Self Storage Units near Richmond in Midlothian, VA, 23112

"Great check in experience. Latoya was very helpful!"

"This storage facility is amazing, the store manager Latoya is the best. She will go out of her way to make sure your needs are fulfilled..I would highly recommend storing your items here."

"great customer service!"

"Latoya has been excellent throughout my rental agreement. She's always looking out for her clients."

"Lifestorage on Bailey Bridge Latoya is a ROCK STAR!!!!!, had small issue she called very next business day, pleasant attitude and fixed my issues. Been with Life Storage over a year and she has been nothing short of excellent."

"Ive been going here for a while no issues, nobody is ever there to so thats nice."

"Went to the facility for the third time because the hours online say they were open from 9-6 . When i arrived the location was closed and there was a sign on the door to use kiosk. I called cust. Service number because kiosk could not help me . I was told they needed to contact a sister store to assist me , but it had closed early . I have not been able to get assistance with the space i have at this location and after several years of having a space here, the inconvenience i have experienced and the lack of service, i am ready to move out and take my business elsewhere."

"To say my experience with Life Storage is great would be an understatement. Sure, the tangible facility is lovely, but it is wholeheartedly LaToya who makes every aspect phenomenal. With her knowledge, kindness, and her innate ability to show compassion and empathy all the while remaining professional, she puts the "life" into Life Storage."

"Updated gate and building access."

"Great experience working with Life Storage #367. I was in a crunch for time. Had to empty half of one unit, move the remaining half to a smaller unit, fill out paperwork, insurance etc. Latoya Mccain and Suzanne Clark made a difficult job much easier. They were professional, knowledgeable and very helpful with all aspects of my move. Thanks to them. Recommending Life Storage #367 and specifically Life Storage #367."

"Latoya was very helpful by answering questions I had. She was very nice."

"When we moved out, Latoya Mccain was more than helpful and she honored a verbal promise made to us in error. I felt so happy that a business went above and beyond for a change, especially as we were moving out, that I wanted to reward her and let her, AND Life Storage know, it matters."

"They have mice! We sold our home and needed a unit for 2 months in preparation for our move! It's been 2 days since having ours boxes removed from the unit by movers & I began to hear scratching noises coming from sealed boxes that were stacked in the corner of my room! At about 12:30 midnight myself and husband had to wake from our sleep to take all the boxes from our room to the garage! That's where he found "a big nest/big lint ball" the mice created for themselves in my clothing box! There was a total a 4 mice from that one box! And another "nest " in a box that contained my kids clothing! We literally just moved in 2 days ago and didn't bring mice to this facility but are forced to deal with the after math! I'm terrified to open the rest of our stuff but I know it has to be done! I will sell/give away everything i own before I ever use a storage unit again! This was the 1st and last time! My brand new home, now I'm concerned about mice! Not to mention my water bill because now I have to wash ever we own!"

"Wonderful experience a great manager And everything went well , always do business here !!!"

"I would definitely recommend facility"

"Great facility, clean, good prices."

"Clean and good prices! Very friendly staff! Great seevice"

"Great price and very clean. The customer service was 5 star!"

"Meet Latoya at LS and she has a great attitude and friendly and she had just what I needed went into details of rental so thank you Latoya for being you."

"I would like to Thank Life storage for Grace and helping my family through this process and special Thank you to Latoya M. I will be recommending others to your storage facility. Blessings and Happy Holidays!!"

"I rented a truck today so I could clean out items in my storage and put some other items in. About a week ago one of my credit cards was stolen. I had to cancel it and replace. This part is my fault. I didn't realize I had my automatic payment set up on that card. It was due to be taken out on November 2nd. 5 days ago. They are closed today but access to the units were open. When entering my code it notified me my balance was past due. I quickly paid it, set up a new card for prepay and was able to enter. Got to my unit and they have an additional lock installed on my unit. Considering they are closed today they would have had to put it on yesterday after being 4 days past due. A courtesy call would have been amazing. Now I am out $150 for a truck rental and wasted most of my Sunday by the time I take my stuff back home. As a long time customer I am really really annoyed. If it was a couple of weeks past due I would completely understand but things happen. Charge the late fee, I accept that. If this is the policy, that is fine but it is terrible customer practice."

"Latoya was a pleasure to work with. I needed a lot of help and she was very patient with me. She is a wonderful representative for Life Storage."

