Customer Reviews - Life Storage #163, Northbridge
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We at Life Storage want to maintain the best storage facilities in Northbridge, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Northbridge (#163)
4.80 out of 5
based on 32 of our most recent Reviews
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- Julia from Whitinsville, MA
5.0 out of 5
"You met expectations by being wonderful and easy to work with."
May 02, 2019
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5.0 out of 5
"Everyone was extremely accommodating and very personable."
March 21, 2019
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5.0 out of 5
"I only have a checking acct. I am disabled and can't get out. I was two months overdue. I called and talked to Lisa. Very nice girl. I told her I only use checks. So she walked me through, to pay by check on my computer. I don't use credit cards. So that was nice of her. Thankyou lisa"
February 09, 2019
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- Richard from Northbridge, MA
4.6 out of 5
"Everything was explained very well, I was shown around the area and shown the specific unit that I rented."
November 26, 2018
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- Joseph from Westborough, MA
5.0 out of 5
"The employees were extremely helpful and courteous. I feel very comfortable doing business with them. I would highly recommend this location to anyone looking for a storage facility."
November 16, 2018
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- Theresa from Northbridge, MA
4.8 out of 5
"Thank you for helping me out with a good deal compared to other storages and especially at the time I really needed it thank you"
April 16, 2018
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- Crista from North Uxbridge, MA
5.0 out of 5
"The staff are very professional and helpful. I will alwAys store at Uncle Bobs [Life Storage] :)"
December 27, 2016
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5.0 out of 5
"Very friendly place and customer service is excellent. Happy to use your facility."
November 20, 2016
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5.0 out of 5
"From walking in the door to vacating the unit everything was top notch!"
July 26, 2016
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5.0 out of 5
"All staff members were excellent. Always helpful and always friendly. Genuinely nice people!
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July 23, 2016
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4.6 out of 5
"The free use of the moving truck when moving into storage was very helpful. I wished it had been aviable when I moved out but the location on Upper Church Street extension no longer had a truck to rent. "
March 23, 2016
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- Donna from Whitinsville, MA
5.0 out of 5
"I have been a customer since 2o12. The workers there are great. I dont get around well,i use a cane. And when they see me pull up, they come out and get my payment. So sweet of those young children. Thankyou unclebobs for hiring nice people"
March 11, 2016
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4.6 out of 5
"I am satisfied with your facility to keep my possessions safe and clean. The staff is always helpful and friendly. But I think the price is a little high. "
January 02, 2016
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- David from Northbridge, MA
4.4 out of 5
"It was a great experience. I'm not sure on how anyone can exceed expectations on a storage space? The staff were respectful and professional, but not up tight, either. Nothing was ever wrong or broken, or dirty, or not maintained well. I will go back if I ever need storage space again, and I will refer family and friends to you. Isn't that the true test of how you did! :) Great job, Uncle Bob's team! "
November 23, 2015
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5.0 out of 5
"Would use them again! Wonderful staff, safe and clean site. Recommend to everyone!"
October 23, 2015
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- Nancy from Whitinsville, MA
5.0 out of 5
"I was greeted immediately, served promptly and had my unit in a short time period."
May 26, 2015
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4.8 out of 5
"Great price, best in the area with great service on par or better than three other places we rented."
April 26, 2015
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4.5 out of 5
"Very well run; provided a clean and secure environment for our storage. If needed again we will come to Uncle Bob's first."
December 10, 2014
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- Stan from Whitinsville, MA
4.8 out of 5
" Staff is extremely helpful and compassionate! Business is business but, I was out of work with a back injury and at the same time had to take an emergency trip to Michigan as my wife's Father was in the hospital. As a result, I was late with payment. They contacted me on a couple occasions and were very polite about requesting payment. They understood my situation. With all that was going on, even though they had to lock my unit, we rectified the situation without harassment or creating an uncomfortable situation. I still get a smile and a wave when I enter and leave and I will continue to rent a space at your Whitinsville location!"
October 18, 2014
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- Valerie from Uxbridge, MA
5.0 out of 5
"Both people I dealt with friendly and helpful. Both remembered my name the second time I came in. I had never rented a storage unit before and they were both very helpful."
September 25, 2014
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4.8 out of 5
"Lisa ALWAYS goes over and above every time I have any questions or concerns. Not everyone at this location is like that. "
August 28, 2014
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- Steven from E.Douglas, MA
4.7 out of 5
"the rental truck on site was very handy and free milage appreciated."
July 18, 2014
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- Betsy from Northbridge, MA
4.8 out of 5
"We thought that since we provided insurance information, there was a reduced rate - not the $130/month. I guess we misunderstood. Thanks!"
June 27, 2014
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5.0 out of 5
"You all helped me out tremendously when I lost my husband You were professional and right there when I needed you. Thank you so much."
June 18, 2014
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- Danielle from Manchaug, MA
4.6 out of 5
"they had an answer for every question, they were very helpful and very nice."
May 02, 2014
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5.0 out of 5
"The staff at Uncle Bob's in Northbridge are a great bunch of folks. Always helpful, attentive, courteous, and friendly. I really can't say enough good things about my experiences with your organization. You folks help my business run smoothly. "
February 26, 2014
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- Thomas from Whitinsville, MA
5.0 out of 5
"I love the place and quite honestly, couldn't be happier to have a better storage facility. Thank you very much for taking pride in your business."
February 26, 2014
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- Suzanne from Whitinsville, MA
3.5 out of 5
"All I have is boxes. the associate said I can't throw out anything (the manager said I could this inconsistency is confusing and unnecessary. I should have to get a permit to clear out the junk in storage (most items will be donated anyway)"
November 30, 2013
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- James from Whitinsville, MA
4.0 out of 5
"I wish that the storage units had lights in them especially in this time of the year where it is getting darker earlier!"
October 27, 2013
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- Donna from Whitinsville, MA
5.0 out of 5
"I have used it for many years. I will only use this storage center."
October 11, 2013
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5.0 out of 5
"The site is very clean. And the employees are always outside doing something. Very pleasant."
September 19, 2013
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5.0 out of 5
"I love everything about Uncle Bob's [Life Storage]. I have had a storage bin at the Whitinsville location for three years and have had absolutely no problems at all. I used to have a bigger bin, but when I wanted to downsize, the staff was extremely helpful. I also love how secure and well-maintained the property is, and how I receive courtesy notices for even the smallest changes. Keep up the excellent work! :)"
September 01, 2013
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