Self Storage Units near Phoenix in Mesa, AZ, 85212

"Very informative and professional."

"The facility looks fairly new with some pretty high tech security measures. Kristine made it easy to sign up and was very clear about how the place works (contract, hours, access, etc). I highly recommend this place to store your belongings."

"Had a great experience…Kristine was very helpful and friendly…"

"They don’t prorate. Moved out 8 days after beginning of month and didn’t get prorated the rest of the month. They were previously extra storage when I signed up and I understood that they would prorate."

"Are Life Storage customers “on their own?” My family of four looked to Extra Space Storage in September when we encountered unforeseen circumstances in our living situation. A reality that many Americans and those in the Phoenix Metro area are facing. I received exceptional customer service and had complete confidence in the team. Our storage units located at Self Storage (formerly Extra Space)-Mesa, 8803 E Pecos Rd Mesa, AZ 85212, were purchased by Life Storage just prior to 2022. Life Storage, a publicly traded giant in the self-storage industry, formerly known as Sovran Self Storage, rebranded in 2017 and boasts of having a “customer-centric focus, progressive growth, and innovative technologies.” On a recent trip to my storage units (at the above location) I discovered water had come through the roof/walls of both my units and the walls appeared to have oxidation setting into the masonry structure. I reported this to Kristine in the front office via telephone and emailed over pictures to confirm the condition of my units. I did not hear anything back from anyone. I went in person to ask for a walk-through inspection with a team member, which was done. I was told at the end of the walk-through Life Storage would take no responsibility for any of my belongings in the event they were compromised. I was told the facility has a faulty roof drainage system. This design flaw results in water collected on the roof not having an adequate escape route off the roof. The conduits which are supposed to carry the water off the roof are positioned/designed to where the openings sit above what would be the pooling water line on the roof. Therefore, the water has no gravity assisted way to be carried off the roof resulting in an accumulation, which is entering into the storage units. Dave the manager reached out to me (per my request) and offered me some boxes in the event I wanted to move my things to another unit within the facility. He reiterated because I declined the third-party insurance I was on my own when it came to any of my things needing to be repaired or replaced. When I asked who was going to cover the time and cost of the labor to relocate my things, I was told, “you would.” When I asked who would take responsibility if any of my things were compromised, I was told, “you would.” I don’t know Life Storage. I know my experience of Life Storage. I don’t Life Storage’s leadership. I know my experience of Life Storage’s leadership I don’t know Life-Storage’s values, mission, or vision (they’re not there). Therefore, all I can conclude is what I know of this company from my experience, however myopic that may seem. That is, they are following suit with other mainstream corporations in America that have put their corporate conscience on the alter in the name of things like “large”, “world”, and “growth”. This comes at the cost and degradation of fundamental values like responsibility, accountability, and integrity, which companies like Uncle Bob’s Self Storage was founded on in the late 1980’s. Afterall, my things are just that-things. But, with Life-Storage you may just be “on your own.”"

"Kristine was very pleasant and helpful. I love the drive up storage, getting more and more rare these days."

"Great service quick"

"I just moved out of my storage on Pecos and I just want to say the staff are kind, friendly and professional. Christine was so understanding and full of smiles and offered to sweep out my unit for me. Dave was working yet still took time to chat for a moment. Ryan helped me when Life Storage took over with my questions and concerns. I highly reccomend trying Life Storage for your storage needs."

"I went in to get some info for a friend I am helping out and the staff was very professional, communicative, helpful, and friendly. They answered all my questions and made me feel very welcome! Will definitely be coming back once I need storage space."

"They were absolutely amazing when i stopped in earlier, very helpful and seemed like they really enjoy what they do!"