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597 Central DriveVirginia Beach, VA 2345413 Miles Away
Customer Reviews - Life Storage #161, Norfolk
We at Life Storage want to maintain the best storage facilities in Norfolk, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Pretty much my whole experience with this location was a 9/10. I would definitely recommend it to anyone looking for self-storage. My move out was very fast and easy and Yolanda and Brittany we’re very polite and professional."
"Brittany was very polite and professional. We needed to get a unit asap and she helped make that happen. She had a tape measure ready and an answer to all the questions we had. We were in and out in under 30 minutes. This was our experience getting a unit. Updates will be made accordingly."
"I had an excellent customer service experience
Yolanda is the absolute best! She worked with me on all of my needs and concerns. And she had a very comforting welcome! Thank you very much Yolanda
"Yolanda was great! I explained to her my needs for the storage unit and she was very helpful. during my visit she helped me measure my car as i will be leaving it in the unit and she drove me to the unit to be sure it was exactly what i needed. Thank you soooo much for your excellent customer service!!!"
"The lady who worked there was leaving for lunch and when she saw me pulling up to the parking lot. I told her that I was there to do the paperwork the space. She took the time to care of me. To me that is fantastic."
"I am so happy with how fast and efficient the customer service was. Great area and great pricing. I was able to get everything done with good timing. I appreciate Mrs. Yalonda for everything she has done. She was very understanding and made me feel welcomed and comfortable. I highly recommend Self Storage especially this particular one. I recommended my coworkers to this self storage due to traveling alot and we all agree that this storage unit is the best for deals and atmosphere is just nice to be around. It’s hard coming by kind hearted people who actually enjoy what they do So yes. I truly do appreciate the ladies at this building. Thanks again Mrs Yalonda"
"Yolanda was super helpful made sure I got the size I needed at a great deal (I had messed up my own reservation) she caught my mistake and got me out the door spending half what I expected since I didn't expect a month free!"
"They've been great, been with them several years and when I lost the keys they were super helpful and easy to deal with, and far too! One lady helped me at the desk and the other went to the unit, removed the lock and was back before I even knew she'd left to do it (I called her a little ninja lol)
Pro tip: invest in the combo lock to avoid losing keys and having a pricey removal fee($25) + buying new lock in the future!"
"I was finally able to find a storage unit closer to my house. I didn't want to be difficult in finding everything I wanted but Ms. Allen did a wonderful job assisting me. I now have what I want at a great price and location."
"I've had a unit at Life Storage161 for over a year now, and I cannot say enough about how nice everybody is there! So very knowledgeable and helpful, not to mention polite and friendly. My latest interaction was with Yolanda, and she's an absolute gem! I truly cannot thank you enough for your time and trouble.
If you are looking for storage solutions, you can't go wrong with this location of Life Storage!"
"I went to the stores today from this facility here at life storage and I was blessed to meet a young lady named Yolanda who was very polite had a beautiful smile and was willing to help with everything I needed amazing place to rent from"
"Great price on the unit and the lady who checked me in was super nice and used great skill in explaining everything to me about the insurance and the lock, etc.
Totally pro and really pleasant to deal with. As this is my first storage unit, her help was crucial as I knew nothing about this when I walked in. She made the process a lot easier, zip zap, I had my key and was ready to bring my stuff."
"Yolanda was very helpful and patient throughout the whole process of getting my storage unit set up! I greatly appreciate her for that. I highly recommend this facility to military personnel needed to store their items or cars!"
"I was helped by Yolanda (hope my spelling I correct). She was highly professional, helpful and represented the company to the highest standard. Definitely would recommend this location to anyone based on my experience."
"Absolutely wonderful !! Management was Professional,friendly and down to earth .They were completely transparent on pricing and rate structure for the rental units. No surprise's or hidden agenda's. Everything was laid out bare nuckles and upfront. A superior organization."
"Had a great experience here for the last 14 months. About as easy as can be, I stored my furniture, and the payment got deducted automatically every month.
I never had to go through the hassle of making on online account, but from what I understand you can do that if you want.
Set it and forget it. Sarah helped me a lot with the move out process and I am thankful for the pleasant experience."
"Sarah was the most helpful service associate I have ever interacted with in this Industry. Whenever I need a storage facility again, I'm definitely coming back to Life Storage because of people like Sarah. Thank you."
"I needed last minute storage for a move. After doing research, I came across life storage and was helped by Sarah. She was amazing! She was kind and patient. Explained everything in detailed and made sure I was all set and ready to go by the time I left.
I walked in tired and anxious, and left smiling, laughing and at ease. She is truly a gem!!! Thank you!"
