A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
*Storage unit size is approximate.Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
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597 Central DriveVirginia Beach, VA 2345413 Miles Away
Customer Reviews - Life Storage #161, Norfolk
We at Life Storage want to maintain the best storage facilities in Norfolk, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Yolanda was so helpful in showing me the units, spaces and answering my questions. I will definitely consider keeping my storage at Life Storage thanks to Yolanda."
"Yolanda was super helpful made sure I got the size I needed at a great deal (I had messed up my own reservation) she caught my mistake and got me out the door spending half what I expected since I didn't expect a month free!"
"the facility was clean and theservice was absolutely awesome. the staff was friendly ad make things real smooth and easy. thank you for helping me Yolanda and Sharon."
"They've been great, been with them several years and when I lost the keys they were super helpful and easy to deal with, and far too! One lady helped me at the desk and the other went to the unit, removed the lock and was back before I even knew she'd left to do it (I called her a little ninja lol)
Pro tip: invest in the combo lock to avoid losing keys and having a pricey removal fee($25) + buying new lock in the future!"
"I was finally able to find a storage unit closer to my house. I didn't want to be difficult in finding everything I wanted but Ms. Allen did a wonderful job assisting me. I now have what I want at a great price and location."
"YOLANDA is the best person I have ever dealt with she is so polite and courteous person I have ever had the pleasure of dealing with !! She is great!! You are blessed to have her !!"
"I've had a unit at Life Storage161 for over a year now, and I cannot say enough about how nice everybody is there! So very knowledgeable and helpful, not to mention polite and friendly. My latest interaction was with Yolanda, and she's an absolute gem! I truly cannot thank you enough for your time and trouble.
If you are looking for storage solutions, you can't go wrong with this location of Life Storage!"
"I went to the stores today from this facility here at life storage and I was blessed to meet a young lady named Yolanda who was very polite had a beautiful smile and was willing to help with everything I needed amazing place to rent from"
"Excellent service, excellent prices, clean and well maintained!! Sharon was incredibly helpful and made the whole process super simple and straightforward. Highly recommend!!"
"Great price on the unit and the lady who checked me in was super nice and used great skill in explaining everything to me about the insurance and the lock, etc.
Totally pro and really pleasant to deal with. As this is my first storage unit, her help was crucial as I knew nothing about this when I walked in. She made the process a lot easier, zip zap, I had my key and was ready to bring my stuff."
"Yolanda was very helpful and patient throughout the whole process of getting my storage unit set up! I greatly appreciate her for that. I highly recommend this facility to military personnel needed to store their items or cars!"
"I was helped by Yolanda (hope my spelling I correct). She was highly professional, helpful and represented the company to the highest standard. Definitely would recommend this location to anyone based on my experience."
"Absolutely wonderful !! Management was Professional,friendly and down to earth .They were completely transparent on pricing and rate structure for the rental units. No surprise's or hidden agenda's. Everything was laid out bare nuckles and upfront. A superior organization."
"Had a great experience here for the last 14 months. About as easy as can be, I stored my furniture, and the payment got deducted automatically every month.
I never had to go through the hassle of making on online account, but from what I understand you can do that if you want.
Set it and forget it. Sarah helped me a lot with the move out process and I am thankful for the pleasant experience."
"Sarah was the most helpful service associate I have ever interacted with in this Industry. Whenever I need a storage facility again, I'm definitely coming back to Life Storage because of people like Sarah. Thank you."
"I needed last minute storage for a move. After doing research, I came across life storage and was helped by Sarah. She was amazing! She was kind and patient. Explained everything in detailed and made sure I was all set and ready to go by the time I left.
I walked in tired and anxious, and left smiling, laughing and at ease. She is truly a gem!!! Thank you!"
"Sarah was fantastic , so friendly and handled our storage needs so quick and professional. Highly recommend life storage . Our son is in the navy stationed at the naval base and this allows him the extra space he needs when on deployment !!"
"have been a customer at Life Storage for several years.I love the customer service. The people are so friendly especially Stephanie, Dale and Tina I love this place."
"Stephanie is the sweetest and most propmpt lady. She was very personable and kind when my mother in law passed and we took over the unit. Not only is everyone very nice here but they have the best prices and units."
"11/11/2021 I would like to say Stephanie is the best!! She has emmaculent customer service...she has helped me out with any moving/storage needs. Please rent from them they are the best."
"Hello,
Though, I could just write CUSTOMER SERVICE....
For me, those words do not express the warmth, the patience, and the kindness that I have received.
Ms. Stephanie employing these qualities, its so encouraging to know that someone cares.
Thank you."
