A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
*Storage unit size is approximate.Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
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14130 Beach Blvd.Jacksonville, FL 3225019.9 Miles Away
Customer Reviews - Life Storage #20, Jacksonville
We at Life Storage want to maintain the best storage facilities in Jacksonville, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Great people! I'm just here to confirm all the other reviews posted here. I'm new to Jacksonville and this was the first business that I have a 5-star review for.
We have been storage-hopping for a while. Other businesses were either occupied, busy, or just nasty. I used my freedom to choose Life Storage to do business with.
When my husband and I entered the office, we were greeted by Jessica. She immediately acknowledged us and said she'll take care of us when she finished with the previous customer.
When our turn came, Jessica explained the whole process of renting a unit. Looking at the current competition, in Jacksonville, for a 10'X15' was $23 cheaper than the other ones per month. I'm not willing to throw extra money into a business that makes us climb stairs and provide bad service.
The best part of this whole transition is that Jessica made me feel as if I was there to rent an apartment, not just a storage space. The space we rented was clean and neat. The security is top-notch, and the premises is very spacious. Thank you. I will return to update my review should anything change."
"I found Jessica to be a great customer service technician. She was very polite, knowledgeable and professional while assisting me with my problems. I would easily give her an overall rating of outstanding."
"I went to rent a storage space for my belongings, and was fortunate enough to have Jessica assist me. She was very manner-able, well spoken, and overall great customer service. Marvelous job!!"
"I walked into the life storage wondering how the prices and payment goes I spoke with Jessica and I thanked her and I appreciate her professionalism the place was very clean and I got the best information I can thanks to her"
"Jessica Has a great customer service I called to get storage information and she answered all my questions,she is a sweet person if anyone needs assistance call and ask for Jessica Reyes"
"Good Evening, I called your store to ask a few question and a young lady by name of Jessica pick up the phone. She was very helpful and friendly and answered all my questions."
"I have always had the best experience with the mgr Debbie. I have used this location several times of the yrs because of the awesome experience I have had. I highly recommend this facility."
"I called on the phone and I had some questions and a young lady name Jessica did an amazing job answering all the questions I asked her, she was very respectful and helpful."
"Had a great phone call experience I recommend this location, I had multiple questions and Jessica was very helpful and friendly. Gladly to see nice people still exist. Thank you for all the help understanding how it works."
"Hey this place is amazing I went to look at a Storage unit and Jessica was very Helpful she walk me trough Everything and was very knowledgeable of her work I will recommend everyone to this place and when you go ask for her"
"Can't say enough good things about the manger, Mrs Debbie. One of the most kind, compassionate, and understanding people you'll ever meet. Move-in seamless, and she has always been very helpful when needed. Extremely pleased with this facility."
"Great experience! Debra was incredibly helpful and informative. The equipment that we rented was in great condition and the rates were beyond reasonable."
"I had the best experience working with Debbie. I was press for time and she was able to get me in a storage. She was kind, patient, and understanding. She made my move into the storage a smooth one and even smoother when I departed. Excellent service, great location, would recommend to others."
"Mrs. Debbie is very nice however I would still discourage anyone from renting from Life Storage. I called to let them know that I would be moving all my things out of this storage facility because we finally are closing on our home. So I was told I still had to pay for a full month. Such a rip off, I will only have the unit for two weeks from the day my payment is due to the date I move everything out. I wish our boss was like that. Let us work for two weeks and be paid for a full month. WARNING TO ALL CONSUMERS STAY AWAY FROM THIS PLACE OR YOU WILL BE SCAMMED!!!!!!! By the way when you go in to make a payment or something they ask you to go to Google and give them a review. They have to have a certain amount of good reviews to a bonus or something. Sorry to mess up your numbers but I can't lie to the public!"
"A wonderful lady by the name of Debbie checked me in to my new storage unit and was extremely professional and polite. I recommend this storage facility to anyone who wants to be treated fairly and with respect. Very nice clean facility as well!"
"Mrs. Debbie is an outstanding manager. She has great people skills. Very straightforward when things don't go as scheduled or planned. And very knowledgeable about the storage units. And was able to help me and my wife find out next unit because we are going to need to up size.thank you so much Mrs. Debbie"
"Debbie is one amazing lady! She helped us so much with getting the van and everything situated. The customer service at life storage is always great."
