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9715 Manchester RdSaint Louis, MO 631197.7 Miles Away
Customer Reviews - Life Storage #307, Ballwin
We at Life Storage want to maintain the best storage facilities in Ballwin, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"The manager (Michael, I believe) needs to get off his high horse. For some reason, the guy liked to mess with me almost every time I came once I started moving my things out and he knew I was leaving. Within minutes of me parking in front of my unit to load up my vehicle, he’d come riding around on his little golf cart and make up some reason as to why I needed to move my Jeep. It got to the point where I’d just leave my vehicle running because I knew he was going to tell me to move. It was pretty pathetic. 😁"
"The facility is well maintained and they keep it clean. My only complaint is that they raised my rates from $95/month to $151/month over a three year period. It seems like once you are there they know it's a pain for you to move so they have no problem jacking up the rates versus when you are just signing up they keep the rates low. Seems a bit predatory."
"Life Storage was a no-fuss experience. The facility was clean and safe. My unit was in the climate controlled area, and the temperature only slightly fluctuated between the seasons. I stored my stuff with them for a little under 4 years, and there were NO bugs.
Vacating was very easy, which was much appreciated. Just went down to the office after getting all my stuff out and took the lock out. Didn't take more than 5 minutes in the office to finish the vacate."
"Reserved online and the whole process was very easy. Customer service is awesome, but I cancelled before even moving in. When I went to unit to move in it was hot and humid, even though it was an inside, climate controlled unit - I do not consider maintaining a temperature of between 50-80 degrees climate controlled! Even with an inside, climate controlled unit, they suggested using damp rid due to humidity."
"The facility is clean,neat and easily accessible. It was helpful to have the free van rental when moving in. The attendant was friendly and knowledgeable. There was no negative aspect to my experience at all."
"The staff at Life Storage in Manchester, MO, store 307, have continuously gone above and beyond in their effort to provide us with a great experience. What a great places to store your belongings. This week we worked with Jason for the first time. He was incredibly helpful and professional. We highly recommend this storage facility."
"Michael provided me with great, personalized service and consultation to make sure I was going to end up with what was best for my needs and that I was aware of everything I needed to know while I was signing up and when I was ready to start accessing the unit. The whole experience with Life Storage thus far has exceeded my expectations."
"Staff was extremely professional and very helpful. I had some trouble getting into the conditioned spaces and within minutes of calling, help arrived and they set-up the locks for me. Facility is secure and clean. I highly recommend this location."
"Life Storage in Ballwin, MO is a great place to rent a unit. The manager, Mike, is one of the most knowledgeable, helpful, professional people I have worked with in a long time. This was my first time renting a storage unit and he made it an easy, great experience. I will be recommending this location to my friends!"
"Good clean place. You can gain entry any time. They also have climate controlled units. I would love to give more than 3 stars but just can't due to a personal preferences. First thing if you are using a full size truck and any trailer over 12' long you have to get out to put in gate code. One would also need to be a good driver if pulling a 20' trailer tight areas and the way the terrain is makes it hard to pull out of the way while loading or unloading."
"I was in a hurry, and needed to get this done quickly so I could make my next appointment. The woman at the service desk was super professional, accommodating, quick as well as friendly and understanding of my needs at that time. I’m glad I chose Life Storage to store my belongings."
"I’ve had nothing but phenomenal customer service at this location.
I’ve rented several times over the years- I am currently renting and Donna is absolutely wonderful.
Extremely friendly and helpful.
I highly recommend this facility not only for the convenience and cleanliness but for the wonderful staff!
Donna you’re the best!!!!
Thank you for your help, patience, and kindness!"
"I've been a loyal customer for years and everything was fine when this place was Uncle Bob's. Once Life Storage took over,however, they suddenly raised my rates TWICE within one year! And this was during a PANDEMIC as well! They are merciless. Go anywhere else besides this place!"
"I came into life storage and Donna cherry helped me right away she was very helpful, she was very polite and I can say she does her Job very well and professional I had the best Experience ever and people like her is what makes a difference in someone’s day!’ Thanks alot"
"I recently rented a storage space .... Donna the Property Manger was very helpful and followed up to make sure everything went smoothly getting my storage unit . This site is very clean and secure so I'm a happy customer. Thank you Donna"
"I went to check this place out for storing my spa supplies and although I have not rented yet I WILL BE!!! The girls there are so well versed and helpful with explaining all that’s included with storing at this location this definitely is the Luxury version of storage places!! I cannot wait to store here and not have to worry about wether or not my belongings are safe also they grab my deliveries and will put them in my unit for me what a great concierge experience!! Great job life storage!!"
"Wow. Chalk one up for ZERO customer service.
