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1600 Woodson RdSaint Louis, MO 631146.2 Miles Away
Customer Reviews - Life Storage #638, Saint Louis
We at Life Storage want to maintain the best storage facilities in Saint Louis, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Can't say enough about how positive of an experience it is to work with Terri and rent at this facility. She is one of the best property managers I have ever met. Highly recommend this location for storage needs."
"I've worked with Terri McEvoy for over a year. One of the best customer experiences every time I came in!! It was a few times I didn't completely lock my unit and Terri would always be sure to lock and call me, but she also took the time to show me how to lock everything properly!!"
"Terri is awesome!! Personable & thorough with all information regarding her facility. She keeps the Manchester Rd/Kingshighway location in tip-top shape…entrance, drive through area, halls, and storage units all immaculate! Security is on point, several storage unit size options, and no contracts w/affordable pricing. Great experience storing things at Life Storage!"
"Was looking for extra storage, the lady Christina, I'm pretty sure was her name, was super nice showed me around, very courteous. Place was very clean and affordable. Actually we ended up moving out of area so I chose another facility but the service of this other place wasn't great."
"I had a truly professional experience with Terri Mckevoy. She had to deal with a very very difficult customer but was still able to multitask and get my unit set up. Afterwards she gave us a very thorough tour with some tips on how to keep our unit properly latched. Overall, delightful conversation and incredibly helpful despite that awful customer. Thanks Terri!"
"I’ve been working with the Manchester location for about one month now. Terri and Matt have been a great help - moving packages to my unit when they arrive and offering helpful answers to all of my questions. Would definitely recommend!!"
"I was asked if I wouldn't mind giving a review, and I certainly do not. Especially when customer service was decent.
I've been in business with the company for one week now and am pleased. I do wish there were a trash can in the area because when unloading, small pieces of trash (leaves/mud mostly) sometimes falls out of the moving van."
"Best experience I’ve had with a business in a very long time. Terri was amazing! So helpful and friendly. She made the entire process so easy and you can tell she loves what she does. The facility is clean and is in a convenient location. Highly recommended! A+ 🙌🏻"
"Terri was a great help at this location! I have been having issues with other storage units lately and she took the time to walk me through this one and made me feel very confident with the units and company. Would definitely recommend!"
"Went here to look for storage for January. Management super knowledgeable and great looking facility. Great security. Will be coming here when I’m ready to store my stuff to get ready to put my house up for sale."
"Well at first I wanted a small space for $26 then they suggested a little bigger space for $34 I said okay and then I needed to buy insurance which I was not aware of for additional $14 so we're now up to $48 and then something like a $26 registration fee for a second floor unit fortunately I cancelled lost my $76 I saved a lot of money over the year by not using Life Storage"
"I wanna start by apologizing for coming to the office so late to move in! Bethany was awesome. It was time for her to close but she was patient with me and took her time explaining everything and answering all my questions. She even took me on a tour of the building and showed me a few different spaces because I couldn’t make up my mind. She was so helpful I hope all of you workers are just like her. Workers like her are the reason for all of life storages amazing reviews! THANKS AGAIN BETHANY"
"The customer service at this location was above and beyond Saturday!!! The young lady Bethany in the front office was extremely busy when I walked in. There were a handful of people in there with and and what seemed to be a delivery of some sort all at once. She was fast at helping everyone in the order they arrived and got them where they needed to be efficiently. I just came in to inquire about a storage space for myself and she showed me a couple of different sizes since I was unsure what I may need and gave me prices as well as informed me of the current specials they have for new customers 20% off of boxes and things and a time slot for their van for moving. I will definitely be using this facility when the time is right for me. Thank you again for all of your help. Hope to see you next time!"
"Terri was SO helpful with the process of renting a space while waiting for my house to close! She personally walked us to the unit, explained everything I’d need to know, and helped me to rent a van for moving. Definitely went above and beyond!"
"The ladies in the office Bethany and Terri are patient and very good at communicating everything so it is understandable. They made me feel like this is the place I wanted my belongings to be. There’s awesome."
"Terry was so nice helping me get my unit setup today! Prices here are very reasonable as well. I got a climate controlled unit for 20 bucks cheaper a month and twice the size of the competitors space. I will recommend this service to my family and friends that need storage!"
