A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
Customer Reviews - Life Storage #401, Newport News
We at Life Storage want to maintain the best storage facilities in Newport News, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Got a new guy named Henry at the desk, him and an older gentleman were very courteous and made getting a rental really easy. Place is very well kept and clean, frankly something im not used to buy obv a good thing"
"Mr. Henry Jones was my sales representative and did a excellent job explaining all the option provided through life storage. Customer service is a vital role in the sales process thank you so much Mr. Jones."
"First off I'd like to give excellent and exceptional customer service to Wayne, he's by far the greatest person I've dealt with here at Life Storage here in Newport News, VA. He goes over and beyond for his customers, he's very courteous, patient, and helps you with all your moving needs. If you need to use any storage in the area I highly recommend you come here. Thanks Wayne for all you done for us and thank you for all you do. YOURE THE GREATEST WAYNE , KEEP UP THE GOOD WORK!!!!!!!"
"Absolutely wonderful staff and facility. Love the online reservation system and easy 24/7 access. This place has been a lifesaver during a chaotic transition. Big thanks to the life storage team for making my life easier!"
"Stephanie helped us and was very informative with our space and rental agreement. Definitely recommend this storage for anyone looking for an easy move!"
"I have had this storage unit for four years where the price aggressively escalated from the initial $75 monthly to $165 monthly, and was scheduled for another increase to $199 next month Fortunately, I was able to move my sruff out before this last increase. Climate controlled units are hard to find, but unfortunately, evidence of rodent infection was everywhere and will require many rugs to be cleaned and other items thrown away. They obviously do not use rodent control measure here. For the exorbitant and extortant price increases, I expected better service from them. i would look elsewhere for a better value."
"Stephanie went ahead and vacated our storage unit in the system for us once we took the lock off! Saved us the stress of having to go through with canceling ourselves."
"Ms. Stephanie has been a major help with my short notice move. From the first contact to my running in 3 mins to closing. she is super sweet with excellent customer service."
"My dad recently passed away and had a few storage units at this facility. While coping with the loss of my father and moving out all of the stuff in his storage units, Stephanie was a breath of fresh air! She was extremely helpful and always had a friendly smile and advice to give me. Store your stuff here!!!"
"Stephanie woody did an outstanding job helping me with my unit quickly, easily and informed. 5 star rating all the way, thank you very much Stephanie!!!"
"Heard some disturbing information that some managers were insulting their employees, even Stephanie!! I couldn’t believe it!! She is so professional and well-mannered. I couldn’t believe they would call her incompetent! Absolutely UNACCEPTABLE"
"Stephanie Woody has excellent customer service skills!!! She is professional, friendly, patient, thoughtful, helpful and very understanding. Thank you to Stephanie for serving me and my family. We are sure to choose you again if in need of a storage facility in the future. You provided “Five Star” service for sure!!!!!"
"Stephanie was so nice to help us out at the end of a long day. It's amazing how well she knows her units and how to process paperwork quickly and correctly. She and others are why we have been with Life Storage for ten years."
"My rental experience started off bad. After speaking with the assistant manager Stephanie, she cleared things up and got me the right size storage i needed. She even found an extra cart for me to help move my things faster. She stayed calm with me the whole time even-though i was clearly upset and a little loud. Even called the next day to check on me. Thanks for showing such professionalism and taking care of the customer needs."
"It was wonderful meeting Stephenie and she was absolutely awesome. She was very professional, courteous and kind. Everything went well from filling out the paper work to showing me my space which was clean and inviting. Everything went smoothly."
"I would send my Grandmother here. Wow! They did everything but role out the RED CARPET for me and give me a free unit. Upon arrival, i could see Stephanie was slammed. How do I know her name?, she introduced herself and she asked for my name.
From then on it was Thank you Lisa...do you have any questions Lisa that I can go into further? I didn't have any questions because Stephanie left no rock un- turned. She was very very thorough and seemed like she worked their for years. I took forever to get my Insurance Declaration for her, no problem she multi-tasked and was able to assist another customer making us both HAPPY😊 She excelled in the Customer Service Department. I will say in my opinion they are a little high. But don't think twice about this place..it is a clean, safe and has the Best Customer Service around. Thank you Stephanie. Who. Ever hired her better give her a raise...she bumps your business right to a perfect score 5/5 🌟 🌟 🌟 🌟 🌟 and 🌟
I read the reviews and the employees at Life Storage are top notch. Thank you Stephanie for your patience and your professionalism and your wonderful personality.
And no I am not related to Stephanie...i never met her prior to getting the unit."
"Stephanie was very helpful and accommodating. She stayed late and was super patient. I showed up 10 minutes before closing and didn't blink an eye. Thanks Ms Stephanie."
"Very welcoming and kind spirit. I felt comfortable securing my belongings here while I was deployed. Stephanie made me feel comfortable always asked me about my family and she was so genuine. Thank you Stephanie Woody."
"I used Life Storage for a short time between moving out of one home and into another. Stephanie Woody not only assisted me with setting up an account but she was very friendly as well. Great customer service is the key for me. The unit was clean and area well maintained. I'll recommend Life Storage to others in the future."
"From Day 1, the service here was amazing. Wayne and Stephanie were always accommodating and helpful even as we moved from a larger to a smaller storage unit while downsizing. They were always friendly and happy to see us coming in and out. You won't find a more well kept and secure place for your important belongings!"
"My family and I have been renting storage units from this location throughout the years. I just upgraded to a larger storage unit recently and the transition was a breeze. All thanks to Stephanie!"
"Stephanie goes above and beyond! This is a great place to leave your stuff if you’re looking for a storage facility! Friendly and knowledgeable staff as well!"