After 10 years of on time or early payments, I missed a notice of increase and received a call that my monthly payment was short.
I immediately remedied the TWENTY-TWO dollar shortage by pre-paying my next month with the shortfall added. When I called to confirm I'd remedied the shortage, I was told if the payment (already "in the mail) wasn't received by 6/5, that I would incur a late fee. Since my bank couldn't guarantee delivery, I had to pay via credit card. GEE, THANKS AFTER 10 YEARS of early payments. Beware of the "you can pay on line: option too... the system will only except full payments, so if you make a mistake,.... to bad.
I would be embarrassed to inconvenience a customer of over 10 years - the appropriate response would have been "I see you've been an early payer for over 10 years, I'll make a note that your new payment is on it's way".
Over $22 ... really?"
"Chalk one up for ZERO customer appreciation.
After 10 years of on time or early payments, I missed a notice of fee increase. When I received a call about it, I immediately remedied the situation by paying my next month's rent early and adding the whopping $22 shortfall.
When I spoke to the office to confirm I'd taken care of the shortfall, I was told that if my already generated payment wasn't received by 6/5, I would be charged a late fee. Since the check was already in process and the bank can't guarantee receipt before 6/5, I had to separately pay the $22.
Hmmm.... let's do the math "well, thank you for noticing and taking care of this, but if it doesn't get here by 6/5, we'll charge you a late fee"
... or how about
"Thank you for being such a great on time customer for over 10 years, I'll make a note that your payment is on the way and post as soon as it's arrived".
In this day and age, it would be great to be appreciated for the 10years of payments - thanks for ZERO appreciation or flexibility. I hope the next time you miss an email or letter that someone is more appreciative of you."
"Need a unit , need great prices , want clean space, ballwin is the place to go Stephanie will meet all your needs, will walk you through it all, Brian will make you understand it better. Will be a great place to store my items ."
"Do not recommend. They will raise rates several times after you move into the unit. They know they have you in a position where they can raise the rates just enough because it’s not enough to want to move your stuff. They will nickel and dime you with charges AFTER you move. Find some place else."
"Called today and we have already moved our stuff in to a drive up storage space. From the start, speaking with Mike at Corporate, to an immediate follow up by Stephanie we were sold! The space is clean and both Stephanie and Brian went out of their way even after hours to make sure we had our space locked up appropriately. We had an issue getting the door to lock but Brian came over immediately to help us out. Off to a good start. Stephanie made us feel welcome and answered every question we had. Great experience!"
"A friend of mine recommended life storage to me since I'm not very familiar with the area. I'm glad he did, because they had exactly what I was looking for. Brian was very attentive to my needs and made sure I was happy with my choice. I couldn't have asked for better assistance. The grounds were clean and I felt confident with the safety and security of this establishment. I will be happy to use this service again in the future. Thank you for all your help!"
"Life storage has been a life saver and Brian is a true Christmas miracle! I cannot thank him enough for his help and consideration while satisfying my specific needs. He was extremely understanding and knew exactly how to help me during this unprecedented holiday season. The atmosphere was exceedingly clean and organized as well. I wish I could provide more stars because 5 just isn't enough! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ I highly recommend and I'm one satisfied customer!"
"We recently started a garage door company and needed help storing a couple of our parts. Stephanie helped us pick the best unit for our needs and was quick and informative in doing so. We are extremely satisfied with the help received from Stephanie, and the unit itself."
"The is a great place for storage needs. The staff there is helpful. Stephanie went above and beyond with helping me. She was helpful with prices for the units. She answered all my questions. I would recommend Life Storage."
"Extremely clean place. And, I can honestly say Stephanie went above and beyond to help me with every question and issue I had. As a person who had no idea what they needed, she was patient and sent me in the direction I needed to go. Very professional and personable. I will definitely be recommending Life Storage to all my friends and family. And I'll make sure they ask for Stephanie!"
"I spoke with a lady named Stephanie Williams, a very informative, sweet person who assured me of all my needs when I decide to use the
Life Storage Company. I can honestly say I would look no further, Stephanie made my decision a true comfort !!
Thank you Stephanie"
"Friendly staff. Clean place. Easy access. Lots of security cameras. What I like the most are the big roll-up garage style doors. So much easier to get big things in and out than other places with regular entry style doors."
"Jeanette was extremely helpful in setting up my new storage units that I schedule online she was able to help me get my documents in order and my two units side by side she is amazing and did a fantastic job can't say enough great things about this storage location thank-you Life Storage for having such a great associate"
"Never thought you could make for an unpleasant experience at a storage unit facility. Literally requires little to no human interaction. Yet the staff here finds ways to be completely unprofessional with no curtesy at all."
"The people working here were very kind and helpful! The place was very clean, much more clean than other storage places I've seen, and seemed very easy to obtain a storage unit. I would reccomend this place to anyone looking for space!"
"I have to say this is the most prestigious storage place I have ever been to what great customer service and presentation it was so clean and thorough Jeanette and Brian were amazing!!!i got the right size storage unit without over paying!!!thank you life storage"
"When I first applied for a locker, the employee went out of his way to find the right locker for me. I own a classic car which I store. It sits low so the employee found a locker in an area with the levelest access road. Great customer service"
"This was one of the main st stressful times and my window or time to get my house make bed out was horrible. However you assist was the most Helpful Atentve and Knowledgeable person I have ever worked with. She was morre then helpful nice t only helping me desiding the amount of space i needed. Also helped with boxes. Locks and set of times for the moving truck. If I didn’t know you had all these items I would never have been able tol move over 90% of my items. I can’t say enough or praise how helpful and professional she was the me. Thank you very much "
"Heather and Beckie at #307 and Keith at #377 could not have been more helpful without actually moving our things for us. Best customer service we've seen in any industry in a long time. Thank you so much!"
"I had never had to store anything but I had a family friend who had a storage space in Cape Girardeau - let's just say I wouldn't store my dirtiest possessions there! I honestly did not know what to expect. I was so surprised at the cleanliness, the security and the over all professionalism. Well done!"
"Heather was BEYOND professional and welcoming. I was really impressed with how she handled all of my questions and was genuinely happy to help me through the process. I am glad I got this survey so that I could say how happy I was with her service."
"The Office folks were very nice and very helpful at all times. We are storing my daughter's college items in your unit and will be doing so for the next couple years also. Thanks for being so easy to deal with."
"Your staff immediately made me felt welcome, answered my million or so questions cheerfully and without hesitation & I left the office without any doubt about my decision to rent there. I have been there approximately 3 months now and each time I go to my storage space I am so happy that I chose Uncle Bob's [Life Storage]! ( I have suffered many other diasppointments with storage facilities in the past so I was a little "gunshy" this last time!)I have told evryone I know looking for a storage facility to check out this place first-no point in looking further!"
"Theresa was always helpful, upbeat. She was the sunshine in more than one day. Just one of the going out of her way to make things easier was to coordinate with the moving van bringing Mother's things from Okla. to storage. I have recommended Uncle Bob's [Life Storage] Manchester location and Theresa to many. "
"I brought my dad with me to help with my move. He always has something bad to say about a service. I was pleasantly surprised when he had nothing but good things to say when we left the office. I rented a space and took advantage of the free truck and everything was explained very well and there were no hidden costs. I also really like how easy the website is to navigate. I am defiantly recommending to everyone I know."
"I would liked if you had asked for a copy of my key so you could exterminate because I cam home with lots of live spiders.
I did not like that I was forced to buy insurance because it was my responsibility to make that decision and I did not believe your explanation."
"Manager at Uncle Bob's [Life Storage] was very helpful. She was very patient with me as we tried to relocate from another state, obtain a proper size unit AND even helped the moving van maneuver their vehicle the day our furniture arrived.
I would recommend this storage unit to anyone looking for a storage unit.
"The storage area was extremely clean and well kept. The buildings and parking lots were also kept very clean, even in the middle of three consecutive snow storms ! Kudos to the team at Uncle Bob's [Life Storage]. I would not hesitate to leave my Corvette there again, if I needed to."
"I was very satisfied storing my items at Uncle Bob's storage. Arriving in St.Louis, I visited other storage centers and non compared with this facility. The representatives were accommodating, always friendly and honest.
Thank you Uncle Bob's,
A Connecticut customer"
"All the people at Uncle Bob's [Life Storage] were helpful and friendly...The storage area was clean, convenient to get in and out,and never leaked (I had my stuff there for over a year). I was able to pay my rent over the phone using a credit card - This was a big help since I was working out of town and I was even able to pay for several months at a time...The people at my storage area in Manchester, MO were always great. Thanks everyone"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #307, we offer great property security systems and clean, affordable storage units to rent for the residents of Peerless Park, Town and Country, Country Life Acres, and other neighborhoods in Ballwin, MO. Call us with questions, reserve online, or click here to compare other storage units in Saint Louis.
Store Office Hours
Mon: 9:30 am - 6:00 pm
5/29: 8:30 am-12:30 pm (Holiday)
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
Monday: 24 Hour Access
Tuesday: 24 Hour Access
Wednesday: 24 Hour Access
Thursday: 24 Hour Access
Friday: 24 Hour Access
Saturday: 24 Hour Access
Sunday: 24 Hour Access
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental