Self Storage Units near Richmond in Midlothian, VA, 23112

"Went to the facility for the third time because the hours online say they were open from 9-6 . When i arrived the location was closed and there was a sign on the door to use kiosk. I called cust. Service number because kiosk could not help me . I was told they needed to contact a sister store to assist me , but it had closed early . I have not been able to get assistance with the space i have at this location and after several years of having a space here, the inconvenience i have experienced and the lack of service, i am ready to move out and take my business elsewhere."

"To say my experience with Life Storage is great would be an understatement. Sure, the tangible facility is lovely, but it is wholeheartedly LaToya who makes every aspect phenomenal. With her knowledge, kindness, and her innate ability to show compassion and empathy all the while remaining professional, she puts the "life" into Life Storage."

"Updated gate and building access."

"Great experience working with Life Storage #367. I was in a crunch for time. Had to empty half of one unit, move the remaining half to a smaller unit, fill out paperwork, insurance etc. Latoya Mccain and Suzanne Clark made a difficult job much easier. They were professional, knowledgeable and very helpful with all aspects of my move. Thanks to them. Recommending Life Storage #367 and specifically Life Storage #367."

"Latoya was very helpful by answering questions I had. She was very nice."

"When we moved out, Latoya Mccain was more than helpful and she honored a verbal promise made to us in error. I felt so happy that a business went above and beyond for a change, especially as we were moving out, that I wanted to reward her and let her, AND Life Storage know, it matters."

"They have mice! We sold our home and needed a unit for 2 months in preparation for our move! It's been 2 days since having ours boxes removed from the unit by movers & I began to hear scratching noises coming from sealed boxes that were stacked in the corner of my room! At about 12:30 midnight myself and husband had to wake from our sleep to take all the boxes from our room to the garage! That's where he found "a big nest/big lint ball" the mice created for themselves in my clothing box! There was a total a 4 mice from that one box! And another "nest " in a box that contained my kids clothing! We literally just moved in 2 days ago and didn't bring mice to this facility but are forced to deal with the after math! I'm terrified to open the rest of our stuff but I know it has to be done! I will sell/give away everything i own before I ever use a storage unit again! This was the 1st and last time! My brand new home, now I'm concerned about mice! Not to mention my water bill because now I have to wash ever we own!"

"Wonderful experience a great manager And everything went well , always do business here !!!"

"I would definitely recommend facility"

"Great facility, clean, good prices."

"Clean and good prices! Very friendly staff! Great seevice"

"Great price and very clean. The customer service was 5 star!"

"Meet Latoya at LS and she has a great attitude and friendly and she had just what I needed went into details of rental so thank you Latoya for being you."

"I would like to Thank Life storage for Grace and helping my family through this process and special Thank you to Latoya M. I will be recommending others to your storage facility. Blessings and Happy Holidays!!"

"I rented a truck today so I could clean out items in my storage and put some other items in. About a week ago one of my credit cards was stolen. I had to cancel it and replace. This part is my fault. I didn't realize I had my automatic payment set up on that card. It was due to be taken out on November 2nd. 5 days ago. They are closed today but access to the units were open. When entering my code it notified me my balance was past due. I quickly paid it, set up a new card for prepay and was able to enter. Got to my unit and they have an additional lock installed on my unit. Considering they are closed today they would have had to put it on yesterday after being 4 days past due. A courtesy call would have been amazing. Now I am out $150 for a truck rental and wasted most of my Sunday by the time I take my stuff back home. As a long time customer I am really really annoyed. If it was a couple of weeks past due I would completely understand but things happen. Charge the late fee, I accept that. If this is the policy, that is fine but it is terrible customer practice."

"Latoya was a pleasure to work with. I needed a lot of help and she was very patient with me. She is a wonderful representative for Life Storage."

"Stored.my furniture here while I was receiving medical treatment out of the country for 18 months or so. Returned to have movers move my things to an apartment to find half my storage spect with water all over the floor ruining my things including a wrapped in plastic tufts and needles mattress that was only 3 months old at the time of storage. Upon closer inspection of the building 5 days later , I found an overflowing drainage pipe at the back of in the building causing the water issue. Tell me this isn’t negligence on the part of maintenance?? How often did this happen in that time ??? And there was also standing water with orange caution cones in the corridor around the corner with standing water. When I asked if those people had been notified , was told that those spaces were empty when clearly the photo Zi took showed licks on those spaces. Had to dispose of furniture and waiting for my health to deteriorate from this"

"No stars would be my preference. My furniture was being stored here to to my being out of the country for  18 months. On the day I hired movers to move my belongings out, half of my 10x10 soace had water all over the back half of the soace.  The water intrusion ruined the majority of my things. The manager took some pictures but no responsibility. Handed me the insurance brochure whom I have yet to hear back from after 7 days. Upon closer insoection outside the building, I found a clogged drainage pvc pipe that was to the too with water. And this was .6 days later. It was located behind my unit. Tell me this isn't negligence on the part of the maintenance of the building. And how many times did this happen over the eighteen months ?   Just waiting for the mold to set in exasperating my chronic illness. DO NOT RENT HERE"

"I am super frustrated. I reserved my unit, paid, and then went to Life Storage. I get there and there is a sign that says they'll be back at 2:30. It went downhill from there. My access code didn't work. I called customer service waited on hold for 15 minutes and after 20 minutes on hold the access code issue was resolved. Then the elevator doesn't work and my unit was on the 2nd floor. I called to ask if I could just switch to an outdoor unit and was informed that the on-site people would be there at 2:30. Did I mention it was only 11:00? Definitely not the place for me. I see the good reviews but my review won't be one of them."