"Mrs Deborah was such a help setting up my father's storage unit. She was fantastic at showing up the property and where our unit was. The elevators were in functional condition and I can't say that about other places. The service elevator with non closing doors helped a ton when moving in! Thanks so much Life Storage! Happy we found this place!"
"Debbie is the nicest representative I have ever . Down to earth , huge heart and very thoughtful or needs . Heaven sent to me and my pregnant wife very intentive. Great person. Six star."
"I just had to take the time to leave a review for the manager Debbie 103rd Street location in Jacksonville, Fl store #20. She was absolutely wonderful, super helpful and very personable. The facility is SPOTLESS! I feel really good about storing my most important possesions here with Life Storage. I am really glad I found this place."
"Clean Facility; Easy to Access. The Staff are wonderful. Debbie Cahoon was especially helpful and friendly. I would recommend this storage facility to all of my family and friends."
"Trying to get to the location to pay for my storage in person, because my credit card is drawn under the US Virgin Islands and no one is on premises to to take my payment. This is completely unacceptable and I’m going to take my services else where."
"Friendly atmosphere was able to help me with all my needs especially the manager Debbie she was very nice and very helpful I recommend this place to any of my friends"
"Life storage on 103rd is one of the best storage units I have used. The staff is every friendly and knowledgeable. Plus the units were very clean when I moved in."
"I didn'twant to give one star honestly I've been a customer for many years and Just had the Worse experience EVER When I tried for the first time to Pay at a closer store to avoid fighting traffic the Worker was very firm with telling me who I spoke with and my agreement with the worker Lynn at the Orange Park climate Control store yesterday She stated more than once it was Kathleen the Manager and I'm saying she didn't come til 2:00 PM even if she wrote the note I know who I spoke with so to prove my point I called twice and got customer service line then she finally dialed on her phone and I showed on my phone the time I called and on speaker Lynn said yes it was her so I'm trying to prove I'm not a lier and I'd rather drive 20 to 30 min away to get treated betterI guess west side Life Storage 103rd will never be as nice as Orange Park store non climate any day I appreciate everything Orange Park workers do Miss you Rhonda and Jami I will NEVER Visit here again and can't wait to Pay in Full to be a pass customer"
"This is my 3rd or 4th time using the 103rd Street location of Life Storage..... Debbie or Debra depending on her name tag and how long you've been a client has never failed to be helpful, friendly, great at figuring out how to meet our needs. I highly recommend using this storage facility !
TBRIDGEMAN"
"Customer Service is unmatched! From the time my furniture arrive Rose was so sweet calling checking to see if everything was okay with my move and the unit. I lived out of town so it was nice to receive a check up phone call. Thank you Rose for always being so sweet and caring. If I ever need unit storage again this will definitely be my choice! Angieler White"
"I love this location it's always clean and easy to get to. The Manager Debbie is very nice, always willing to help. I would recommend this storage facility to anyone that needs a climate controlled unit."
"Great place to lease a space, very reasonable with price comarisons. Ms. Rose did an excellent job explaining unit spaces sqare footage differnces as well as ongoin promotions that the company constantly offers. Would recommend undoubtedly."
"I needed some boxes so I wanted to popout at Life Storage I stepped in and it smelled amazing I heard her voice but couldn't see the face saw a Lil petitite dirty blonde whisping around helping everybody I finally put it together that i was being serviced by the infamous Ms Debbie herself live in the flesh as i called out to her as she was dang near running by lol and she belted out that chuckle of hers that i love so much and the finale was she single handedly put about 25 boxes in my Honda fr 😍This woman has been dedicated to our hood since Uncle Bobs 17yrs and I'm so glad I wouldn't go anywhere else honestly even if it were nearer and cheaper ijs"
"You guys need to have a training session with every employee you have on your staff and Debbie should be the instructor. She is so polite and sweet. After talking with her if I didn't need a unit I would have rented one anyway just because of her professionalism."
"Rose is so sweet and helpful. Even in the midst of my difficult situation she made confusing things less frustrating.
Debbie is a boss 24/7/365 -- be her friend and she will cross oceans to help you.
The customer service at this Life Storage #20 on 103rd is above and beyond. 5 stars all day."
"Rose and Debbie are very friendly and professional.
