Customer Reviews - Life Storage #62, Norfolk
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We at Life Storage want to maintain the best storage facilities in Norfolk, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Norfolk (#062)
4.83 out of 5
based on 33 of our most recent Reviews
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- Shirnita from Norfolk, VA
5.0 out of 5
"The employees there are very nice ,helpful, and have great business character"
December 14, 2018
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- Candice from N. Miami Beach, FL
5.0 out of 5
"Hi,
Tina was amazing from the day I moved in to the day I left the facility I was treated with respect and kindness. She went above and beyond to make sure I was satisfied at all times. I was definitely suggest this location to anyone looking for storage in Norfolk. Five start"
November 24, 2018
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4.6 out of 5
"Provided a good space for my vehicle at location no. 062, completely satisfied with accommodations"
November 16, 2018
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5.0 out of 5
"I really hope this finds the right person. Today I was at my unit on Brambleton Ave in Norfolk. When I was leaving, my car got stuck in the snow. I had a lunch appointment and a medical presentation to give so began to panic a little. Your employee, Tina literally dug me out of the snow and helped me maneuver my vehicle. I was beyond floored at her willingness to go above and beyond and help me with something like this. I hope she is recognized for this. I can't thank her enough."
January 10, 2018
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5.0 out of 5
"The customer service was exceptional. I don't regularly leave Google reviews but you made such an impression on me that I did in fact leave one this time! Thank you for making things so easy and being so kind to me in a time of high stress. XO"
August 24, 2017
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- Charlotte from Norfolk, VA
5.0 out of 5
"The women are so friendly and kind. I reallyblikecthem"
June 26, 2017
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5.0 out of 5
"I have rented at this store in the past and it has always been a great experience."
January 25, 2017
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5.0 out of 5
"Patricia was very helpful and a wonderful person to do business with. "
January 16, 2017
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5.0 out of 5
"The ladies who worked in the office were awesome and every time I had an issue or question they always had a solution!!"
December 23, 2016
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5.0 out of 5
"I am well satisfied with my storage at Uncle Bob's [Life Storage]. I feel my valuables are safe and secure and well taken care of.
THANK YOU!"
June 17, 2016
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4.7 out of 5
"Patricia is an excellent representative at the Norfolk, Brambleton Ave. location. Always pleasant and helpful, and seems to take pride in assisting customers and meeting their needs."
April 04, 2016
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5.0 out of 5
"Always great service. Tina and staff always go the extra mile. My overall experience with Uncle Bobs [Life Storage] (not just this store) has been so positive I don't mind spending my money because I know they care about their business and customers. 5 stars w/o a doubt"
January 19, 2016
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- Shannon from Virginia Beach, VA
5.0 out of 5
"I only left because moved an hour away. I also realized at end of the move we accidentally left a box spri g and I apologize. Thank you!"
September 02, 2015
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5.0 out of 5
"Ms. Tina and Ms. Patricia are great property managers! They are courteous friendly. I am happy to be a patron! "
July 20, 2015
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5.0 out of 5
"Storage unit area very clean. Associates very helpful. I would recommend uncle bobs to family and friends. Pleasnly surprised."
July 01, 2015
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5.0 out of 5
"The free use of the truck is a huge benefit. Thank you. "
June 24, 2015
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5.0 out of 5
"I believe it's Tina who helps always as well as the other in the fact that when I mistakenly leave my storage open I am promptly called to the fact! Awesome service such is that!"
May 26, 2015
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4.2 out of 5
"While I understand payment policy, I would appreciate a call when my account is delinquent instead of just telling me AFTER the unit has already been locked."
April 27, 2015
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4.9 out of 5
"Uncle Bob's is very covenant and very affordable customer service is great. I was paying way to much for another storage in my local area, and the decision to go with Uncle Bob's made up for it."
December 31, 2014
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5.0 out of 5
"The manager has been very helpful in meting our needs and granted our request to be close to the door. We have rented an additional unit because of the great service."
December 30, 2014
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4.8 out of 5
"Tina and Patricia were more helpful than associates at other storage facilities. Your rates are good and the new facility is very appealing. I'd recommend Uncle Bob's [Life Storage] based on my experience."
November 26, 2014
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- Rhasheda from Portsmouth, VA
5.0 out of 5
"The staff went above and beyond yk accommodate my storage need. "
October 27, 2014
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- Chalsie from Woolrich, PA
3.9 out of 5
"An associate at another storage facility called on our behalf to allow us 24 hour access so we could move our items because we were using their truck. Our own storage facility's rental truck was out being serviced. We did not ask that associate to do that. She went above and beyond. She was from the Central Avenue storage facility. Thank you. "
October 13, 2014
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- Jamie from Alpharetta, GA
5.0 out of 5
"Although I had to wait for service, it was because the site manager was at lunch and it appears that she was the only one working. I don't blame her for eating! The office and storage spaces were clean and well maintained; the office even smelled clean! Much better than I expected. The price was very reasonable and the entire experience was very positive. I would definitely recommend this facility."
October 02, 2014
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- Keyandra from Norfolk, VA
3.4 out of 5
"I had to call more than 3 ties I went to the storage office more than 3 times and no one was available"
August 28, 2014
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5.0 out of 5
"Tina always helps me with all my storage needs and I have refferd a lot of people to her store. "
August 26, 2014
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4.8 out of 5
"I was very pleased wit the service and the storage space. everything was great"
June 26, 2014
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4.9 out of 5
"I have worked with other storage places over the years. And this has been the best place, yet this far. "
June 01, 2014
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5.0 out of 5
"the people are great especially the manager. she is always eager and happy to see me.every time i go in i feel like its not just a business thing but a freindship because of the friendly enviroment and people that work there."
April 03, 2014
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- Robin from Alexandria, VA
5.0 out of 5
"Great, I just wish there was some type of partnership with Norfolk State University so that more parents are aware and can use the facility. "
January 23, 2014
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4.7 out of 5
"Great service, there is some construction going on, there was some fencing down, so i was alittle concerned about people just walking in to the facility."
January 05, 2014
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4.6 out of 5
"Our unit that we store in is great, and the unit that my band practices in is great. thanks!"
January 01, 2014
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5.0 out of 5
"I have been storing with Uncle Bob's for quite some time. Staff there is amazing. I recommend Uncle Bob's to all my family and friends who needs storage space. The office staff makes me feel like I am not just an ordinary customer, but a part of the Uncle Bob's family. They are very courteous Especially Mrs. Tina. She goes the extra mile to accommodate her customers to ensure their full satisfaction. I would never consider storing with anyone else except Uncle Bob’s storage. I would like to thank Uncle Bob’s for the customer service I receive from Mrs. Tina, and the rest of the staff at 1213 E Brambleton Ave. "
October 22, 2013
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