"Sarah was fantastic , so friendly and handled our storage needs so quick and professional. Highly recommend life storage . Our son is in the navy stationed at the naval base and this allows him the extra space he needs when on deployment !!"
"Stephanie is the sweetest and most propmpt lady. She was very personable and kind when my mother in law passed and we took over the unit. Not only is everyone very nice here but they have the best prices and units."
Though, I could just write CUSTOMER SERVICE....
For me, those words do not express the warmth, the patience, and the kindness that I have received.
Ms. Stephanie employing these qualities, its so encouraging to know that someone cares.
"Nov 1st-Stephanie Terry has been phenomenal and an asset to the company. Very friendly and outgoing very customer-centric and easy to chat with. I look forward to interacting with her when I come to pay my bill! She loves the Dallas Cowboys also 🤩!
John Evans Jr"
"10/28 I came right in and was helped, ms lady took me right to my storage unit, exampled everything I needed to know, she also went over all paper quickly in the mix threw a few jokes in there too I highly recommend this place"
"9/29/21 Very nice staff and very easy to and cheap to get in to. I literally pulled up with a truck load of stuff and got online and got right in. I didn't even have to speak with anyone. Very good prices too!"
"Daile/Dale not sure spelling was amazing to Naval Base Road location, best customer service and humor in years, any business. Moving my things from Shore drive different company, half the price/twice the service. Thank you, see you soon."
"I had Dale, a stand-in manager of another store in Norfolk while the permanent manager was on vacation & she truly went above and beyond for me. She came back after closing to allow me to start my lease on a unit. She literally saved the day, and made it a point to make things as easy & smooth as possible for me on my moving day! I wish I could rate this 10 stars in stead of just 5!"
"8- 8- 2021 my experience with STEPHANIE at the life storage is fantastic.. Very Very professional and is always there to answer questions and assist me. Her professionalism is 2nd to none and after looking in the neighborhood for storage near me I am 100% satisfied with my storage space and my experience dealing with such an obviously highly trained professional ."
"Inexplicably, the entrance gate was unmarked. I drove to the front office with the EXIT ONLY gate. So i had to turn around and go back. Otherwise, storage facility appeared to be ok.
But CLOSES AT 6:00 PM!"
"Both Stephanie and Rebecca have been totally awesome in their service to me and my wife. They have followed through on any promise or commitment they've ever made. They're also very attentive in either answering my calls or calling me back in a very timely manner. Overall, they are very friendly and very professional. I would recommend their location to anyone."
"Stephanie provided What’s In Your House with awesome service , gave us options and demonstrated the unit that would best fit our needs !!!! Very clean facility!!! Thank you kindly and affordable move in rates!!!!!!"
"Would be 5 starts but the price just went up for an unknown reason an I cant even utilize my entire cubic sq ft due to the vent running through my unit. Not to mention EVERYTIME I come by I have to sweep the hall!"
"I originally picked "Uncle Bob's" for my storage needs because the name reminded me of my own Uncle Bob back home. Amazingly, I have always felt like family here, even when the name changed to "Life Storage." That's especially true currently working with Stephanie, who goes above and beyond the norm to treat customers like valued members of her own family. Keep up the great work, Stephanie, because your service is very much appreciated!"
"Love this place,everyone is very polite and helpful, stephanie is the best,she takes time to explain everything and show u each unit no matter how long it takes, always satisfied and the insurance company also takes good care of you."
"I just went in to get a storage unit (which can, admittedly, be very stressful). Donna was there to help me through everything. She made the whole process easy to understand, showed me my options, helped me to understand the way my lock works (because its not a typical every day padlock), and told me everything I need to know about the unit, insurance, pricing of everything, access codes and payments, etc. She was very friendly (even though I came in about 15 minutes before the store closed, so I felt awful), and she was very knowledgeable about her job. She also made me laugh a few times = Shes pretty awesome = I hope Miss Donna is there the next time I pop in, for whatever I may need to be there for that day :"
"My review is 3 days later and I cannot explain how great Stephanie's service is! She saved me from doing a huge mistake and found the best deal for my budget. From start to finish Stephanie was warm and welcoming, overall she has made me a loyal life storage customer. Please give her a raise or make her the head trainer for the district."
"Let me be a s*#thead for a second and say I liked Uncle Bob's Storage better. But when they changed names I didn't move. EVERYTHING has remained the same. Most important are nice people that work here, they were always nicer than their competitors! They make J. Rabbits Storage look like road kill. I suggest you store here first and remember that they are so nice you may not find any vacancy."
"Mrs. Barefoot customer service was amazing. She was more than helpful and helped me find the perfect spot for my camper. Everyone is friendly and knowledgeable and willing to help meet my specific needs."
"A few years ago I was going on deployment and my family was going to move back home while I was away. So I put all of our belongings at this location until our return.
About a year later, we rented a U-haul and went to our unit. The key we had for the lock didn't work so I simply thought maybe we just misplaced the right one since it had been so long. I broke the lock with a blunt object and threw it away since there was no purpose of having a lock that we had no key for.
We loaded every thing into the U-haul, went straight to our new house, and started unpacking. As we were unpacking, we noticed many things were missing. So I started writing a list and it was very clear that we had gotten robbed.
We tried to notify the storage unit but the employee was not cooperating and seemed very suspicious. The next day we went to the local police department to file a report. Sad to say because I had thrown away the lock there was no proof the unit had been broken into.
I have absolutely no proof that the storage unit was involved but it seems weird that so much was missing and no one saw anything. My wife and I believed one of the staff members overheard us talking about being gone for a long time and was an inside man. With their own lock on our unit, they could come and go as they pleased.
Like I said, we have absolutely no proof but what's the point of bringing your belongings here and trusting them when you can get robbed and no one cares? Without a doubt, I will never go here or any of their other locations again. They might as well not have any camera or a fence cause it obviously doesn't matter. Oh, and FYI, their insurance doesn't cover theft."
"Since Life storage has taken over this location although clean, they still haven't replaced the lights in the hall of the unit. Worse part is they increase prices every 6 months or earlier (price is $18 more than January) at this pace I am already looking at buildinh a new shed in the yard, because even with financing will be cheaper than staying here. I tried 3 times to contact customer service and I just get an answering service."
"Stored some things here for a couple of years, started when it was an Uncle Bob's and stayed there until recently. At the time it was the best price around. In all the time I was there, we only had one issue when rats had chewed through the insulation in the ceiling and made their home in one of our boxes (even found a dead rat in a container it got trapped in). Luckily most of our items were stored in plastic totes and we had insurance so we didn't lose too much. The staff quickly found us another unit in a different building. Other than that everything was fine, convenient hours, and easy online process for payments."
"Stephanie really helped myself and my aunt out here starting with a friendly smile and funny conversation all while giving us all the information to succeed with the storage she made everything stress free in a stressful situation! Thanks Stephanie !"
"Mrs Stephanie is a well respected person In this world we need more people like her. Great customer service and we'll loved person and kind thank you so much for your service from Shanice and Eddie you can always count on Mrs Stephanie."
"The employees were ALWAYS kind at that location. When the system was down at another location where I wanted to make a payment so the associate at my location made a note of it so I wouldn't get a late fee and I was able to drop off payment that night. They never gave me it's your problem attitude, always willing to help, even when I was in error. "
"My transaction was handled very professionally with kindness and respectfully in the office. However I did have two concerns: 1) I had to wait to be helped because of previous customers which was fine, however I am disabled and was recently released from the hospital. It just would have been nice to have a chair or bench to sit while waiting. 2) When we went to the storaged assigned to us, it had a lock on it already which required more waiting."
"Having suffered a stroke and having to move unexpectedly during my sister and nephew's short visit from North Carolina to accomplish my moving to her house, I was extremely pleased when I asked Bart if I could borrow a broom from the office to sweep out the two spaces I was vacating and he responded by saying not to worry about that, that they would take care of it. It had already been a long day for me and I had been on my feet for many hours though my limits at that time was only 20 or 30 minutes without being tired.
Many thanks and just letting you know you have a wonderful caring staff there. Thanks again."
"I was very pleased the the Manager at the my location. He was honest, attentive, and personable. Having worked as an assistant manager at a local storage facility, I made the choice to stay at Uncle Bob's [Life Storage] because of the awesome customer service experience I had. "
"I use the navel base rd location in Norfolk and they are always polite and quick to help with any questions or concerns I have. I can pay online but I love going in to pay because I always leave smiling. "
"Everyone(Bart, Stephanie, and Lindsey) were all so helpful and pleasant to me. In addition, each one gave very important information about the service and products. I have told everyone I know about the service and people.what s great place.;-)"
"On two occasion I could not get access through the gate , this within itself caused me to be late for my jobs.the last time I had to jump the fence because getting someone on the phone was not possible.I needed my equipment s for work "
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #161, we offer great property security systems and clean, affordable storage units to rent for the residents of Suburban Acres, Tanners Creek, Partra, and other neighborhoods in Norfolk, VA. Call us with questions, reserve online, or click here to compare other storage units in Norfolk.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 12:00 pm - 4:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental