Customer Reviews - Life Storage #401, Newport News
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We at Life Storage want to maintain the best storage facilities in Newport News, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Newport News (#401)
4.78 out of 5
based on 74 of our most recent Reviews
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- Charles from Yorktown, VA
5.0 out of 5
"Very satisfactory. The young lady was very helpful and professional"
March 22, 2019
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- Verronia from Newport News, VA
5.0 out of 5
"There should be something offered to your customers that has stayed with you for more than year.1A month rent 2:A 10% discount 3:A senior dicount at age 65. Pray you consider theseOptions"
January 16, 2019
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- Carmen Michelle from Williamsburg, VA
5.0 out of 5
"Wayne was so helpful! He helped me transfer the rental agreement from my father back to me. Answered all of my questions and gave me advice on protecting my contents in the storage unit. I feel very confident that my items will be well protected while at this property."
May 29, 2018
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- John from Newport News, VA
5.0 out of 5
"We appreciated your availability over these years. We closed out units only because we simply cannot afford storing so much stuff that we've even forgotten we own! That's a waste.
We'd happily go to you again if we need to, and certainly we'll recommend you to others, along with out compliments of your facility and personnel. Thanks so much!"
April 23, 2018
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- Roger from Newport News, VA
5.0 out of 5
"Very professional and courteous even while training a new associate!"
February 27, 2018
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- Kristen from Columbia, SC
5.0 out of 5
"I have to give credits to the manager Wayne. He was there my whole time being a customer and always went out of his way for me. This man has the best customer service skills I wish my future units could be at his location. Thank you so much Wayne for treating me like family."
November 30, 2017
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- Ilene from Newport News, VA
5.0 out of 5
"I have a 120 year old piano in storage with Life Storage and all our precious family photos that I could not bring with me after a divorce. I wish my house was so clean! I liked your old name better Uncle Bob's, but that's a silly concern! :-) Keep up the great work. You have a great friend in me--I have a BIG MOUTH! "
October 04, 2017
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- Juanita from Newport News, VA
5.0 out of 5
"All my questions were answered thoroughly and I was invited to call upon them any time I had a question or issue. Every effort was made to look after my needs. I am very pleased with my choice.
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September 27, 2017
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- Donna from Newport News, VA
4.9 out of 5
"having space available and the associates concerns. so far so good"
August 28, 2017
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5.0 out of 5
"Wayne was excellent to work with. He was very patient and thoroughly answered all of our questions. He is extremely pleasant and an asset to have managing the Kiln Creek location."
June 30, 2017
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5.0 out of 5
"Absolutely love renting my storage space here.
It is always refreshing to see friendly faces and clean storage spaces??
Wayne is amazing and that is why I keep coming back and renting my storage unit here??????
I give Life Storage a definite ??????????"
June 15, 2017
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- Jose from Newport News, VA
4.8 out of 5
"Price is a lot higher than other places but services are better too"
May 25, 2017
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- Gabor from Fort Eustis, VA
5.0 out of 5
"Thank you for all the help and great service hope to be able to use you storage space again soon. Thank You."
May 23, 2017
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- Clark from Newport News, VA
5.0 out of 5
"This was the 1st time I had rented a storage shed before. After I requested a shed on line, within 5 minutes, I received a call from the Manager, welcoming me, explaining my options and we setup a time to come by and see the shed and finalize all the paperwork. It was a very pleasant experience!!!"
May 04, 2017
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3.8 out of 5
"Your prices should be lower to compete with other storage companies"
March 02, 2017
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- Katherine from Yorktown, VA
5.0 out of 5
"Loved the friendliness of the staff and the cleanliness of the facility. "
September 28, 2016
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- Kimberly from Vacaville, CA
5.0 out of 5
"Thank you to the wonderful staff, Wayne and Ta-Conna!"
September 11, 2016
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- Rebecca from Newport News, VA
5.0 out of 5
"This is the cleanest, nicest storage unit I have ever used in my 15 years in pharma. I would recommend it to anyone."
