Customer Reviews - Life Storage #240, Plymouth
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We at Life Storage want to maintain the best storage facilities in Plymouth, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Plymouth (#240)
4.83 out of 5
based on 95 of our most recent Reviews
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- Alexander from Plymouth, MA
4.8 out of 5
"I am a return customer and have been treated very well by Shara and Bob."
March 21, 2019
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4.6 out of 5
"Just the prices are still high for long term storage"
February 16, 2019
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4.8 out of 5
"My experience was great. The access hours are great. Thanks"
January 20, 2019
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4.8 out of 5
"I appreciate that at certain times the gate is open. I assume that is because there is a lot of activity and of course there are employees looking around making sure all is secure. I appreciate there has not been an increase in price - my budget could not handle that and I would have to move out."
January 11, 2019
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5.0 out of 5
"Staff were excellent, helpful, informative, polite, and friendly."
July 23, 2018
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- Alexander from Plymouth, MA
5.0 out of 5
"As a return customer I am very satisfied.
Also, thanks to Sarah and Bob.
Special thanks to Bob who took care of my needs.
Alex"
April 23, 2018
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- Theresa from Kingston, MA
5.0 out of 5
"The staff is always pleasant and helpful whenever I interact with them; whether in-person or by phone.
However, this 10 page survey is overkill."
April 01, 2018
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5.0 out of 5
"For the last 5 years, all the staff were extremely friendly and supportive for all issues. My greatest appreciation!"
January 28, 2018
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5.0 out of 5
"The folks who helped were all very personable and knowledgeable. "
January 26, 2018
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5.0 out of 5
"Give long-term renters a bonus perhaps a half months rent off at the end of 12 months or for some sort of incentive to thank us for being there for a long time "
January 26, 2018
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- Patricia from Plymouth, MA
5.0 out of 5
"The ladies that work at the Plymouth Ma.
office were so helpful."
November 25, 2017
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4.9 out of 5
"Sarah should be recognized for showing her understanding of the emotions a person has putting items into storage. My mom had passed away and I needed time before I could give away her things. Sarah I wish you well."
October 26, 2017
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5.0 out of 5
"Sarah was incredibly helpful, friendly and efficient. Well exceeded my expectations from most encounters doing business anywhere."
August 26, 2017
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4.6 out of 5
"I was happy with getting the second month free. For 10 x 10 unit. "
August 22, 2017
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5.0 out of 5
"Staff very helpful and gave excellent care. Highly recommend to those needing such service."
July 26, 2017
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4.7 out of 5
"Storage facilities were always maintained dry, plowed, and accessible.
All questions were answered promptly and with courtesy.
I will use the facility again when needed. "
July 24, 2017
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- Emma from White Horse Beach, MA
5.0 out of 5
"Everything was professional and helpful. Thanks to Sarah for persona touch with golf art ride for 3 year old grandson to unit"
July 20, 2017
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4.7 out of 5
"My initial visit with the Manager was perfect. She knew which spaces were available, the process went quickly. I returned a couple of days later with my RV to store and the (different) clerk could not find my original paperwork and I had to fill everything out again. Somewhat inconvenient, but other than that it has been a good experience."
May 03, 2017
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- Candyce from Plymouth, MA
4.8 out of 5
"Counter staff are always nice when i enter the office"
March 17, 2017
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- Brian from Plainville, MA
4.7 out of 5
"I needed help and called your help line 716-817-2973 and was very happy with the courtesy and professional approach by the individual who answered my request on March 14 at around 5:35 PM. He was polite and knowledgeable. "
March 14, 2017
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5.0 out of 5
"I love the convenience of auto-paying each month. My credit card on file is charged and I don't have to remember to make the payment. It's a great feature."
March 01, 2017
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5.0 out of 5
"Great job by the staff. always very helpful I will recommend to my friends"
February 23, 2017
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5.0 out of 5
"Everyone seemed kind,friendly and helpful. My storage unit was very clean which was important to me. I was very satisfied on all levels.
Thank you."
January 23, 2017
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5.0 out of 5
"Pleasant, professional & helpful staff. Made me comfortable & confident using uncle Bob's of plymouth."
December 27, 2016
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5.0 out of 5
"I went to get my Christmas decorations from my unit and the door was hung up on a tote handle. The woman working came by and helped me get it to open. I am very appreciative."
