Storage Units near Richmond in Midlothian, VA, 23112

"I am super frustrated. I reserved my unit, paid, and then went to Life Storage. I get there and there is a sign that says they'll be back at 2:30. It went downhill from there. My access code didn't work. I called customer service waited on hold for 15 minutes and after 20 minutes on hold the access code issue was resolved. Then the elevator doesn't work and my unit was on the 2nd floor. I called to ask if I could just switch to an outdoor unit and was informed that the on-site people would be there at 2:30. Did I mention it was only 11:00? Definitely not the place for me. I see the good reviews but my review won't be one of them."

"Very Professional staff, great customer service. I have stored my belongings here and couldn't be happier! Thank you!"

"Property is clean, safe to go to, the staff is wonderful and very helpful."

"This is the second time we've used life storage at bailey bridge. Clean and convenient. We did have trouble moving into one of our units it was sweltering hot even though it was temperature controlled. The ac must've been broken, it was miserable, but everything else has been great."

"Latoya was wonderful this morning! She was at the bailey bridge location. She handled my truck rental so quick and efficiently. I usually hate theses types of processes but she made it so easy. Great energy! Thanks for being so welcoming!!"

"Always receive amazing customer service from LaToya whenever I call and have a questions or when on the property."

"Lauren was very courteous and professional. She explained everything in clear terms and addressed our concerns."

"The Ladies working in the office were pleasant to work with. Highly recommend"

"Great experience! The manger and assistant manager were very kind and helped me with every question! 10/10 recommend."

"Latoya is a great MANAGER!!!!!"

"Life storage at Bailey Bridge in Midlothian was AMAZING during the sign up and registration process! The facility was extremely clean and the front desk staff were friendly and knowledgeable."

"Amazing service! Thank you so much! 😊"

"This place will continue to raise your rates throughout time. Over doubled... Getting my stuff out ASAP."

"This was my first experience at this location. I loved the customer experience. The staff was very polite, friendly, professional and went above and beyond to meet our needs."

"Great Service , very clean environment/ storage unit ."

"This location is very clean and neat. Latoya have help me with all my needs and questions!!! She have a wonderful personality and is very patient! Thank you Latoya for helping me with all my storage needs!"

"Latoya is awesome!!!! She’s patient, compassionate and very thorough!!! She’s such a pleasure and makes the process very easy flowing! Will definitely recommend this location."

"Super company. Reps were friendly, helpful, and professional."

"Latoya the manager here was and has been great helpful with choosing the perfect unit size for my stuff. Thank you so much"

"This is the cleanest and friendliest life storage that I’ve been into Latoya a was very knowledgeable and patient. ,"

"This place was very helpful to me and my family and it really came in handy when my mom moved into a new apartment and didn't have proper storage. Also the staff was always very friendly whenever I needed to make a payment, and the building as well as my unit were pretty clean. If you are ever low on space and need a unit, I highly recommend Life Storage!"

"We’ve had a storage unit for a few years since about 2017 and slowly have added products over the years. In this past October we came to the unit to notice mold all over our furniture, the employee didn’t show much care to the issue and handed us an insurance card to call and that was the end of it, never heard from a manager. We were just leaving for our honeymoon so we tried our best to contact the insurance company and they said without exact prices and receipts they would maybe pay us up to $200 for the damages. After finding an apartment a few months later we went to remove and clean all of our furniture to then find everything with metal or wood touching the ground had been damaged and absorbed water, my $1200 brand new dining table had warped and cracked, and our memory foam purple $1000 mattress was half yellow and covered in mold. These items were in the back so we didn’t even see them last time. We then started opening boxes to find all our dishes, cookware, appliances, silverware were all moldy and rusted....we spoke to the store manager who so far has been helpful with trying to push the issue through claims, but notified me this is a common issue and we aren’t the only ones who have been affected. I even found where there’s calcium build up in the storage unit showing there’s water damage. We have thousands of dollars of damage and may not see any reimbursement when our rent alone should be refunded. RENTER BEWARE...I would not go here unless you want damaged materials we aren’t the only ones affected!"

"My first time renting a storage unit and it was a very easy and smooth transaction thanx to Latoya. Thank you"

"Toya thank you for your help and I will always recommend u to everyone I know who needs storage"

"After moving out of a very expensive (for no reason) unit in another part of town, I have been very pleased with my experience here at LifeStorage. Lauren was great and so helpful literally from the get go. She helped me resolve all my issues and stuck with us until we got our bearings! Latoya was very helpful on the phone as well as I was frantically looking for a new unit initially. The reservation process was quick and easy! The units are nice with a gated entry and a code to get into the building. Fair pricing for climate controlled units too. Thanks guys!"

"I came by to get some information due to me moving soon. Ms Toya was so helpful and kind. I've never had an experience like that at a storage facility!!! she answered all my questions and even reached out to me to see if i made a decision about the space i needed. Im definitely choosing Life Storage when it's time for my move!!! Thanks Ms. Toya"

"I moved to this area 8 years ago and have stored some of my most precious valuables with this company during the entire time.. The staff is honest and cares for the welfare of their customers first. In addition, their facilities are not only pest free, they are super clean and superbly managed by a trustworthy team who will not prey on or steal your items like some other storage chains in the area. If you are looking for a first class storage in the Richmond area, Life Storage - Bailey Bridge, is the answer! Lauren is phenomenal as she helped me close out this 8-year process expeditiously and I appreciate her high level of professionalism. If I ever need storage again, without hesitation, I’d definitely go back to this facility."

