Customer Reviews - Life Storage #863, Henrico
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We at Life Storage want to maintain the best storage facilities in Henrico, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Henrico (#863)
4.95 out of 5
based on 31 of our most recent Reviews
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- James from Mechanicsvilled, VA
5.0 out of 5
"The facility I use is well maintained and professionally run. I am very confident my property is well secured."
June 27, 2019
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5.0 out of 5
"Changed my impression of what a storage place could be.
I had 4 other people help me move things to the unit(s) and they felt similarly.
My son is now interested in securing a unit.
The staff made me feel like I was a star boarder!
I LOVE coming to this location! I feel welcomed & safe.
I can't say enough good things about this place!
THANK YOU!"
May 19, 2019
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5.0 out of 5
"Rebecca has been so wonderful to me each month. She has been so sweet and always in a smiling,caring and thoughtful manner. I have had to extend my stay repeatedly and she has kept me informed been so helpful."
April 03, 2019
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5.0 out of 5
"It was easy to come and go. Very safe Carts readily available. Good facility."
November 23, 2018
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5.0 out of 5
"Excellent, efficient service and incredibly clean facility. Temperature control is on point."
October 10, 2018
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- Cheryl from Glen Allen, VA
5.0 out of 5
"I really enjoyed using Life Storage. It felt clean and safe; the carts were almost always available and when they were not, people were great about sharing. This was an important part of our home sale and move and the support we received from the Life Storage team was great. Thank you!"
July 23, 2018
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- Christopher from Henrico, VA
5.0 out of 5
"I was very pleased with the help I received when I came in to get my storage unit. I was also very pleased with the help I received when I got my access pin mixed up and the guy in charged helped me out. Excellent Service overall and I am extremely pleased. Thank you!"
April 30, 2018
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4.6 out of 5
"My ratings are based on the last few months I rented. There was a change in mgt and it was for the better. The only on-going issue I had was the smell and I think if you got some automatic freshners it would be appreciated."
March 27, 2018
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5.0 out of 5
"You met every expectation and I was very impressed
"
March 27, 2018
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- Kevin from Mechanicsville, VA
5.0 out of 5
"The associates were fast and friendly and they took care of me."
March 16, 2018
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5.0 out of 5
"David at Cox Road was exceptional, patient and kind."
December 23, 2017
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5.0 out of 5
"David provided excellent customer service and was a pleasure to work with."
November 30, 2017
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5.0 out of 5
"The manager is extremely helpful and very kind. I also would like to acknowledge the female sales person on the weekends - she was kind and very helpful."
October 18, 2017
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5.0 out of 5
"Jessica was very nice & helpful & made great suggestions. Dave was also great."
September 28, 2017
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- Achirangshu from Irvine, CA
5.0 out of 5
"I feel lucky to have David at front desk!!. This is the first storage I ever used and David made it so simple that I expectation on any storage rental has been significantly high. He guided me on different options that would be most appropriate for me, without any sales pitch or any wrong means earning more.
My move was stressful and in a very short notice when I realize I have to rent a storage to temporarily store my 2 bed room household, I was worried as I had no idea about cost, logistics or process. I feel fortunate as I got David in front desk and he made it so easy that I felt I should keep a storage for long term :) He is kind, nice and a good adviser.
I hope I will not need storage again soon, but if I do, I will straight away rent life storage without a second thought for sure !
Thank you David for all your help and support."
September 25, 2017
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- Thomas from Manakin Sabot, VA
5.0 out of 5
"It had been a long time since we rented a storage space and were delighted how much better our accommodations were from our last experience. "
September 25, 2017
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5.0 out of 5
"David, at store 863, Excellent customer service and product knowledge, thank you, and a great price and clean facility!"
August 02, 2017
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4.6 out of 5
"Wish my long term rental (about 12-16 months) was less expensive. Perhaps a lower rate the longer one rents. Thx "
July 27, 2017
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5.0 out of 5
"James, the onsite manager was amazing! This was my first time securing a storage unit but was referred to you by a family member. I cannot speak highly enough of James!! The facility is welcoming, clean and very organized. I am happy I selected LifeStorage and will recommend you to anyone needing a storage unit. Thanks for exceeding my expectations!"
June 30, 2017
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5.0 out of 5
"I was greated with a smile and provided helpful information about specials and the process of renting there. The manager James is probably the nicest person I have met in awhile. He is always smiling and looking to help."
June 27, 2017
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5.0 out of 5
"Your property manager goes the "extra mile" in customer care. We really appreciated all his help."
June 07, 2017
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- Anh-Thy from Glen Allen, VA
5.0 out of 5
"Very happy with James's help. He was courteous and nice. Space was very clean. We were able to purchase what we needed for packing."
May 22, 2017
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5.0 out of 5
"I was highly impressed with the staff and the treatment I received. They were very friendly and always smiling. "
April 24, 2017
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- Terry from Manakin Sabot, VA
4.4 out of 5
"Facility was new and very nice but prices were high."
March 23, 2017
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5.0 out of 5
"I was very impressed with the facility and the staff. Very clean and the staff is very helpful. I have used other storage facilities in the past and this is by far the best experience."
March 02, 2017
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- Roberto from Richmond, VA
5.0 out of 5
"Both James and Jacob were very helpful in arranging the storage space."
February 16, 2017
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- Harry from Glen Allen, VA
5.0 out of 5
"I was call by my name when I would go in to ask questions or pay my bill. Great people!!"
January 23, 2017
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5.0 out of 5
"EVEN though the Giants are NOT going to the Superbowl, it was great to have a space with Uncle Bob. Have told many people about how great you are.
"
January 23, 2017
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- Janice from Roseville, CA
5.0 out of 5
"The space was clean and large enough to meet needs."
January 18, 2017
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5.0 out of 5
"facility is neat, clean & easily accessed when I need it. "
November 29, 2016
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- James from Glen Allen, VA
5.0 out of 5
"Very easy process. I met with David and he walked me through everything and was informative about the facility and expectations from renters."
October 29, 2016
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