December 20, 2016
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5.0 out of 5
"considering your premium pricing, it's essential you maintain your excellent service to offer competitive value for customers...many folks don't mind paying a bit more if the service is outstanding"
October 23, 2016
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5.0 out of 5
"I was helped by both Sarah and Bob. Both were extremely friendly and professional. I am very Happy with my whole experience. JM"
October 19, 2016
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- Wendy from Jamaica Plain, MA
4.8 out of 5
"I liked the on-line access to the account and easy access to the facility (in Plymouth MA)."
September 24, 2016
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- Melissa from Plymouth, MA
5.0 out of 5
"Sarah in the office is so friendly and welcoming, she remembered my name every time I stopped in with a question, great customer service!!!!"
September 07, 2016
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4.6 out of 5
"I'd never used a storage unit before and did not know what to expect, but you'd come highly recommended by my daughter. My family and I rented a truck from you to help us with our move and I stored items with you for over a year and a half. Everyone I met/spoke with was always pleasant and helpful and I am truly grateful to have been one of your customers. I will highly recommend your business to anyone I come across who needs moving/storing services. Best wishes and thanks again for a great experience."
July 23, 2016
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5.0 out of 5
"The folks at the Plymouth, MA are customer oriented and the best facility and personnel of any retail business I know Always knowledgable, courteous, and professional."
June 28, 2016
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5.0 out of 5
"Sarah and her crew are well trained, personable and very helpful. The grounds are always clean and welcoming."
June 27, 2016
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5.0 out of 5
"Sarah and Bob in Plymouth were great. They advised me of the best way to proceed, and seemed to have my best interests at heart. They stayed later just to make sure I received good service. They were also prompt with recommendations for movers and truck prices and availability. Can't say enough about their great service."
June 27, 2016
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5.0 out of 5
"Janice the manager was wonderful. You have a gem in her. "
April 28, 2016
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5.0 out of 5
"Sarah was exceptional she took as much stress out of the moving process as possible. I was impressed with her professionalism. I have already recommended Bob's of Plymouth to one of my clients and as a local realtor I am sure to have many opportunities to recommend your services in the future."
April 23, 2016
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- Patricia from Manomet, MA
5.0 out of 5
"The people were very friendly and I would come back"
April 01, 2016
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- Margaret from Plymouth, MA
4.6 out of 5
"I was happy with the condition of all my stored items when I picked them up."
February 23, 2016
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5.0 out of 5
"The staff was awesome! Not only were they always great on the phone but they were even polite when I showed up 10 minutes before they closed one time. I was also impressed with how safe, clean and well-kept everything was. I have rented at other locations and was relieved to see that this location exceeded my expectations -and at a fair price. "
December 26, 2015
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4.8 out of 5
"Everything was explained HOWEVER -- if one is storing a car they should know BEFOREHAND that a copy of the insurance policy is REQUIRED at the time of the rental. that document is not typically in one's car."
December 25, 2015
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5.0 out of 5
"the process was smooth from start to finish...starting a new job is hectic and this was a pleasant experience in the midst of the mayhem:)"
December 10, 2015
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- Annemarie from Manomet, MA
5.0 out of 5
"your representative was courteous, friendly, and extremely helpful. your facility is very clean, and the units are easy accessible."
December 02, 2015
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- Joanna from E. Sandwich, MA
3.8 out of 5
"A very difficult mover which required the police to intercede and the officer was not that helpful. Sarah was on site during the encounter and agreed to write up a report.? Still waiting. Both she and the mover agreed that the unit was adequate, only to learn it was not and my son and I had to move EVERYTHING to a larger unit. (Need to have people who would assist in this situation.)"
November 30, 2015
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5.0 out of 5
"Everything was just fine. Just had a short need for the space. Great service."
September 24, 2015
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5.0 out of 5
"I'd highly recommend the Plymouth location to anyone going through a big move. The staff was very responsive and flexible. Sarah, in particular, is exceptional with customer service."
August 29, 2015
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5.0 out of 5
"The whole move in process was great. I like the access gate and security. The rate is good too!"
August 27, 2015
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- Bradford from Plymouth, MA
4.9 out of 5
"Sarah was great to work with - very professional, friendly, and knowledgeable "
August 19, 2015
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3.0 out of 5
"During the winter the front of storage is not adequately cleaned of snow and ice and we have to dig ourselves out. or when it rains there are puddles in front of storage."