They were both very quick to help when I was in need and made my experience with renting a storage facility the most Pleasant it's ever been...."
"Debra was extremely helpful and friendly. I needed to send a fax and she got it done! The number I was sending it to was busy so as I waited, I was able to see her interact with other customers and was very impressed."
"Rose was so very helpful! She explained everything in detail as we walked to the unit. She even tried to help me direct the the truck to the unit with her managers approval. I can't stress enough how professional and extremely nice she was. Thanks again rose! I really appreciate you."
"Had to stop by Life storage and get some personal information taking care of. Mrs. Rose was very excellent on guiding me on getting some things taken care of through Life Storage. Such a great store place.💪🏾💪🏾"
"I was a little disappointed that the company's policy did not let me get a refund since I paid for the month of Feb in full and did not use the storage unit."
"I signed up for life storage in a last minute situation and they were very friendly and understanding. They're not pricey and keep their units clean."
"I’ve been there 4 times this month getting packing supplies. I don’t leave in the direct area, but I rather drive and go there. The staff is very nice and customer service oriented. The manager is the sweetest person and knows how to take care of her customers. And so does the staff."
"Easy access, clean units, friendly and professional customer service. Better rates than i found elsewhere in town. Debbie has gone above and beyond to make everything easy."
"I`ve been in this location twice to help my in Law to move stuff and i was surprised of the cleaness and well set up is that place,I spoke with the manager and congratulate her of the good job.
One thing yet caught my attention and was a big pool of water that doesn't drain no where because of the pavement sank down, it didn't bother us to go to the unit,but it really aggravated me when a car went by and the waves reached the unit inside,i point that issue to the manager,who so professionally explained the situation,we have another unit because my in law needed something smaller, not because the water,but it will be great if its fixed,cause mosquitos made their habitat in those puddle.Thank you Debra for the good job!!!"
"Thanks Life storage for making my move so easy. I truly appreciate all you have done, as you know moving isn't easy but Ms. Debbie has been amazing, her customer service is awesome. I HIGHLY recommend this company and more sore the 103rd location. Your customer in unit A22."
"Just recently moved to the area and this move has been so easy thanks to Rose & Debbie! They were extremely friendly and the facility was clean. Would defiantly recommend this storage facility to others . Thanks again ladies 😊"
"I and my husband have a storage unit at life storage on 103rd Street I absolutely love the customer service before we moved to 103rd We had a storage unit off of San Jose for about 13 years when it was uncle Bob storage I absolutely loved dealing with the staff moved over to 103rd Staff and customer service is no different very helpful"
"Ms.debbie is a great kind lady always there to hlep when you need it. The plave is always clean no trash laying around. Great Customer service and care great place."
"My first time walking in and Debbie was absolutely fantastic! She greeted me warmly, was super sweet, and even made a note in her computer to call and remind me of when to come in. She went above and beyond! I love this place!"
"Shantayh was extremely professional courteous kind understanding and extremely accommodating employee I recommend her highly. That is awesome thank you so much"
"i went to the life storage this friday july 10 i met store manager chris parter she is very good in doing business and i was certified the way i was attend to great tomiwa ola"
"Excellent customer service. No contact option to receive your storage unit and very simple. Prices are decent, but the customer service shines bright."
"I love this Storage very much and the lady that works here her name is Debbie shes the most sweetest the most kindest person Ive ever met I love her very much and shes helped me and my mom out very much with everything and she deserves a recommendation she needs to be recognized for the best employee ever"
"Ms. Debbie is the kindest and most thoughtful manager. Her facility is very clean and convienient. I would recommend life storage and use her again if i needed storage."
"My experience went extremely well here. Debbie had excellent customer service. Very helpful,she knows her stuff.
I felt welcomed as soon as I walked in.
I'm very Happy I chose this place."
"I absolutely love this location! The manager "Debbie" is so sweet and down to earth! Their storages are clean, they're efficient with the renting process, and ALWAYS friendly! This is my second time renting from them and I'm just as satisfied as I was the first time!!! =•=
"
"Debbie is amazing to work with. She keeps the property very clean and nice, and also has the greatest personality! Every time I have to enter into the office, she is a pleasure to work with. Very sweet lady!"
