Self Storage Units near Zilker in Austin, TX 78704

"This facility is fantastic.  It is easy to access, clean building, and Terrie, the site manager, is such a help!"

"We reserved the moving van for 1/9/22 @ 1pm, (which you’re supposed to be able to schedule and use for free within the first 2 weeks of your rental period). The van was at a different location. We get there and the sign says it’s supposed to be open. However, it was not open and the location where our unit is at wasn’t open either (per phone calls, not Google or their own website). The locations that didn’t have “we’re not open right now” message on their automated system didn’t answer the phone. So we had to rent a Uhaul to proceed with our plans. If you’re understaffed, please notify customers who have a current reservation. We could not get ahold of anyone and got so frustrated that we haven’t addressed the issue/concern with the company yet because as of today, no one has returned our messages. Thank goodness that this unit is going to go into someone else’s name because time is money and our time was wasted and we had to spend money unnecessarily. Just some common curtesy would have been nice and customer service. In person, the staff at our location were pleasant. This may have been an isolated incident but it’s frustrating when you make plans for a reason and then have to scramble to ensure those plans can be carried out without a reschedule."

"Moved in right before 2022 and didn't have to interact with anyone on-site. I had all the instructions emailed to me and my lock/welcome packet were waiting in my unit for me. The facility is clean, well lit, and there were two dollies available to me in all my coming and going during moving-in day. I didn't have any issue with parking my vehicle as close to the entrance as possible, but I can see this being a slight problem if everyone decides to rage at Life Storage at the same time! They seem to have a problem with their door to Building 2, per a note management had left saying they were keeping it open during business hours until they could have it fixed, which wouldn't be an issues at all, but a tenant also left a note saying this had been an issue for weeks and our units weren't secure. No one can get in the unit if it's locked, but I understand how paying for peace of mind should equal peace of mind, so hopefully that's all been addressed by now."

"Gus at #624 was super helpful in getting me taken care of. I had a small space and wanted a larger one, but in my haste booked another space at the wrong location. I got my other contract cancelled. Gus got me set up with a new larger space in 15 minutes. Gus was courteous, professional and quick. Great service! I just moved out of my small space into a larger one tonight. Thanks Gus!"

"I rented a storage online. Got my truck 3 days letter when rent was supposed to start & the place was closed. Couldn't get in. Tried to call 3 days straight. No one is picking up their phones. WTH? How do I access my new storage that I paid for if no one is there to get my access code. I will file a formal complaint soon and I want a refund."

"Great experience with great staff and communication. Thank you so much for a care-free experience."

"Rude Manager. Very short with people."

"I appreciate good customer service and the Life Storage team has gone above and beyond expectations. Both Josh at the West Mary Austin location and the main customer service operator were warm, knowledgeable, and respectful. An erroneous late fee issue was resolved quickly and satisfactory. I am proud to refer my friends and family to Life Storage."

"I am a person who wants, and keeps things very clean.  The first floor of the building we have our storage unit in is so clean and well maintained.  I feel good every time I visit our unit.  I feel safe and would not want to rent any where else.  A week ago I could not get my key to operate after a couple years with the same lock.  I called the front desk and the gentleman came right out to my uint.  Within 5 minutes I had entire new lock installed on the units door.  Bravo!"

"Hello, my name is Juan Rodriguez, I have been a client of the Stoire for more than a year, what can I say, that more than a stoire, he is part of the family, the treatment by the work group is special I would say, although  I want to emphasize the valuable work of Josh, with whom I have worked the most, in my visits to my stoire, the effort that each visit from each client is pleasant, his kindness, and assistance, is remarkable.  We must also emphasize the cleanliness and SAFETY of the premises, thank you very much for such valuable work, Congratulations!"

"We're really happy with the service we've had here! One of the staff members, Josh really went above and beyond to accommodate us. The units feel very safe and I like the office hours on the property!"

"My company has a space here and I love this location! Josh is fantastic and always goes all out to provide great service. We receive packages there and the location is very clean and well lit. 5 stars!"

"Excellent location close to downtown."

"Terrible customer service."

"Great service, and facility. Josh was one of the most polite and assistful professionals I have ever come across. Willing to help and provide the best possible service. I would highly recommend the facility and Josh specifically to anyone who wants/needs to use a storage facility. Keep up the great work"

"I was shopping around downtown Austin for a storage unit, and life storage was the only company to accommodate my needs! Josh is a pleasure to work with, and I will continue to support their business. Great staff and facility!"

"I was shopping around downtown Austin for a storage unit, and life storage was the only company to accommodate my needs! Josh is a pleasure to work with, and I will continue to support their business. Great staff and facility!"

"No security, our unit was broken into, along with several others. We lost everything, but the best part is they didn’t call until almost a day later, the attendant said she had other things to do. They do not inform the police that’s up to you, they may or may not retain the video, you know storage space, they will not say sorry that happened, in fact got quite rude when we tried to get basic facts. So now that I look at it it doesn’t have any outside gate which might have prevented this. Your stuff is definitely not safe here and the best part they won’t help if you do get robbed. Don’t do it!"

"The best storage company I've ever used! Josh is professional but also really friendly and warm. I had a really stressful time with movers during my move but Josh made renting fast and effortless. Thank you Josh!"

"Josh has been super helpful and accommodating. The facilities have a newer feel and are kept clean. They’ve accepted packages for my business and so far everything has worked out perfectly. I definitely recommend if you need a centrally located storage facility with reliable/competent management."

"I had a great overall experience renting a unit here. Josh is both super helpful and responsive. I had trouble getting something out of my van and he came out and helped me. Big shout out to him. Easy access to units and everything is very clean and well maintained, highly recommend. Thanks"

"What a great experience!  Professional staff, everything is neat and clean and a very pleasant experience.  Highly recommended in every way!"

"These guys just always go above and beyond. Love them!"