"Stored.my furniture here while I was receiving medical treatment out of the country for 18 months or so. Returned to have movers move my things to an apartment to find half my storage spect with water all over the floor ruining my things including a wrapped in plastic tufts and needles mattress that was only 3 months old at the time of storage. Upon closer inspection of the building 5 days later , I found an overflowing drainage pipe at the back of in the building causing the water issue. Tell me this isn’t negligence on the part of maintenance?? How often did this happen in that time ??? And there was also standing water with orange caution cones in the corridor around the corner with standing water. When I asked if those people had been notified , was told that those spaces were empty when clearly the photo Zi took showed licks on those spaces. Had to dispose of furniture and waiting for my health to deteriorate from this"

"No stars would be my preference. My furniture was being stored here to to my being out of the country for  18 months. On the day I hired movers to move my belongings out, half of my 10x10 soace had water all over the back half of the soace.  The water intrusion ruined the majority of my things. The manager took some pictures but no responsibility. Handed me the insurance brochure whom I have yet to hear back from after 7 days. Upon closer insoection outside the building, I found a clogged drainage pvc pipe that was to the too with water. And this was .6 days later. It was located behind my unit. Tell me this isn't negligence on the part of the maintenance of the building. And how many times did this happen over the eighteen months ?   Just waiting for the mold to set in exasperating my chronic illness. DO NOT RENT HERE"

"I am super frustrated. I reserved my unit, paid, and then went to Life Storage. I get there and there is a sign that says they'll be back at 2:30. It went downhill from there. My access code didn't work. I called customer service waited on hold for 15 minutes and after 20 minutes on hold the access code issue was resolved. Then the elevator doesn't work and my unit was on the 2nd floor. I called to ask if I could just switch to an outdoor unit and was informed that the on-site people would be there at 2:30. Did I mention it was only 11:00? Definitely not the place for me. I see the good reviews but my review won't be one of them."

"Very Professional staff, great customer service. I have stored my belongings here and couldn't be happier! Thank you!"

"Property is clean, safe to go to, the staff is wonderful and very helpful."

"This is the second time we've used life storage at bailey bridge. Clean and convenient. We did have trouble moving into one of our units it was sweltering hot even though it was temperature controlled. The ac must've been broken, it was miserable, but everything else has been great."

"Latoya was wonderful this morning! She was at the bailey bridge location. She handled my truck rental so quick and efficiently. I usually hate theses types of processes but she made it so easy. Great energy! Thanks for being so welcoming!!"

"Always receive amazing customer service from LaToya whenever I call and have a questions or when on the property."

"Lauren was very courteous and professional. She explained everything in clear terms and addressed our concerns."

"The Ladies working in the office were pleasant to work with. Highly recommend"

"Great experience! The manger and assistant manager were very kind and helped me with every question! 10/10 recommend."

"Latoya is a great MANAGER!!!!!"

"Life storage at Bailey Bridge in Midlothian was AMAZING during the sign up and registration process! The facility was extremely clean and the front desk staff were friendly and knowledgeable."

"Amazing service! Thank you so much! 😊"

"This place will continue to raise your rates throughout time. Over doubled... Getting my stuff out ASAP."

"This was my first experience at this location. I loved the customer experience. The staff was very polite, friendly, professional and went above and beyond to meet our needs."

"Great Service , very clean environment/ storage unit ."

"This location is very clean and neat. Latoya have help me with all my needs and questions!!! She have a wonderful personality and is very patient! Thank you Latoya for helping me with all my storage needs!"

"Latoya is awesome!!!! She’s patient, compassionate and very thorough!!! She’s such a pleasure and makes the process very easy flowing! Will definitely recommend this location."

"Super company. Reps were friendly, helpful, and professional."

"Latoya the manager here was and has been great helpful with choosing the perfect unit size for my stuff. Thank you so much"

"This is the cleanest and friendliest life storage that I’ve been into Latoya a was very knowledgeable and patient. ,"

"This place was very helpful to me and my family and it really came in handy when my mom moved into a new apartment and didn't have proper storage. Also the staff was always very friendly whenever I needed to make a payment, and the building as well as my unit were pretty clean. If you are ever low on space and need a unit, I highly recommend Life Storage!"

"We’ve had a storage unit for a few years since about 2017 and slowly have added products over the years. In this past October we came to the unit to notice mold all over our furniture, the employee didn’t show much care to the issue and handed us an insurance card to call and that was the end of it, never heard from a manager. We were just leaving for our honeymoon so we tried our best to contact the insurance company and they said without exact prices and receipts they would maybe pay us up to $200 for the damages. After finding an apartment a few months later we went to remove and clean all of our furniture to then find everything with metal or wood touching the ground had been damaged and absorbed water, my $1200 brand new dining table had warped and cracked, and our memory foam purple $1000 mattress was half yellow and covered in mold. These items were in the back so we didn’t even see them last time. We then started opening boxes to find all our dishes, cookware, appliances, silverware were all moldy and rusted....we spoke to the store manager who so far has been helpful with trying to push the issue through claims, but notified me this is a common issue and we aren’t the only ones who have been affected. I even found where there’s calcium build up in the storage unit showing there’s water damage. We have thousands of dollars of damage and may not see any reimbursement when our rent alone should be refunded. RENTER BEWARE...I would not go here unless you want damaged materials we aren’t the only ones affected!"

