Self Storage Units near Zilker in Austin, TX 78704

"Shortly after renting a unit I ended up in the hospital with a very rare type 3 paraesophageal hernia. While looking at a CT scan doctors also discovered cancer in my stomach because of all this I fell behind on every thing basically I was handed a new life I didn't ask for. I begged this company for some compassion and let me get my clothing sentimental family items and my tools of trade which isn't much. In trade I said they could keep the furniture which is very high quality and not cheap. Their was answer was sorry but no. This is devastating for me because it's completely out of my control. It's all I have. The humiliation from begging was bad enough. And to have them just say no without an ounce of compassion was heart breaking. That's all I have to say."

"Gus Galvan the store manager at this location is the best person that I have encountered at any storage location. He was kind, patient and very helpful in helping me learn how to use the new lock that came with the storage locker. Thank you Gus and for everything you do for customers!!"

"We have been using this Life Storage since 2020 and have been extremely happy with all services. Norma has given excellent customer service and the facility is very well maintained. They have been extremely timely on reminding me if my payment had a problem processing. I truly recommend them to anyone in the area."

"first time i have ever been asked to secure homeowners insurance for a storage locker. this is a frustrating requirement and is intrusive."

"This facility is fantastic.  It is easy to access, clean building, and Terrie, the site manager, is such a help!"

"We reserved the moving van for 1/9/22 @ 1pm, (which you’re supposed to be able to schedule and use for free within the first 2 weeks of your rental period). The van was at a different location. We get there and the sign says it’s supposed to be open. However, it was not open and the location where our unit is at wasn’t open either (per phone calls, not Google or their own website). The locations that didn’t have “we’re not open right now” message on their automated system didn’t answer the phone. So we had to rent a Uhaul to proceed with our plans. If you’re understaffed, please notify customers who have a current reservation. We could not get ahold of anyone and got so frustrated that we haven’t addressed the issue/concern with the company yet because as of today, no one has returned our messages. Thank goodness that this unit is going to go into someone else’s name because time is money and our time was wasted and we had to spend money unnecessarily. Just some common curtesy would have been nice and customer service. In person, the staff at our location were pleasant. This may have been an isolated incident but it’s frustrating when you make plans for a reason and then have to scramble to ensure those plans can be carried out without a reschedule."

"Moved in right before 2022 and didn't have to interact with anyone on-site. I had all the instructions emailed to me and my lock/welcome packet were waiting in my unit for me. The facility is clean, well lit, and there were two dollies available to me in all my coming and going during moving-in day. I didn't have any issue with parking my vehicle as close to the entrance as possible, but I can see this being a slight problem if everyone decides to rage at Life Storage at the same time! They seem to have a problem with their door to Building 2, per a note management had left saying they were keeping it open during business hours until they could have it fixed, which wouldn't be an issues at all, but a tenant also left a note saying this had been an issue for weeks and our units weren't secure. No one can get in the unit if it's locked, but I understand how paying for peace of mind should equal peace of mind, so hopefully that's all been addressed by now."

"Gus at #624 was super helpful in getting me taken care of. I had a small space and wanted a larger one, but in my haste booked another space at the wrong location. I got my other contract cancelled. Gus got me set up with a new larger space in 15 minutes. Gus was courteous, professional and quick. Great service! I just moved out of my small space into a larger one tonight. Thanks Gus!"

"I rented a storage online. Got my truck 3 days letter when rent was supposed to start & the place was closed. Couldn't get in. Tried to call 3 days straight. No one is picking up their phones. WTH? How do I access my new storage that I paid for if no one is there to get my access code. I will file a formal complaint soon and I want a refund."

"Great experience with great staff and communication. Thank you so much for a care-free experience."

"Rude Manager. Very short with people."

"I appreciate good customer service and the Life Storage team has gone above and beyond expectations. Both Josh at the West Mary Austin location and the main customer service operator were warm, knowledgeable, and respectful. An erroneous late fee issue was resolved quickly and satisfactory. I am proud to refer my friends and family to Life Storage."

"I am a person who wants, and keeps things very clean.  The first floor of the building we have our storage unit in is so clean and well maintained.  I feel good every time I visit our unit.  I feel safe and would not want to rent any where else.  A week ago I could not get my key to operate after a couple years with the same lock.  I called the front desk and the gentleman came right out to my uint.  Within 5 minutes I had entire new lock installed on the units door.  Bravo!"

"Hello, my name is Juan Rodriguez, I have been a client of the Stoire for more than a year, what can I say, that more than a stoire, he is part of the family, the treatment by the work group is special I would say, although  I want to emphasize the valuable work of Josh, with whom I have worked the most, in my visits to my stoire, the effort that each visit from each client is pleasant, his kindness, and assistance, is remarkable.  We must also emphasize the cleanliness and SAFETY of the premises, thank you very much for such valuable work, Congratulations!"

"We're really happy with the service we've had here! One of the staff members, Josh really went above and beyond to accommodate us. The units feel very safe and I like the office hours on the property!"

"My company has a space here and I love this location! Josh is fantastic and always goes all out to provide great service. We receive packages there and the location is very clean and well lit. 5 stars!"

"Excellent location close to downtown."

"Terrible customer service."

"Great service, and facility. Josh was one of the most polite and assistful professionals I have ever come across. Willing to help and provide the best possible service. I would highly recommend the facility and Josh specifically to anyone who wants/needs to use a storage facility. Keep up the great work"

"I was shopping around downtown Austin for a storage unit, and life storage was the only company to accommodate my needs! Josh is a pleasure to work with, and I will continue to support their business. Great staff and facility!"

"I was shopping around downtown Austin for a storage unit, and life storage was the only company to accommodate my needs! Josh is a pleasure to work with, and I will continue to support their business. Great staff and facility!"

"No security, our unit was broken into, along with several others. We lost everything, but the best part is they didn’t call until almost a day later, the attendant said she had other things to do. They do not inform the police that’s up to you, they may or may not retain the video, you know storage space, they will not say sorry that happened, in fact got quite rude when we tried to get basic facts. So now that I look at it it doesn’t have any outside gate which might have prevented this. Your stuff is definitely not safe here and the best part they won’t help if you do get robbed. Don’t do it!"

"The best storage company I've ever used! Josh is professional but also really friendly and warm. I had a really stressful time with movers during my move but Josh made renting fast and effortless. Thank you Josh!"

"Josh has been super helpful and accommodating. The facilities have a newer feel and are kept clean. They’ve accepted packages for my business and so far everything has worked out perfectly. I definitely recommend if you need a centrally located storage facility with reliable/competent management."

"I had a great overall experience renting a unit here. Josh is both super helpful and responsive. I had trouble getting something out of my van and he came out and helped me. Big shout out to him. Easy access to units and everything is very clean and well maintained, highly recommend. Thanks"

"What a great experience!  Professional staff, everything is neat and clean and a very pleasant experience.  Highly recommended in every way!"

"These guys just always go above and beyond. Love them!"

"Great, well kept Storage Facility with helpful and friendly staff. I was here a year and extremely happy with my unit and the cleanliness of the place"

"Clean, well kept Storage Facility with helpful and friendly staff."

"Incredible service, Josh was not only very polite and helpful but instrumental in making sure a project got done on time. Could not recommend higher."

"I very much have enjoyed my experience at this location. Josh, the manager, has gone above and beyond with helping take care of any storage needs or questions that I have had. He does a great job keeping the whole storage facility clean and as always a friendly smiling face to see. I use this unit for my handyman business, so I am visiting the facility several times a week. The facility is very accessible and I appreciate the service. In actuality, I had visited several different storage places and the reason why I decided to rent a storage unit here was because Josh was so helpful and friendly upon my initial visit. I highly recommend this storage facility!"

"I very much have enjoyed my experience at this location. Josh, the manager, has gone above and beyond with helping take care of any storage needs or questions that I have had. He does a great job keeping the whole storage facility clean and as always a friendly smiling face to see. I use this unit for my handyman business, so I am visiting the facility several times a week. The facility is very accessible and I appreciate the service. In actuality, I had visited several different storage places and the reason why I decided to rent a storage unit here was because Josh was so helpful and friendly upon my initial visit. I highly recommend this storage facility!"

"I needed an inexpensive place to store things I wanted to send to Austin from Utah in preparation for my son starting school there.  I was able to get a 5x5 air conditioned and secure storage area for a great price.  This Life Storage location (I haven't been to any of the others) is very clean and accessible but also very secure with a code required to access the interior and also to use the elevator. Josh, the attendant at the front desk, is SUPER helpful, kind and attentive and never fails to offer an ice cold water as you depart.  He was also very accommodating to us, placing received packages into our storage area for us whenever they arrived and even calling to notify us that we had received something while we were there moving my son into his dorm. I highly recommend this Life Storage!!"

