Customer Reviews - Life Storage #161, Norfolk
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We at Life Storage want to maintain the best storage facilities in Norfolk, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Norfolk (#161)
4.84 out of 5
based on 73 of our most recent Reviews
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- Kimberly from Chicago, IL
4.8 out of 5
"This process ran smoothly, convenient location and friendly staff. No complaints."
May 12, 2018
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5.0 out of 5
"Courteous service. Full explanation of additional charges and prices for various storage sizes and types. Listening to understand my needs and provide the best space for my budget and requirements."
May 09, 2018
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5.0 out of 5
"The workers are great
Very very nice
They make life storage
Thank them for being great??????????????"
December 23, 2017
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5.0 out of 5
"Associates were very professional and were able to answer all of my questions."
November 19, 2017
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5.0 out of 5
"How Stephanie and the staff went over and above to help me when I needed their help. I can't say thank you enough."
July 23, 2017
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5.0 out of 5
"It was just an easy and nice experience. I've never rented a storage space before until now."
July 10, 2017
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4.8 out of 5
"Love the customer service. Always polite and friendly"
February 19, 2017
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4.4 out of 5
"Rate was what I reserved. No hidden fees or up charges. "
June 16, 2016
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4.8 out of 5
"The staff was extremely helpful. Everything seems to be going well."
June 06, 2016
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4.6 out of 5
"You provided the van I needed to move my things to the storage. That helped me pay for my storage space :)"
June 03, 2016
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- Gertrude from Chesapeake, VA
5.0 out of 5
"My expectiations were met by informing me of services I didn’t expect."
May 25, 2016
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4.8 out of 5
"Uncle Bob's always has what I am looking for in storage. I always use them for all my storage needs."
May 25, 2016
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5.0 out of 5
"The associate had to get a copy of my insurance faxed over and she went the extra mile and mailed me a copy excellent customer service
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April 25, 2016
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4.6 out of 5
"I was satisfied with service I came in to this location because I knew they had good customer service from a previous time I used them"
April 25, 2016
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5.0 out of 5
"Had the paperwork ready explained insurance to me drove me to the unit and helped me with a lock"
April 12, 2016
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5.0 out of 5
"Couldn't be happier with my storage space and service. Keep up the great work! Thanks"
February 24, 2016
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4.7 out of 5
"The employees were ALWAYS kind at that location. When the system was down at another location where I wanted to make a payment so the associate at my location made a note of it so I wouldn't get a late fee and I was able to drop off payment that night. They never gave me it's your problem attitude, always willing to help, even when I was in error. "
February 23, 2016
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- Jennifer from Norfolk, VA
5.0 out of 5
"My transaction was handled very professionally with kindness and respectfully in the office. However I did have two concerns: 1) I had to wait to be helped because of previous customers which was fine, however I am disabled and was recently released from the hospital. It just would have been nice to have a chair or bench to sit while waiting. 2) When we went to the storaged assigned to us, it had a lock on it already which required more waiting."
February 21, 2016
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5.0 out of 5
"This my 3rd time working with this location. And they are Awesome. I look for to working them again in the future."
February 11, 2016
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4.5 out of 5
"Having suffered a stroke and having to move unexpectedly during my sister and nephew's short visit from North Carolina to accomplish my moving to her house, I was extremely pleased when I asked Bart if I could borrow a broom from the office to sweep out the two spaces I was vacating and he responded by saying not to worry about that, that they would take care of it. It had already been a long day for me and I had been on my feet for many hours though my limits at that time was only 20 or 30 minutes without being tired.
Many thanks and just letting you know you have a wonderful caring staff there. Thanks again."
November 24, 2015
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5.0 out of 5
"The staff was always very pleasant to speak to and very helpful!"
November 23, 2015
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5.0 out of 5
"The customer service at Uncle Bob's storage is superb. A special shout out to Bart, he is truly a great asset to the business. "
November 23, 2015
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5.0 out of 5
"For me i was thinking [i need a lot of space) but Mr.Bart was very helful and help me to choose the right space and i save a lot of money:) Thanks."