August 05, 2015
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4.6 out of 5
"The name Uncle Bob [Life Storage] made me think that my items would be treated like family helping out family. The feeling that my things were important was ever present. Thank You"
July 29, 2015
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3.9 out of 5
"A good deal of fencing was knocked down and damaged from the winter snow. My hopes are it has been repaired if so no complaints"
July 28, 2015
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- Timothy from Plymouth, MA
5.0 out of 5
"The people working there were very personable and helpful.I would recommend your facility to anyone in need thanks again."
July 23, 2015
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4.8 out of 5
"So far everything is fine. I have not really moved my things in yet but all is well."
June 26, 2015
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4.8 out of 5
"It was what I thought it would be and everything went well"
May 27, 2015
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5.0 out of 5
"I was very happy with the over all experience and really appreciated the understanding they had for 9-5 workers. I was let in for FREE 2 nights in a row when we were clearing out after hours. It helped us out because we really had no other time to do it. Best customer service by far. I'm a very happy customer. "
May 23, 2015
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5.0 out of 5
"The staff was very helpful and knowledgible. They got things done quickly and went above and beyond in helping me."
April 27, 2015
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- Michelle from East Wareham, MA
5.0 out of 5
"John is awesome! The whole experience has been great."
April 27, 2015
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4.9 out of 5
"I never rented through a storage facility before. Hands down, Uncle Bob's Storage was beyond my expectations. The staff was always willing to help and are very knowledgeable. I am very pleased with my stay there and would recommend them to family and friends!"
April 23, 2015
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5.0 out of 5
"Wonderful people work here...always friendly and helpful"
March 27, 2015
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4.1 out of 5
"There was tons of snow this year and as I business owner I know it was tough clearing the snow.... But there was part of the parking lot that had a huge hole, filled with water and ice... Hope you have a chance to get that fixed this summer... Other than that I would use uncle bobs again.... No complaints!!"
March 24, 2015
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- Theresa from Plymouth, MA
4.9 out of 5
"When I was down to the wire of vacating, the manager and staff took a specific interest in helping me finalize the process of eliminating items.
Their personal help was extremely beneficial and greatly appreciated."
February 24, 2015
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4.9 out of 5
"The staff was extraordinary and I was very happy with them all."
January 23, 2015
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- Gerry (Dorothea from Plymouth, MA
4.8 out of 5
"Very attentive, knowledgeable, and helpful. GREAT personalities also! would definitely go back if I need a storage unit and also would definitely recommend this Uncle Bob's [Life Storage]"
January 23, 2015
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4.6 out of 5
"If the monthly rent wasn't so costly , I would be completely satisfied.
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January 02, 2015
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5.0 out of 5
"Great experience, everyone is so helpful and courteous. Unit is very clean and easy to access. Was called two times in regards to lock not secured. One of the employees came to the unit with me to show me what I was not doing to secure lock."
December 30, 2014
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4.5 out of 5
"Exactly what I expected and hoped for from a storage until"
November 26, 2014
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5.0 out of 5
"The first location offered had a lip that I thought was too high to drive my vehicle over. John found a different spot that is perfect."
November 25, 2014
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5.0 out of 5
"When I first moved my belongings into the storage unit, I inadvertently did not properly lock my storage unit. How impressed I was to receive a phone call from the shift manager. That left me with a very positive impression. "
September 29, 2014
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- Paul from White Horse Beach, MA
4.5 out of 5
"you folks should consider installing solar panels on your (mostly) flat roofs. You could generate enough electricity to power your entire operation and have surplus to sellback to NStar. Never overlook an income opportunity."
September 25, 2014
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- Beatrice from Plymouth, MA
4.5 out of 5
"I have been very pleased with Uncle Bob's Storage and will use them again in the near future."
September 25, 2014
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- Jason from Charlestown, MA
5.0 out of 5
"Thank you for going out of your way to accommodate our request to store our trailer and by creating a spot. We received a much warmer welcome than when speaking to other storage facilities. We love the care put into the flowers and the welcoming nature when we are there."
August 26, 2014
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- Dorothy from Plymouth, MA
5.0 out of 5
"Nothing other than what I have already stated in the survey.......excellent storage units (of which I have 3), hours are sufficient for coming and going to my units......Thank you."
August 26, 2014
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4.8 out of 5
"This facility has worked very well for me and I thank you."
August 21, 2014
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- Catherine from Plymouth, MA
5.0 out of 5
"Almost 2 years and been a worry free excellent experience "
August 20, 2014
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4.6 out of 5
"we have stored at Bob's 3 times and everytime was a great experience.
Thank you"
July 25, 2014
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4.8 out of 5
"I have never rented storage space before so had no expectations.