"Good clining and segurity, de asistents duin verry good job.. El lugas es muy limpio, el personal de trabajo es respetuoso gentil y muy agradables a la hora de la atencion al cliente, un lugar seguro y limpio.. gracias.."

"Moving is hard enough, but the staff(Josh) at the Austin Mary Street/Lamar location eliminated a little bit of the pain. We had to move in after hours-the staff was quick to accommodate. We needed to downsize our unit-the staff couldn't have been more organized and accommodating. Responses to inquiries are always quick and painless. I would 100% recommend!"

"Josh has been super helpful in finding the right room for our business. This is a very clean facility and I’m glad we chose them to help us with our business needs and inventory storage"

"Josh was wonderful to work with. Went above and beyond to assist me in finding the right unit at a fair price. Would highly recommend this Life Storage to anyone looking for a friendly and great run storage unit!"

"No thanks. Roaches inside the building. Gross. Climate control with bugs. Ewwwww! I've got to find another place to rent soon. I can't have roaches crawling over family heirlooms."

"My boyfriend and I toured this location with Josh. He showed us several spaces and went over the pricing which was higher than other companies close by. I asked a lot of questions but Josh was so patient and thorough. We ultimately decided on this facility due to the professionalism and kindness of Josh and the pristine condition of the facility. Great job, Mr. Josh!"

"Great Service and respectful staff Josh is the best helping my family. Much love"

"Great storage facility. Clean and well managed."

"Great deals and people! I chose to come here after several deliberations about where I should keep my things. The first thing I noticed was Joshuas Customer service! It went way beyond anything I can imagine! Being in the service industry myself I love getting great service whether it be through this or that, I am going to recommend this place to all of my friends and family! Joshua is doing everything right and as far as I am concerned this man needs a raise! I want the upper management to know that he explained everything to me in detail showed me the unit or unit like I have! Im telling you if you need to store anything you need to come to Life Storage! Thanks Joshua! You would think that he was been there for years because hes a natural, he did a great job in hiding him!thumbs up =M I trust 100% in life storage!"

"I chose to come here after several deliberations about where I should keep my things. The first thing I noticed was Joshua's Customer service! It went way beyond anything I can imagine! Being in the service industry myself I love getting great service whether it be through this or that, I am going to recommend this place to all of my friends and family! Joshua is doing everything right and as far as I am concerned this man needs a raise! I want the upper management to know that he explained everything to me in detail showed me the unit or unit like I have! I'm telling you if you need to store anything you need to come to Life Storage! Thanks Joshua! You would think that he was been there for years because he's a natural, he did a great job in hiding him! thumbs up   I trust 100% in life storage!"

"Mr. Josh is a great representative and very respectful and also assisted my family though a rough patch and life storage on W. Mary street in Austin,Tx has our upmost respect if you need a good deal goto the w. Mary location and ask for Josh R. He will treat you good. Shaniqua And Allen Young"

"I just moved out of my storage unit yesterday, and I have to leave a review for my wonderful experience. It started off rocky but ended amazingly. Life Storage raised rates on me just after I moved in, and out of all my storage contracts (I store equipment for work)this one went up the quickest and the most. I don't think I've ever had storage go up, but it was 20+++. There was also a problem with billing not auto charging me every month, so I was constantly on the phone with someone telling me I had a late fee. :/ So you can imagine I was not happy with this company. Yesterday I moved out, but boy how things have changed. There is a new gentleman named Josh & he handled my move-out with my local moving company so I didn't even need to be there. He assured me everything would be ok, and it definitely was. He is overwhelmingly kind and helpful. He's someone you want to sit and talk with. So efficient, friendly, and rare to find in a stressful situation. I KNOW if my storage mess would have started with him, it wouldn't have been a mess at all. Josh, if I had my own company I would hire you in an instant. Thank you for making a stressful day so much better for me. You're a real asset for Life Storage. I would rent there again just because of you. Thank you!"

"I've had a wine-storage locker here for over a year. Recently, when I asked about changing from an upper-tier locker to a lower-tier locker for easier access (less lifting), the front-office rep Josh Roberts set me up right away. He made the changeover trivially easy, and even managed to save me some money too. I've always found the site to be clean, well-staffed, and secure, and the space is affordable. Very happy with the situation."

"These guys have been super helpful with everything. They have assisted me every step of the way including with incoming packages. The facility is clean and safe. Everything is reliable."

"Safe, reliable, clean. Very happy with my experience so far. They are very accommodating, professional, and go out of their way to make sure I am taken care of. Highly recommend"

"I really enjoy using this company. Josh goes above and beyond to help me. Makes every experience great!! I highly recommend using them!"

"I've been a customer at this location for almost 2 years and had the most genuine interaction today. One of them employees, Josh, was about to go on a property walk and saw me parked outside of the office on his way out. He patiently waited for me to get off of my phone call and let me know he could help me with getting a package out of the office before going on his walk. He quickly identified my package and offered to carry it out to my car for me. It was clear that he valued my time as a customer and made this visit extremely efficient. Josh is such a kind, helpful man and I am very happy with the service of this facility. Thank you so much, Josh!"

"My first time renting a storage space, Josh addressed all of my questions and concerns. He was very helpful and friendly with the entire process. Keep up the good work Josh!! Thank you!"

"Excellent customer service. Josh and Gus are extremely helpful and keep the property pristine"

"Josh is friendly. The hours are great as they are expandable to 24 hours (storage access, not front desk access). The unit was clean and they even have a welcome bag waiting for you in your unit if you reserved one."

"Gus is very friendly, warm and accommodating. BUT. what they won't tell you is your price will go up and up and up. You move your things in at a certain price and the company raises prices. You're stuck and it wouldn't make monetary sense to move at that point to a storage unit that doesn't rip you off. This is the only storage unit I have out of 5 units that has raised prices twice in a year 1/2."

"Incredibly helpful staff. They coordinated deliveries, even when I wasnt there, and did everything possible to be of assistance. Josh is outstanding. And the facilities are great too, simple to access, clean and secure. Deserves five stars at least."

"Friendly staff and clean place. No complaints."

"I did not visit this location!"

"Gus at life Storage is the best. He is professional. Gave me advice on getting the best price, and guided me through the facility. Our house flooded and his kind disposition and manor put us at ease in our time of trouble . Thank you Gus"

"I've had a great experience with life storage manager Andrew located at 1349 w. Mary st. The facility is in the heart of the south. I can get around easily and very quite and a reasonable priced location. I will definitely refer others to that particular property. Thanks alot Andrew..."

"I particularly appreciated the ability to have packages mailed to my storage unit and that an employee contacted me when a package arrived after I had moved out of my unit so I could pick it up."

"Great Customer Service Great Price Great Location Thank you Gus for helping me and my family find what we needed"

"Will write more about what occurred with Danny Stewart. (The man who is in charge of this location . Area Manager ) The main idea is the unprofessionalism."

"So clean so cold so easy to work with. The manager, Gus, made working with life storage a dream. Ended up moving out after 8 days into my second billing cycle and Gus was able to pro rate the amount in a snap. They just put in an amazon hub locker as well. This company makes you purchase cylindrical locks ($16) that are unable to be clipped off. Would definitely store here again!!"

"Keep up the good work with maintaining your level of security on the premises."

"I needed a new storage ppace and I knew s Lamar we as the area for me..I had to fight w Google map to send me a more exact area vs Stassney or Congress..but besides the area the Manager Gust and the Desk attended is everything I needed in someone' as I was finding a comfortable place to hold my company's New Age Moralitys Art and I feel very safe and Welcome thanks to Excellent Costumer friendly service courteous of my exzac need of assistance in a very sudden matter of time <<<<<"

"I was so excited to find that this place had a first floor unit when I needed one on short notice, and thrilled to be able to secure it long-distance. But as the months have passed I have tired of the weak A/C, the poor lighting, the surly attitude, and the false promise to receive business shipments. I have a business and I need weekday access and help receiving daytime shipments. As far as I can see, they will tell you whatever it takes to secure your business, whether it's true or not. I only recommend this place for simple storage - not if you will be working in your unit."

"The storage unit gets a 5, but this is about the front desk attendant with the short blond hair. She was incredibly rude when I had asked for assistance with a unit that wasnt opening. She then proceeded to slam the front door and lock it, upset that she had to leave the station to help me. She then started telling me in an annoyed voice that she cant wait to leave this job in 2 weeks. Once she tried and also couldnt open the door, she began yelling at me (not sure why?) that she cant help me and thats not her job, and that I need to call whoever else is in charge of the keys. I kept asking her to please lower her voice and to not direct her anger towards me, as I hadnt done anything but ask questions to try and figure out the solution. I feel that if you have an employee thats is this volatile towards customers, making them stay for the 2 week period before leaving the position isnt worth the bad customer service. Hopefully the new employee that transitions into her role will be more pleasant to work with."

"Kudos and Special thanks to Gus at your Mary Street Location: he is friendly, helpful, efficient and very knowledgeable. He put an open unit on hold for me for a few days during my move, when I was unsure of my space needs, and then helped me consolidate to a single unit and save money. Love your space on Mary Street, clean, modern and "climate controlled" for real. My movers commented that this was one of the only climate controlled storage facilities that actually felt cool on a hot day. A+ all around to Gus and his team."

"The Life Storage Facility on Mary Street in South Austin is great.  Very clean, modern, and well maintained. Plus the "climate control" is for real.  My movers told me it was one of the few climate controlled facilities that was actually cool on a hot day.   Kudos and special thanks to store manager Gus Galvan at the Mary Street Location. Gus put an open unit on hold for me for a few days during my move, when I was unsure of my space needs, and then helped me consolidate to a single unit and save money.   He was friendly, fast and efficient every step of the way. For me, Life Storage on Mary St in South Austin has been an excellent experience."

"This place is excellent. I've had a small unit here for serval months and because of some unforeseen circumstances I had to upgrade in size twice in 3 days. Luckily they had a few open units. And the process with doing it twice was incredibly easy. Plus the facility is spotless. And Gus who runs it is really terrific."

"These guys are amazing! Have always been helpful and work with me on times and dates, and amazing customer service! Best storage unit experience Ive ever had! Highly recommend."

"Gus can help you find the right unit"

"If I could give more stars here I would. I toured the site with the manager, Gus, and he made rental super easy & painless. I really appreciate the security (like floor-specific codes for access) and the monitoring of the property. I feel safe being there by myself at any hour of the day. It's super clean every time I've been there - the entire property - and friends who've been with me comment about that each time. I'm always glad to recommend Life Storage #624 to anyone looking for a clean, secure, reasonably-priced storage facility. I don't like paying to store things, but when I have to - this is the place I'll go every time."

"very helpful nd competitive prices, took the extra time to help me get what I needed, disnt find me the most expensive storage unit but rather one that would fulfill my needs"

"Brandy & Gus are great! Super helpful, organized, and responsive. The storage facilities are very clean and well air conditioned. Would highly recommend!"

"Both the manager and his assistant were friendly, courteous and helpful with the whole rental process. I would recommend this site and company!"

"An excellent storage facility!  Super Clean and Super Friendly Staff. Gus G. and Brandy S. will take excellent care of you."

"Brandy was quite helpful and made the transition almost painless."

"Very friendly. Brandy was very attentive, and so helpful with all of our moving needs. Very clean, and easy access to our unit. Life storage made a stressful moving situation a little easier for us. Thank you!"

"Very clean."

"The gentlemen at the front desk are extremely nice and very helpful. The building I am in is so well maintained and very clean which is extremely important to me. I am happy and impressed. The only negative is that my rent has been raised. I certainly hope that this is not done every year."

"This is by far the best storage facility. I felt very comfortable leaving my belongs here. The staff at the front were very helpful, always smiling and very friendly. The 3 moving carts made my move a breeze. I liked how I could park my truck on the side of the building and conveniently move my belongings. The layout was very well thought out. I will definitely be using life storage in the future."

"Kirk was exceptional in his helping me finding the best solution to my storage needs"

"Very good!"

"You guys are so affordable, and letting me use your truck just b/c I rented a storage unit was the most blessed thing while switching apartments. I will def. come back and send anyone I need to, to you guys! :)"

"The storage facility is neat and clean. Made me feel safe and that our things will be secure there. The people working there were great. I would hire either of these guys if I owned the facility. I will gladly recommend this if ask. Thanks Mark"

"Prompt courteous service. The facility was very nice. Access is very easy."

"Property is always clean and I appreciate the multiple levels of security"

"Gus is always helpful, professional, and courteous. The property is always clean."

"Exceptionally helpful and friendly service."

"I appreciate everyone one who worked with me when I was unable to pay on time. Thank you!! ??"

"Everything was great!"

"Kirk and Gus are wonderful managers and provide great customer service!"

"I am very happy to have found a great storage facility in the exact neighborhood I needed. "

"The staff is very helpful."

"Clean,efficient,convenient "

"Excellent customer service"

"Gus on Mary street in Austin TX was great!"

"Property in excellent condition, staff is professional, security of property is excellent, carts in entryway are also a nice convenience."

"Space I wanted was available immediately."

"Get more than one elevator...lol"

"I was surprised when I received a call from Gus within minutes of booking the space on-line. He has been highly professional and personable. My experience (first time storage purchaser) gave me trust and confidence in this storage unit."