"My first time renting a storage unit and it was a very easy and smooth transaction thanx to Latoya. Thank you"

"Toya thank you for your help and I will always recommend u to everyone I know who needs storage"

"After moving out of a very expensive (for no reason) unit in another part of town, I have been very pleased with my experience here at LifeStorage. Lauren was great and so helpful literally from the get go. She helped me resolve all my issues and stuck with us until we got our bearings! Latoya was very helpful on the phone as well as I was frantically looking for a new unit initially. The reservation process was quick and easy! The units are nice with a gated entry and a code to get into the building. Fair pricing for climate controlled units too. Thanks guys!"

"I came by to get some information due to me moving soon. Ms Toya was so helpful and kind. I've never had an experience like that at a storage facility!!! she answered all my questions and even reached out to me to see if i made a decision about the space i needed. Im definitely choosing Life Storage when it's time for my move!!! Thanks Ms. Toya"

"I moved to this area 8 years ago and have stored some of my most precious valuables with this company during the entire time.. The staff is honest and cares for the welfare of their customers first. In addition, their facilities are not only pest free, they are super clean and superbly managed by a trustworthy team who will not prey on or steal your items like some other storage chains in the area. If you are looking for a first class storage in the Richmond area, Life Storage - Bailey Bridge, is the answer! Lauren is phenomenal as she helped me close out this 8-year process expeditiously and I appreciate her high level of professionalism. If I ever need storage again, without hesitation, I’d definitely go back to this facility."

"I came in yesterday to rent a storage unit and had a great experience! Lauren explained the entire process and answered all my questions thoroughly all while being extremely friendly. Overall amazing customer service."

"Came in to rent a unit today, Lauren opened the door and was incredibly friendly and helpful from the start. She worked with us to get the space we needed with the access necessary for the less physically able members of my family. We are very happy with our service and the unit we chose. Thanks Lauren!"

"Lauren was so helpful and patient with me over the phone and while I was getting my first storage unit today! She went above and beyond and exceeded my expectations for superb customer service! I would definitely recommend!"

"Lauryn"

"Such a wonderful store clean neat and always up to par. The workers there was good and helpful"

"Lauren was great! Very helpful and informative. I'm very pleased to be storing here!"

"I had a great experience today getting my first unit, it was fast and easy. The lady who helped me (Lauren) exceeded my expectations and was very nice and helpful. 10/10 would recommend coming here!"

"Employees did not do their part and told me wrong information. I tried to resolve this issue with the manager and she was very rude and would not accept fault for her untrained employees. Poor customer experience and there's no way I would use that or any other location again."

"Lauren the associate store manager was amazing. She answered all of our questions and went above and beyond to help us move out."

"Signed up for a unit online and had to upgrade to a bigger unit. The store associate told me I could switch the unit and the cost would roll over. The store manager said this was wrong and I would not get either the money or the discounted rate that I was offered online. If I was told this with the store associate I would not have had to pay an additional $100. Was not happy with the outcome or the customer service."

"I wish to praise the staff at your Bailey Bridge location for an amazing and unforgettable experience. Latoya was incredible! She made my experience so pleasant! An unforgettable transaction."

"Lauren was Great! She explained everything in detail, was very patient, and always had a smile on her face! This place is GREAT! Five Star!!!!!!!"

"Lauren F. is friendly and outgoing"

"Bri made the experience such a delight and a very smooth transition . She smiled the entire time and was very polite. She supplied me with very helpful information and was very professional. If you are looking for a clean and professional environment to store your valuables, go store with life storage!!!!"

"Best storage place in the area! Clean, well managed, helpful staff. The manager Latoya has always been very professional and efficient. We have had multiple units here for years and won't store anywhere else. I always feel safe and love the security here. Cameras are on the property outside and inside..this location is perfect. I haven't seen any bugs or rodents..love the cleanliness. Latoya always helps me even when engaged in training new staff. We were referred to this location by other happy customers. We are very pleased with the management, service and facility! Thank you!"

"Been a customer for 3 years or more. No complaints."

"Latoya was Awesome!! All of the employees are great they are very friendly, helpful and polite."

"BEWARE! (I'd give them ZERO stars if that was an option) I DO NOT RECOMMEND THIS STORAGE FACILITY IF YOU ARE USING IT LONG TERM. Their rate increases are off the charts ridiculous. First increase was 22%, then the most recent is 33%. This really should be against the law. I'll be making arrangements to get my stuff out right away."

"BEWARE!  (I'd give them ZERO stars if that was an option) I DO NOT RECOMMEND THIS STORAGE FACILITY IF YOU ARE USING IT LONG TERM.   Their rate increases are off the charts ridiculous. First increase was 22%, then the most recent is 33%. This really should be against the law.  I'll be making arrangements to get my stuff out right away."

"I would like the world to know that this storage facility is great I spoke with Toya she was very helpful with all my questions"

"LaToya was awesome very knowledgeable and I would definitely recommend family and friends. The process was very smooth."

"Very clean facility and Great Staff Thanks for all the help Jessica!!!"

"I went online to do a reservation at this location.  When I got there, the Manager, LaToya, asked if I had gotten a follow up call regarding my reservation and I replied "no".  She said "oh no that's unacceptable and I will speak to the person who is supposed to follow up after reservations are made." She then asked me if I wanted an indoor unit or an outdoor unit. I told her I prefer outdoor because I didn't want to to use an elevator because I wanted a ground floor unit.  LaToya then called her other location, where they have all indoor units as well as a ground-floor unit and they were having a three month special with half price off! I went there,where Bri helped me and the unit was very close to the elevator. I finished my paperwork and went back to Latoya's location because I had to pick up the truck to use for my move in.  When I returned the truck, I forgot to take my handtruck that I had also rented, and LaToya did not charge me for mileage because I did not use the hand-truck. I have used Life Storage in the past, not this location, another one. Their service was good but the service at these two locations was ABOVE EXCELLENT!  Everyone was friendly and extra helpful as well as the locations being convenient. They are very clean and I would recommend Life Storage to anyone who is needing storage temporary or long-term. 5"

"Latoya is a great person. Great people skills."

"ABOVE AND BEYOND!! I needed to find a storage unit close to my new home and Wayne was able to find a unit with a discount and van option within minutes. The customer service I received from Latoya was AMAZING!! Her knowledge of the storage facility and the time she took to answer my questions and make me feel prepared and comfortable with what to expect on move-in day was, without question, EXCELLENT!! I would definitely recommend Life Storage to anyone with storage needs :)"

"We were impressed that we had no mice get into anything"

"Latoya took her time with me and fully explained everything! Highly recommend for anyone looking for a very clean, well lit, secure storage location."

"Amazing service, the location is perfect. I love the staff they are amazing. This place would be my number one pick for anyone! I would never go anyplace else!! If I could give 10 Stars I would"

"Helped me find the correct storage unit size quickly and were very helpful throughout the process"

"I used the storage for 2 months. My furniture was in great condition when I moved it to my new home."

"We were very happy with the service we received. Latoya was awesome! Very helpful. Would highly recommend this storage facility!"

"Staff was very helpful and explained everything thoroughly during our first visit and when we returned to sign for the unit. They are always VERY friendly and helpful!"

"I am very pleased with the Company.."

"After emptying my space, I was called by the office manager to confirm closure of the account, before I had the chance to call them. I thought that was amazing - that they had visited the space and noticed it was no longer occupied or locked - and called to confirm. Saved me the phone call, and shows how attentive they are."

"This was the nicest storage unit rental place we have ever had it is climate controlled everything is always clean."

"Wonderful location. Nice and clean units."

"Great customer service"

"Latoya was so sweet and nice. Her customer service was outstanding!! The storage facility was very clean and well kept. Would highly recommend this place!!"

"Great experience and friendly staff!"

"Wonderful experience today. Needed to move to a smaller unit and they did everything possible to find me one as close to my old one as possible. I was able to get everything taken care of today! So helpful and pleasant to work with!"

"I had a really good experience with them I helped in my time of need"

"If I could give 20 stars I would! Latoya was BEYOND helpful. Her customer service was phenomenal! I was in a personal bind and she went out of her way to help me even on her day off. I'm so thankful! If you need a storage look no further. Life Storage is a Live Saver!!! -D. White"

"The facilities are very clean."

"Toya and jessica were awesome highly recommended"

"Super friendly and helpful. Jessica was a breeze to work with!!"

"We just got a spot and the service from Anthony and Latoya was amazing. Thanks for being so detailed and kind about everything."

"I checked in to this storage facility last week and everything has been great so far. The staff was very nice (I believe Nelson was one of the names of the friendly employees at the desk) and got me all squared away quickly. The facilities look brand new and secure. It gave me peace of mind and I would highly recommend this location for your storage needs."

"Great service! Super helpful and so quick!"

"Excellent service by Nelson and Toya!"

"Extremely helpful to my out of town buyer in obtaining the correct size and condition space. Couldnt have asked for more assistance! Helped by Nelson and LaToya. THANK YOU!"

"Tasha was amazing. She made it a smooth process. Very knowledgeable and takes her time. I would recommend this storage place to anyone looking. Ask for Tasha."

"Latoya is amazing!! I had a challenging journey from Florida-to N Carolina and finally to Richmond. Latoya was so helpful to me and my twin sister and she is truly one of the nicest people we know!! Thank you for everything!   Stay awesome! Oh and the place is nice and clean. all around have good things to say about it!"