"I needed somewhere to store my items while moving and the lady at the front desk Ms Stephanie was so helpful and nice to me this was my first time renting a unit and she walked me thru from beginning to ending THANKS LIFE STORAGE!!!⭐️⭐️⭐️⭐️⭐️😁"
"I have had NUMEROUS visits to the Kiln Creek office. I give Stephanie 5 STARS (10+). SHE IS VERY PROFESSIONAL AND PERSONABLE. It is always a pleasure dealing with her. She is an asset to Life Storage."
"Very professional and polite, Stephanie was the staff member I worked with and she was fantastic. She worked with me to get the size unit I needed. Very clean. Definitely recommend this facility."
"I needed extra storage space while moving and could not have found a better place! They had the space I needed, a truck to help me with my move and the personnel is outstanding! Stephanie truly worked with me on getting the right size space and was able to accommodate me when I needed extra time with the truck. And the fact that they are a 24 hour facility really helps. Oh, and I just met Wayne who followed up by asking how my move was going and if there was anything else that I needed. Both him and Stephanie made this a great experience! - Troy"
"went to this location to rent a certain size unit but one wasn't open at that time. Lady took my name and number in case one opened up. A day later she called and there was an early exit on a unit and I went and signed up for it. These folks are courteous professional and at the top of the rental storage business. Could go on with praises but will leave it at that. Go to Kiln Creek Life Storage you can't go wrong!!!!!"
"Life Storage made the entire process SUPER easy. They have contactless renting & it was a breeze. The property & my space is very clean. Thank you to the wonderful staff at the Kiln Creek location! You guys are awesome!"
"Wayne Loper & Stephanie Woody were very knowledgeable and extremely polite and friendly. The unit was spot clean and just what we needed. Life Storage, you are very fortunate to have these employees. Thank You!
Denny and Ave C."
"I am posting this on behalf of my mom who has used Life Storage facility twice now. She loves using their facility as it is clean, reasonably priced and safe. Stephanie at the sales desk was very helpful and had excellent customer service. My mom highly recommends this location for your storage needs!!!!"
"We rented a storage unit for over 7 years. When we were in Kiln Creek 1701 Brick Kiln Boulevard Newport News Virginia. I highly recommend this location and lifestorage. Wayne has been the manager since I've been using this facility. He and his staff are fantastic. Never had any problems the ease of coming and going has been wonderful. You haven't had any height of animal or insect manifestation.
We were free to come and go as we pleased.
Highly recommend why storage in Waynes staff.
Always professional."
"Customer Rep Stephanie is AWESOME. Quality customer service; ensuring YOU, the customer, get the service YOU came for. Above and beyond....much appreciation."
"Stephanie Woody was helpful, courteous, followed COVID safety measures, and went the extra mile to make sure I understood the contract, as well as test the pin to enter the gate. she was also an absolute joy."
"Very clean and accommodating. Used at last minute during pandemic and quick move out from CNU. I didn’t lock it correctly and they were so great about notifying me. They are very flexible with move out as well. Would use again."
"The office staff provided supreme customer service during my check out process. I had questions a few from my move which were all answered quickly and the actual check out couldn't be any faster."
"Great location and very sweet staff! I have been renting a unit for over two years off and on and this location is safe and always clean! I love the perks of getting discounts off of the moving products too!"
"Pleased with the assistance I received from staff. Was able to find the right unit for items I needed stored. Would recommend anyone in need of a storage to come here , great service all around."
"Stephanie is AMAZING! She definitely sold us on renting a storage unit - she isn’t pushy but explains everything in detail. Coming from over 6 years of customer service, you don’t find people like Stephanie often, she knows a lot about the company and understands your needs. Extremely helpful! Life Storage is lucky to have Stephanie Woody as an Associate Store Manager and she’s the reason I am now a customer with Life Storage!
The storage units are extremely clean and well kept! The area that the storage units are located on is also a very nice area!"
"Friendly staff, great location and price. We enjoyed our time with this company, and when it came time to empty our unit Ms. Stephanie was so kind and helpful. Thank you again!"
"I used the completely online storage rental site. It was so easy! It gave me a video to see what household items fit and helped me narrow down my choice. I picked my unit and paid. Within an hour or two, I got an email saying my unit was ready, a map to direct me to my unit, the key codes for the door, and a lock already placed inside the unit. The unit was clean, the facility was well kept. My only downside is they do not have flats available to help move thing (for Inside air controlled units). Luckily when I called, they had one left behind from someone I could use but that would have been a lot of walking carrying heavy boxes for one person."
"First time doing this type of thing online. I was surprised how well it went since Im used to doing it face to face. Stephane helped guide me through the process very light and easy. I was confused and she helped me understand very easily. Great workers and great quality! =M=M=M=M"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
Serving Newport News and Kiln Creek
Our self storage facility on Brick Kiln Blvd. is located north of the I-64, between Providence Blvd and Bellows Way, near Kiln Creek Elementary School. Click here for directions to this Life Storage.
At Life Storage Facility #401, we offer great property security systems and clean, affordable storage units to rent for the residents of Kiln Creek, Denbigh, Tabb, and other neighborhoods in Newport News, VA. Call us with questions, reserve online, or click here to compare other storage units in Newport News.
Store Office Hours
Mon: 2:00 pm - 6:00 pm
(Closed 5/30 1:30pm-6:00pm)
Tue: Closed
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 2:00 pm - 6:00 pm
Sat: 1:00 pm - 5:00 pm
Sun: Closed
Facility Access Hours
Mon: 24 Hour Access
Tue: 24 Hour Access
Wed: 24 Hour Access
Thu: 24 Hour Access
Fri: 24 Hour Access
Sat: 24 Hour Access
Sun: 24 Hour Access
Rental Requirements:
Insurance required
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental
