Self Storage Units near Austin in Round Rock, TX, 78681

"I have rented several storage units from this location and several other Life Storage centers around Round Rock. I'm completely frustrated with the processes and manner in which situations are dealt with at the McNeil location. After working with the store representatives on 3 separate occasions to have my card changed to a different card for billing purposes - all of which failed. When I finally got the card changed, it was not setup properly for auto-pay. I was appalled to receive a $40 late charge when my card is obviously on my account and I had been paying by auto-pay for the last 3 years. I was even more upset Besides the mice and customer-no-service, my experience had been fine. The fact that the store manager, Lance, refused to waive the late fee really showed that they are not customer focused. I should not have to pay for representative incompetence. The $40 that he said that he didnt see a reason to credit will cost him $24000 over the years we would have maintained our storage agreement. Need I say I'm not happy with this establishment."

"Mason is a rock star. Professional and courteous. Thanks for getting us set up!"

"Love this store! Great customer service and conveniently located near I35. Thank You!"

"Lance was extremely helpful and really took the time to explain everything while we were trying to upgrade units. He made the process a breeze. I would recommend this storage unit facility to anyone looking for storage space!"

"Michael was a great help at the mcniel location ."

"Great customer service!!! I got no complaints what so ever, Michael got me a reservation for a week, he was following up like is supposed to, very polite very helpful and the best... a great sense of humor!!! We need that this days !! Definitely I’ll recommend this place"

"Worst service ever. These guys just mockingly spend your time."

"Local management is incompetent. Phone support does not pick up the phone at all. Stay away from this place for your peace of mind."

"The worst customer service out there. Avoid this place."

"Mr. Michael Burress is very friendly and very helpful. He explained everything throughly and even opened up the lock I purchased! Highly recommend renting from here."

"Very fast and friendly service from Mr. Burress. Thank you!"

"service is terrible"

"Bad service ..."

"bad attitude towards customers"

"Bad service! I came to pick up the things that I won at the auction, they took payment from me, and after they asked for a deposit, I offered to pay by card, but I was refused! I suggested leaving the rights or other documents as a deposit, since there were so few things that it would take 5 minutes. But the employee was principled and refused me, after which I asked to return my money and it took more time than the registration itself! I will bypass this brand of garages and will forgive all my friends not to deal with it."

"very bad attitude towards the client. Refused to provide the service"

"Buildings pretty close to each other. Good price."

"My husband and I just rented a storage unit from them."

"Ive gotten several storage units through various companies and life storage is the only one to continually raise the storage fee due to "market prices". I've been in this unit for less than 6x months and they already raised the price on me twice. If you want a fixed price please go elsewhere. They also have deceptive advertising practices. Outside it says first month free, but that's only for certain units. It also says that everywhere online, but when you show up they don't have any first months free units. Avoid this company"

"Very clean and staff friendly and helpful"

"Spend your money elsewhere. Made a reservation, was told to come in a certain date and sign paperwork, bring my ID and get the unit, then they were closed that day. Called their main customer service & they directed me to a different life storage location instead at about double the price. Seriously, spend a few extra dollars and go somewhere that values their customers and their customers time."

"Smells like urine."