"Terri, the Lead Manager done an excellent job at helping me finding the right space I needed at Life Storage to accommodate my items. Terry was patience, friendly, kind and nice. Terry answered all my questions in regards to Life Storage prices, late fees, monthly payments, store hours, gate access times,insurance and items that you can purchase at Life storage (lockers, boxes, and other etc.) Terri always goes
above and beyond to get the job done when it comes to the customers that needs a storage space at Life Storage..."
"I have had my unit here for about a year. I absolutely love Terri and Bethany. They have both been so helpful with everything and any issue I bring up, they have addressed it immediately. I recently had a rent increase, which is less than when I stored with a different company. I am very happy with this facility and the wonderful ladies who work here."
"They like to arbitrarily raise the monthly rates. I pay about $20 more than when I started 2 years ago. Most recently they took away the only perk that existed here, they went from having 24 hr access to access hrs of 6am-10pm. "To keep the riff raff out" is the reason I was given by management. Isn't that what coded entry is for? Believe me, when you're on 3rd shift schedule, this is a problem. Especially when it was a major factor in choosing the facility."
"The ladies in the office Terri and Bethany were a huge help today. They showed me a few units that would work best for me with the information I gave them and they were so helpful. Life storage is awesome 😎"
"MRS.TERRI AND MS. BETHANY ARE TWO GREAT REPRESENTATIVES FOR LIFE STORAGE. THEY ALWAYS HAVE GREAT CUSTOMER SERVICE. THEY DO A WONDERFUL JOB AT MAKING LIFE STORAGE CURRENT AND FUTURE CUSTOMERS FEEL WELCOMED ALWAYS. IF YOUR IN NEED OF A STORAGE SPACE I RECOMMEND YOU SEEK AFTER THESE TWO LOVELY LADIES AT 4959 MANCHESTER AVE 63110"
"For starters the ladies in the office are sweet, helpful, informative, and efficient. Thank you Terri and Bethany. Also, the facility was very clean and effective for me to store my things. I was extremely satisfied with their services."
"Today January 9, 2020, I arrived to the unit and elevator 3 was out. I don't remember the lady name who work there but I know it wasn't Terri. I called her and she immediately came and fixed it. She was so sweet and very welcoming and I enjoy that. Thank you very much for being so helpful today. 239❤"
"I came into the store and the young lady Bethany helped me figure out what size unit i needed for my belongings. She was friendly and efficient. Even tho they didnt have the size and type i wanted available that young lady went out of her way to get me set up at one of their other locations with a reservation and everything. I couldn't have asked for better service. Thanks again."
"Came into the facility for my husband because we had received a call fro Bethany due to our unit not being secured properly. I was so pleased with the way she handled things. She called us emailed us and when i came in she was more then happy to help. She explained the issue with the latch and took the time to walk me to the unit and made sure i knew how to properly lock my unit. I have never been more certain that our belongings are secure at this life storage location. Thanks again Bethany!"
"Bethany is an amazing asset to this company. I have been on the fence about storing with the life storage at this location when i leave the state and she made sure i knew my belongings would be safe and well taken care of. She also offered me the discounted rate for the things i may need to pack my things for the move and offered me their van at an amazingly low cost to me. These were just the things i needed to hear to feel certain i will be storing at this location during my future move. She was AWESOME!!!!!"
"This is an awesome storage space. I called and spoke with bethany on monday about a potential move in in February of next year and she gave me all the details fees and cost for start up. She mentioned the extra security with the gate codes cameras and the employees walling the facility daily. This is a place i know i could store my personal belongings and feel assured that my things will be very well looked after. I appreciate all the help and information she gave me. Thanks Life Storage you guys are AMAZING."
"Walked into the facility wednesday and tho i am not ready to rent at this time Bethany made me positive that this is where i will be storing when the time comes. The place is clean and well kept. She reassured me how my things would be secured with the codes and cameras. The facility is well lit. Finally the customer service was priceless. She made the process of informing me very efficient and understandable. Let me know my options and current costs and such. I love this life storage facility."
"Weve used storage for years, mostly at public storage and uhaul. This was our first experience with life storage and were very happy with their facility and bethany and terry made it an easy transition for us. We will be keeping our bussiness here from now on. Thanks bethany and terry 5 stars from me"
"I came to thw facility with my moving company in tow and the management at this location helped be get a larger unit fast and efficiently. Those to gals Terri and Bethany were so sweet and helpful and they made my decision yo store with life storage that much more pleasant. Thanks again girls."
"The new front office staff at this location are wonderful. Terri, the office manager, is very professional and considerate. Bethany, the assistant office manager, is so sweet and charming. They made my moving out a stress free experience! I will absolutely be using Life Storage in the future."
"Life Storage at 4959 Manchester Road has been absolutely remarkable during the time that covid-19 hijacked the world. I spoke with Terry who was very helpful in resolving issues related to my account. She was professional, yet empathetic, as I explained to her all the issues I dealt with relocating to another state. She worked with me tirelessly until the matter was resolved. It's nice to know that my personal belongings were in the hands as a facility it hasn't forgotten the meaning of the words good old-fashioned customer service"
"All of the workers that were out when we arrived were very rude. If you ask any question they talk to you like you are an idiot. We packed everything into the storage and then locked it up. Two weeks later we receive a phone call from Brian saying that our unit is "not secured". When I asked what happened to our lock he says we did not put one on, when we know we did. He was very rude and would not answer any of my questions but just say your unit is not secure over and over and that the lock was inside our unit. I stated we put our own lock on the unit and what happened to it? He said you can't use your own lock, which we did not know this but still are not sure what happened to our lock, which was never answered completely. His tone the whole time was very rude from the moment the conversation started. We will never use these storage units again and would not recommend these for anyone."
"I would like to start off by saying my experience with this facility did not start out that great. Matter of fact, i moved into a space and at the time Bethany was awesome. She was very helpful and was doing what she could to make my move easier. Two days later i came back into the unit and noticed there was water getting into my unit from somewhere but i couldn't move my things into another unit yet because my wife and i were leaving to go back to texas for her surgery. Bethany sold me some mattress covers at a discounted rate to cover my things in that area until i could come back. I really appreciated the fact that she seemed to genuinely care about my belongings. We just came back to town sunday. And decided to start moving out things into a new unit. She helped find cards and made sure we didn't need anything additional for our transfer. Bethany was the biggest help through out this entire mess and i really wish companies had more employees like her. Helpful, kind, hard working, motivated, and a problem solver. I will definitely store with life storage now and in the future."
"Bethany did an awesome job getting me & my family situated in a 10x20 storage unit.... The ease of the transaction.... She gave me a tour of the different units & was very knowledgeable& helpful.... I'm so excited about my decision to use Life Storage.... Hopefully they keep up the excellent customer service.... 😍😍😍"
"Bethany was awesome. She made it easy to get the information that I was looking for about storing with Life Storage. She gave me all the information I needed and the things that I didn't even know I needed to know about storing with any facility when I prepare for my move I will definitely be storing with Life Storage."
"If you are currently looking for storage this place and the customer service at this location is perfect for anyone. I just happen to drive by and seen they were open a few days ago. Bethany was such an amazing help on deciding what size unit i would need among other things. Now and in the future i will be coming here for all of my storage needs."
"I stopped by the manchester store just to see what my options were with storing my thing. Bethany was just the best. She helped me gauge what size i would need or if i needed temp control and answered all my questions. When i decide to store i will be going with her facility."
"I stored some studio furniture, artwork, and materials here in a climate controlled unit for 3 years and it was perfect. All my items are in the same condition they were when I started. I recently moved everything out, but will consider Life Storage as my first option if I need high quality storage space again."
"I was very disappointed with my experience. When making my reservation I was explicitly told by a customer care agent and the manager Terri that I would be able to prorate the rent out in my final move out month. However, when the time came I was refused that option based on a fine print in the contract. I will not be doing business with this company again."
"I'm very pleased and satisfied with this facility. I love that I have true 24 access and feel like my belongings are in good hands. Desiree helped me choose the right size unit for my needs and was very helpful though out the whole process of securing my unit and explained everything in detail as well so I'd like to give her 5 stars as well!!"
"I came here last year and had Molly now this year I have Ashley and they both were amazingly professional and beautiful! They both worked hard and fast. Definitely will be back again next year and might meet someone new!"
"A very excellent service and very professional.
specially the Associate Store manager Desiree Palazzolo, she was very welcoming and helpful. I thank you for your help. I definitely recommend the place. Keep it up!"
"First off let me start by saying excellent storage facility. It's very neat, clean, and spacious. The customer service is exceptional and problem resolution is very efficient. Ashley is awesome sauce and keeps a cool head under pressure. Hey Ashley, you go girl!!! Life storage number ONE recommendation for storage FACTS!!!"
"This place is hopping. Ashley is always very friendly even though she is very busy. When she is done with one customer and gets to you she acts as if you are the only ones there as in she really takes her time to walk us through everything! Highly recommend coming to see Ashley here!"
"I have been to a few storage places but this place is by far the best one. The people that work here like Ashley and Desiree are so helpful and nice. They even helped me get a few things in my unit. Takes customer service to a whole new level!"
"Molly is the best, love her work ethic, flexibility and overall customer service. She has been nothing but the best, especially when i had 80 boxes delivered on her day off and she still made it to the store to help move them in for me 5 star business!"
"I went to life storage today and Miss Molly was so helpful and shes such a sweetheart she definitely made me feel welcome to be there and I love the building if I could give this place a 10 star I would lol"
"This is a good location with friendly staff.
Desiree was knowledgeable very nice and super quick to process my
Rental unit . This facility is very well maintained and clean. Hands down love this facility."
"Molly Oshea She is an excellent worker!!!
she tells you every step you should take, even if it's your first time she helps you make everything super simple, my things are definitely in the right place #lifeStorage"
"They made things quick and easy to get my things moved in as soon as possible. This was my first time getting a storage unit, and I walked in clueless of what to ask for. They did everything for me. I definitely recommend this place 100%."
"Such a great experience renting a storage unit from this location. The manager Molly is fantastic! Today especially, our movers decided to come earlier than expected and we could not be present at the time. She really helped to expedite the process and help my inlaws aid with the move as we could not be there personally. She was such a calm voice during our panic! Would definitely recommend!"
"I had an awesome experience. Kyla made what is usually a headache into a ease of an experience. If it wasn't for her and the crew at life storage, my move would have been harder and more $$$. Thank you very much for all your help"
"This is the only place I will ever rent a storage space from or recommend to friends and family. The Store Manager Molly O'Shea was fantastic, she had a office full of customers and she and not all where happy that they had to wait but by the time she was finished with each & every customer; Everyone was laughing, thanking, & hugging Molly because she tended to each customer as if we were the only customer she had seen all day. She is really good at her job & it shows throughout whole property. Very impressive, great experience that I really wasn't expecting when renting storage!"
"I had a great experience at Life Storage. I was able to make my reservation online, and they called to confirm the following day. The facility is very nice, new, safe, and easily accessible. They also provide moving carts which was a great help. I would highly recommend."
"My Experience @ LifeStorage Has Been Great! Molly & Logan Have Been Giving Me The Greatest Customer Service I Could Find! Coming From Las Vegas To St. Louis Was Different In That I Found That I Had Access To My Storage Unit 24 Hrs A Day. The Facility Is Safe With Security Camers. And, It's New! I Highly Reccomend Life Storage!"
"I had several storage locations on my list to check out for our downsizing needs. After meeting Molly (our first location to visit) we signed that day. No more locations to visit. Molly is a total pro - she was so helpful!! We just cannot say enough. Your great facility PLUS Molly sealed the deal for us. We are VERY pleased. THANKS Life Storage and Molly!!"
"My experience with storage units has typically not been great. They are usually kinda sketchy and dirty. Life storge is pleasant surprise. Very clean and professional. It was the easiest move I have ever had. Thank you"
"I needed to set up a storage unit to help me transition during a move from one house to another and decided to try this LifeStorage location because of all the good reviews. Molly, the manager, and Logan got me set up with a unit quickly and efficiently (I was in and out of there within half an hour) and they were both very friendly and helpful. The facility itself is nice; it seems very secure, and I like the 24 hour access!"
"Today I opened storage at the Life Storage on Manchester in St. Louis and I am very pleased. Logan was a great help explaining everything I need to know about opening a storage account. Molly was a great help too. She is very knowledgeable."
"I showed up to Life Storage with a car full of boxes after a terrible experience at Public Storage down the road. Molly and Logan set me up immediately with a storage unit. Very easy process. Nice facility. Was also able to take advantage of a promotional deal. Huge relief!"
"Molly has been fantastic to work with as I transitioned into my storage unit. Its been a crazy month and her professionalism, friendly demeanor and great follow through has been wonderful. I would highly recommend! The pricing is great too."
"Very professional establishment that is upfront with pricing. There store manager Molly is very knowledgeable and helped me get settled. Highly recommended. ( Property is humidity controlled not climate controlled)"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #638, we offer great property security systems and clean, affordable storage units to rent for the residents of Forest Park, Kings Oak, Central West End, and other neighborhoods in Saint Louis, MO. Call us with questions, reserve online, or click here to compare other storage units in Saint Louis.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 12:00 pm - 4:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental