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4250 Tom Leonard DrGlen Allen, VA 2306017.2 Miles Away
Customer Reviews - Life Storage #650, Midlothian
We at Life Storage want to maintain the best storage facilities in Midlothian, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"I called life storage because I wanted to make sure I was in the right area to have my storage and the website wasn’t extremely helpful with my inquiries the manager that I spoke with helped me and was def a joy speaking with. I will
Be using life storage when it’s time for
Me to move."
"Amazing experience! So simple, I was in and out in 10 minutes and got to see units so I could plan. Extremely fair price, and Aaron was so helpful and friendly! Definitely will use again and recommend!"
"Great company! Exceptional staff, I was helped by a young lady named Lauren who answered all my questions and patiently met all my needs. I will definitely be recommending any friends or family in the future."
"Came in to look for a small unit to put my babies things from when she was born as they are taking up space in my small townhouse. Was greeted by Lauren and she stuck with me the entire time and answered all my silly questions with ease and a great attitude. Will DEFINITELY be getting a unit at this location thanks to her!!!"
"While searching for a place to store my holiday boxes, I had the pleasure to have helpful conversation with an employee named Lauren. She was very helpful and knowledgeable when answering my question."
"I am a current client at Life Storage and needed assistance the other day. I was helped by Lauren Finnegan, she was a pleasure to work with and was very prompt at getting my paperwork done in a speedy fashion."
"I visited this location today and spoke with a woman by the name of Lauren. She was very polite and answered all my questions very throughly, and believe me I had a whole bunch of them. Overall, it was a great experience and I will hopefully be doing business here soon!"
"Came in this past week to look at some spaces, Lauren was extremely helpful and gave me all the necessary information needed to find a space. I will definitely be back one I have decided what will work best!"
"Lauren was amazing. She walked me through all the legal elements of the business but more importantly she talked to me as a person rather than just another customer. It was am amazing experience. And the Facility was amazing as well. Very well maintained. Only down side was no real level place to park when loading and unloading."
"While I spoke with Toya at there other property Lord knows that great customer was here at this property also I stated what A pleasure to have another beautiful conversation with her again show me a unit that I will be renting real soon thank you Toya 👍👍"
"Starting off - the associate was extremely unprofessional when I signed up - standoffish and rude, and told me repeatedly how hung over she was from the night before. Which, is probably why she did not set me up on automatic payment like I specifically asked when I told her that I wanted the card I paid with to be the one that was charged for my monthly fee. A few weeks later, I came by to get something out of my unit, and was locked out. I then had to wait almost 40 minutes for the working associate to get back to the office because they had gone to lunch and the main help number couldn't do anything. When he finally arrived, he explained that I hadn't set up automatic payments - and I explained that I was under the expectation that I HAD, especially since I asked to be. I then had to wait another 25 minutes while he got in touch with the "area manager" to issue me a credit in the amount of the late fee, that I should have never been charged. No one even reached out to see if there was an error before locking the unit. In addition, I asked if I could just pay it to get into my unit as I was on my lunch break, and then get refunded the late fee - nope! They have to remove it first.
Fast forward to two weeks later when I moved out - and the doors that were broken on the left side of the building when I had the payment debacle - ARE STILL BROKEN!!!!!!!! How do they expect people to move in and out of a storage unit via ONE door on the weekends? There were moving trucks EVERYWHERE, people were blocking the one usable door, and it was an absolute cluster. This place is a joke."
"I had thee best experience with Ms. Latoya here. She answered any and all my questions. Really before I could ask she had the answer. I will definitely recommend to ask for her when renting units here."
"What can i say about this life storage experience. During this pandemic its been so hard trying to find places open and willing to still service people with good customer service. and the store manager Toya did just that. she made sure I was well aware of all the cleaning protocols and how my stuff was not going to have any issues like the last storage facility that i had. thanks so much for all your hard work!!!!"