"Nov 1st-Stephanie Terry has been phenomenal and an asset to the company. Very friendly and outgoing very customer-centric and easy to chat with. I look forward to interacting with her when I come to pay my bill! She loves the Dallas Cowboys also 🤩!
Thank you,
John Evans Jr"
"10/28 I came right in and was helped, ms lady took me right to my storage unit, exampled everything I needed to know, she also went over all paper quickly in the mix threw a few jokes in there too I highly recommend this place"
"I would say I had a rather demanding task but they were able to assist me in the most efficient and greatest way possible! Would recommend to anyone looking for storage."
"9/29/21 Very nice staff and very easy to and cheap to get in to. I literally pulled up with a truck load of stuff and got online and got right in. I didn't even have to speak with anyone. Very good prices too!"
"Daile/Dale not sure spelling was amazing to Naval Base Road location, best customer service and humor in years, any business. Moving my things from Shore drive different company, half the price/twice the service. Thank you, see you soon."
"I had Dale, a stand-in manager of another store in Norfolk while the permanent manager was on vacation & she truly went above and beyond for me. She came back after closing to allow me to start my lease on a unit. She literally saved the day, and made it a point to make things as easy & smooth as possible for me on my moving day! I wish I could rate this 10 stars in stead of just 5!"
"8- 8- 2021 my experience with STEPHANIE at the life storage is fantastic.. Very Very professional and is always there to answer questions and assist me. Her professionalism is 2nd to none and after looking in the neighborhood for storage near me I am 100% satisfied with my storage space and my experience dealing with such an obviously highly trained professional ."
"Cheapest price around and the manager was extremely nice. It's right down the street from another storage place, which is nice, but this was the way better deal."
"Inexplicably, the entrance gate was unmarked. I drove to the front office with the EXIT ONLY gate. So i had to turn around and go back. Otherwise, storage facility appeared to be ok.
But CLOSES AT 6:00 PM!"
"Great facility, great staff, only issue is we were told we would have 24 hour access to our unit and after ten pm the code no longer works. That has been frustrating."
"My experience at Life Storage has been great! Stephanie and Rebecca are sensitive to the needs of the customer. I highly recommend this facility for anyone who has storage needs."
"My experience at Life Storage has been great! Stephanie and Rebecca are sensitive to the needs of the customer. I highly recommend this facility for anyone who has storage needs."
"Both Stephanie and Rebecca have been totally awesome in their service to me and my wife. They have followed through on any promise or commitment they've ever made. They're also very attentive in either answering my calls or calling me back in a very timely manner. Overall, they are very friendly and very professional. I would recommend their location to anyone."
"Stephanie provided What’s In Your House with awesome service , gave us options and demonstrated the unit that would best fit our needs !!!! Very clean facility!!! Thank you kindly and affordable move in rates!!!!!!"
"Would be 5 starts but the price just went up for an unknown reason an I cant even utilize my entire cubic sq ft due to the vent running through my unit. Not to mention EVERYTIME I come by I have to sweep the hall!"
"This place is always spotless and the staff is always ready to assist. Donna has quoted me great rates in an attempt help my storage needs. Thank you so much..."
"They always take care of me while I was out on deployment Stephanie and her crew are always take good care of me and always helped me with whatever I needed.
I will be back."
"Stephanie at life storage is such a wonderful person she will go out of her way to help you and always have a great smile such a beautiful person we need more like her"
"Great storage service! The staff is always super friendly and helpful I've been renting from this business for almost 3 years now, the rates are low and fair. Stephany is the best!"
"Just want to Say Thank you to the LifeStorage Staff at Naval Base Road. They are always friendly and willing to to the extra mile. Stephanie and Donna you ladies Rock!!!! Many Thanks."
"The staff is extremely helpful and friendly. The grounds are kept immaculate. I would store my items here. The hours for entry are very workable. If you need storage check them out."
"I originally picked "Uncle Bob's" for my storage needs because the name reminded me of my own Uncle Bob back home. Amazingly, I have always felt like family here, even when the name changed to "Life Storage." That's especially true currently working with Stephanie, who goes above and beyond the norm to treat customers like valued members of her own family. Keep up the great work, Stephanie, because your service is very much appreciated!"
"Donna was very helpful! She answered all my questions...and I asked ALOT!!! She was very polite,very kind and professional.I would highly recommend Lift Storage. Thanks again Donna!"
"Love this place,everyone is very polite and helpful, stephanie is the best,she takes time to explain everything and show u each unit no matter how long it takes, always satisfied and the insurance company also takes good care of you."
"I just went in to get a storage unit (which can, admittedly, be very stressful). Donna was there to help me through everything. She made the whole process easy to understand, showed me my options, helped me to understand the way my lock works (because its not a typical every day padlock), and told me everything I need to know about the unit, insurance, pricing of everything, access codes and payments, etc. She was very friendly (even though I came in about 15 minutes before the store closed, so I felt awful), and she was very knowledgeable about her job. She also made me laugh a few times = Shes pretty awesome = I hope Miss Donna is there the next time I pop in, for whatever I may need to be there for that day :"
"So friendly and helpful even though we didnt get a storage unit here the store manager helped us find another location (that wasnt their own chain) with what fit us best and at a great price"
"My review is 3 days later and I cannot explain how great Stephanie's service is! She saved me from doing a huge mistake and found the best deal for my budget. From start to finish Stephanie was warm and welcoming, overall she has made me a loyal life storage customer. Please give her a raise or make her the head trainer for the district."
"Let me be a s*#thead for a second and say I liked Uncle Bob's Storage better. But when they changed names I didn't move. EVERYTHING has remained the same. Most important are nice people that work here, they were always nicer than their competitors! They make J. Rabbits Storage look like road kill. I suggest you store here first and remember that they are so nice you may not find any vacancy."
"Mrs. Barefoot customer service was amazing. She was more than helpful and helped me find the perfect spot for my camper. Everyone is friendly and knowledgeable and willing to help meet my specific needs."
"A few years ago I was going on deployment and my family was going to move back home while I was away. So I put all of our belongings at this location until our return.
About a year later, we rented a U-haul and went to our unit. The key we had for the lock didn't work so I simply thought maybe we just misplaced the right one since it had been so long. I broke the lock with a blunt object and threw it away since there was no purpose of having a lock that we had no key for.
We loaded every thing into the U-haul, went straight to our new house, and started unpacking. As we were unpacking, we noticed many things were missing. So I started writing a list and it was very clear that we had gotten robbed.
We tried to notify the storage unit but the employee was not cooperating and seemed very suspicious. The next day we went to the local police department to file a report. Sad to say because I had thrown away the lock there was no proof the unit had been broken into.
I have absolutely no proof that the storage unit was involved but it seems weird that so much was missing and no one saw anything. My wife and I believed one of the staff members overheard us talking about being gone for a long time and was an inside man. With their own lock on our unit, they could come and go as they pleased.
Like I said, we have absolutely no proof but what's the point of bringing your belongings here and trusting them when you can get robbed and no one cares? Without a doubt, I will never go here or any of their other locations again. They might as well not have any camera or a fence cause it obviously doesn't matter. Oh, and FYI, their insurance doesn't cover theft."
"Since Life storage has taken over this location although clean, they still haven't replaced the lights in the hall of the unit. Worse part is they increase prices every 6 months or earlier (price is $18 more than January) at this pace I am already looking at buildinh a new shed in the yard, because even with financing will be cheaper than staying here. I tried 3 times to contact customer service and I just get an answering service."
"Stored some things here for a couple of years, started when it was an Uncle Bob's and stayed there until recently. At the time it was the best price around. In all the time I was there, we only had one issue when rats had chewed through the insulation in the ceiling and made their home in one of our boxes (even found a dead rat in a container it got trapped in). Luckily most of our items were stored in plastic totes and we had insurance so we didn't lose too much. The staff quickly found us another unit in a different building. Other than that everything was fine, convenient hours, and easy online process for payments."
"Stephanie really helped myself and my aunt out here starting with a friendly smile and funny conversation all while giving us all the information to succeed with the storage she made everything stress free in a stressful situation! Thanks Stephanie !"
"Mrs Stephanie is a well respected person In this world we need more people like her. Great customer service and we'll loved person and kind thank you so much for your service from Shanice and Eddie you can always count on Mrs Stephanie."
"Patrick Smith and Linda Anderson was awesome the evening. They have great customer service skills and it was a pleasure doing business with you guys."
"Very Fast process, I told Linda I had a flight to catch shortly, and she made sure I did not miss my flight. Very good service. Ask for Linda when you go there.
Thanks"
"Love love life storage the staff was very friendly Patrick and Stephanie were great and the place was very clean i would recommend life storage to anyone! 100 stars for you guys!"
"Courteous service. Full explanation of additional charges and prices for various storage sizes and types. Listening to understand my needs and provide the best space for my budget and requirements."
"The employees were ALWAYS kind at that location. When the system was down at another location where I wanted to make a payment so the associate at my location made a note of it so I wouldn't get a late fee and I was able to drop off payment that night. They never gave me it's your problem attitude, always willing to help, even when I was in error. "
"My transaction was handled very professionally with kindness and respectfully in the office. However I did have two concerns: 1) I had to wait to be helped because of previous customers which was fine, however I am disabled and was recently released from the hospital. It just would have been nice to have a chair or bench to sit while waiting. 2) When we went to the storaged assigned to us, it had a lock on it already which required more waiting."
"Having suffered a stroke and having to move unexpectedly during my sister and nephew's short visit from North Carolina to accomplish my moving to her house, I was extremely pleased when I asked Bart if I could borrow a broom from the office to sweep out the two spaces I was vacating and he responded by saying not to worry about that, that they would take care of it. It had already been a long day for me and I had been on my feet for many hours though my limits at that time was only 20 or 30 minutes without being tired.
Many thanks and just letting you know you have a wonderful caring staff there. Thanks again."
"Everything was as expected. Good customer service, always open when I needed to be there, the temperature controlled space was always stable, and my rate was never toyed with.
Thank you"
"I was dealing with the death of my son and need storage to put his belongings in and everyone I dealt with was so kind and supportive and very helpful to me. Thank you very much!"
"I was very pleased the the Manager at the my location. He was honest, attentive, and personable. Having worked as an assistant manager at a local storage facility, I made the choice to stay at Uncle Bob's [Life Storage] because of the awesome customer service experience I had. "
"Your staff was incredibly friendly, helpful and accomedating. I'm very happy I chose to store my things here; I am confident I made the right choice."
"I use the navel base rd location in Norfolk and they are always polite and quick to help with any questions or concerns I have. I can pay online but I love going in to pay because I always leave smiling. "
"I really enjoyed talking with the rep - he was the manager and was very efficient - gave me a tour around the facility showing me the security and showing me the best ways to park my boat"
"Everyone(Bart, Stephanie, and Lindsey) were all so helpful and pleasant to me. In addition, each one gave very important information about the service and products. I have told everyone I know about the service and people.what s great place.;-)"
"An excellent manager, Bart, at the Naval Base Road facility. Probably the best all around manager I have ever encountered at any storage facility. Give the guy a RAISE."
"On two occasion I could not get access through the gate , this within itself caused me to be late for my jobs.the last time I had to jump the fence because getting someone on the phone was not possible.I needed my equipment s for work "
"I have recommended Uncle Bob's to a number of family and friends in the last 4 years of being a customer.
Bart Baker was the most attentive and caring store manager that I have ever had the pleasure of dealing with. Kudos to Bart!!"
"I appreciate everyone Naval Base Rd.
I had to store my things for about a year the people there made that better experience than I had imagined.
Thanks."
"I stored my car at Uncle Bob's for a 9 month deployment. Upon returning, the battery was dead. The owner Bart used his own cables and vehicle to help jump my car. Even when it turned out that I would have to get my car towed to have the battery replaced, Bart was very helpful and went above and beyond in his customer service, which is rare this days. If I ever needed to use storage again, I would definitely go to this location."
"I did not expect to have available a cold beverage (free of charge) after moving 67 boxes of files from one storage unit to this new storage unit. It was a nice surprise."
"As this was the first time I ever rented a storage unit, I had alot of questions. The girls in the office; both on the phone; and inside the office; had wonderful customer service skills and acted highly professional and friendly. "
"I have had the several storage units at the Norfolk facility (Navy Base road)and have been a continuous customer there for more than ten years, main reason is that I feel the associates are like family and they are very, very good at looking out for me. I'm very happy with them."
"I really like that you rent truck free when first renting a unit. I wish maybe there would be incentives/rewards for continued loyalty and good payment...maybe after a year of no late payments, one free month or discount? Thanks for all you do. Very pleased with price and service. Trash cans would be nice too. :-)"
"I have used Uncle Bobs storage previously and have been extremely please. Always same location and Latonya I think was her name was so kind and friendly"
"We visited three branches the day we set up our storage, and we uniformly dealt with pleasant, helpful people who wanted us to get exactly what we needed at the best price possible. I was very impressed."
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
Serving Norfolk and Suburban Acres
Our self storage facility on S. Naval Base Road is located west of the I-64, between Waco St and Virginian Dr, near United States Department of Navy. Click here for directions to this Life Storage.
At Life Storage Facility #161, we offer great property security systems and clean, affordable storage units to rent for the residents of Suburban Acres, Tanners Creek, Partra, and other neighborhoods in Norfolk, VA. Call us with questions, reserve online, or click here to compare other storage units in Norfolk.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 12:00 pm - 4:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Rental Requirements:
Insurance required
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental
