Storage Units near Kiln Creek in Newport News, VA 23602

"Extremely easy to move out, friendly staff, and the 24/7 access is a dream. Highly recommended!"

"Great experience! Very knowledgeable and friendly! Great job!"

"Stephanie woody did an outstanding job helping me with my unit quickly, easily and informed. 5 star rating all the way, thank you very much Stephanie!!!"

"Heard some disturbing information that some managers were insulting their employees, even Stephanie!! I couldn’t believe it!! She is so professional and well-mannered. I couldn’t believe they would call her incompetent! Absolutely UNACCEPTABLE"

"Stephanie was very kind, efficient, capable, and accommodating!! She has an exceptional work ethic and provides a stellar service!!"

"Stephanie is an awesome Manager. She goes the distance to make sure you get the best services."

"The process from start to finish was easy and convenient. Stephanie made my vacate process so smooth! Great property and great location!"

"Stephanie is amazing, it's nice to experience great costumers service."

"Stephanie Woody has excellent customer service skills!!! She is professional, friendly, patient, thoughtful, helpful and very understanding. Thank you to Stephanie for serving me and my family. We are sure to choose you again if in need of a storage facility in the future. You provided “Five Star” service for sure!!!!!"

"I want to thank Gina with providing me with all the information to check in and check out. The whole experience was Great!!!!"

"Stephanie has been very helpful in assisting us with our storage rental! Thanks Stephanie!!"

"Stephanie was so nice to help us out at the end of a long day. It's amazing how well she knows her units and how to process paperwork quickly and correctly. She and others are why we have been with Life Storage for ten years."

"My rental experience started off bad. After speaking with the assistant manager Stephanie, she cleared things up and got me the right size storage i needed. She even found an extra cart for me to help move my things faster. She stayed calm with me the whole time even-though i was clearly upset and a little loud. Even called the next day to check on me. Thanks for showing such professionalism and taking care of the customer needs."

"It was wonderful meeting Stephenie and she was absolutely awesome. She was very professional, courteous and kind. Everything went well from filling out the paper work to showing me my space which was clean and inviting. Everything went smoothly."

"Stephanie was awesome. Very friendly and efficient."

"Stephanie is absolutely awesome. I really appreciate her customer service."

"I would send my Grandmother here. Wow! They did everything but role out the RED CARPET for me and give me a free unit. Upon arrival, i could see Stephanie was slammed. How do I know her name?, she introduced herself and she asked for my name. From then on it was Thank you Lisa...do you have any questions Lisa that I can go into further? I didn't have any questions because Stephanie left no rock un- turned. She was very very thorough and seemed like she worked their for years. I took forever to get my Insurance Declaration for her, no problem she multi-tasked and was able to assist another customer making us both HAPPY😊 She excelled in the Customer Service Department. I will say in my opinion they are a little high. But don't think twice about this place..it is a clean, safe and has the Best Customer Service around. Thank you Stephanie. Who. Ever hired her better give her a raise...she bumps your business right to a perfect score 5/5 🌟 🌟 🌟 🌟 🌟 and 🌟 I read the reviews and the employees at Life Storage are top notch. Thank you Stephanie for your patience and your professionalism and your wonderful personality. And no I am not related to Stephanie...i never met her prior to getting the unit."

"Stephanie was outstanding great interaction and customer service"

"Stephanie was very helpful and accommodating. She stayed late and was super patient. I showed up 10 minutes before closing and didn't blink an eye. Thanks Ms Stephanie."

"Very welcoming and kind spirit. I felt comfortable securing my belongings here while I was deployed. Stephanie made me feel comfortable always asked me about my family and she was so genuine. Thank you Stephanie Woody."

"I used Life Storage for a short time between moving out of one home and into another. Stephanie Woody not only assisted me with setting up an account but she was very friendly as well. Great customer service is the key for me. The unit was clean and area well maintained. I'll recommend Life Storage to others in the future."

"Great service from Stephanie today!"

"Stephanie is always helpful!! She has great customer service skills."

