Customer Reviews - Life Storage #309, Florissant
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We at Life Storage want to maintain the best storage facilities in Florissant, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Florissant (#309)
4.90 out of 5
based on 36 of our most recent Reviews
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4.8 out of 5
"They are very understanding to your concerns and Needs. I would recommend this Company I’ve been with them for almost 2yrs"
July 01, 2019
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- Savitria from Florissant, MO
5.0 out of 5
"Rich and Carl are genuine, caring and helpful! Best experience in 20+ years of being pharmaceutical rep!"
April 23, 2019
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- Barbara from Florissant, MO
5.0 out of 5
"Carl was great. My first time renting a storage unit. Only issue and it was not Carl’s problem but a problem with the computer that required help desk. After about 30 minutes I left and cane back.
Carl was awesome"
April 15, 2019
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- Anthony from Florissant, MO
5.0 out of 5
"The staff were very helpful. They worked to accomodate nearby construction "
October 23, 2017
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5.0 out of 5
"This is the 2nd different occasion to rent a storage space form this location and both times I have been very happy with the results! I was especially happy to receive a 1/2 price discount for my 2nd month of rental this time!"
June 27, 2017
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5.0 out of 5
"I was very impressed with the service that I received. I was impressed with the grounds and the cleanness of the storage unit. "
June 22, 2017
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5.0 out of 5
"Courteous service, Spent time showing the unit we would be renting."
April 26, 2017
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- Matthew from Florissant, MO
5.0 out of 5
"The guy at the front was so respectful and helpful. Made my choice easy to choose your company "
April 26, 2017
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- Julie from Florissant, MO
5.0 out of 5
"The manager at your location on Shackelford goes above and beyond for his customers! Richard is one of the most caring people I have ever met,you can truly tell he loves his job and his customers! I think the company should find a way to recognize his outstanding customer service!"
February 23, 2017
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5.0 out of 5
"The storage area was about the right size for my items and the man behind the counter told me everything I needed to know. The passcode he gave me worked the first time I used it without any assistance."
January 24, 2017
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5.0 out of 5
"Richard is a valuable asset to the Uncle Bob [Life Storage] company. I have found him to be very kind and very considerate."
December 23, 2016
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- Allen from Florissant, MO
4.8 out of 5
"This location is well-kept and maintained. Consistently see employees checking locked units and removing trash from facility. It's one of the observations I've seen and one of the reasons why I selected this location."
October 23, 2016
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4.7 out of 5
"Your customer service reps were very nice and helpful to us."
October 23, 2016
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- Vickie from Florissant, MO
5.0 out of 5
"Richard & I believe the other person in the office name is Ron. They both are happy, polite & extremely helpful every time we go into the office. We would recommend Uncle Bob's Storage #309 to any one who would ask us about a storage place. We are very happy customers!"
June 14, 2016
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- Jim from Chesterfield, MO
4.4 out of 5
"Your storage facility is run very professionally. The only negative is that your prices are on the high side."
February 27, 2016
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- Kaitlan from Florissant, MO
5.0 out of 5
"Richard was a huge help! He made our experience easy and enjoyable! Big thanks to Richard!
"
September 23, 2015
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- Eileen from Florissant, MO
5.0 out of 5
"You met all my expectations and more. The associate was more than courteous and professional, he was extremely helpful."
August 30, 2015
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- Michael from St. Louis, MO
5.0 out of 5
"Very clean and well maintained. Richard is very nice and helpful. I have two units at this location and am very satisfied with both."
August 26, 2015
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- Beverly from Florissant, MO
5.0 out of 5
"Very positive experience. Always willing to help never disappointed. This was our second time renting a unit at this location, won't hesitate to return should the need arise. "
August 25, 2015
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- Jennifer from Saint Louis, MO
5.0 out of 5
"Pam was absolutely fantastic. She did everything she could to accommodate my needs for storage. She truly understands customer service. "
July 23, 2015
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- Kimberly from Florissant, MO
5.0 out of 5
"The process, terms, and conditions were clearly explained and the associate was both personable and knowledgeable."
June 26, 2015
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4.7 out of 5
"Rich was very kind. I forget the lady's name who worked there, but she was very helpful as well."
April 23, 2015
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4.8 out of 5
"Our experience was easy and trouble free during a difficult time in our lives. We were glad that things at your facility went that well."
March 30, 2015
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- Robert from Florissant, MO
4.9 out of 5
"They always make sure the side gate is opened for me,since I don't drive Pam is Lay's smiling and always asking how my day is"
March 29, 2015
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- Nancy from Florissant, MO
5.0 out of 5
"The staff was always friendly and knowledgeable. I knew my valuables were in a safe and secure facility."
January 25, 2015
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- Brooke from Florissant, MO
5.0 out of 5
"Pam that works at our location is wonderful. She went above and beyond to make a happy and get us a unit in a great location. She has been very helpful and kind. "
December 18, 2014
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- Carol from Florissant, MO
5.0 out of 5
"Attendants are always helpful & personable. It's a pleasure to go there."
November 26, 2014
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- Deborah from Florissant, MO
5.0 out of 5
"Richard and Pam are great. They are one of the reasons why I stay at Uncle Bob's [Life Storage]"
September 21, 2014
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3.6 out of 5
"It would be nice if the property had more outdoor lighting and (timed, perhaps) lights inside the individual units. I seldom feel secure going there after dusk. Also, in future I would prefer a unit that was not built on a hill, as this is inconvenient when loading and unloading. Otherwise, this is fine."
August 29, 2014
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- Susan from Florissant, MO
5.0 out of 5
"The gentleman that helped me was very courteous and helpful. I was impressed with his kindness and professionalism."
June 05, 2014
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- Regina from Florissant, MO
5.0 out of 5
"everything was great, the customer service, was outstanding, and very helpful, I will highly recommend someone to your facility."
March 26, 2014
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4.8 out of 5
"IF POSSIBLE DROP SALT AROUND ENTRANCE TO ALL STORAGE DOORS TO MELT ICE THAT MAY BE BLOCKING THE ENTRANCE MAKING IT IMPOSSIBLE TO GET INSIDE. THANK YOU."
February 24, 2014
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- Diana from Florissant, MO
5.0 out of 5
"I am incredibly happy with your Florissant location. I have 3 lockers there for happy reasons and sad. Richard and Pam have been incredible in their help and support. My Dad passed away in Mar 2013 and I had to empty a house. Sometimes I would be unloading a car or truck and Pam would come down to see how I was doing and to help. She was a real moral booster. I could pay on-line but I don't just so I can go in and chit chat a little bit. They're awesome!"
February 21, 2014
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5.0 out of 5
"rich is one of the best people I have ever dealt with."
January 04, 2014
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- Patricia from Florissant, MO
5.0 out of 5
"I particularly wish to acknowledge Richard at the facility on Shackelford Rd. in Florissant. I have had two occasions (separate)to have units at the facility and Richard has always been great to work with. He is a true gentleman. I was well satisfied by the storage unit and recommended my daughter rent a facility and she, too, is very pleased."
October 01, 2013
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- Jacqueline from Spring, TX
5.0 out of 5
"Any time I have needed to contact your store, I have always been helped in an expeditious manner. Knowing my belongings are being stored at your facility gives me peace of mind. Thank you!"
September 01, 2013
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