"I came in yesterday to rent a storage unit and had a great experience! Lauren explained the entire process and answered all my questions thoroughly all while being extremely friendly. Overall amazing customer service."

"Came in to rent a unit today, Lauren opened the door and was incredibly friendly and helpful from the start. She worked with us to get the space we needed with the access necessary for the less physically able members of my family. We are very happy with our service and the unit we chose. Thanks Lauren!"

"Lauren was so helpful and patient with me over the phone and while I was getting my first storage unit today! She went above and beyond and exceeded my expectations for superb customer service! I would definitely recommend!"

"Lauryn"

"Such a wonderful store clean neat and always up to par. The workers there was good and helpful"

"Lauren was great! Very helpful and informative. I'm very pleased to be storing here!"

"I had a great experience today getting my first unit, it was fast and easy. The lady who helped me (Lauren) exceeded my expectations and was very nice and helpful. 10/10 would recommend coming here!"

"Employees did not do their part and told me wrong information. I tried to resolve this issue with the manager and she was very rude and would not accept fault for her untrained employees. Poor customer experience and there's no way I would use that or any other location again."

"Lauren the associate store manager was amazing. She answered all of our questions and went above and beyond to help us move out."

"Signed up for a unit online and had to upgrade to a bigger unit. The store associate told me I could switch the unit and the cost would roll over. The store manager said this was wrong and I would not get either the money or the discounted rate that I was offered online. If I was told this with the store associate I would not have had to pay an additional $100. Was not happy with the outcome or the customer service."

"I wish to praise the staff at your Bailey Bridge location for an amazing and unforgettable experience. Latoya was incredible! She made my experience so pleasant! An unforgettable transaction."

"Lauren was Great! She explained everything in detail, was very patient, and always had a smile on her face! This place is GREAT! Five Star!!!!!!!"

"Lauren F. is friendly and outgoing"

"Bri made the experience such a delight and a very smooth transition . She smiled the entire time and was very polite. She supplied me with very helpful information and was very professional. If you are looking for a clean and professional environment to store your valuables, go store with life storage!!!!"

"Best storage place in the area! Clean, well managed, helpful staff. The manager Latoya has always been very professional and efficient. We have had multiple units here for years and won't store anywhere else. I always feel safe and love the security here. Cameras are on the property outside and inside..this location is perfect. I haven't seen any bugs or rodents..love the cleanliness. Latoya always helps me even when engaged in training new staff. We were referred to this location by other happy customers. We are very pleased with the management, service and facility! Thank you!"

"Been a customer for 3 years or more. No complaints."

"Latoya was Awesome!! All of the employees are great they are very friendly, helpful and polite."

"BEWARE! (I'd give them ZERO stars if that was an option) I DO NOT RECOMMEND THIS STORAGE FACILITY IF YOU ARE USING IT LONG TERM. Their rate increases are off the charts ridiculous. First increase was 22%, then the most recent is 33%. This really should be against the law. I'll be making arrangements to get my stuff out right away."

"BEWARE!  (I'd give them ZERO stars if that was an option) I DO NOT RECOMMEND THIS STORAGE FACILITY IF YOU ARE USING IT LONG TERM.   Their rate increases are off the charts ridiculous. First increase was 22%, then the most recent is 33%. This really should be against the law.  I'll be making arrangements to get my stuff out right away."

"I would like the world to know that this storage facility is great I spoke with Toya she was very helpful with all my questions"

"LaToya was awesome very knowledgeable and I would definitely recommend family and friends. The process was very smooth."

"Very clean facility and Great Staff Thanks for all the help Jessica!!!"

"I went online to do a reservation at this location.  When I got there, the Manager, LaToya, asked if I had gotten a follow up call regarding my reservation and I replied "no".  She said "oh no that's unacceptable and I will speak to the person who is supposed to follow up after reservations are made." She then asked me if I wanted an indoor unit or an outdoor unit. I told her I prefer outdoor because I didn't want to to use an elevator because I wanted a ground floor unit.  LaToya then called her other location, where they have all indoor units as well as a ground-floor unit and they were having a three month special with half price off! I went there,where Bri helped me and the unit was very close to the elevator. I finished my paperwork and went back to Latoya's location because I had to pick up the truck to use for my move in.  When I returned the truck, I forgot to take my handtruck that I had also rented, and LaToya did not charge me for mileage because I did not use the hand-truck. I have used Life Storage in the past, not this location, another one. Their service was good but the service at these two locations was ABOVE EXCELLENT!  Everyone was friendly and extra helpful as well as the locations being convenient. They are very clean and I would recommend Life Storage to anyone who is needing storage temporary or long-term. 5"

"Latoya is a great person. Great people skills."

"ABOVE AND BEYOND!! I needed to find a storage unit close to my new home and Wayne was able to find a unit with a discount and van option within minutes. The customer service I received from Latoya was AMAZING!! Her knowledge of the storage facility and the time she took to answer my questions and make me feel prepared and comfortable with what to expect on move-in day was, without question, EXCELLENT!! I would definitely recommend Life Storage to anyone with storage needs :)"

"We were impressed that we had no mice get into anything"