"The fine people working here made a dreaded task much easier. Nelson was extremely helpful along with everyone else in the office. It seemed like a family atmosphere. The unit I rented looked brand new. The locking system seems very secure."

"Latoya is ABSOLUTELY wonderful. She has made me feel very secure after Fough transferred to another store. High regards and I really enjoy working with her!"

"Who would have thought something like renting a storage space could be a particularly pleasureful experience? Latoya and Jessica at Life Storage are changing the game out here. Every time I walk in, I'm met with a genuine smile and they go out of their way be accommodating any chance they can. I really like how clean they keep the whole facility as well. I wouldn't consider storing things anywhere else."

"Shay did a great job helping us get a unit for us. Highly reccomend."

"Rhonda and Jessica are wonderful! Great service, beautiful clean buildings. Very professional staff. This is my second rental."

"All of the staff have been super friendly and great to deal with at all times. The price and space is great and worth every penny. It served it purposes for my family and I."

"They are wonderful, helpful, and easily accessible! I highly recommend this facility."

"Excellent customer service! Highly recommend !"

"Latoya and Jessica were excellent. I enjoyed their interaction and service"

"I have been a loyal customer of this storage facility for more than 10 years, back before it was Life Storage. Although the name changed, the excellent customer service and nice storage facility has not. I would highly recommend Life Storage."

"Latoya and Jessica are amazing! Friendly, accommodating and informative. I didnt feel rushed during the process and genuinely felt that they wanted to support us in our needs! Our move was so much easier!"

"Safe, secure and clean place to store your stuff!"

"Have an awesome experience this past week.  Jessica and Latoya were amazing with assisting me in finding the right size unit for my items.  I was able to view the unit before I secured and they asked questions about my items to ensure that I have enough space.  The units and buildings are very clean.  I was very pleased with my service and will definitely recommend to others that are in need of storage space."

"Latoya and Jessica were able to help me rent a unit in a matter of days that is conveniently located, clean, climate controlled, and well lit - at a fair price. Much appreciated."

"I was very impressed and relieved to find a storage unit in my area that maintains there storage facility and offers affordable prices!! I was able to easily reserve my unit online through the website. It was a nice surprise to save $25 on the admin fee by going through the quick and easy process online! Latoya warmly greeted me with smiles and laughs the whole visit! She showed me all my paperwork and was able to get me through the process within a matter of minutes! Wonderful customer service, amazing storage unit, and great prices?!? I couldnt find a better storage unit if I tried! Thanks Latoya and Life storage!!"

"I have been working with Life Storage for some time now especially with the manager that was over at Jahnke Road that is now over at Bailey Bridge and she is great to work with. The units are clean, well lighted and easy access. I recommend Life Storage to friends, family and coworkers."

"I recently needed to upgrade my previous storage unit that I purchased, to a larger unit that would accommodate more of my belongings. Jessica was friendly, and went above and beyond to ensure I was completely satisfied with the process. I can say that I would recommend my friends and family to this establishment if they are ever are in need of storage. Thanks Jessica!"

"Great staff. Good location. Much better value than I could find elsewhere"

"Hi I have had my vehicle stored at Life storage for quite some time and every time I went there to retrieve my vehicle I went in to talk with Jessica and always and I mean always had a pleasant experience there, Jessica was real friendly and forthcoming, very helpful in taking care of my storage needs, I would highly recommend Life Storage real clean and secure...!!!"

"Latoya mccain was very helpful to me very sweet personality very business like"

"Very Professional Staff & The Storage Space Was Very Clean Move Out Process Was Easy."

"Very helpful staff and the paperwork was a breeze!"

"I was so happy to find a nice storage unit near where I will be moving! Life storage not only made it easy for me to set up everything online, but also provides a FREE moving truck to help me out! So glad I chose them!"

"Clean and super friendly staff!"

"Very nice employees and space"

"This has been a great improvement over my prior storage facility. Very clean and well kept, and staff has always been pleasant, friendly and helpful. Any changes to my account have been thoroughly explained"

"Best storage place ever"

"Love this place. Hallways are always clean and the staff is very friendly. Expect an annual increase in your rent though if you store long term."

"Latoya was very friendly and informative."

"Once you experience the way Life Storage does business, anywhere else just isnt good enough. Every company can make promises, but when you have a highly professional,skilled, and knowledgeable facility manager onsite everyday, those promises get fulfilled. Latoya has been able to accommodate our steadily increasing need for storage space, which is an invaluable asset in the construction industry. We feel empowered knowing that Latoya has our back, providing flexible solutions, and genuine one-on-one customer care."

"I arrived later than expected for a scheduled showing with Fallon; it was roughly 15 minutes before closing and by the conclusion it was past closing. Who doesnt want to go home when its time to get off work? I sincerely appreciate exemplary service provided by Fallon regardless of the posted closing time. Furthermore, Fallon was vastly knowledgeable regarding all questions asked, and due to her peak efficency, our company rented a 15x20 climate controlled unit without hesitation."

"Tasha was very professional and pleasant. She went out of her way to assist us and was very helpful."

"Tasha was great- great facility... thanks so much!!"

"Tasha was incredibly friendly and helpful! Very clean facilities."

"Wonderful staff, nice facilities. Would definitely recommend"

"I rented here over 5 years and loved every bit of it. The facility was always clean, swept and I could always find a cart. I never had any problems with billing or office help either. The staff was always friendly and also the gate always worked too. They always remembered me and my husband. I always tell my friends and family about here."

"Great people, very helpful. The facility is clean and convienent !"

"Great Service"

"Very clean facility Awesome working with Jessica who answered all of our questions and was very quick."

"Overall I’m happy with you facility and service although i do believe prices could be better"

"Great facility and excellent service! David was Outstanding and friendly. This facility is clean, tidy and has easy access to the storage units. I researched other storage companies, and they were dirty as well as expensive. I recommend this company and facility!"

"You surpassed my expectations"

"Doug was outstanding and always helpful when I came in. It's nice that he knows who is customers are by name!"

"Doug is AWESOME!!"

"The associates are just amazing. They made the whole experience wonderful and easy."

"Doug and Jessica were awesome! This was my first time dealing with a storage facility and they made the whole process stress free and wonderful. I would highly recommend facility #367."

"the young lady who help me was very nice and helpful, I can't remember her name"

"Jessica was very helpful and friendly. She answered all of our questions."

"Office staff was extremely helpful "

"The staff at the Midlothian, Va location was very attentive to all my needs and was very helpful. I would use them again if I need storage in the future."

"Doug, who helped us, was great. Got us set up quickly and answered all of our questions."

"You are doing a great job, please don't change."

"We are very happy with everything. Rebecca Was great and took care of us. "

"My only question was around payment. I thought I signed up for automatic payments but ended up late on my first month. Could've been my mistake. "

"Rebecca was amazing with everything. She was thorough and great at explaining all the ins and outs of signing with LifeStorage"

"My wife accidentally locked the lock without actually locking the door. The office personally called me to let me know. That was thoughtful and impressive!"

"Rebecca was great and helpful. She took me to see different storage units. I did not feel rushed and she was knowledgeable and kind. Thank you Rebecca!"

"I was very happy with your facility and grounds. The service was very good and Rebecca who helped me was wonderful. She explained the contract and details well. Thank you for your service."

"knowledgeable about the need for storage places and courteous. "

"Great service."

"Excellent service"

"great, would go again"

"David was a consummate professional. No one could choose a better representative for his or her company. Top notch manner, presentation, and customer service."

"I feel my belongings are safe and in good hands!"

"Dave the Associate was outstanding in all aspects."

"Doug was great, the facility and grounds were clean, safe and affordable. I have and will continue to recommend Life Storage to anyone needing a storage unit."

"I was in and out quickly with all my questions answered. Great experience. "

"Clean units, great price, courteous service"

"Better prices than most, an outdoor unit was readily available, access is really easy."

"Excellent!"

"It was a much more positive and better experience than I expected! I always knew that my items would be safe and well protected there! Thanks again! C-"

"Your managers at N. Bailey Bridge Road, Midlothian, Va were absolutely top notch. They made it very easy to do business with Life Storage. They were very professional, courteous, and willing to help in any way possible. I highly recommend them as first class representatives of your company."

"It was a great experience with no stress or issues. Thank you Tom. "

"Doug was extremely kind, and personable. Informative and knowledgeable. He made the experience feel like home away from home"

"This Life Storage facility is IMMACULATE and I feel very safe whenever I'm there. The men in the office were both very helpful and welcoming, and the 'dollies' in the unit are so handy. The price is right, the security is tight - I give it all an A+!"

"Even our movers said this was the nicest, cleanest, and best maintained storage facility they had ever done work in"

"Staff was awesome"

"Helpful"

"I have used other storage units before but yours is the best I wouldn't even think about ever using one anywhere else.I thank you ."

"Doug and his staff were extremely helpful and I would use them again anytime. "

"Friendly staff. Clean units. Location was very good. So much better than Mini Price Storage!"

"Personal, attentive service and thorough explanations as well as a walk through of the site, the gate, the office. I felt welcomed and informed when I first rented the space and when I moved my belongings into it. Exceptionally clean and well maintained site and space, and efficiently run."

"What a wonderful experience! Jacob was very friendly and efficient. He explained the paperwork thoroughly at just the right pace. I was also impressed at the cleanliness of the facility. The whole encounter made me feel like a valued customer. "

"The attendant was very friendly and eager to help and answered all of my questions."

"We appreciate the helpfulness of the employees of Uncle Bob's [Life Storage]!"

"The fun, friendly, courteous and helpful staff answered all of my questions were knowledgeable and informative and gave excellent customer service "

"Staff was friendly, informative and helpful! Thank you!"

"The site is excellently maintained and the manager was very courteous and helpful."

"What stood out the most for my husband and I was the amazing customer service we received over the phone before even coming into the store. We were in the middle of a complicated sale of our current home. We were uncertain about closing dates and the man who helped us, not only offered words of comfort about the situation, but was very accommodating to our needs. We would recommend this company to anyone looking!"

"Service was prompt and Rey detailed. Did have to wait a few minutes, but that was just because someone was out ar lunch. Overall a great experience. I would highly recommend Uncle Bobs [Life Storage]."

"Tracy was wonderful. I really enjoyed speaking with her. She was very friendly and a pleasure to do business with. "

"All of my questions were answered."

"Tracy at the Hull Street location in Midlothian VA rocks!!!"

"when I made a comment, you took immediate action. Even if it wasn't my comment, I appreciated how you fixed the hand trucks wheels :)"

"This was the first time I had used a storage unit. Uncle Bob's [Life Storage] was a great first experience. Exactly what I wanted."

"Office staff fully explained the terms. I needed to upgrade to a larger unit and that was a very easy change."

"Very satisfied "

"Doug and Tracey could not have been more personable and professional to me. They were great each time I went to my personal storage. They were really like friends. In fact, when I left, I felt I was leaving a couple of great people. They are both excellent examples for your business. They were very accommodating to any needs I had. And in fact, as a side note, whenever i would need to use the bathroom facilities there, it was spotless and extremely clean. Thank you. "

"Tracey was extremely helpful and very friendly. She went way beyond my expectations!"

"Tracy was very polite and helpful. She answered all of my questions promptly and professionally. "

"Thank you "

"My only issues was the distance from my be truck to the unit without a working hand truck. A lot of walking back and forth because of that. Otherwise, things were great????"

"The guy was very friendly and helpful with the whole process "

"The staff are nice and the facility is clean and no issues , the security is tight and works fine for me needs. i will recomend to my friends and family in a hart beat!"

"lovely woman"

"Great service with helpful, friendly associates who reviewed multiple unit options and all of my obligations and liabilities as a renter. "

"I was very unhappy about the fact that you prorated my fee for the month that I rented the storage unit, but when I checked out of the unit, you did NOT prorate the final month. That meant I paid for almost a whole month for nothing. Needless to say, I would not recommend Uncle Bob's to anyone just for that reason. Someone in the corporate headquarters thinks that's a good idea for the bottom line, but it's not as far as being fair to the customer or the possibility of that Customer recommending Uncle Bob's."

"Uncle Bob's is awesome!"

"Exceeded my expectations."

"I was very impressed with the woman who signed me in she left no stone unturned. However nothing to do with her she was fantastic! I didn't like the fact still to this day 8/4/15 the elevator from the first floor wasn't working due to a storm weeks earlier & I went to pay my August bill & it still isn't working..unexceptable!! "

"I was very happy with the customer service received by Tracie during my visit to the Midlothian facility. I would definitely recommend Uncle Bob's to anyone who needs storage space."

"Very nice and friendly."

"everyone I met was professional and knowledgeable"

"Doug and Tracey are wonderful!! Their personalities and genuine concern for me as a customer has been Phenomenal! Companies all over the world should use Doug and Tracey as role models/guides to demonstrate what true customer service is all about. I wish there were more people like them in this world! "

"We used this location for years. Had there not been a change regarding employee residence/location, we would not have gotten rid of this space. It was a matter of distance to/from for this new employee."

"Doug was great to work with. Thanks for having such a clean facility!"

"Doug was very thorough, yet efficient, in explaining all pertinent details of the service, contract and facility. Every interaction with Doug and Tracy has been delightful."

"Thank you for providing us a clean, convenient storage option."

"Ms. Tracey was awesome!! She always treated me well and with the utmost respect. If I were to move again anytime soon I would definitely use Uncle Bob's AGAIN> I recommend your company to all of my friends and family when they mention moving and they are in need of storage!! Keep up that great customer service!!! "

"All questions answered with positive attitude and professionalism "

"Clean and efficient"

"I was impressed with the high level of service and professionalism I received from the representative at Storage facility 367. The service was prompt and friendly, and I received very sound advice on the storage rental process. Thank you for this positive experience. Mary, Richmond, VA "

"I had all my questions answered & was given information about the facility that made me feel comfortable & secure about using this facility."

"Keep up the great work"

"Fast, courteous service at a good value"

"I have had storage units before, as well as family members and Uncle Bob's [Life Storage] by far has been the best experience. The customer service is exemplary and the units and the entire property is neat and secured. "

"Everyone I have interacted with has been genuinely helpful and professional."

"I am real impressed that whenever I may mistakenly leave my unit unlocked I receive timely notification to make sure the situation is addressed."

"Courteous, very helpful and professional "

"The associate glided through the process without any hesitation and was very personable."

"The staff was very friendly and very professional. That makes a HUGE difference! The premises and office were clean, well laid out, and felt very secure. It was a bit weird to *enjoy* coming to the storage unit - but the quality of your establishment made it feel good to visit. And set-up and move-out were easy and hassle-free. We're very appreciative for the experience. Don't change a thing; keep up the good work!"

"Doug, the store manager, was consistently pleasant and professional! The hours of operation were adhered to and all instructions for ease of storage were provided."

"Office is very efficiently run, property is well maintained with excellent security"

"Just happy..... Think it would be nice if there were more carts to use."

"I thank you for great service and a great place to store our stuff while we moved and settled in. M any thanks!"

"Loved professional staff and clean facility, only downfall price extremely high."

"Yes, Overall Good experience & Nice Facility. Thanks"

"nicely kept place and great staff"

"Well maintained facility"

"Found exactly what we needed"

"It would be nice to have lights inside the units that have outside access."

"Uncle Bob's takes self-storage to the next level. The value for the money is light-years ahead of the competition. Immaculate facilities, after-hours PIN access, climate controlled building, complementary carts and truck, meeting room with wi-fi... just, unbelievable for the price. So much more for so much less. You guys are actually one of the few businesses I evangelize. Well done!"

"The staff was extremely helpful and polite. The team went out of their way to..are our move in and out of the unit as painless as possible. "

"I have used Uncle Bob [Life Storage] before. Very pleasant and professional staff. "

"Associates exhibited a consistently positive Attitude toward helping customers."

"Very nice and helpful employees. The property was well kept and I felt safe any time I visited the unit. I would recommend your facility and would use it again myself. "

"The associate who assisted us was so nice and eager to help us. She is definitely an asset to your company, and I look forward to seeing her every time I need to go into your office. She is a very pleasant and positive person, and should could not have been more helpful to us."

"Everything went fine. The only question I have is that before I presented proof of my own insurance the charge for your insurance was pro-rated. When I proved my insurance, there was no pro-rated refund arranged. The ruling was that I would be insured under your policy until the end of the month with no refund. That sounds unfair to me."

"Thank you! Very easy, access was perfect, no problems."

"Everything was great!"

"Met our expectations perfectly."

"Doug has been as friendly and courteous to me from day one! Most people only smile and greet you on the first visit to try and get your business, but Doug, and his staff, ALWAYS smile, greet with enthusiasm, and show genuine concern EVERY TIME I have interacted with them!! "

"Great place at a great price!!"

"Provides exactly what I currently need!"

"Wish there was access inside the buildings fir dust pans/brooms and trash cans. I knocked over something inside my unit and no way to clean up"

"I love how clean the place is always kept! I also love the courteous help and pleasant greeting I get from the cool girl who works at my Uncle Bob's in Midlothian, Va. She is friendly and very helpful. And she is cute. I also love that the staff physically roam the premises to check locks. I am very satisfied! Thank you!"

"Tracy was fabulous. Explained everything in detail. I was very pleased and will certainly recommend this facility to anyone."

"The manager was exceptional. Very helpful, thoughtful, and got me through th eprocess quickly."

"Everyone was always courteous. I never had a problem with anyone calling me for payment. I was very relaxed and confident that my storage items were safe. I have been using storage units since 1990. This is the best, that is why I came back and will always return when I need to. We moved around quite a bit. Thank you sooo much Uncle Bob. I will continue to recommend your storage."

"Uncle Bob's is the best storage place we have ever used. We would choose them again."

"I've rented storage space from different places nation wide. Best to date."

"You all are doing an awesome job..."

"I would recommend your facility without any reservations. Unfortunately we were no longer in need of storage. I couldn't be happier with my selection. You truly exceed ALL my expectations. "

"The non-climate control unit is pretty pricey so I would have liked the opportunity to learn about the outdoor non-climate control options. I was not told if those units were available or not or the related prices non climate control units. It just seemed like I was given information only on the more pricey storage unit. I may have still selected the climate-control unit but I like to be given the opportunity to make a complete and informed decision."

"HAVE ALREADY RECOMMENDED YOU ALL TO OTHER PEOPLE...."

"felt very safe"

"The staff there are great. Jessica has been so helpful with my needs. Thanks! "

"We had a great experience with Uncle Bob's [Life Storage]. Price were reasonable for the storage unit and the staff was very friendly, welcoming, and helpful. The only thing I would change is making the moving truck available at a lower rate than the local U-Haul/Penske/Budget truck rental store. It's not really a benefit to customers if it costs more than going somewhere else."