Customer Reviews - Life Storage #151, Doraville
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We at Life Storage want to maintain the best storage facilities in Doraville, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Doraville (#151)
4.78 out of 5
based on 43 of our most recent Reviews
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- JacQuelyn from Columbus, GA
5.0 out of 5
"Amos was very professional,helpful, walked me through the process of the online application (to hold) the unit. He really was polite and so nice to me. He has a pleasant attitude it is real and when I came back to my unit the next two days. Amos remembered Ms. Johnson. A+ sevice Thanks you Amos for your professional services."
April 19, 2019
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- Bobby from Alpharetta, GA
5.0 out of 5
"Tierra was very pleasant to work with, we need more people like her. I give her a 10
Great job, highly recommend her and this location"
March 20, 2019
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5.0 out of 5
"One of the best things about renting at LifeStorage is how pleasant and attentive the staff is!
The last place I rented from (NOT LS) the manager was rude and yelled at me!
I was even locked out of my enclosed drive in storage because of an error he made thinking I had not paid rent when I had!
The people at your Tilly Mill location actually pay attention and care what I have to say! Common business but surprisingly, not every business offers this!! Glad your staff is personable and attentive to my needs!"
October 20, 2018
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- Marilyn from Doraville, GA
5.0 out of 5
"visited several times before making a decision to rent from this location. always willing to show me units available every time."
March 11, 2018
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5.0 out of 5
"You folks are awesome. We'd use you again in a heartbeat."
February 27, 2018
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5.0 out of 5
"Very pleasant and helpful, over the phone and in person. Glad to work with associates and will refer others"
September 19, 2017
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- Cindy from Virginia beach, VA
4.9 out of 5
"The young man I always dealt with was extremely friendly and welcoming, sorry I don't remember his name."
May 23, 2017
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5.0 out of 5
"Cevon as well as others who work at the Tilly Mill sight have been extremely helpful every time our company has needed assistance. Cevon is extremely friendly and makes it a pleasure to work with your company. "
November 25, 2016
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5.0 out of 5
"Extraordinary property and customer care! Thanks Everyone!!"
October 24, 2016
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5.0 out of 5
"I was very pleased...it's much better than the Public Storage we moved from and it's climate controlled as well..we are very happy"
July 26, 2016
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5.0 out of 5
"Cevon, the manager at #151 Tilly Mill Rd Atlanta Ga 30360 is professional and positive.
Your choice of him as a manager speaks well of your company.
Your storage facility is well contructed and maintained. I will search for your facilities first for my future storage issues.
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July 23, 2016
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5.0 out of 5
"I could not be happier with our family's Uncle Bob's storage experience. Everyone is ALWAYS friendly, responsive and totally committed to giving us the best possible service and support. "
May 15, 2016
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5.0 out of 5
"Everything was great! Would totally recommend them!"
April 25, 2016
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4.9 out of 5
"The only problem I have is that most of the time I need to see someone in the office, they're not there. I'm sure they're out on the property, however I will often go by, see the "out until" sign, come back later and the sign is once again out with another time. Otherwise, when someone is there I get great service!"
February 28, 2016
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4.6 out of 5
"The truck needed to be serviced...it drove horribly"
October 23, 2015
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5.0 out of 5
"The front desk was very helpful throughout the renting process. She informed me of all the things that I needed to have, as well as making sure I understand all the fees that I was paying.
I also loved that during the first two weeks of renting a space, you can use the truck for free and you only have to pay for the gas!"
October 09, 2015
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- Ronald from Peachtree City, GA
5.0 out of 5
"Great customer service given at this location. Very helpful and very clean property. "
June 30, 2015
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4.3 out of 5
"Only reason not sure would recommend is because of pricing However loved the Management team really really great and consistent which equals sincere Customer Service"
June 24, 2015
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4.8 out of 5
"excellent service on all our before and actual day of starting service thank you"
May 28, 2015
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4.8 out of 5
"I only left because we moved. I ended up another UB location, but can't say that that this new location meets the standards experienced at your location...your was much better (cleaner and more well maintained)"
May 23, 2015
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5.0 out of 5
"Shereen was so kind and explaining everything I needed to know so clearly. She was THE Best!"