October 30, 2015
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4.8 out of 5
"Everything was as expected. Good customer service, always open when I needed to be there, the temperature controlled space was always stable, and my rate was never toyed with.
Thank you"
August 28, 2015
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5.0 out of 5
"Bart made everything about this location great. I wouldn't want to know what would happen if he wasn't there. "
August 23, 2015
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5.0 out of 5
"I was dealing with the death of my son and need storage to put his belongings in and everyone I dealt with was so kind and supportive and very helpful to me. Thank you very much!"
July 31, 2015
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4.8 out of 5
"I was very pleased the the Manager at the my location. He was honest, attentive, and personable. Having worked as an assistant manager at a local storage facility, I made the choice to stay at Uncle Bob's [Life Storage] because of the awesome customer service experience I had. "
July 28, 2015
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- Ashley from Virginia Beach, VA
4.7 out of 5
"Your staff was incredibly friendly, helpful and accomedating. I'm very happy I chose to store my things here; I am confident I made the right choice."
July 24, 2015
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- Monica from Virginia Beach, VA
5.0 out of 5
"You all are awesome! I wish I had found you years ago!!"
July 24, 2015
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5.0 out of 5
"Everything was great. I've used this location before and am a returning customer."
June 25, 2015
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5.0 out of 5
"Everyone was eager to help and fun to deal with. I might bring my lunch one day and hang out for awhile,"
May 27, 2015
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4.7 out of 5
"Very good pricy and the staff gave me the feeling that they all wanted to help me."
May 26, 2015
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- Ebony from Rocky Mount, NC
5.0 out of 5
"Very friendly, resourceful, affordable and knowledgable. "
May 26, 2015
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5.0 out of 5
"I use the navel base rd location in Norfolk and they are always polite and quick to help with any questions or concerns I have. I can pay online but I love going in to pay because I always leave smiling. "
May 04, 2015
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5.0 out of 5
"I really enjoyed talking with the rep - he was the manager and was very efficient - gave me a tour around the facility showing me the security and showing me the best ways to park my boat"
May 03, 2015
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4.0 out of 5
"I am just storing my truck there as I am on deployment. So we will see what I actually think when I return to see the shape of my truck"
April 28, 2015
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5.0 out of 5
"Workers were very professional and friendly and explained the contract thoroughly they also gave good advice about locks and mattress covers "
April 27, 2015
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5.0 out of 5
"Everyone(Bart, Stephanie, and Lindsey) were all so helpful and pleasant to me. In addition, each one gave very important information about the service and products. I have told everyone I know about the service and people.what s great place.;-)"
March 27, 2015
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5.0 out of 5
"Easy seamless experience almost as if the storage unit was in my back yard...Very satisfied"
March 08, 2015
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- James from Virginia Beach, VA
5.0 out of 5
"My kudos to the staff at this Uncle Bobs [Life Storage]!"
January 24, 2015
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5.0 out of 5
"The staff is incredible! Great care is taken to ensure that our needs are met and exceeded. I wouldn't use anyone else. "
December 30, 2014
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4.7 out of 5
"An excellent manager, Bart, at the Naval Base Road facility. Probably the best all around manager I have ever encountered at any storage facility. Give the guy a RAISE."
December 23, 2014
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4.8 out of 5
"Great example of great people delivering great customer service!"
December 19, 2014
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5.0 out of 5
"We appreciate a safe place to store our belongings and the convenient reminds for billing. "
November 26, 2014
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5.0 out of 5
"the representative was very helpful and professional and knowledgeable."
October 28, 2014
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5.0 out of 5
"I was greeted very nicely and the service was top notch."
September 17, 2014
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- Christopher from Norfolk, VA
3.0 out of 5
"On two occasion I could not get access through the gate , this within itself caused me to be late for my jobs.the last time I had to jump the fence because getting someone on the phone was not possible.I needed my equipment s for work "
August 27, 2014
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5.0 out of 5
"I have been with this company for over a year and so far so great."
August 06, 2014
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- Cleveland from Norfolk, VA
5.0 out of 5
"Great place to store my personal and business items. I would recommend them to anyone."
June 27, 2014
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5.0 out of 5
"I have recommended Uncle Bob's to a number of family and friends in the last 4 years of being a customer.
Bart Baker was the most attentive and caring store manager that I have ever had the pleasure of dealing with. Kudos to Bart!!"
May 25, 2014
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- Edward from Hendersonville, TN
5.0 out of 5
"I appreciate everyone Naval Base Rd.
I had to store my things for about a year the people there made that better experience than I had imagined.
Thanks."
May 24, 2014
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4.8 out of 5
"I stored my car at Uncle Bob's for a 9 month deployment. Upon returning, the battery was dead. The owner Bart used his own cables and vehicle to help jump my car. Even when it turned out that I would have to get my car towed to have the battery replaced, Bart was very helpful and went above and beyond in his customer service, which is rare this days. If I ever needed to use storage again, I would definitely go to this location."
May 23, 2014
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4.9 out of 5
"I did not expect to have available a cold beverage (free of charge) after moving 67 boxes of files from one storage unit to this new storage unit. It was a nice surprise."
May 21, 2014
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5.0 out of 5
"There were more benefits of renting storage space than I expected or would have understood had they not been pointed out and explained."
March 27, 2014
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5.0 out of 5
"Bart and his staff go far and beyond professionalism. I recommend them to everyone."
March 25, 2014
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5.0 out of 5
"As this was the first time I ever rented a storage unit, I had alot of questions. The girls in the office; both on the phone; and inside the office; had wonderful customer service skills and acted highly professional and friendly. "
March 23, 2014
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5.0 out of 5
"Always greated with a smile. Neat and clean environment. Staff always willing to help."
March 23, 2014
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4.1 out of 5
"This survey was based on the Norfolk, VA only! Bart at the Norfolk location is amazing! The Kiln Creek location is horrible!"
March 21, 2014
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5.0 out of 5
"I have had the several storage units at the Norfolk facility (Navy Base road)and have been a continuous customer there for more than ten years, main reason is that I feel the associates are like family and they are very, very good at looking out for me. I'm very happy with them."
March 01, 2014
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- Courtney from Norfolk, VA
5.0 out of 5
"Wonderful service, especially from Bart, I think is his name. Above and beyond."
February 27, 2014
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4.6 out of 5
"Great service. Best storage facility i've used during my 19 years in tne military."
February 26, 2014
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5.0 out of 5
"Naval base rd. Norfolk. Always service. Been there 8 years"
February 26, 2014
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5.0 out of 5
"Very polite and friendly, quick service and understanding!"
February 26, 2014
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4.6 out of 5
"been using this storage for many years and always happy with the people and how well the place is kept up and is well light.
"
February 26, 2014
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4.0 out of 5
"I am overall satisfied and my expectations are being meet."
February 26, 2014
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5.0 out of 5
"All the employees are very nice and always greet me when I rum into them and they even remember my name!"
February 03, 2014
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4.5 out of 5
"I really like that you rent truck free when first renting a unit. I wish maybe there would be incentives/rewards for continued loyalty and good payment...maybe after a year of no late payments, one free month or discount? Thanks for all you do. Very pleased with price and service. Trash cans would be nice too. :-)"
October 18, 2013
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4.8 out of 5
"I have used Uncle Bobs storage previously and have been extremely please. Always same location and Latonya I think was her name was so kind and friendly"
October 17, 2013
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5.0 out of 5
"Keep the good work up in providing storage for a Sailors and everyone who for some reason has to put their stuff in storage."
October 03, 2013
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- Keri from Virginia Beach, VA
5.0 out of 5
"Bart is a great ambassador for Uncle Bob's [Life Storage]!"
September 06, 2013
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5.0 out of 5
"We visited three branches the day we set up our storage, and we uniformly dealt with pleasant, helpful people who wanted us to get exactly what we needed at the best price possible. I was very impressed."
August 31, 2013
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4.4 out of 5
"keep up the good work
I don't mind being published but how about native from norfolk"
August 30, 2013
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4.8 out of 5
"Getting the unit was quick & easy. Moving my stuff in was also a breeze."
July 24, 2013
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