Customer Reviews - Life Storage #367, Midlothian
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We at Life Storage want to maintain the best storage facilities in Midlothian, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Midlothian (#367)
4.92 out of 5
based on 93 of our most recent Reviews
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- Shelly from Midlothian, VA
5.0 out of 5
"Very clean facility
Awesome working with Jessica who answered all of our questions and was very quick."
February 18, 2019
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- Jessenia from powhatan, VA
4.6 out of 5
"Overall I’m happy with you facility and service although i do believe prices could be better"
February 10, 2019
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- Michelle from Midlothian, VA
5.0 out of 5
"Doug was outstanding and always helpful when I came in. It's nice that he knows who is customers are by name!"
May 25, 2018
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- Julie from Midlothian, VA
5.0 out of 5
"The associates are just amazing. They made the whole experience wonderful and easy."
May 23, 2018
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- Melanie from Newport News, VA
5.0 out of 5
"Doug and Jessica were awesome! This was my first time dealing with a storage facility and they made the whole process stress free and wonderful. I would highly recommend facility #367."
May 04, 2018
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- Pamela from North Chesterfield, VA
5.0 out of 5
"the young lady who help me was very nice and helpful, I can't remember her name"
April 18, 2018
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- Cedric from Woodbridge, VA
4.8 out of 5
"Jessica was very helpful and friendly. She answered all of our questions."
March 30, 2018
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- Scott from Midlothian, VA
5.0 out of 5
"The staff at the Midlothian, Va location was very attentive to all my needs and was very helpful. I would use them again if I need storage in the future."
November 25, 2017
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- Codi from Chesterfield, VA
5.0 out of 5
"Doug, who helped us, was great. Got us set up quickly and answered all of our questions."
October 27, 2017
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- Steve from The Villages, FL
5.0 out of 5
"We are very happy with everything. Rebecca
Was great and took care of us. "
October 17, 2017
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4.8 out of 5
"My only question was around payment. I thought I signed up for automatic payments but ended up late on my first month. Could've been my mistake. "
September 27, 2017
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5.0 out of 5
"Rebecca was amazing with everything. She was thorough and great at explaining all the ins and outs of signing with LifeStorage"
September 26, 2017
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- Daniel from Chesterfield, VA
5.0 out of 5
"My wife accidentally locked the lock without actually locking the door. The office personally called me to let me know. That was thoughtful and impressive!"
September 24, 2017
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5.0 out of 5
"Rebecca was great and helpful. She took me to see different storage units. I did not feel rushed and she was knowledgeable and kind. Thank you Rebecca!"
September 20, 2017
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- Harriett from Midlothian, VA
5.0 out of 5
"I was very happy with your facility and grounds. The service was very good and Rebecca who helped me was wonderful. She explained the contract and details well. Thank you for your service."
September 18, 2017
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- Dewayne from Richmond, VA
5.0 out of 5
"knowledgeable about the need for storage places and courteous. "
September 02, 2017
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- Holly from MIDLOTHIAN, VA
5.0 out of 5
"David was a consummate professional. No one could choose a better representative for his or her company. Top notch manner, presentation, and customer service."
August 16, 2017
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5.0 out of 5
"Doug was great, the facility and grounds were clean, safe and affordable. I have and will continue to recommend Life Storage to anyone needing a storage unit."
July 26, 2017
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- Jennifer from Chesterfield, VA
5.0 out of 5
"I was in and out quickly with all my questions answered. Great experience. "
July 18, 2017
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5.0 out of 5
"Better prices than most, an outdoor unit was readily available, access is really easy."
June 12, 2017
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- Christine from Midlothian, VA
5.0 out of 5
"It was a much more positive and better experience than I expected! I always knew that my items would be safe and well protected there!
Thanks again!
C-"
May 25, 2017
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5.0 out of 5
"Your managers at N. Bailey Bridge Road, Midlothian, Va were absolutely top notch. They made it very easy to do business with Life Storage. They were very professional, courteous, and willing to help in any way possible. I highly recommend them as first class representatives of your company."
May 23, 2017
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- Tom from East Rochester, NY
5.0 out of 5
"It was a great experience with no stress or issues. Thank you Tom. "
April 23, 2017
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- Dominique from Petersburg, VA
5.0 out of 5
"Doug was extremely kind, and personable. Informative and knowledgeable. He made the experience feel like home away from home"
April 14, 2017
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- Debby from Midlothian, VA
5.0 out of 5
"Even our movers said this was the nicest, cleanest, and best maintained storage facility they had ever done work in"
March 28, 2017
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5.0 out of 5
"This Life Storage facility is IMMACULATE and I feel very safe whenever I'm there. The men in the office were both very helpful and welcoming, and the 'dollies' in the unit are so handy. The price is right, the security is tight - I give it all an A+!"
March 28, 2017
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5.0 out of 5
"I have used other storage units before but yours is the best I wouldn't even think about ever using one anywhere else.I thank you ."
January 25, 2017
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- Chris from Midlothian, VA
5.0 out of 5
"Doug and his staff were extremely helpful and I would use them again anytime. "
December 23, 2016
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- Deborah from Richmond, VA
5.0 out of 5
"Friendly staff. Clean units. Location was very good. So much better than Mini Price Storage!"
November 28, 2016
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- Robert from Brookhaven, GA
5.0 out of 5
"Personal, attentive service and thorough explanations as well as a walk through of the site, the gate, the office. I felt welcomed and informed when I first rented the space and when I moved my belongings into it. Exceptionally clean and well maintained site and space, and efficiently run."
November 28, 2016
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- Cathy from North Chesterfield, VA
5.0 out of 5
"What a wonderful experience! Jacob was very friendly and efficient. He explained the paperwork thoroughly at just the right pace. I was also impressed at the cleanliness of the facility. The whole encounter made me feel like a valued customer. "
November 27, 2016
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- Sandra from Chsterfield, VA
5.0 out of 5
"The attendant was very friendly and eager to help and answered all of my questions."
October 24, 2016
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- Thomas from Round Rock, TX
5.0 out of 5
"We appreciate the helpfulness of the employees of Uncle Bob's [Life Storage]!"
October 23, 2016
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- Tiffany from Powhatan, VA
5.0 out of 5
"The fun, friendly, courteous and helpful staff answered all of my questions were knowledgeable and informative and gave excellent customer service "
October 15, 2016
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- Gregory from Chesterfield, VA
5.0 out of 5
"Staff was friendly, informative and helpful! Thank you!"
October 08, 2016
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- Adrian from Midlothian, VA
5.0 out of 5
"The site is excellently maintained and the manager was very courteous and helpful."
October 06, 2016
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- Erica from Chesterfield, VA
5.0 out of 5
"What stood out the most for my husband and I was the amazing customer service we received over the phone before even coming into the store. We were in the middle of a complicated sale of our current home. We were uncertain about closing dates and the man who helped us, not only offered words of comfort about the situation, but was very accommodating to our needs. We would recommend this company to anyone looking!"
August 25, 2016
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- Amy from North Chesterfield, VA
4.9 out of 5
"Service was prompt and Rey detailed. Did have to wait a few minutes, but that was just because someone was out ar lunch. Overall a great experience. I would highly recommend Uncle Bobs [Life Storage]."
July 27, 2016
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- Denise from MIDLOTHIAN, VA
5.0 out of 5
"Tracy was wonderful. I really enjoyed speaking with her. She was very friendly and a pleasure to do business with. "
July 25, 2016
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5.0 out of 5
"Tracy at the Hull Street location in Midlothian VA rocks!!!"
June 29, 2016
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- Kareemah from Richmond, VA
5.0 out of 5
"when I made a comment, you took immediate action. Even if it wasn't my comment, I appreciated how you fixed the hand trucks wheels :)"
June 29, 2016
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- Leslie from Newport News, VA
5.0 out of 5
"This was the first time I had used a storage unit. Uncle Bob's [Life Storage] was a great first experience. Exactly what I wanted."
June 23, 2016
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- Stephanie from North Chesterfield, VA
4.9 out of 5
"Office staff fully explained the terms. I needed to upgrade to a larger unit and that was a very easy change."
June 18, 2016
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- Dwight from North Chesterfield, VA
5.0 out of 5
"Doug and Tracey could not have been more personable and professional to me. They were great each time I went to my personal storage. They were really like friends. In fact, when I left, I felt I was leaving a couple of great people. They are both excellent examples for your business. They were very accommodating to any needs I had. And in fact, as a side note, whenever i would need to use the bathroom facilities there, it was spotless and extremely clean. Thank you. "
April 24, 2016
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- Cindy from Chesterfield, VA
5.0 out of 5
"Tracey was extremely helpful and very friendly.
She went way beyond my expectations!"
April 13, 2016
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5.0 out of 5
"Tracy was very polite and helpful. She answered all of my questions promptly and professionally. "
April 04, 2016
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- Cynthia from Blackstone, VA
4.6 out of 5
"My only issues was the distance from my be truck to the unit without a working hand truck. A lot of walking back and forth because of that. Otherwise, things were great????"
March 25, 2016
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- Clarice from Chesterfield, VA
5.0 out of 5
"The guy was very friendly and helpful with the whole process "
March 18, 2016
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- Jose from Chesterfield, VA
5.0 out of 5
"The staff are nice and the facility is clean and no issues , the security is tight and works fine for me needs. i will recomend to my friends and family in a hart beat!"
December 05, 2015
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- David from Chesterfield, VA
5.0 out of 5
"Great service with helpful, friendly associates who reviewed multiple unit options and all of my obligations and liabilities as a renter. "
November 02, 2015
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- Christopher from Midlothian, VA
2.8 out of 5
"I was very unhappy about the fact that you prorated my fee for the month that I rented the storage unit, but when I checked out of the unit, you did NOT prorate the final month. That meant I paid for almost a whole month for nothing. Needless to say, I would not recommend Uncle Bob's to anyone just for that reason. Someone in the corporate headquarters thinks that's a good idea for the bottom line, but it's not as far as being fair to the customer or the possibility of that Customer recommending Uncle Bob's."
October 23, 2015
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5.0 out of 5
"I was very impressed with the woman who signed me in she left no stone unturned.
However nothing to do with her she was fantastic! I didn't like the fact still to this day 8/4/15 the elevator from the first floor wasn't working due to a storm weeks earlier & I went to pay my August bill & it still isn't working..unexceptable!! "
August 04, 2015
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- Elisabeth from Powhatan, VA
5.0 out of 5
"I was very happy with the customer service received by Tracie during my visit to the Midlothian facility. I would definitely recommend Uncle Bob's to anyone who needs storage space."
July 28, 2015
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- Denise from Midlothian, VA
5.0 out of 5
"Doug and Tracey are wonderful!!
Their personalities and genuine concern for me as a customer has been Phenomenal!
Companies all over the world should use Doug and Tracey as role models/guides to demonstrate what true customer service is all about.
I wish there were more people like them in this world! "
June 25, 2015
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- Portion Pac from Chicago, IL
5.0 out of 5
"We used this location for years. Had there not been a change regarding employee residence/location, we would not have gotten rid of this space. It was a matter of distance to/from for this new employee."
May 28, 2015
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- Archie from Chesterfield, VA
5.0 out of 5
"Doug was great to work with. Thanks for having such a clean facility!"
May 27, 2015
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- Glenn from Midlothian, VA
5.0 out of 5
"Doug was very thorough, yet efficient, in explaining all pertinent details of the service, contract and facility. Every interaction with Doug and Tracy has been delightful."
May 27, 2015
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- Melissa from Midlothian, VA
5.0 out of 5
"Thank you for providing us a clean, convenient storage option."
May 26, 2015
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- LaTasha from Powhatan, VA
5.0 out of 5
"Ms. Tracey was awesome!! She always treated me well and with the utmost respect. If I were to move again anytime soon I would definitely use Uncle Bob's AGAIN> I recommend your company to all of my friends and family when they mention moving and they are in need of storage!! Keep up that great customer service!!! "
May 25, 2015
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- Brian from MIdlothian, VA
5.0 out of 5
"All questions answered with positive attitude and professionalism
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April 28, 2015
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- Mary Ann from Richmond, VA
5.0 out of 5
"I was impressed with the high level of service and professionalism I received from the representative at Storage facility 367. The service was prompt and friendly, and I received very sound advice on the storage rental process. Thank you for this positive experience.
Mary, Richmond, VA "
April 22, 2015
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- Karen from Midlothian, VA
5.0 out of 5
"I had all my questions answered & was given information about the facility that made me feel comfortable & secure about using this facility."
March 27, 2015
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- Janice E from Midlothian, VA
5.0 out of 5
"I have had storage units before, as well as family members and Uncle Bob's [Life Storage] by far has been the best experience. The customer service is exemplary and the units and the entire property is neat and secured. "
March 05, 2015
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5.0 out of 5
"Everyone I have interacted with has been genuinely helpful and professional."
February 28, 2015
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- Ronald from Midlothian, VA
4.2 out of 5
"I am real impressed that whenever I may mistakenly leave my unit unlocked I receive timely notification to make sure the situation is addressed."
February 26, 2015
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5.0 out of 5
"The associate glided through the process without any hesitation and was very personable."
December 30, 2014
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- Derek from Midlothian, VA
5.0 out of 5
"The staff was very friendly and very professional. That makes a HUGE difference! The premises and office were clean, well laid out, and felt very secure. It was a bit weird to *enjoy* coming to the storage unit - but the quality of your establishment made it feel good to visit. And set-up and move-out were easy and hassle-free. We're very appreciative for the experience. Don't change a thing; keep up the good work!"
December 23, 2014
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5.0 out of 5
"Doug, the store manager, was consistently pleasant and professional! The hours of operation were adhered to and all instructions for ease of storage were provided."
November 04, 2014
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- William from Chesterfield, VA
5.0 out of 5
"Office is very efficiently run, property is well maintained with excellent security"
November 02, 2014
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- Jonnie from Chesterfield, VA
4.8 out of 5
"Just happy..... Think it would be nice if there were more carts to use."
October 30, 2014
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5.0 out of 5
"I thank you for great service and a great place to store our stuff while we moved and settled in. M any thanks!"
