Austin Self Storage at 1341 W Mary St

LifeStorage (now ExtraSpace) on Mary has been a great facility for my belongings. The space is clean, free of pests, lighted, and has a great staff. Lindsey helped me on the phone, answer my questions, and process payment with exceptional customer service. Very happy with the total experience.

Lindsey was super helpful. She is very informative and made the move out process very simple by assuring and informing me how to avoid certain normal storage traps like additional fees, late move outs, lockouts, and accidental additional months charges. Shes almost too good at her job. Give her a raise or a position in management. Thanks lindsey!!!

I have never had a storage unit. I have decided I’ll only be using live storage to stir my things this is the best deal in town . Great service I had a great experience with Candice! I’ll always store here

New management team at W Mary Location is making a difference, I had an issue, which previous management team ignored, Lindsay listened and took immediate action to make things right.

Gus Galvan the store manager at this location is the best person that I have encountered at any storage location. He was kind, patient and very helpful in helping me learn how to use the new lock that came with the storage locker. Thank you Gus and for everything you do for customers!!

We have been using this Life Storage since 2020 and have been extremely happy with all services. Norma has given excellent customer service and the facility is very well maintained. They have been extremely timely on reminding me if my payment had a problem processing. I truly recommend them to anyone in the area.

Life Storage at Mary St and S. Lamar has been the repository for my things and my family's memorabilia since Gus opened the location several years ago. Every interaction with Gus and Josh has been courteous, helpful, and professional. I served as the curator of family things until this year when I began passing memorabilia on to the next generation! As my needs changed for a different storage unit size, I received focused and courteous service from Josh. The building is safe, secure, well-lit, clean, and convenient. I am a happy customer and will choose this Life Storage location in the future if I again need storage space. Thank you, Gus and Josh, for taking excellent care of "me and my stuff" all these years!

We reserved the moving van for 1/9/22 @ 1pm, (which you’re supposed to be able to schedule and use for free within the first 2 weeks of your rental period). The van was at a different location. We get there and the sign says it’s supposed to be open. However, it was not open and the location where our unit is at wasn’t open either (per phone calls, not Google or their own website). The locations that didn’t have “we’re not open right now” message on their automated system didn’t answer the phone. So we had to rent a Uhaul to proceed with our plans. If you’re understaffed, please notify customers who have a current reservation. We could not get ahold of anyone and got so frustrated that we haven’t addressed the issue/concern with the company yet because as of today, no one has returned our messages. Thank goodness that this unit is going to go into someone else’s name because time is money and our time was wasted and we had to spend money unnecessarily. Just some common curtesy would have been nice and customer service. In person, the staff at our location were pleasant. This may have been an isolated incident but it’s frustrating when you make plans for a reason and then have to scramble to ensure those plans can be carried out without a reschedule.

We're really happy with the service we've had here! One of the staff members, Josh really went above and beyond to accommodate us. The units feel very safe and I like the office hours on the property!

Excellent location close to downtown.