July 28, 2016
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- Yong from Newport News, VA
5.0 out of 5
"We had a very unique situation,Wayne and his crew helped us out tremendously. Thanks so much!!!! "
July 24, 2016
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- Steven from Newport NEws, VA
5.0 out of 5
"The facility is always kept very clean. Customer service is always outstanding!"
June 29, 2016
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- Cynthia from Newport News, VA
3.4 out of 5
"I also used their moving van and was told it was full and to bring it back on full well my storage I moved from was on a mile away so I didn't have to put any fuel in the van. When I returned the van the associate asked for a gas receipt and I told him is was still on full THEN he showed me on the contract where it says bring a gas receipt back so why should I had to have one and the van was still full? I have a problem with that."
June 03, 2016
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- Michelle from Newport News, VA
5.0 out of 5
"I really enjoyed the exuberant friendliness of the associate who assisted me with the process. Unfortunately I am horrible with names so I cannot give his name but he was just phenomenal.
Also, the main reason I chose Uncle Bob's [Life Storage] was because of the extremely reasonable rates. They're half compared to the other storage places I looked into."
May 26, 2016
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5.0 out of 5
"I would definitely use the facility again. You met our need in every way. The only thing I would recommend would be an outside restroom area. You would have to use your code in order to enter the restroom."
May 24, 2016
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- Denise from Newport News, VA
5.0 out of 5
"There was a new employee who worked there and he was AWESOME! Always personable and never made it seem like he was working a 'job' but was there to help. Great staff!"
May 23, 2016
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5.0 out of 5
"I would rent here again in a heartbeat. Excellent customer service and facilities. "
May 23, 2016
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- Patricia from Newport News, VA
5.0 out of 5
"I have never used a storage unit before. I looked at a few online and started at Uncle Bob's [Life Storage]. So impressed with the cleanliness and ease of getting to my things I looked no further. I feel my things are safe and in good hands there."
April 20, 2016
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5.0 out of 5
"Wayne of Uncle Bob,s Kiln Creek Newport News VA office did an excellent service when we opened an account for a self storage unit."
March 29, 2016
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- Louise from Newport News, VA
5.0 out of 5
"I love Uncle Bob's, I stored my household items twice and they have always exceeded my expectations at every turn. I would whole heartedly recommend Uncle Bob's to anyone looking for a great storage facility with a wonderful and knowledgeable staff.
Keep up the great job!!!
Louise A.
Newport News"
March 23, 2016
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- Towanda from Newport News, VA
5.0 out of 5
"Ive been a customer for about 4yrs and fill my items stored are safe and secure. I enjoy the 24hr access too. Thank u."
February 25, 2016
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- Anna from Newport News, VA
5.0 out of 5
"I heard such great things about your storage company and I was pleased that my experience was met and then some. Thank you!"
January 31, 2016
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5.0 out of 5
"I have had a great experance at Uncle Bobs and continue to trust u to take care of my property. I highly re amend you to friends!!"
January 28, 2016
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4.0 out of 5
"The cost of the storage size was higher than expected. (5x10)"
January 25, 2016
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- Sarah from Newport News, VA
5.0 out of 5
"Everything was explained in full, and I didn't even think about asking for a military discount, but once I mentioned that I would be traveling due to the military, he gave me an option between 50% off one month's rent or 10% each month's rent, suggesting the military 10% would be better for me in the long run. Things like that are extremely appreciated; not just the option between the two, but advising me to the better option for my needs and situation."
December 27, 2015
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- Brittany from Newport News, VA
5.0 out of 5
"The staff there is awesome especially Wayne, the manager! They are all very friendly and helpful! I would definitely recommend this location to friends and family!
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December 26, 2015
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4.6 out of 5
"First time having to rent storage, but expectations were met"
December 05, 2015
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4.4 out of 5
"The truck needs a ramp I had to pay extra for some help loading. No one told me about the insurance until I got to the facility."
December 02, 2015
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- Amy from Newport News, VA
5.0 out of 5
"The staff went above and beyond! The property is immaculate. I would highly recommend that location.
