) is very clean and accessible but also very secure with a code required to access the interior and also to use the elevator. Josh, the attendant at the front desk, is SUPER helpful, kind and attentive and never fails to offer an ice cold water as you depart.  He was also very accommodating to us, placing received packages into our storage area for us whenever they arrived and even calling to notify us that we had received something while we were there moving my son into his dorm. I highly recommend this Life Storage!!"

"Good clining and segurity, de asistents duin verry good job.. El lugas es muy limpio, el personal de trabajo es respetuoso gentil y muy agradables a la hora de la atencion al cliente, un lugar seguro y limpio.. gracias.."

"Moving is hard enough, but the staff(Josh) at the Austin Mary Street/Lamar location eliminated a little bit of the pain. We had to move in after hours-the staff was quick to accommodate. We needed to downsize our unit-the staff couldn't have been more organized and accommodating. Responses to inquiries are always quick and painless. I would 100% recommend!"

"Josh has been super helpful in finding the right room for our business. This is a very clean facility and I’m glad we chose them to help us with our business needs and inventory storage"

"Josh was wonderful to work with. Went above and beyond to assist me in finding the right unit at a fair price. Would highly recommend this Life Storage to anyone looking for a friendly and great run storage unit!"

"No thanks. Roaches inside the building. Gross. Climate control with bugs. Ewwwww! I've got to find another place to rent soon. I can't have roaches crawling over family heirlooms."

"My boyfriend and I toured this location with Josh. He showed us several spaces and went over the pricing which was higher than other companies close by. I asked a lot of questions but Josh was so patient and thorough. We ultimately decided on this facility due to the professionalism and kindness of Josh and the pristine condition of the facility. Great job, Mr. Josh!"

"Great Service and respectful staff Josh is the best helping my family. Much love"

"Great storage facility. Clean and well managed."

"Great deals and people! I chose to come here after several deliberations about where I should keep my things. The first thing I noticed was Joshuas Customer service! It went way beyond anything I can imagine! Being in the service industry myself I love getting great service whether it be through this or that, I am going to recommend this place to all of my friends and family! Joshua is doing everything right and as far as I am concerned this man needs a raise! I want the upper management to know that he explained everything to me in detail showed me the unit or unit like I have! Im telling you if you need to store anything you need to come to Life Storage! Thanks Joshua! You would think that he was been there for years because hes a natural, he did a great job in hiding him!thumbs up =M I trust 100% in life storage!"

"I chose to come here after several deliberations about where I should keep my things. The first thing I noticed was Joshua's Customer service! It went way beyond anything I can imagine! Being in the service industry myself I love getting great service whether it be through this or that, I am going to recommend this place to all of my friends and family! Joshua is doing everything right and as far as I am concerned this man needs a raise! I want the upper management to know that he explained everything to me in detail showed me the unit or unit like I have! I'm telling you if you need to store anything you need to come to Life Storage! Thanks Joshua! You would think that he was been there for years because he's a natural, he did a great job in hiding him! thumbs up   I trust 100% in life storage!"