"Very Professional staff, great customer service. I have stored my belongings here and couldn't be happier! Thank you!"

"Property is clean, safe to go to, the staff is wonderful and very helpful."

"This is the second time we've used life storage at bailey bridge. Clean and convenient. We did have trouble moving into one of our units it was sweltering hot even though it was temperature controlled. The ac must've been broken, it was miserable, but everything else has been great."

"Latoya was wonderful this morning! She was at the bailey bridge location. She handled my truck rental so quick and efficiently. I usually hate theses types of processes but she made it so easy. Great energy! Thanks for being so welcoming!!"

"Always receive amazing customer service from LaToya whenever I call and have a questions or when on the property."

"Lauren was very courteous and professional. She explained everything in clear terms and addressed our concerns."

"The Ladies working in the office were pleasant to work with. Highly recommend"

"Great experience! The manger and assistant manager were very kind and helped me with every question! 10/10 recommend."

"Latoya is a great MANAGER!!!!!"

"Life storage at Bailey Bridge in Midlothian was AMAZING during the sign up and registration process! The facility was extremely clean and the front desk staff were friendly and knowledgeable."

"Amazing service! Thank you so much! 😊"

"This place will continue to raise your rates throughout time. Over doubled... Getting my stuff out ASAP."

"This was my first experience at this location. I loved the customer experience. The staff was very polite, friendly, professional and went above and beyond to meet our needs."

"Great Service , very clean environment/ storage unit ."

"This location is very clean and neat. Latoya have help me with all my needs and questions!!! She have a wonderful personality and is very patient! Thank you Latoya for helping me with all my storage needs!"

"Latoya is awesome!!!! She’s patient, compassionate and very thorough!!! She’s such a pleasure and makes the process very easy flowing! Will definitely recommend this location."

"Super company. Reps were friendly, helpful, and professional."

"Latoya the manager here was and has been great helpful with choosing the perfect unit size for my stuff. Thank you so much"

"This is the cleanest and friendliest life storage that I’ve been into Latoya a was very knowledgeable and patient. ,"

"This place was very helpful to me and my family and it really came in handy when my mom moved into a new apartment and didn't have proper storage. Also the staff was always very friendly whenever I needed to make a payment, and the building as well as my unit were pretty clean. If you are ever low on space and need a unit, I highly recommend Life Storage!"

"We’ve had a storage unit for a few years since about 2017 and slowly have added products over the years. In this past October we came to the unit to notice mold all over our furniture, the employee didn’t show much care to the issue and handed us an insurance card to call and that was the end of it, never heard from a manager. We were just leaving for our honeymoon so we tried our best to contact the insurance company and they said without exact prices and receipts they would maybe pay us up to $200 for the damages. After finding an apartment a few months later we went to remove and clean all of our furniture to then find everything with metal or wood touching the ground had been damaged and absorbed water, my $1200 brand new dining table had warped and cracked, and our memory foam purple $1000 mattress was half yellow and covered in mold. These items were in the back so we didn’t even see them last time. We then started opening boxes to find all our dishes, cookware, appliances, silverware were all moldy and rusted....we spoke to the store manager who so far has been helpful with trying to push the issue through claims, but notified me this is a common issue and we aren’t the only ones who have been affected. I even found where there’s calcium build up in the storage unit showing there’s water damage. We have thousands of dollars of damage and may not see any reimbursement when our rent alone should be refunded. RENTER BEWARE...I would not go here unless you want damaged materials we aren’t the only ones affected!"

"My first time renting a storage unit and it was a very easy and smooth transaction thanx to Latoya. Thank you"

"Toya thank you for your help and I will always recommend u to everyone I know who needs storage"

"After moving out of a very expensive (for no reason) unit in another part of town, I have been very pleased with my experience here at LifeStorage. Lauren was great and so helpful literally from the get go. She helped me resolve all my issues and stuck with us until we got our bearings! Latoya was very helpful on the phone as well as I was frantically looking for a new unit initially. The reservation process was quick and easy! The units are nice with a gated entry and a code to get into the building. Fair pricing for climate controlled units too. Thanks guys!"

"I came by to get some information due to me moving soon. Ms Toya was so helpful and kind. I've never had an experience like that at a storage facility!!! she answered all my questions and even reached out to me to see if i made a decision about the space i needed. Im definitely choosing Life Storage when it's time for my move!!! Thanks Ms. Toya"

"I moved to this area 8 years ago and have stored some of my most precious valuables with this company during the entire time.. The staff is honest and cares for the welfare of their customers first. In addition, their facilities are not only pest free, they are super clean and superbly managed by a trustworthy team who will not prey on or steal your items like some other storage chains in the area. If you are looking for a first class storage in the Richmond area, Life Storage - Bailey Bridge, is the answer! Lauren is phenomenal as she helped me close out this 8-year process expeditiously and I appreciate her high level of professionalism. If I ever need storage again, without hesitation, I’d definitely go back to this facility."

"I came in yesterday to rent a storage unit and had a great experience! Lauren explained the entire process and answered all my questions thoroughly all while being extremely friendly. Overall amazing customer service."

"Came in to rent a unit today, Lauren opened the door and was incredibly friendly and helpful from the start. She worked with us to get the space we needed with the access necessary for the less physically able members of my family. We are very happy with our service and the unit we chose. Thanks Lauren!"

"Lauren was so helpful and patient with me over the phone and while I was getting my first storage unit today! She went above and beyond and exceeded my expectations for superb customer service! I would definitely recommend!"