"From Day 1, the service here was amazing. Wayne and Stephanie were always accommodating and helpful even as we moved from a larger to a smaller storage unit while downsizing. They were always friendly and happy to see us coming in and out. You won't find a more well kept and secure place for your important belongings!"

"Stephanie is awesome. She gave me a great experience and made the process super simple and easy. Love !"

"Stephanie is very friendly, patient and helpful."

"My family and I have been renting storage units from this location throughout the years. I just upgraded to a larger storage unit recently and the transition was a breeze. All thanks to Stephanie!"

"Stephanie was a huge help answered all my questions and made my move in super easy. I’m glad I chose to store with them."

"Stephanie goes above and beyond! This is a great place to leave your stuff if you’re looking for a storage facility! Friendly and knowledgeable staff as well!"

"Stephanie was wonderful!"

"I needed somewhere to store my items while moving and the lady at the front desk Ms Stephanie was so helpful and nice to me this was my first time renting a unit and she walked me thru from beginning to ending THANKS LIFE STORAGE!!!⭐️⭐️⭐️⭐️⭐️😁"

"I have had NUMEROUS visits to the Kiln Creek office. I give Stephanie 5 STARS (10+). SHE IS VERY PROFESSIONAL AND PERSONABLE. It is always a pleasure dealing with her. She is an asset to Life Storage."

"Very professional and polite, Stephanie was the staff member I worked with and she was fantastic. She worked with me to get the size unit I needed. Very clean. Definitely recommend this facility."

"Very kind and helpful."

"Stephanie is the best"

"Prompt, professional and efficient. We would truly use again in the future and would highly recommend! Thank You for everything!:)"

"Facility is clean and staff (Stephanie Woody) is professional, courteous and informative."

"Ta-Conna was very pleasant and professional. Answered everything before i even asked!! Thanks again love!"

"I needed extra storage space while moving and could not have found a better place! They had the space I needed, a truck to help me with my move and the personnel is outstanding! Stephanie truly worked with me on getting the right size space and was able to accommodate me when I needed extra time with the truck. And the fact that they are a 24 hour facility really helps. Oh, and I just met Wayne who followed up by asking how my move was going and if there was anything else that I needed. Both him and Stephanie made this a great experience! - Troy"

"went to this location to rent a certain size unit but one wasn't open at that time. Lady took my name and number in case one opened up. A day later she called and there was an early exit on a unit and I went and signed up for it. These folks are courteous professional and at the top of the rental storage business. Could go on with praises but will leave it at that. Go to Kiln Creek Life Storage you can't go wrong!!!!!"

"Great customer service. Nice and polite very professional."

"Life Storage made the entire process SUPER easy. They have contactless renting & it was a breeze. The property & my space is very clean. Thank you to the wonderful staff at the Kiln Creek location! You guys are awesome!"

"Wayne Loper & Stephanie Woody were very knowledgeable and extremely polite and friendly. The unit was spot clean and just what we needed. Life Storage, you are very fortunate to have these employees. Thank You! Denny and Ave C."

"I am posting this on behalf of my mom who has used Life Storage facility twice now. She loves using their facility as it is clean, reasonably priced and safe. Stephanie at the sales desk was very helpful and had excellent customer service. My mom highly recommends this location for your storage needs!!!!"

"We rented a storage unit for over 7 years. When we were in Kiln Creek 1701 Brick Kiln Boulevard Newport News Virginia. I highly recommend this location and lifestorage. Wayne has been the manager since I've been using this facility. He and his staff are fantastic. Never had any problems the ease of coming and going has been wonderful. You haven't had any height of animal or insect manifestation. We were free to come and go as we pleased. Highly recommend why storage in Waynes staff. Always professional."

"Customer Rep Stephanie is AWESOME. Quality customer service; ensuring YOU, the customer, get the service YOU came for. Above and beyond....much appreciation."

"Stephanie Woody was helpful, courteous, followed COVID safety measures, and went the extra mile to make sure I understood the contract, as well as test the pin to enter the gate. she was also an absolute joy."

"Very clean and accommodating. Used at last minute during pandemic and quick move out from CNU. I didn’t lock it correctly and they were so great about notifying me. They are very flexible with move out as well. Would use again."

"The office staff provided supreme customer service during my check out process. I had questions a few from my move which were all answered quickly and the actual check out couldn't be any faster."

"Great location and very sweet staff! I have been renting a unit for over two years off and on and this location is safe and always clean! I love the perks of getting discounts off of the moving products too!"

"This place was amazing, I can’t express how easy and fast Stephanie made it for me and my wife. Cheap and simple."

"Great customer support, Stephanie showed me to my storage like she knew it from the back of her hand!!! Really nice and warming person to be near."

"Pleased with the assistance I received from staff. Was able to find the right unit for items I needed stored. Would recommend anyone in need of a storage to come here , great service all around."

"Exquisite service very affordable and Ms woody was very helpful and pollite"

"Stephanie is AMAZING! She definitely sold us on renting a storage unit - she isn’t pushy but explains everything in detail. Coming from over 6 years of customer service, you don’t find people like Stephanie often, she knows a lot about the company and understands your needs. Extremely helpful! Life Storage is lucky to have Stephanie Woody as an Associate Store Manager and she’s the reason I am now a customer with Life Storage! The storage units are extremely clean and well kept! The area that the storage units are located on is also a very nice area!"

"The customer service was amazing! I will definitely recommend to all my friends and family members."

"Friendly staff, great location and price. We enjoyed our time with this company, and when it came time to empty our unit Ms. Stephanie was so kind and helpful. Thank you again!"

"I used the completely online storage rental site. It was so easy! It gave me a video to see what household items fit and helped me narrow down my choice. I picked my unit and paid. Within an hour or two, I got an email saying my unit was ready, a map to direct me to my unit, the key codes for the door, and a lock already placed inside the unit. The unit was clean, the facility was well kept. My only downside is they do not have flats available to help move thing (for Inside air controlled units). Luckily when I called, they had one left behind from someone I could use but that would have been a lot of walking carrying heavy boxes for one person."

"Great customer service. Thanks for all of your help Stephanie!"

"The workers here are always amazing! Stephane gave has always treated me well and is always efficient."

"Stephanie made all the work moving very quick and easy. Thank you!!!"

"First time doing this type of thing online. I was surprised how well it went since Im used to doing it face to face. Stephane helped guide me through the process very light and easy. I was confused and she helped me understand very easily. Great workers and great quality! =M=M=M=M"

"Stephanie was GREAT an OUTSTANDING JOB."

"Very professional staff. Done business with them before. Great staff"

"Nice info and good business, there are here to help you! Thanks."

"Stephanie is always very helpful and always polite."

"Clean, secure, friendly staff"

"Great customer service provided by Stephanie !"

"A++ service Stephanie was very helpful, great service!"

"Ms. W was very professional. She took us through the whole rental process, and offered some great tips about storing our possessions. The experience so far exceeds what I expected and I would recommend this store to anyone."

"Stephanie was awesome & helped make the moving process go smoothly."

"Stephanie was very kind and helpful"

"Very clean, professional and pleasant experience!"

"My experience with Life Storage Kiln Creek was excellent. The employees are friendly, knowledgeable, and professional. They have a wide variety of storage options and the units are safe and secure."

"Fantastic service! Great experience. Clean and safe facility"

"I had Life storage back when it was Uncle Bobs and then moved to a house where I didnt need storage. Now I need storage again and Ive shopped all over Williamsburg and Richmond and I cant find ANY PLACE as clean, well kept and efficiently run for the price as Life Storage. Ive already done the research for you. Just stay here!"

"We used a non temp controlled area. It was So easy to move in and out and to access it when we needed in between. All of the staff members are excellent- kind, efficient, knowledgeable, and professional. The unit Was the same price as others in the area. Our stuff stayed safe and dry the whole time with only one can of damp rid over a few months. I will definitely use them again if I need a storage unit again! Thank yall!"

"Passing by"

"I received wonderful customer service!!! Thank you so much Wayne!!!"