"Ms. Debbie has great customer service skills! She make you feel like she part of your family by her welcoming energy.... I guarantee she will make your stressful day turn into a brighter day. Thank you for the welcoming and caring of people. Oh did I mention this my second time using this storage company."
"Debbie is an awesome help. She made sure my move in went smoothly. She is helpful, willing to assist, and always keeps a smile on her face. The facility is clean and very well up kept. I am glad to have chosen this storage for my vaulables."
"I've had nothing but great experiences with the manager and staff at this location. They are the most friendliest people. They went out of their way to make house calls during Covid-19. They were very patient and thorough. Also, when I decided to upgrade my space, they made the transition very easy. Debbie and Yvonne are the best!"
"Debra Cahoon & Ivonne Martinez have been a great help to me I have been with this storage since April of 2019 and I want to thank them for all their help"
"Love the customer service here!!! They are eager to help with anything. Ivonne is amazing; she always goes above and beyond to make sure the customer is satisfied and has everything the need!!! The facility is always kept neat and clean. And they are fast at fixing things they are able to."
"Clean place and friendly staff. Had no idea what size space I would need and Ivonne took the time to walk me through each one and helped me find the perfect size space for my needs. Her excellent customer service is what will make me a long time customer. Thanks again Ms.Ivonne!!!"
"Id just like to take this time to thank this company for employing the sweetest woman/stranger Ive dealt with in awhile! Debra Cahoon made me feel right at home. Like Ive knew her for awhile now. Thanks for being sweet in this some times cold world Debra. I shall return ....."
"This is suppose tp be about the facility Life Storage, which is a great storage company. I have been dealing with them for a few years now. However, I want to tell you all about this little big person, Ms. Debbie. She must hear a thousand stories from a thousand people. I am one of them. Through it all, she is supportive, unbasis, and still is able to manage your concerns and needs. Hats off to you, Ms. Debbie. Friends for Life!"
"Definitely five stars for this life storage.great facilities very clean awesome customer service cuz Debbie has been very helpful and we appreciate everything you have done thanks again"
"Facilities are very clean easy with the 24-hour access given big shout out to Miss Debbie for all the great customer service. Always a smile on your face. Thanks again."
"Debbie is very amazing !!!!! I can't thank her enough for all her help and knowledge and she was so patient with me being all over the place thank you so much you are the BEST !!!!"
"Our family has been using Life Storage for almost a year. Over the years, we have used several different storage facilities. I want to share with everyone who reads these reviews, how Life Storage changed my perception of storage facilities, in general. The staff, here on 103rd St. in Jacksonville, have always gone above and beyond my expectations to be kind, courteous and make sure that our needs are met. I highly recommend Life Storage, to anyone looking for long and short term storage. The manager goes out of her way to help resolve any issue and answer all of my questions. They have always taken time and made themselves available, to my family, during our time of transition and anytime we have called upon them as we continued to use their services. I look forward to the years, to come, as we continued to live a clutter free life, as we continue to have a place to put our extra gear and as we continue growing the fantastic relationships that we have found at this particular storage center. Thank you, awesome ladies, for always being available and helpful, meeting our storage needs. LifeStorage is a "life-saver.""
"Great Staff. Debra Cahoon was very helpful and kind. With everything. I would recommend Lifestorage to anyone who needs it. It was also very clean inside and out. Smelled very nice too."
"Life Storage is always my go-to place for storage needs truck rental and office services. Ms. Debbie has been a wonderful help for many years. She keeps the facility clean and smelling fresh. Thank you so much for your help"
"Store Manager, Debra Cahoon, goes above and beyond to help customers or potential clients. Although, she couldn't accommodate my needs at her store she was very helpful in helping me find the right property."
"I have been speaking to both Debbie & Ivonne for the last month with my upcoming move and storage needs. They have been wonderful and helpful every step of the way. Every time I call, they are polite and happy, it is a pleasure to work with people who clearly enjoy their job and care about their customers."
"I have never worked with a cleaner facility. The staff members were kowledgeable and delightful to work with. I always felt safe no matter what time of day. A huge issue for a petite middle-aged woman. I can recommend them without reservation."
"Love how fast they were able to get everything set up and done in an emergency situation. Looking forward to the future relationship of the agents and environment. Thanks so much to both Ivonne & Debbie!"
"the ladys were super friendly and the cheapest rates we found calling around!!! Debbie and Ivonne did a great job making us feel comfortable and safe choosing this location! They have good security features and very clean!!!!"
"Debbie at the front desk was amazing! She was very informative, and helpful. She was just wonderful and made the whole process a pleasant one. Their prices are very reasonable for as nice of an establishment as it is. I would definitely recommend them to anyone who needs storage for any reason."
"I have used this facility for the past 31/2 years and have been entirely satisfied. Debbie goes above and beyond in her customer service, and takes a personal interest in her customers. God bless Debbie and the great staff at this Life Storage facilityd"
"We had a very good experience here at the Life Storage Debbie she was awesome she assisted us she was very friendly very courteous and we will definitely be back and we also have storage at the one over on Lane Avenue but she was very very helpful and we look forward to coming back here again thank you who's ever reading this have a good day"
"They are so amazing. The prices are great and they treat you like family. Ms. Ivonne is the best, she's very fast and efficient. She's very polite and professional!!!"
"The associates there especially Debbie have treated us amazing! She is always very respectful, attentive and quick to respond to our many requests. I recommend this storage unit to anyone needing a safe and clean unit!"
"We can't say enough about this facility and it's staff. The Manager Debbie goes above & beyond and is always quick to respond to our many requests. I highly recommend this store to anyone needing a solid, safe and stellar unit in this area. 5 stars!!"
"Debra greeted me as if I were family. She went over all procedures and safety questions that were asked. Very professional and very helpful. I had a bad experience trying to get into another storage company. I had called for life storage and e everything from beginning to end went nice ne smooth. I will definitely refer anyone in need of a storage unit to go with your company."
"Location, able to use dumpster to throw away trash, office able to sign in packages to be left in my storage unit a HUGE bonus.
Debbie the manager has been very helpful in setting everything up.
Thank you"
"I've used A number of storage facilities in several states. Of all of them, yours was the best experience I've ever had! The knowledge and friendliness of your associate ( I wish I could remember her name) is to be commended. She was so helpful with my needs and accommodating when I moved my things out of my storage unit in helping to file my cancellation notice. If I ever need storage again I will surely use Life Storage on 103rd St., Jax, FL."
"Staff at this location is truly amazing. Friendly and FUN. I have recommended this location to people not happy with other storage facilities simply because of the staff."
"The Customer Service Representative was very friendly and professional. She explained the terms of the lease and offered the discount that I had seen advertised - I did not even have to ask for it. The office, and exterior were very neat and clean and the availability of carts and spacious elevators and well-lit storage area were a welcome sight."
"I am a first time customer and I would recommend this company to ALL my family and friends. Nothing like receiving EXCELLENT SERVICES all the way around, hard to get these days. To the staff at #020 I've never been so pleased!!! Please keep up the OUTSTANDING services! And again THANK YOU THANK YOU THANK YOU!!?"
"Debbie always was courteous and helpful, but, Uncle Bobs [Life Storage] didn't always fit my current situation. I understand bus. Is bus., and some people would take advantage, but, sometimes people need your understanding. Again, does not have anything to do with Debbie in fact she is an asset to your company.
"
"I think if you pay your rent for a month and you move out, you should get money back, because like if you pay on the 2 and move the 9th, they should give you money back. I am very disappoint about this"
"the associate was very helpful and explained everything carefully and showed me around the facility. when I went to put everything in the storage facility it didn't take long at all and everything looked great."
"When scheduling/making recurring payments online, it would be nice if you sent an email saying the payment was received/paid.
Also, there is no payment history.
Currently, I have to log on and check the balance due to ensure the payment was made successfully."
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #020, we offer great property security systems and clean, affordable storage units to rent for the residents of Jacksonville Heights, Oak Hill Park, Herlong, and other neighborhoods in Jacksonville, FL. Call us with questions, reserve online, or click here to compare other storage units in Jacksonville.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: Closed
Facility Access Hours
Monday: 6:00 am - 9:00 pm
Tuesday: 6:00 am - 9:00 pm
Wednesday: 6:00 am - 9:00 pm
Thursday: 6:00 am - 9:00 pm
Friday: 6:00 am - 9:00 pm
Saturday: 6:00 am - 9:00 pm
Sunday: 6:00 am - 9:00 pm
Rental Requirements:
Insurance required
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental