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November 23, 2015
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- David from Newport News, VA
3.8 out of 5
"We were always pleased with the facility and staff until it was time to exit. It was explained when we indicated we would be moving out the next month that we didn't have to give a months notice, or that there was a form to complete PRIOR to moving. They said IF we left during the month that we just paid for that as long as it was before the 20th of the month, they would pro rate the month's rent. It didn't work that way at all. Instead we were told we had to complete a form in advance, and it's not "likely" that we will get a refund. Bad information gave us an awful exit experience. Because if this underhanded method, it would be hard to recommend this storage unit."
November 23, 2015
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5.0 out of 5
"Uncle Bob's self storage is a well-run business. I have rented storage space in different locations across the United States over the past forty years. My best customer experience has been with this facility. "
August 28, 2015
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- James from Newport News, VA
5.0 out of 5
"I had my unit for a year. They let me use there truck for free to move in. I think it should be free wh n I move out. "
August 27, 2015
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- Mark from Redwood City, CA
5.0 out of 5
"Staff was extremely helpful and nice. Facility was always clean and in good condition."
August 23, 2015
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- Ann from Newport News, VA
5.0 out of 5
"I moved to NC, and no storage place around here is as nice, and the people working in them have not been as kind. I wish there was an Uncle Bob's [Life Storage] near me now!!"
August 23, 2015
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- Michael from Newport News, VA
5.0 out of 5
"
WAYNE AND HIS STAFF DO A SUPERB JOB MANAGING THE KLIN CREEK,NEWPORT NEWS FACILITY!"
August 05, 2015
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- Christopher from Newport News, VA
5.0 out of 5
"There was a little waiting time while I called my insurance company to get proof of coverage but, other than that, everything went smoothly."
June 27, 2015
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- Tina from Newport News, VA
4.8 out of 5
"Expectations were met and once I got to the office I decided to go with a climate-controled unit. I have no concerns or issues, very satisfied."
June 26, 2015
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- Letricia from Newport News, VA
4.2 out of 5
"Would it be possible to have a dumpster that is accessible?"
June 21, 2015
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- Donald from Newport News, VA
5.0 out of 5
"Keep up the high quality of performance you and your staff have shown in the past. "
May 27, 2015
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- Thomas from Newport News, VA
5.0 out of 5
"Storage was clean. Grounds also tidy. Staff professional and friendly.
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May 27, 2015
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- Diane from Glen Allen, VA
5.0 out of 5
"Excellent customer service was provided by our representative Wayne. He was friendly, thorough, and professional. He seemed to really care. Our experience at Uncle Bob's Storage was excellent. Thank you very much!"
May 23, 2015
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- Bill from Newport News, VA
2.8 out of 5
"I am very unhappy with your late fee policy and the fact that your location is higher than all the other ones less than a few miles away. I want to save some money to move into a less expensive unit but the only way I can do it is to have to move all my stuff less than 10 miles away. That is a big hassle."
April 14, 2015
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- Marcie from Newport News, VA
5.0 out of 5
"friendly staff, fast check in, affordable pricing and clean"
April 10, 2015
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- Dawn from Newport News, VA
5.0 out of 5
"by the time I got to Store 401 they had all my info took me to the unit and made the whole process so easy"
February 13, 2015
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- Shakirah from Newport News, VA
5.0 out of 5
"I really enjoy doing business with your company. always respectful an ready to serve, the public with great customer service skills. Your place of business is very clean an inviting as well. keep up the good work!"
January 28, 2015
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- Esse from Newport News, VA
4.8 out of 5
"Had phone conversation prior and upon arrival service rep know who I was and knew exactly what I wanted. Explained all charges. "
December 30, 2014
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5.0 out of 5
"Thanks to Carmen, very knowledgeable and always acted in a professional manner!"
November 05, 2014
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- Krystal from Newport News, VA
5.0 out of 5
"I dont remember the guy's name but he was very happy and helpful. "
October 28, 2014
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- Patricia from Jamaica, NY
4.4 out of 5
"It has been a pleasure knowing Carmen and the rest over the years.
Patricia"
October 23, 2014
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- Aaron from Newport News, VA
5.0 out of 5
"Wayne was extremely attentive and helpful. The facility was surprisingly clean and well maintained."
September 25, 2014
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- Nordelie from Newport News, VA
4.2 out of 5
"Wayne is the best, I can call and he is very attentive to my needs. Hebisbthe reason I stay with this storage unit!"
August 27, 2014
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- Kassanda from Newport News, VA
4.7 out of 5
"I have a small business and use Uncle Bob's each year. I will continue to do so. Thank you"
August 22, 2014
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- Eric from Newport News, VA
4.5 out of 5
"The spaces are not true to advertised size. I initially wanted to rent a 5x10 space, but when I got there they were more like 4x10. I checked out 3 or so of these spaces with a measuring tape and they all were like that."
July 09, 2014
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- Lois from Newport News, VA
5.0 out of 5
"I tell everyone I know that this is a top notch place. Well managed,clean and safe. Many options for your storage needs. I am so glad I stored my things with you while I had the need. Wonderful people at this store !
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June 23, 2014
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- Fuhrman from Yorktown, VA
4.5 out of 5
"I am very happy with the facilities and staff. Couldn't ask for much more."
June 01, 2014
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- Amy from Newport News, VA
3.8 out of 5
"Current staff are more pleasant than when you first took over the site from SpaceMart. I was never sure why the first Uncle Bob's folks in there were acting like tools to people. The staff I have encountered more recently seem to be better suited to their jobs. I did have a problem with an auto-payment being recorded as not working when in fact the payment was never attempted with the credit card company, but I suspect that is a corporate issue rather than an issue with my local Uncle Bob's. "
March 26, 2014
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- Duane from Ft. Eustis, VA
5.0 out of 5
"I was very, very impressed with this facility. I had visted a few other storage facities in recent days (to include another Uncle Bobs [Life Storage])and was not at all impressed with the upkeep of those facilities. This particular facility is luxury self storage in my opinion. Very impressed with the facility and service provided by Wayne (the manager)"
March 26, 2014
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5.0 out of 5
"It's great that we can call and make a payment over the phone! Vey convenient!"
February 28, 2014
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- Kimberly from Newport News, VA
4.8 out of 5
"Wayne, the manager at 701 Brick Kiln Blvd, Newport News, VA 23602 was very friendly and extremely helpful. This man took time to show us several units to ensure our satisfaction. Where other places just want you to sign up and be done with you, Wayne really went the extra mile to be courteous and helpful. I can not say enough about our experience thus far and if Wayne is any indication then we will be most satisfied with our experience."
February 28, 2014
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- Saundra from Newport News, VA
5.0 out of 5
"This is one of the best storage companies in the area."
January 31, 2014
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5.0 out of 5
"WHAT MORE CAN BE SAID? WAYNE AND HIS STAFF DO A SUPERB JOB RUNNING THE FACILITY."
January 23, 2014
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- Karen from Newport News, VA
4.1 out of 5
"It's a nice storage facility and the 24 hour access and the location in a relatively safe place helps.
I am planning though not to stay too much longer because it's just getting cost prohibitive for me at this point.
Thank you. "
January 19, 2014
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- Johnathan from Newport News, VA.
4.8 out of 5
"I like the location & 24hr accessibility . Everyone has always been friendly. Keep up the good work !"
January 18, 2014
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- Mary from Newport News, VA
4.2 out of 5
"My only concern was the fact that the storage unit floor seemed to be crumbling a bit. Did not affect the use of the storage unit, it was appearance only. My only other concern was that there seemed to be a large number of spiders that were in the storage unit when we moved in. Our items needed to be cleaned of spiders and webs when we took them out of storage. I liked the fact I could access my unit at all hours, 24/7. Overall it was a positive experience."
December 23, 2013
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- George from Newport News, VA
5.0 out of 5
"This is one of the few companies that I enjoyed doing business with. The people are great! The service was superior and the cost was reasonable. "
October 23, 2013
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- Seth from Chambersburg, PA
4.6 out of 5
"The staff did an excellent job of answering all my questions to the best of thier knowledge. I was thoroughly impressed with how clean and well maintained the storage facilty was. I was pleased with the ease of accessibility to my storage space, which was a huge help. "
August 30, 2013
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