October 23, 2014
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- Trudy from North Chesterfield, VA
4.9 out of 5
"Loved professional staff and clean facility, only downfall price extremely high."
September 23, 2014
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4.4 out of 5
"Yes, Overall Good experience & Nice Facility. Thanks"
September 04, 2014
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- Linda from Spring Mills, PA
5.0 out of 5
"It would be nice to have lights inside the units that have outside access."
August 29, 2014
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5.0 out of 5
"Uncle Bob's takes self-storage to the next level. The value for the money is light-years ahead of the competition. Immaculate facilities, after-hours PIN access, climate controlled building, complementary carts and truck, meeting room with wi-fi... just, unbelievable for the price. So much more for so much less. You guys are actually one of the few businesses I evangelize. Well done!"
August 02, 2014
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5.0 out of 5
"The staff was extremely helpful and polite. The team went out of their way to..are our move in and out of the unit as painless as possible. "
July 23, 2014
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- Cheryl from Northe Chesterfield, VA
5.0 out of 5
"I have used Uncle Bob [Life Storage] before. Very pleasant and professional staff. "
June 27, 2014
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- Jerry from Midlothian, VA
4.6 out of 5
"Associates exhibited a consistently positive Attitude toward helping customers."
June 25, 2014
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5.0 out of 5
"Very nice and helpful employees. The property was well kept and I felt safe any time I visited the unit. I would recommend your facility and would use it again myself. "
May 24, 2014
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- Paul from Chesterfield, VA
5.0 out of 5
"The associate who assisted us was so nice and eager to help us. She is definitely an asset to your company, and I look forward to seeing her every time I need to go into your office. She is a very pleasant and positive person, and should could not have been more helpful to us."
May 19, 2014
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- Peter from Chesterfield, VA
5.0 out of 5
"Everything went fine. The only question I have is that before I presented proof of my own insurance the charge for your insurance was pro-rated. When I proved my insurance, there was no pro-rated refund arranged. The ruling was that I would be insured under your policy until the end of the month with no refund. That sounds unfair to me."
May 18, 2014
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- Diane from Midlothian, VA
4.8 out of 5
"Thank you! Very easy, access was perfect, no problems."
April 29, 2014
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- Calvin from Midlothian, VA
5.0 out of 5
"Doug has been as friendly and courteous to me from day one! Most people only smile and greet you on the first visit to try and get your business, but Doug, and his staff, ALWAYS smile, greet with enthusiasm, and show genuine concern EVERY TIME I have interacted with them!! "
April 16, 2014
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3.9 out of 5
"Wish there was access inside the buildings fir dust pans/brooms and trash cans. I knocked over something inside my unit and no way to clean up"
February 28, 2014
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- Linann from Midlothian, VA
5.0 out of 5
"Tracy was fabulous. Explained everything in detail. I was very pleased and will certainly recommend this facility to anyone."
February 27, 2014
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- Terrence J from Canton, CT
5.0 out of 5
"The manager was exceptional. Very helpful, thoughtful, and got me through th eprocess quickly."
February 27, 2014
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- James from Chesterfield, VA
5.0 out of 5
"I love how clean the place is always kept! I also love the courteous help and pleasant greeting I get from the cool girl who works at my Uncle Bob's in Midlothian, Va. She is friendly and very helpful. And she is cute. I also love that the staff physically roam the premises to check locks. I am very satisfied! Thank you!"
February 27, 2014
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- Angela from Virginia Beach, VA
5.0 out of 5
"Everyone was always courteous.
I never had a problem with anyone calling me for payment. I was very relaxed and confident that my storage items were safe.
I have been using storage units since 1990. This is the best, that is why I came back and will always return when I need to. We moved around quite a bit.
Thank you sooo much Uncle Bob. I will continue to recommend your storage."
January 30, 2014
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5.0 out of 5
"Uncle Bob's is the best storage place we have ever used. We would choose them again."
January 30, 2014
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- Wayne Taylor from Midlothian, VA
5.0 out of 5
"I've rented storage space from different places nation wide. Best to date."
January 05, 2014
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- Connie from Springfield, VA
5.0 out of 5
"I would recommend your facility without any reservations. Unfortunately we were no longer in need of storage. I couldn't be happier with my selection. You truly exceed ALL my expectations. "
November 25, 2013
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- Kristin (Tina) from Midlothian, VA
4.4 out of 5
"The non-climate control unit is pretty pricey so I would have liked the opportunity to learn about the outdoor non-climate control options. I was not told if those units were available or not or the related prices non climate control units. It just seemed like I was given information only on the more pricey storage unit. I may have still selected the climate-control unit but I like to be given the opportunity to make a complete and informed decision."
October 17, 2013
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5.0 out of 5
"HAVE ALREADY RECOMMENDED YOU ALL TO OTHER PEOPLE...."
September 23, 2013
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