Self Storage Units near Kiln Creek in Newport News, VA 23602

"Had a wonderful time with Henry helping me out very wonderful guy and this a nice storage unit"

"Excellent customer service! Highly recommended ☺️"

"Great customer service!"

"NOT 24 HOURS!! We rented a unit online and it said we could have access that day all through the computer. So we got our account straight online, spend hours packing up, get there and can not get in because they have to verify your ID IN PERSON. Please note I had given them my social security number . So we call customer service and it was horrific, they didn’t care we were there with all of our things hot and tired. We asked if we could email them a copy of my ID with a picture of me holding it, they said no. We asked if we could then cancel my account, they said no. We talked to a manager hoping to get help, she said no. So now our things are outside under a tarp because we had no where else to go. I have never in my life been this disappointed in a business."

"Good service no complaints. Thanks for your business, I will definitely recommend to anyone."

"Amazing my absolute favorite storage place!"

"Rented a unit for the summer and loved my experience! The office and units were very clean and well lit. And the staff was super helpful and friendly. I plan to use this location again!"

"Rented from Wayne and Henry 5 times over the years. Always a great experience."

"Very easy online sign up and Wayne was wonderful!"

"I had a great experience"

"Military told us to put our household goods in storage because they couldn't find any carriers. We reserved a 10x30 unit on 15 Jun and on 22 Jun we were told we no longer needed to store. We never broke the blue seal on the storage unit and canceled. Contacted Life Storage and now we're out $499.00 for the unit. No exceptions...unfortunate."

"Great Service!"

"Henry looked after me. Got me in and out with fast service. Me being in the military I really do appreciate fast service. Thank you"

"Easy to work with and to setup account"

"Got a new guy named Henry at the desk, him and an older gentleman were very courteous and made getting a rental really easy. Place is very well kept and clean, frankly something im not used to buy obv a good thing"

"Mr. Henry Jones was my sales representative and did a excellent job explaining all the option provided through life storage. Customer service is a vital role in the sales process thank you so much Mr. Jones."

"First off I'd like to give excellent and exceptional customer service to Wayne, he's by far the greatest person I've dealt with here at Life Storage here in Newport News, VA. He goes over and beyond for his customers, he's very courteous, patient, and helps you with all your moving needs. If you need to use any storage in the area I highly recommend you come here. Thanks Wayne for all you done for us and thank you for all you do. YOURE THE GREATEST WAYNE , KEEP UP THE GOOD WORK!!!!!!!"

"What a wonderful experience at Life Storage.. The manager is the best! Very attentive and patient!"

"Facility is in a very convenient area. Wayne and Henry were very welcoming as well as professional. I feel comfortable storing any items there."

"Wayne was wonderful to work with. He had a great personality. You don't get that great customer service everyday."

"Wayne was very accommodating, and helped my family out even when he had other tasks to complete within the facility!"

"Wayne was absolutely amazing. His customer service was the best I’ve had in a very long time anywhere! So glad to be using this facility."

"Absolutely wonderful staff and facility. Love the online reservation system and easy 24/7 access. This place has been a lifesaver during a chaotic transition. Big thanks to the life storage team for making my life easier!"

"Stephanie helped us and was very informative with our space and rental agreement. Definitely recommend this storage for anyone looking for an easy move!"

"I have had this storage unit for four years where the price aggressively escalated from the initial $75 monthly to $165 monthly, and was scheduled for another increase to $199 next month Fortunately, I was able to move my sruff out before this last increase. Climate controlled units are hard to find, but unfortunately, evidence of rodent infection was everywhere and will require many rugs to be cleaned and other items thrown away. They obviously do not use rodent control measure here. For the exorbitant and extortant price increases, I expected better service from them. i would look elsewhere for a better value."

"Stephanie has been amazing! I needed this storage unit for work and she facilitated everything and made sure my unit was ready to go!"

"I would highly recommend life storage!"

"Stephanie went ahead and vacated our storage unit in the system for us once we took the lock off! Saved us the stress of having to go through with canceling ourselves."

"Stephanie is awesome! Had complicated billing question & she resolved quickly & completely! She is always helpful!"

"Ms. Stephanie has been a major help with my short notice move. From the first contact to my running in 3 mins to closing. she is super sweet with excellent customer service."

"Things went smoothly, price was good , first month was free and it has 24 hour access. Stephanie helped me out a lot"

"Great price and very clean. The customer service was 5 star!"

"Great Service and very clean! The Staff was very friendly and the prices are fair!"

"World class service!"

"My dad recently passed away and had a few storage units at this facility. While coping with the loss of my father and moving out all of the stuff in his storage units, Stephanie was a breath of fresh air! She was extremely helpful and always had a friendly smile and advice to give me. Store your stuff here!!!"

"Awesome customer service. Ms. Stephanie answer all my questions. Great business."

"The attendant was awesome helping us in a really trying time"

"Stephanie was very helpful with me setting up my storage unit. Highly recommend!"

"Very happy with your company and would return in the future if we need additional storage."

"Stephanie was such a huge help in finding me a storage unit. Highly recommend!"

"Extremely easy to move out, friendly staff, and the 24/7 access is a dream. Highly recommended!"

"Great experience! Very knowledgeable and friendly! Great job!"

"Stephanie woody did an outstanding job helping me with my unit quickly, easily and informed. 5 star rating all the way, thank you very much Stephanie!!!"

"Heard some disturbing information that some managers were insulting their employees, even Stephanie!! I couldn’t believe it!! She is so professional and well-mannered. I couldn’t believe they would call her incompetent! Absolutely UNACCEPTABLE"

"Stephanie was very kind, efficient, capable, and accommodating!! She has an exceptional work ethic and provides a stellar service!!"

"Stephanie is an awesome Manager. She goes the distance to make sure you get the best services."

"The process from start to finish was easy and convenient. Stephanie made my vacate process so smooth! Great property and great location!"

"Stephanie is amazing, it's nice to experience great costumers service."

"Stephanie Woody has excellent customer service skills!!! She is professional, friendly, patient, thoughtful, helpful and very understanding. Thank you to Stephanie for serving me and my family. We are sure to choose you again if in need of a storage facility in the future. You provided “Five Star” service for sure!!!!!"

"I want to thank Gina with providing me with all the information to check in and check out. The whole experience was Great!!!!"

"Stephanie has been very helpful in assisting us with our storage rental! Thanks Stephanie!!"

"Stephanie was so nice to help us out at the end of a long day. It's amazing how well she knows her units and how to process paperwork quickly and correctly. She and others are why we have been with Life Storage for ten years."

"My rental experience started off bad. After speaking with the assistant manager Stephanie, she cleared things up and got me the right size storage i needed. She even found an extra cart for me to help move my things faster. She stayed calm with me the whole time even-though i was clearly upset and a little loud. Even called the next day to check on me. Thanks for showing such professionalism and taking care of the customer needs."

"It was wonderful meeting Stephenie and she was absolutely awesome. She was very professional, courteous and kind. Everything went well from filling out the paper work to showing me my space which was clean and inviting. Everything went smoothly."

"Stephanie was awesome. Very friendly and efficient."

"Stephanie is absolutely awesome. I really appreciate her customer service."

"I would send my Grandmother here. Wow! They did everything but role out the RED CARPET for me and give me a free unit. Upon arrival, i could see Stephanie was slammed. How do I know her name?, she introduced herself and she asked for my name. From then on it was Thank you Lisa...do you have any questions Lisa that I can go into further? I didn't have any questions because Stephanie left no rock un- turned. She was very very thorough and seemed like she worked their for years. I took forever to get my Insurance Declaration for her, no problem she multi-tasked and was able to assist another customer making us both HAPPY😊 She excelled in the Customer Service Department. I will say in my opinion they are a little high. But don't think twice about this place..it is a clean, safe and has the Best Customer Service around. Thank you Stephanie. Who. Ever hired her better give her a raise...she bumps your business right to a perfect score 5/5 🌟 🌟 🌟 🌟 🌟 and 🌟 I read the reviews and the employees at Life Storage are top notch. Thank you Stephanie for your patience and your professionalism and your wonderful personality. And no I am not related to Stephanie...i never met her prior to getting the unit."

"Stephanie was outstanding great interaction and customer service"

"Stephanie was very helpful and accommodating. She stayed late and was super patient. I showed up 10 minutes before closing and didn't blink an eye. Thanks Ms Stephanie."

"Very welcoming and kind spirit. I felt comfortable securing my belongings here while I was deployed. Stephanie made me feel comfortable always asked me about my family and she was so genuine. Thank you Stephanie Woody."

"I used Life Storage for a short time between moving out of one home and into another. Stephanie Woody not only assisted me with setting up an account but she was very friendly as well. Great customer service is the key for me. The unit was clean and area well maintained. I'll recommend Life Storage to others in the future."

"Great service from Stephanie today!"

"Stephanie is always helpful!! She has great customer service skills."

"From Day 1, the service here was amazing. Wayne and Stephanie were always accommodating and helpful even as we moved from a larger to a smaller storage unit while downsizing. They were always friendly and happy to see us coming in and out. You won't find a more well kept and secure place for your important belongings!"

"Stephanie is awesome. She gave me a great experience and made the process super simple and easy. Love !"

"Stephanie is very friendly, patient and helpful."

"My family and I have been renting storage units from this location throughout the years. I just upgraded to a larger storage unit recently and the transition was a breeze. All thanks to Stephanie!"

"Stephanie was a huge help answered all my questions and made my move in super easy. I’m glad I chose to store with them."

"Stephanie goes above and beyond! This is a great place to leave your stuff if you’re looking for a storage facility! Friendly and knowledgeable staff as well!"

"Stephanie was wonderful!"

"I needed somewhere to store my items while moving and the lady at the front desk Ms Stephanie was so helpful and nice to me this was my first time renting a unit and she walked me thru from beginning to ending THANKS LIFE STORAGE!!!⭐️⭐️⭐️⭐️⭐️😁"

"I have had NUMEROUS visits to the Kiln Creek office. I give Stephanie 5 STARS (10+). SHE IS VERY PROFESSIONAL AND PERSONABLE. It is always a pleasure dealing with her. She is an asset to Life Storage."

"Very professional and polite, Stephanie was the staff member I worked with and she was fantastic. She worked with me to get the size unit I needed. Very clean. Definitely recommend this facility."

"Very kind and helpful."

"Stephanie is the best"

"Prompt, professional and efficient. We would truly use again in the future and would highly recommend! Thank You for everything!:)"

"Facility is clean and staff (Stephanie Woody) is professional, courteous and informative."

"Ta-Conna was very pleasant and professional. Answered everything before i even asked!! Thanks again love!"

"I needed extra storage space while moving and could not have found a better place! They had the space I needed, a truck to help me with my move and the personnel is outstanding! Stephanie truly worked with me on getting the right size space and was able to accommodate me when I needed extra time with the truck. And the fact that they are a 24 hour facility really helps. Oh, and I just met Wayne who followed up by asking how my move was going and if there was anything else that I needed. Both him and Stephanie made this a great experience! - Troy"

"went to this location to rent a certain size unit but one wasn't open at that time. Lady took my name and number in case one opened up. A day later she called and there was an early exit on a unit and I went and signed up for it. These folks are courteous professional and at the top of the rental storage business. Could go on with praises but will leave it at that. Go to Kiln Creek Life Storage you can't go wrong!!!!!"

"Great customer service. Nice and polite very professional."

"Life Storage made the entire process SUPER easy. They have contactless renting & it was a breeze. The property & my space is very clean. Thank you to the wonderful staff at the Kiln Creek location! You guys are awesome!"

"Wayne Loper & Stephanie Woody were very knowledgeable and extremely polite and friendly. The unit was spot clean and just what we needed. Life Storage, you are very fortunate to have these employees. Thank You! Denny and Ave C."

"I am posting this on behalf of my mom who has used Life Storage facility twice now. She loves using their facility as it is clean, reasonably priced and safe. Stephanie at the sales desk was very helpful and had excellent customer service. My mom highly recommends this location for your storage needs!!!!"