Customer Reviews - Life Storage #20, Jacksonville
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We at Life Storage want to maintain the best storage facilities in Jacksonville, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Jacksonville (#020)
4.83 out of 5
based on 48 of our most recent Reviews
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- Judith from Jacksonville, FL
5.0 out of 5
"I have never worked with a cleaner facility. The staff members were kowledgeable and delightful to work with. I always felt safe no matter what time of day. A huge issue for a petite middle-aged woman. I can recommend them without reservation."
July 24, 2019
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- Erma from Jacksonville, FL
5.0 out of 5
"Debbie was very helpful and attentive. We appreciated her help with our storage rental."
May 23, 2019
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- Kimberly from Jacksonville, FL
5.0 out of 5
"Ms. Debbie and Ms. Yvonne are absolutely awesome! I will recommend this particular location to everyone!
Thanks Ladies!
Kimberly"
April 26, 2019
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- Arthur from Jacksonville, FL
5.0 out of 5
"Great company. Good people. We only left because we needed temporary storage while we cleaned out our storage building."
April 24, 2019
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- Alicia from Jacksonville, FL
5.0 out of 5
"Just an awesome experience with Debbie from the 103rd location always so sweet energetic and helpful! Thanx so much for all the help"
March 23, 2019
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- Philip from Jacksonville, FL
5.0 out of 5
"Courteous and informative service was provided throughout my experience with the help of this company"
November 26, 2018
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- Debra from Jacksonville, FL
5.0 out of 5
"Debra greeted me as if I were family. She went over all procedures and safety questions that were asked. Very professional and very helpful. I had a bad experience trying to get into another storage company. I had called for life storage and e everything from beginning to end went nice ne smooth. I will definitely refer anyone in need of a storage unit to go with your company."
October 20, 2018
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- Anonymous from Stamford, CT
5.0 out of 5
"Location, able to use dumpster to throw away trash, office able to sign in packages to be left in my storage unit a HUGE bonus.
Debbie the manager has been very helpful in setting everything up.
Thank you"
April 29, 2018
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- Susan from Jacksonville, FL
5.0 out of 5
"I've used A number of storage facilities in several states. Of all of them, yours was the best experience I've ever had! The knowledge and friendliness of your associate ( I wish I could remember her name) is to be commended. She was so helpful with my needs and accommodating when I moved my things out of my storage unit in helping to file my cancellation notice. If I ever need storage again I will surely use Life Storage on 103rd St., Jax, FL."
April 23, 2018
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- Howard from Jacksonville, FL
5.0 out of 5
"The staff were top notch. Vary friendly,helpfull and had a smile"
January 25, 2018
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- Donald from Jacksonville, FL
5.0 out of 5
"Staff at this location is truly amazing. Friendly and FUN. I have recommended this location to people not happy with other storage facilities simply because of the staff."
January 20, 2018
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- Susan from Jacksonville, FL
4.6 out of 5
"The Customer Service Representative was very friendly and professional. She explained the terms of the lease and offered the discount that I had seen advertised - I did not even have to ask for it. The office, and exterior were very neat and clean and the availability of carts and spacious elevators and well-lit storage area were a welcome sight."
August 25, 2017
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- Sean from Jacksonville, FL
5.0 out of 5
"Debbie and Shante expressed genuine customer service. Always very helpful. "
August 24, 2017
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- Amber from Jacksonville, FL
5.0 out of 5
"All staff on duty are very friendly and helpful and the property is clean and well maintained."
July 18, 2017
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5.0 out of 5
"I have had always been treated with courtesy and respect even when I was late with my payment."
January 03, 2017
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- Kelly from Jacksonville, FL
5.0 out of 5
"I was giving the storage size I asked for,Debbie is very wonderful "
November 28, 2016
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- Dalea from Jacksonville, FL
4.8 out of 5
"This was the second time I used your compnay. I just wish you had locations in the Panama City Ares.
Thanks for everything."
October 24, 2016
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- Kimberly from Jacksonville, FL
5.0 out of 5
"I am a first time customer and I would recommend this company to ALL my family and friends. Nothing like receiving EXCELLENT SERVICES all the way around, hard to get these days. To the staff at #020 I've never been so pleased!!! Please keep up the OUTSTANDING services! And again THANK YOU THANK YOU THANK YOU!!?"
September 23, 2016
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- Robert from Jacksonville, FL
4.6 out of 5
"Was not expecting the professionalism
demonstrated in this transaction"
July 20, 2016
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- Eszline from Jacksonville, FL
5.0 out of 5
"I trust the associates with my storage I never have to rush and go check on my storage."
May 29, 2016
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- Lishan from Jacksonville, FL
5.0 out of 5
"everything
Was excellent staff are doing a great jobs "
May 16, 2016
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- Monique from Jacksonville, FL
5.0 out of 5
"I've been at this location for 4 years and I love it!!! Debbie and her staff are the best!!!!"
May 12, 2016
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4.9 out of 5
"Both Shantayh and the manager (who lives on premises) are always very quick to respond to my questions, are very sweet, and go above and beyond."
April 25, 2016
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- Jamie from Jacksonville, FL
4.4 out of 5
"Debbie always was courteous and helpful, but, Uncle Bobs [Life Storage] didn't always fit my current situation. I understand bus. Is bus., and some people would take advantage, but, sometimes people need your understanding. Again, does not have anything to do with Debbie in fact she is an asset to your company.
"
April 03, 2016
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- Warren from Jacksonville, FL
4.6 out of 5
"It was warm inside to storage climate area. I thought it would be a little cooler."
March 13, 2016
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- Dianne from Jacksonville, FL
5.0 out of 5
"All of my expectations were met. Great price, great offers (free truck rental)and great rental rates and specials."
January 27, 2016
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- Jonathan from Jacksonville, FL
4.4 out of 5
"I'm very pleased with the service I receive in person and online "
December 25, 2015
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- Tim from Jacksonville, FL
5.0 out of 5
"Very nice and clean facility best storage company I have ever used."
November 05, 2015
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- Wayne from Jacksonville, FL
5.0 out of 5
"it was a good experience, very nice accommodating staff"
October 26, 2015
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- Patricia from Jacksonville, FL
2.8 out of 5
"I think if you pay your rent for a month and you move out, you should get money back, because like if you pay on the 2 and move the 9th, they should give you money back. I am very disappoint about this"
October 24, 2015
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- Todd from Jacksonville, FL
4.9 out of 5
"would use y'all again! thanks for a great experience"
October 24, 2015
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- Claude from Jacksonville, FL
5.0 out of 5
"THE PERSON THAT RUNS THE FACILITY (DEBRA)
WAS FABULOUS. YOU ARE LUCKY TO HAVE SOMEONE THIS MOTIVATED !!!!!!!!!"
August 26, 2015
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- Marcus from Jacksonville, FL
4.0 out of 5
"The workers and customer service is very good at the storage facility."
May 30, 2015
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- Mary Ellen from Jacksonville, FL
5.0 out of 5
"the associate was very helpful and explained everything carefully and showed me around the facility. when I went to put everything in the storage facility it didn't take long at all and everything looked great."
April 28, 2015
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- Steven from Jacksonville, FL
5.0 out of 5
"When scheduling/making recurring payments online, it would be nice if you sent an email saying the payment was received/paid.
Also, there is no payment history.
Currently, I have to log on and check the balance due to ensure the payment was made successfully."
April 27, 2015
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- Gladys from Jacksonville, FL
4.6 out of 5
"The place was everything I expected and more. The associate was very friendly and helpful.
"
December 30, 2014
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- Thomas from jacksonville, FL
4.8 out of 5
"I bought a 10×20 and as we were filling it we learned it was to small and upgraded .She switched us and we had several days to empty the original locker into the new one. "
December 03, 2014
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- Vandria from Jacksonville, FL
5.0 out of 5
"The associate had an awesome attitude and was very knowledgable and helpful! "
October 28, 2014
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- Raphinette from Jacksonville, FL
5.0 out of 5
"Debbie is always so pleasant when I speak to her and so very helpful and also the gentleman I don't know his name he is helpful also. Although they are very very busy but they do take the time to handle your questions and pavement very carefully and take the time to talk to you. "
August 30, 2014
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- Danny from Jacksonville, FL
5.0 out of 5
"What an awesome storage company!!! The woman who helped me was absolutely terrific. She made my rental experience a very pleasant one for sure. I will highly recommend Uncle Bob's to everyone!!!"
July 24, 2014
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- R.C.C.H. St from Jacksonville, FL
5.0 out of 5
"I am the Treasurer of RCCH and, thus, in charge of paying the monthly bill. My contact with Debbie was almost a pleasure. My understanding for the change in storage company was that your location was too far for those now in charge."
June 23, 2014
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- Willie from Jacksonville, FL
4.8 out of 5
"good employees, good attitudes. keep up the good work."
March 05, 2014
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- Lydia from Jacksonville, FL
5.0 out of 5
"I am very pleased with the service I have received at Uncle Bob's Self Storage. The people that I have dealt with have been friendly & nice, clean & presentable, have answered any questions that I might have, and have always acted in a professional manner. I would recommend them to anyone that needs a storage unit."
February 04, 2014
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- Kristine from Jacksonville, FL
5.0 out of 5
"Great folks, Manager Debbie is teriffic. Storage area is clean and entire property as a whole is well maintained. Appreciate the great service and will refer friends and family. Thanks!"
January 17, 2014
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4.2 out of 5
"There should be more carts available for use by customers. More times than not they have not been available when I have visited my storage either to put things in or take things out. Waiting on them was not an option because the people using them had big jobs and weren't sharing. You only have two available for the many units. "
December 04, 2013
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5.0 out of 5
"ID JUST LIKE TO TELL YOU GUYS THAT YOU ARE DOING A GREAT JOB! THANKS FOR THE GREAT SERVICE, I APPRECIATE EVERYTHING YOU ARE DOING AND ID LIKE TO WISH YOU HAPPY UPCOMING HOLIDAYS!"
November 27, 2013
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- June from Jacksonville, FL
5.0 out of 5
"The associates were very helpful. They showed me the units first in order to choose the one that best fit my needs."
October 18, 2013
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- Jamie from Jacksonville, FL
4.5 out of 5
"i didn't rent very long, the unit i rented was not big enough for my needs, but i would defint use again...clean, secure, modern"
August 25, 2013
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