30100 Lakeland BlvdWickliffe, OH 4409214.6 Miles Away
Customer Reviews - Life Storage #118, Cleveland
We at Life Storage want to maintain the best storage facilities in Cleveland, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Currently using Life Storage. Had a pretty easy time reserving a space and have had a decent experience thus far, BUT BEWARE - after a few months, they randomly emailed that they are suddenly raising the rent a substantial amount and provided no explanation. Was $197 and now it's $230. Not sure if this is standard in the industry, but seems like quite a price hike after only a few months of using their services..."
"I lost my storage unit key and was feeling very overwhelmed that particular day…I called the McCracken Rd office and manager Jeff was awesome. He was friendly, funny and very kind. I definitely recommend this business if you need storage."
"The manager of the site Jeff is the best, very helpful, knowledgeable and honest gave great service and advice on how to save money and this day and age everybody wants to be able to save. I would advise anyone who needs storage go see Jeff at lifestorage what a great manager."
"Rented my unit online, super easy process was immediately able to go to my unit and start unpacking. Jeff was super helpful with my gate code issues and super friendly as well. Facility is clean and well maintained."
"My experience at the McCracken location has been outstanding - way more than I expected. Jeff and Brittany are wonderful - so helpful, friendly, and fun! They have gone out of their way to answer questions and help. I was particularly impressed by the snow being cleared all winter - I have a garage door unit and I could always access it, even when there was feet of snow on the ground. I feel safe when I access my unit, and I feel my belongings are safe at your location. Thanks!"
"Jeff was extremely nice and helpful to us. We chose life storage while in the process of moving between houses and we were extremely pleased by the quality of the storage facility and more so the help we received from Jeff."
"While searching for a storage facility, I experienced bad customer service from 2 other places. I called Life Storage and was greeted by Jeffrey, who was very professional, nice, calm, clear & concise about the units available, the pricing for each & a tour. I started with one unit and then 1.5 yrs later rented another one. Both units were in the same building, which was convenient, nice and comfortable even during the winter months. Occasionally, the elevator would go down, but that was due to human error, (signs near elevator asks that the doors not be propped opened). Any questions/concerns Jeffrey or Brittany addressed them immediately. There is absolutely no way you can misunderstand the policy, pricing or customers’ responsibility while renting from here. The buildings are maintained, clean, and easily accessible. Thank you Jeffrey & Brittany, you guys were great!"
"I had a great experience. First of All I showed up right before they close and Brittany Stapleton was the associate on hand to help me and she was very patient with me. She showed me the unit I wanted and informed me of other sizes just in case I needed something bigger took her time explaining the contract to make sure I understood it over all she was very helpful. Hopefully everyone else is as nice as her ."
"Rented a climate controlled unit and after a few months I unfortunately discovered roaches everywhere. Lots of dead roaches in the hall and live ones got into my unit. Forced to pay monthly insurance through xercor and they didnt cover any cost of the belongings I threw away such as my microwave. I also got charged a 60$ disposal fee for using their dumpster and never got refunded. Know what you are getting into before you rent there."
"Jeff makes this facility such a great experience! I have purchased a few storage unit from this facility and he is always very busy when I go in but he is extremely patient kind professional and just an overall great guy to interact with."
"Nice please representative were professional went above and beyond the call of duty to make sure we were satisfied will recommend this to a friend. PS if you are storing furniture such as a couch maker sure you get one with a big enough door so it will fit through I made a mistake and got one with a small door and had a hard time getting my two couches in but I finally did get it in, I just don’t want nobody else to make the same mistake."
"I have had my space for a few years, and the staff are pleasant and helpful whether I speak with them in person or over the phone. The facilities are near, clean, in good repair. What I like most is the Security.... fenced all around that is topped with barbed wire, driveway gate that requires a personal password for access, as does the storage building where my space is located. Highly recommend!"
"I went here on 11/03/20 at about 1:45 to inquire about whether or not they had a unit in the size of around 10x20 I could rent. I walked in and the man working was helping one customer. Shortly, after he said "I'm going to be a while just so you know." I said "Ok, what does that mean?" He said "Wait outside." I said "About how long you think?" He said "I don't know, but the longer I talk to you the longer it will take." So I left. That was so rude. I couldn't believe it. Nice first and last impression."
"So I used LifeStorage as emergency storage. Once my financial means changed due to covid they locked my unit and held my stuff hostage until payment or abandonment. And if abandoned they continued to charge and take you to collection. I'm very disappointed in customer care. The manager person wouldn't help at all and almost didn't let my nephew use his card to make payment. Now I know better. Definitely won't use again or recommend. My only approval about the whole situation is the young lady that sold me the unit was awesome and place is very clean"
"So I would like to say Jason at life storage made the process of getting a storage unit very easily. I never had to utilize a storage unit before. I didn't know what size should I get or do I need climate control or not. So I was able to get a good size for me and my friend and there was a special going on with the unit also. I like how once you get a gate code you can come and go as you please between the hours of 6am-10pm .I definitely will be recommending them."
"It took me way to long to write this review but we changed our storage to Life Storage in July and we love it. Paul Gress was amazing, professional and very accommodating to what we needed. I'm glad we made the change. I recommend this location to all that need the storage space. it's clean, well it and secure."
"I temporarily moved from Akron to Cleveland for 4 months and I used Life Storage. Their manager and staff are extremely professional and gives great detail as to what to expect before, during, and after. I had an indoor a/c unit on the second floor and their facilities were pleasantly clean and well maintained. They provide flatbed for patrons to use which were helpful. They also have a moving truck for use! I would highly recommend Life Storage on McCracken."
"The young lady that manages the property where my belongings are stored in Garfield Hts, OH, is very pleasant and professional. Regardless of my questions or concerns, she is most helpful in providing the information that I need. I am confident that my belongings are safe, and I feel safe when on the property. Thank you for everything that you do!"
"This place is amazing Alberta the property manager is the best! You can do whatever you want before 10pm also you get your first month free helps out a lot if your in a tight situation i Recommend this clean safe storage place !!!!!!"
"I love doing business with you guy and anytime someone ask about I tell them about you guys. love that fact that I never had a problem while I was using you storage and when I could not fine my key you cut the lock off for me thank you very much for being a great staff "
"This is my third time using your company: twice at the present location and once at a farther away location. Each time I have been very pleased with the helpfulness of the staff, the overall running of the service and pretty much with the price and customer service also. They have also worked with me in the past in my having been unable to pay the full amount due to long-term unemployment for which I was REALLY GREATFUL. Keep up the good work!"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #118, we offer great property security systems and clean, affordable storage units to rent for the residents of Garfield Heights, Maple Heights, Cuyahoga Heights, and other neighborhoods in Cleveland, OH. Call us with questions, reserve online, or click here to compare other storage units in Cleveland.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 12:00 pm - 4:00 pm
Facility Access Hours
Monday: 7:00 am - 10:00 pm
Tuesday: 7:00 am - 10:00 pm
Wednesday: 7:00 am - 10:00 pm
Thursday: 7:00 am - 10:00 pm
Friday: 7:00 am - 10:00 pm
Saturday: 7:00 am - 10:00 pm
Sunday: 7:00 am - 10:00 pm
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental