Customer Reviews - Life Storage #738, Upper Saddle River
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We at Life Storage want to maintain the best storage facilities in Upper Saddle River, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
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- Overall Rating for Life Storage in Upper Saddle River (#738)
4.89 out of 5
based on 49 of our most recent Reviews
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- Ridgewood from Montvale, NJ
5.0 out of 5
"All great if circumstances change....we’ll be back. Jeanne"
June 23, 2019
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5.0 out of 5
"Ted was fabulous to deal with from start to finish!!!"
April 27, 2019
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- Michele from Ho Ho Kus, NJ
5.0 out of 5
"I love that I wasn't required to give 30 days notice when I left. Many companies charge an extra month if you don't."
April 23, 2019
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5.0 out of 5
"I'd like to say that i'm always treated like family at Upper Saddle River site. I would highly recommend this storage site to friends."
April 16, 2019
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- Gillan from Ridgefield Park, NJ
5.0 out of 5
"Everyone there is kind polite and full of knowledge very helpful "
March 02, 2018
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- Sookie from Upper Saddle River, NJ
4.8 out of 5
"Ted and Mike were great, very pleasant, helpful and concerned for my needs. I've rented storage with several different companies in NJ and MASS and this place is one of the best!
Thanks."
January 05, 2018
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- Cynthia from Upper Saddle Riv, NJ
5.0 out of 5
"We stored our "treasures" - aka "stuff" for two years and were very satisfied with our experience with the facility and staff. Thank you."
October 23, 2017
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5.0 out of 5
"The parking space is very well maintained . The out side storage space are cleaned and numbers are clarified. The employers Ted and Mike are Very kind, patient and had answers to all my questions. Thank You for a wonderful experience."
September 29, 2017
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- James from Salt Lake City, UT
5.0 out of 5
"Worked with Mike to deal with a complex need - he went more than the extra mile to help me, including making himself available via cell phone on his day off. Facility is well kept and pricing is competitive. But it's the service that makes for a loyal, long-term customer. Thanks, Mike!"
June 18, 2017
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5.0 out of 5
"The staff was expremely courtesous and helpful at all times. Particularly Mike and Ted. I had a good relationship with them. I simply no longer needed the storage. I will certainly contact the office if the need for storage arises in the future"
June 07, 2017
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- Nicole from Saddle River, NJ
4.9 out of 5
"This was a much better experience than I was anticipating. I've been to other storage facilities to help friends move and whatnot. This facility was nicer and I felt safer than almost all of the others I've visited. Your staff was also always very courteous and helpful. If I needed a storage locker in the future, I would use you again without hesitation."
May 23, 2017
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- Barry from East Stroudsburg, PA
5.0 out of 5
"Bob's stood out because the people who work at the Saddle River operation looked after their customers. The place was always neat and clean.
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December 23, 2016
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5.0 out of 5
"I don't recall the name of the gentleman that helped me out, but I'd like to make the upper management aware that this man really changed my mind about using Uncle Bob's [Life Storage]. At first I was on the fence about who to use for storage and after stopping in for a price quote, I walked out of there knowing exactly what I wanted to do. Thanks to an informative and extremely helpful associate, my experience was painless and easy. Any question I had, he was right there with an answer and as someone who works in customer service, I was delighted with my service."
November 23, 2016
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5.0 out of 5
"Very goodI was happy keeping my stuff there was easy access I just didn't need it anymore"
September 23, 2016
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5.0 out of 5
"You totally met my expectation and even more. The staff in 738 are very helpful, polite, knowledgeable, attentive and acted on my best interest, by finding the storage combination I needed, which was very impressive. I recommend everyone I know to use your services. "
June 22, 2016
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- Heather from Waldwick, NJ
5.0 out of 5
"Mike was amazing to work with and did everything he could to assure my needs were met. Even though he is a one man show, he had everything under control and well organized. Mike was a complete pleasure to work with, thank you! "
June 08, 2016
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4.8 out of 5
"Associate addressed any questions and concerns I had in a professional and welcoming manner. He clearly explained the company policies and procedures. "
March 25, 2016
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- Lorraine from New York, NY
5.0 out of 5
"Mike was very patient with all of my ?'s and went above and beyond to help with the moving in process. "
February 25, 2016
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5.0 out of 5
"The Associates at the front desk always made me feel secure and taken care of. It made a stressful situation to be quite pleasant! Thank you!"
January 25, 2016
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5.0 out of 5
"Having never used a storage facility, I was nervous about doing so. I had recently moved and needed to do some repairs on my new home before all my furniture would fit in.
Mike was very helpful and courteous. I left your facility feeling much relieved about the whole experience."
January 25, 2016
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5.0 out of 5
"Both Gentlemen at the facility are outstanding and a real asset to your business!!"
December 28, 2015
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- Lauren from Hackensack, NJ
4.9 out of 5
"Much friendlier and helpful than I expected when facility changed from Lackland to Uncle Bob's [Life Storage]. Every single employee seemed genuinely nice. "
December 23, 2015
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- Arthur from Ridgewood, NJ
4.8 out of 5
"The manager of the facility was friendly, knowledgeble, helpful, and professional. He made the difference."
November 23, 2015
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4.5 out of 5
"I feel like my belongings are safe and secure. It's a well run company from what I can tell. "
October 26, 2015
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- Regina from Park Ridge, NJ
5.0 out of 5
"very accommodating, courteous, helpful. couldn't ask for anything more."
October 02, 2015
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- Jeong from Upper Saddle River, NJ
5.0 out of 5
"Mike Piazza who help me to get space, he is so knowledge and very much satisfied about his job done to me.
I have lots of thanks to Mike. He has really warm heart and tried help as much as he can. Thank you Mike"
July 28, 2015
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- Bob from Upper Saddle River, NJ
5.0 out of 5
"Mike, the manager, greeted me and talked me through the rental procedure and gave me a very clear overview of the facility. A very pleasant experience. "
April 28, 2015
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- Edward from River Vale, NJ
4.9 out of 5
"Both the great space and the tremendous service were better than I expected - certainly better than other storage places that I visited."
February 26, 2015
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4.8 out of 5
"everything work out well for me and i appreciated that the space was perfect and you prices were very good"
January 23, 2015
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5.0 out of 5
"I thing it is the best storage facility in Bergen & Passaic county."
December 29, 2014
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5.0 out of 5
"I was not expecting the level of attention at storage facility which I encountered."
October 28, 2014
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5.0 out of 5
"I had a wonderful experience w/Uncle Bob's [Life Storage]. Staff was always very friendly & helpful, the facility was always clean, well lighted & well maintained & the price was very affordable.
Thank you!"
October 23, 2014
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- Raymond from Bergenfield, NJ
5.0 out of 5
"I think that it is a very safe location. Very accessible off rt 17. The hours of operation are very convenient. I like this storage very much. Thanks. Keep up The good work. "
August 27, 2014
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- Joseph from Edgewater, NJ
3.7 out of 5
"I have outside storage PAD, when I bring my 13' motor home in and out I must avoid the over hanging trees. "
August 27, 2014
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4.5 out of 5
"Our storage space was very convenient, clean, and secure."
July 26, 2014
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5.0 out of 5
"Eric and Mike are always willing to help with any questions or concerns the "renter" has been presented. They are truly great guys!!! Thanks for everything!!! "
July 25, 2014
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- Salvatore from Ramsey, NJ
4.6 out of 5
"Add more units, & Add alternate front keyboard for when 2 cars are entering ahead. It is dangerous/deadly to wait on R-17!!!!!!"
July 25, 2014
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5.0 out of 5
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when I forgot to click the lock I was immediately contacted . that made me feel everyone at uncle bobs are concerned about all and everyone's personal properties"
April 15, 2014
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- Patrick from Montvale, NJ
4.4 out of 5
"Everything was done in a timely way and professional"
March 01, 2014
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5.0 out of 5
"The Upper Saddle River location I use is a top notch facility at an excellent price. This is an unusual combination for the general area that it is located in. Thank you!"
March 01, 2014
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5.0 out of 5
"Last time I went to my storage, I received an immediate call that I did not lock my unit properly. Great service!!! Keep it Up!!!"
March 01, 2014
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- Kathleen from Waldwick, NJ
5.0 out of 5
"It's a great facility and I am happy with it! I did recommend my son to use the facility while moving and he did use it and was equally happy for the brief period he had to use storage! "
March 01, 2014
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4.8 out of 5
"What you see is what you get--good, basic, clean, affordable storage, serviced by sincere, hard-working people. "
February 28, 2014
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- Minerva from Westwood, NJ
5.0 out of 5
"have always been treated well and i`m very satisfied with my unit."
February 28, 2014
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- Jane from Lakewood Ranch, FL
5.0 out of 5
"This was my second use of Uncle Bob's. I needed storage space because my 31 year old daughter had a stroke, and her life (with furnishings) had to be put on hold. As before, the great staff gave me excellent service during this very stressful period. I knew items would be secure in the immaculate space.
I highly recommend Uncle Bob's in Upper Saddle River."
January 24, 2014
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- Jonathan from Ridgewood, NJ
4.4 out of 5
"I felt confrontable with the location and security of the site. I also agree that the staff was every informative and useful. "
January 09, 2014
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5.0 out of 5
"Despite this being my only experience storing some personal belongings, my experience was excellent! I have nothing to compare to, but I cannot imagine that service everywhere else could be as good. The prices were very fair, facilities clean and easily accessible and the staff was EXTRAORDINARILY helpful and pleasant."
December 13, 2013
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- David from Pearl River, NY
5.0 out of 5
"I reserved in advance. I got what I expected without any nonsense. Mike in the office was really helpful. My movers were able to work quickly without me there. I can pay online which makes it easy too. Price seems reasonable."
November 07, 2013
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5.0 out of 5
"Uncle Bob's Self Storage is amazing and wonderful as always , please keep up the excellent work . Love you guys ."
August 30, 2013
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