Customer Reviews - Life Storage #119, Westlake
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We at Life Storage want to maintain the best storage facilities in Westlake, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Westlake (#119)
4.87 out of 5
based on 46 of our most recent Reviews
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- Amanda from Rocky River, OH
5.0 out of 5
"Kathy and Josh have been so friendly and helpful to me during my entire time at the Westlake, Ohio LifeStorage. I want to acknowledge the great customer service they always provide. I recommend this location to anyone looking for clean and easily accessible storage and will be sure to use them again if I ever need to in the future."
March 23, 2019
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- Christopher from Maitland, FL
5.0 out of 5
"Outstanding service!
Top notch. When I need a storage facility again in the future I will look for Life Storage!"
January 23, 2018
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- Stacy from Olmsted Twp., OH
5.0 out of 5
"Julie at the North Olmsted, Ohio location on Lorain Road (location near post office) is awesome. She is so sweet, pleasant, and accommodating. All staff I encounter there are fantastic. Keep up the great work!! Thank you!"
January 06, 2018
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5.0 out of 5
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First time I have needed to use a locker and it was a good experience.
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November 26, 2017
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5.0 out of 5
"Josh at the Sperry Road, Westlake Ohio location is outstanding and delivered exceptional customer service. "
September 24, 2017
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- Kimberly from Sagamore Hills, OH
5.0 out of 5
"The staff was always friendly. The location is convenient and facilities were always clean. Thank you!"
August 23, 2017
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- Eugenia from Rocky River, OH
4.6 out of 5
"The representative explained the necessities to me. I walk with a cane and the representative brought me out a chair as the stool was too high for me. Also, I was able to sit down until we contacted our business."
August 19, 2017
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- Mary from Bay Village, OH
5.0 out of 5
"Very courteous service and the unit was cleaner than I expected."
July 26, 2017
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5.0 out of 5
"Josh was professional yet friendly, Always had a smile. Very kind. The rental unit was clean. Will rent again at this location."
June 27, 2017
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- Michael from Fairview Park, OH
4.3 out of 5
"Really liked the gentleman who set us up. Very courteous and knowledgeable."
May 23, 2017
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- Dale from Bay Village, OH
5.0 out of 5
"like motel 6. A clean comfortable room for a reasonable price. And I get to used the dumpster!"
April 25, 2017
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- Llyndee from Bay Village, OH
5.0 out of 5
"We miss you also??, we used your storage for 9 years!!!! Very pleasurable experience!!!! Thank you!!!
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April 23, 2017
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4.8 out of 5
"everyone was very helpful, and more than willing to answer all questions and concerns I had...thank you"
March 01, 2017
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- Meghanne from Cleveland, OH
5.0 out of 5
"Great company. Friendly staff at the westlake sperry road location. "
December 25, 2016
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- Jeffrey from Lakewood, OH
5.0 out of 5
"The representative was nice and helped me through any questions that I had."
October 20, 2016
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5.0 out of 5
"Glad we picked Uncle Bob's [Life Storage]. it wasn't even the closest storage!"
September 23, 2016
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5.0 out of 5
"Everything was so easy. Super convenient and secure. Will recommend!"
August 23, 2016
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- Scott from Bay Village, OH
5.0 out of 5
"Extremely impressed w/Uncle Bob's [Life Storage]. Nice touch with the use of the truck, made our storage experience even better."
July 10, 2016
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5.0 out of 5
"Jerry & Mary are wonderful people and experts in their field. If they were to move to another location in the desert; I would follow them!"
May 23, 2016
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- Anthony from Westlake, OH
4.3 out of 5
"The only issue I have is that the insulation / fireproof material on the ceiling is falling off the ceiling and onto my storage stuff. "
March 24, 2016
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- Sean from Rocky River, OH
4.8 out of 5
"Accessibility to the property, including the box truck made the rental very easy. Josh was always available to answer a question. "
February 23, 2016
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- Joseph from North Olmsted, OH
5.0 out of 5
"They were very willing to tell me of some discounts that were available also I wish I knew of the free truck service they had when moving in, but I had rented a truck early so they let me use it when moving out"
January 23, 2016
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- William from Lakewood, OH
5.0 out of 5
"everything was as I expected. Quality service and a quality product! What more could you ask for!"
October 28, 2015
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3.7 out of 5
"My impression is that the cost should be on a sliding scale to improve customer satisfaction. Real estate appreciates and new clients are added at a higher cost but long term should be rewarded as I do for my clients."
September 05, 2015
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5.0 out of 5
"You did wonderfully. I just wish the moving truck was immediately available. "
August 26, 2015
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- Karen from Bay Village, OH
5.0 out of 5
"Josh was extremely helpful, informative and met our expectations. He even swept out unit before we entered. "
July 24, 2015
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5.0 out of 5
"The Manager made the process quick, easy and left me with no questions. I really can't ask for more than that."
June 28, 2015
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5.0 out of 5
"There was not one thing more that I could have asked for during my inquiry! Everything was seamless! I will recommend this location to anyone I know in need of storage! "
May 26, 2015
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- Mike from Rocky River, OH
5.0 out of 5
"I am not too concerned with this but simply wanted to point it out that the room was needing a little maintenance. The wall separating my storage space from the next room over was partially separated from it's moorings. The folks stuff in the next storage area was visible and it seems reachable from my storage area--as well as my stuff from their space. "
May 26, 2015
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- Chris from North Olmsted, OH
5.0 out of 5
"Kathy and Josh were the primary reason I chose this place. I went to a couple of other places first and the service was terrible. "
May 26, 2015
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- Kathryn from Lakewood, OH
4.5 out of 5
"Moving is a stressful expirence and from my moving in date until I moved my belongings out the staff was kind understanding and helpful. They did whatever they could to make things easier on me during a crazy and stressful time. It is rare to find people who go above their job requirements to make someone's life just a bit easier and I am grateful to have been treated with such kindness. "
May 25, 2015
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- Georgia from Rocky River, OH
5.0 out of 5
"Josh was always very courteous and very helpful, but between winter and spring the concrete on my unit expanded/contracted and I wasn’t able to slide the lock to get my door open. He immediately came down and was able to move the lock so I can open my unit, but he pursued it further and had the problem fixed so that the concrete was moved back in place and I didn’t have any more problems.
Thank you Josh for the Excellent Customer Service!!!"
May 23, 2015
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- Catherine from Bay Village, OH
5.0 out of 5
"Before I signed papers, I was surprised I received an extra phone call to confirm, discuss and assure me of the size, location and if my contents would in fact it into my storage space."
May 23, 2015
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- Martin from North Olmsted, OH
5.0 out of 5
"Did my homework first. so far I'm satisfied w/treatment that I've received. When I needed the truck to move,it was available for use."
April 30, 2015
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4.7 out of 5
"We found Josh and Kathy to be sincerely interested in helping us through a difficult move, they both were very helpful throughout. Hopefully we will not be moving again anytime soon but if we did we would go back very helpful thank you !!"
April 18, 2015
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- Stephanie from N Ridgeville, OH
5.0 out of 5
"Never rented space before. It was really easy and people were very friendly and helpful. "
January 25, 2015
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- Lorraine from Bay Village, OH
5.0 out of 5
"Josh and Kathy are wonderful. They have always treated me like family and are always accessible.
Should there be other changes in our lives that would warrant another storage space, I will come here."
September 24, 2014
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- Mary from Bay Village, OH
4.8 out of 5
"Professional, friendy staff, very much appreciated the use of the truck at no additional charge, my storage unit was clean and dry."
June 27, 2014
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4.5 out of 5
"Not really sure which question I did not give a 5 star * to. Maybe not exactly clean? No light bulb in light? All in all, excellent service and we are very happy. "
May 28, 2014
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- Cindi from Rocky River, OH
4.3 out of 5
"Storage units seemed in good condition. People are friendly."
May 28, 2014
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- John from Bay Village, OH
5.0 out of 5
"At your Westlake, Ohio location on Sperry Rd., the manager, Josh, was outstanding!"
February 09, 2014
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- Jillian from Bay Village, OH
4.8 out of 5
"The whole process went very quickly and smoothly. The associate was very helpful and very friendly. "
February 06, 2014
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- Elizabeth from New Haven, CT
5.0 out of 5
"The staff at my facility is always warm and accommodating. "
February 05, 2014
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5.0 out of 5
" I felt you took care of my son's requirements and that's what I cared about."
November 23, 2013
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5.0 out of 5
"Josh is a pleasure to work with and talk too! He is always smiling and willing to help! Even when talking to Josh on the phone he is enthusiastic and friendly. Josh and his staff are the reason that we stay with Uncle Bob's [Life Storage]!"
November 16, 2013
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- Mike from Rocky River, OH
5.0 out of 5
"I forgot to come back later and let the Office know that H43 or H44 has an overhead door that sags down. It is my most north unit. "
October 19, 2013
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