April 30, 2015
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5.0 out of 5
"The Tilly Mill Rd office in Doraville, Ga was awesome and professional. The nicest people I have ever dealt with, beyond words.
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April 23, 2015
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5.0 out of 5
"The gentleman working the counter was very knowledgeable and extremely courteous. I appreciated his customer service very much"
March 28, 2015
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4.6 out of 5
"Do not understand why you significantly
raise prices the second year. Is that your
policy for treating a loyal customer?"
November 23, 2014
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5.0 out of 5
"everything was clean, employees were attentive and knowledgeable...Place was well maintained."
September 25, 2014
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- Margaret from Atlanta, GA
2.8 out of 5
"It wasn't what I expected by temperature controlled. The cardboard of my boxes were soggy (presumably from the humidity)and they were in the unit less than 6 months. There was a fan running but I did not sense air conditioning which is what I expected. During the 10 days that I was retrieving items, the gate was open 24/7 for about a week of it. Not what I was paying for."
September 20, 2014
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- William from Dunwoody, GA
5.0 out of 5
"I just moved out this past weekend and wanted to note how exceptional the staff and facility was at the Tilly Mill, Doraville, GA location."
September 02, 2014
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4.2 out of 5
"I stored with your company 5 years ago. It was a pleasure then,and I got what I expected. Nobody goes overboard,that would be phony,and I would have sensed that right away. The associate was warm and helpful.That's what I expected,and that's what I received."
July 25, 2014
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5.0 out of 5
"Each person working at Uncle Bob's [Life Storage] make you feel as if they have known you for years. Very helpful, and caring."
July 10, 2014
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4.9 out of 5
"My move in date on my new condo was delayed so I needed storage fast. The team at Uncle Bob's [Life Storage] worked with me to find the most cost effective storage unit for what we had. And, having the use of a truck was a real plus! Nice people, great location."
May 29, 2014
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5.0 out of 5
"This store location is close to home and work. Staff is very helpful at all times!"
April 20, 2014
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5.0 out of 5
"The onsite manager is awlays nice as are his employees. They do a great job, always have."
February 26, 2014
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4.8 out of 5
"I wish it didn't cost so much, but that is the price of living, I guess.
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February 26, 2014
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3.9 out of 5
"Wish there was lighting in the units - sometimes necessary to access at night."
February 26, 2014
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- Rolland from Franklin, NC
4.8 out of 5
"I have had a space at Uncle Bob's for about 13 years + now. I have always been treated very well."
February 25, 2014
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4.6 out of 5
"It would be helpful to have access to a garbage unit on site."
January 06, 2014
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4.7 out of 5
"The staff was every bit professional in every aspect. "
November 27, 2013
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5.0 out of 5
"I came to Uncle Bob's from one of your nearby competitors. I reserved the space at the competitor but left before I could move in after the rude and unprofessional service I received. When I arrived at Uncle Bob's, the gentleman who helped me was a breath of fresh air. He was kind and knowledgeable--he even cut into his lunch break to help me so I didn't have to wait. Two thumbs up to you guys!"
November 02, 2013
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5.0 out of 5
"I have my unit for a long time and am completely satisfied."
October 14, 2013
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3.4 out of 5
"The staff at my particular location was top notch! Despite the fact that I had to travel a small distance to enter my storage facility, I'm very happy that I chose Uncle Bob's Storage for my storage needs! Thank you all!"
September 24, 2013
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4.8 out of 5
"Excellent customer service and fair value for price"
September 17, 2013
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4.5 out of 5
"The property is always clean, neat, well kept and presentable and the associates are always ready to help. Thanks"
September 05, 2013
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- Christopher from Doraville, GA
5.0 out of 5
"I was pleasantly surprised by the service I received. It truly exceeded my expectations. A excellent storage rental experience. Thank you."
September 02, 2013
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