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June 29, 2014
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5.0 out of 5
"The facility was always plowed in the winter and well landscaped in spring and summer. I also always felt safe there, even after hours. A great facility and group of employees."
June 23, 2014
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- Claudia from Plymouth, MA
4.7 out of 5
"The dollys in the storage hallways were really old and the wheels were stuck so it always hit the walls. Very frustrating!"
June 23, 2014
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- Stephen from Nantucket, MA
4.2 out of 5
"I was treated with a friendly professional experience. I'm very satisfied "
May 28, 2014
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4.5 out of 5
"I just feel that it is a safe, convenient , and secure property. Associates are always friendly, and will help if you need anything. It definitely serves its purpose, to provide a safe, secure storage solution. Thank you!"
May 05, 2014
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5.0 out of 5
"The two men who work in the office are extremely knowledgeable, helpful and friendly. Super clean unit... much better than I'd expected. Have been able to store clothing and linens and did not expect that would be possible; the cleanliness of the unit made it feasible."
April 26, 2014
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5.0 out of 5
"Uncle bobs is clean and friendly and I will tell more people to rent from uncle bobs"
April 24, 2014
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5.0 out of 5
"I have never used storage before and I'm very impressed by Uncle Bob's [Life Storage].. I would never hesitate you use you company again and I would highly recommend Uncle Bob [Life Storage] to everyone I know.
"
April 24, 2014
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5.0 out of 5
"The manager was very pleasant, explained things thoroughly and had a nice sense of humor."
March 27, 2014
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- Tracy from Sagamore Beach, MA
5.0 out of 5
"I forget what the gentlemens name is but I think he is the manager, has always been very helpful and gone above and beyond to help me out with my account as I am going through a very difficult time in my life right now and always takes the time out of his busy day to speak with me and is genuinely concerned about my situation. He also always greets me by name. There aren't many people out there like him anymore and your company is extremely lucky to have him as an employee."
March 25, 2014
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5.0 out of 5
"the plymouth, holman road, location is well-run, professional, friendly, staffed by kind helpful employees.
great business.
the way every business should be operated."
March 17, 2014
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- Geralyn from St. Albans, VT
5.0 out of 5
"When I speak with the people they are friendly, professional and courteous. "
February 26, 2014
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4.8 out of 5
"John and Deedee are great assets to your company. they always go above and beyond."
February 26, 2014
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- Charles from Plymouth, MA
5.0 out of 5
"While renting a truck and upon showing my auto insurance policy, I was not required to purchase insurance from Uncle Bob's [Life Storage]. I later learned that most insurance policies do not cover rented commercial vehicles, and so I actually was not covered. I feel the customer should be made aware of this distinct possibility, rather than just having to produce a copy of your auto policy.
I say this only in a constructive manner, since I was extremely pleased with my rental experience at Uncle Bob's [Life Storage]."
February 23, 2014
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5.0 out of 5
"I've dealt with John and his staff and they have been extremely helpful with my storage occupancy . As A matter of fact it's been the reason why I stay because technical I only have a few items of value !"
February 18, 2014
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- Heather from Plymouth, MA
5.0 out of 5
"Great service! I'll be back if I ever need a storage unit again"
January 23, 2014
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- Steven from Sagamore Beach, MA
5.0 out of 5
"Di Di at the plymouth location is wonderful and pleasant...... "
January 07, 2014
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5.0 out of 5
"Great place and will definitely recommend to anyone who might be looking in that area! :)"
December 29, 2013
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5.0 out of 5
"the owner manager is always pleasant and so easy to talk to. i like how you feel at home when you are in his presence.he's a good guy."
November 04, 2013
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- Lisa from East Freetown, MA
5.0 out of 5
"The facility on Holman road is kept immaculate and we have always had great customer service while attending to our needs."
October 25, 2013
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4.6 out of 5
"There was one occasion when I called in to make a payment and was put on hold due to a customer in the office. But I waited 5minutes and the conversation became frivolous and there did not seem to be any concern for my holding on the line. I finally hung up. Then went on line and paid my bill. The only bad experience. "
October 23, 2013
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4.3 out of 5
"It was easy to sign in and out! Staff was awesome and attentive.
My only complaint was that on 3 occasions I went to the office and it was closed. It is probably expensive to man it during lunch, etc., but it would be a real plus for the customer and PR. Thank you. You were very helpful and I knew that my belongings were safe and sound!"
August 25, 2013
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