"The team at Life Storage (Branch Point Drive) is absolutely terrific; in particular, Lauren and John are extremely polite, friendly, helpful and engaging. The facilities are state-of-the-art and maintained beautifully! Our family has had up to three units at a time at Life Storage during a recent, big move; Life Storage was the perfect choice! Fantastic customer service, spotless facilities and just an overall welcoming and inviting space - you can't go wrong with Life Storage at Branch Point Drive!"
"Nice storage facility near Woodlake. It’s always been clean and comfortable when going there. The staff seems to take care of it and are customer friendly focused. Lorin exemplified that the other day simply by asking if everything was okay while she was making her rounds seeing I was going through the daunting task of sorting through two storage units my family has."
"This facility has been a great help for my storage needs. The staff are professional and friendly. The facility is always clean as is my personal unit. I want to give Susan and Lauren a sincere thanks for being very helpful and providing really great customer service with my issue. It was handled promptly and I am completely satisfied with the outcome."
"Latoya is always a phone call away. If I have any questions about my storage needs. She makes sure she sends reminders about late payments as well as any other information I needed to know. She deserves all the praise!!!! THANKS LATOYA!!!!"
"I love this storage one of the best storage place ever the staff is friendly and nice is very clean it's awesome I like how when you walk on the floor the lights automatically cut on and cut off is so amazing"
"I helped my daughter move her belongings to store here. The staff is very friendly and knowledgeable about sizing and insurance. Access is well controlled. Would definitely recommend them if you need storage solutions."
"This place is amazing! The facility is clean and safe. Rhonda went above and beyond when assisting me with my storage rental. She made it easy and provided excellent customer service. Highly recommend this location!"
"Thank you, Ms. Rhonda! My unique situation was nothing short of a task to handle. The moment Rhonda answered the phone she began serving as the eyes, ears, and face of LifeStorage. Her effortless, graceful approach enabled the ability for her to connect with me on more of a personal level. This newly acquired property is very clean, and well kept. The staff members are very close, which makes it easy to communicate with one another in various locations. Thank you for everything you were able to do for me! Congratulations on your engagement, and Happy early birthday to your daughter!
I would definitely recommend securing your keepsakes here!"
"The staff is incredible and it is a fantastic location. A new facility that is a great hidden treasure - yet has all the security you need. Feeling like you are family and they are willing to walk you through any questions. Clean, well lit with indoor temperature control units including elevators and carts for your use!"
"Stopped by this location shopping around for prices. The manager Rhonda was very helpful and polite. She was also very friendly to my 2 year old son who really seemed to like her alot. Great prices and great service."
"I just wanted to say that this facility is very clean and in a good location! Rhonda was very friendly and so sweet! She was patient with me and made the process so easy. I would recommend this place to everyone. Rhonda is the best!"
"David at the branch point location was awesome! He took care of everything in a very professional manner. He made sure that I got the closest storage unit which would require less walking since Im seven months pregnant. Great experience in a timely manner."
"Extremely satisfied with the level of professionalism and respect that David demonstrated towards us. He was more than happy to guide us through the whole process with signing up and how to access the whole building including the storage space. Tremendously content with the fair prices per month and insurance plan we purchased as well, 10/10 recommend to anyone in the area to look into here.
Constructive criticism: though it did not be an issue for us, but I see that it could be an issue that there could be more carts to be used for transporting personal items to and from loading zones and the storage units. To my knowledge, there are only two carts at the facility and recommend there be more since there are so many units and often times it gets busy with people coming by"
"Absolutely amazing experience. Booked online, no problems whatsoever. I confirmed over the phone, and came in to sign a few days later. David explained everything I needed to know, went through the contract, and was really nice and personable. I havent moved my stuff in yet but I look forward to it because its such a great place!"
"Manager David Pope was absolutely fantastic. He came in in very short notice and hooked me up with my reserved unit and was able to get the admin. Fee waved because I had been waiting for an hour for someone to arrive at the office. Thank you David!"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #650, we offer great property security systems and clean, affordable storage units to rent for the residents of Brandermill, Woodlake, Moseley, Wilkerson Terrace, and other neighborhoods in Midlothian, VA. Call us with questions, reserve online, or click here to compare other storage units in Richmond.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental