Customer Reviews - Life Storage #472, Chesapeake
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We at Life Storage want to maintain the best storage facilities in Chesapeake, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Chesapeake (#472)
4.78 out of 5
based on 39 of our most recent Reviews
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- Tabitha from chesapeake, VA
5.0 out of 5
"Everyone is super nice and the property is nice and clean! My only complaint is that the inside units have no ventalation and is very very hot"
August 07, 2018
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- Donavan from Virginia Beach, VA
4.5 out of 5
"Both of the nice ladies who I delt with helped me with the parking spot I rented were great personalities and I just needed to let my RV go due to being costly in general even got good advice on stuff that helped me through the stay I never stored a vehicle before this one"
December 24, 2017
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- Bethany from Portsmouth, VA
5.0 out of 5
"Ms. Carol and Ms. Donna were exceptionally caring and helpful to my needs. I had my large unit for approx. 2 years and never had an issue accessing it when needed. They worked with me through a very difficult time in my life and I always felt that there was a sense of hope when leaving the office or storage unit. I also had a smaller unit for the last few months and it worked out perfect! I will definitely recommend them to anyone looking for storage. Thank you for keeping my hope alive when I was at the worst point of my life! Its not just about my personal belonging but the thought of truly belonging as a person!Both of these ladies offered that everytime I walked through the door. I greatly appreciate the Complete customer care they provided."
September 23, 2017
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- Lorraine from Windsor, CT
4.2 out of 5
" Although all of my questions have been answered when asked, associates who answer the phone are somewhat curt in their responses to questions being asked."
April 19, 2017
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- Donna from Chesapeake, VA
4.5 out of 5
"I able to get a convenient storage space immediately. I appreciate the dates the payments are due and love that it can be paid online. I would like to thank Life Storage for fixing my rollup door immediately, it was fast, friendly service and I notice how they valued my time."
April 03, 2017
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- Jacqueline from Chesapeake, VA
5.0 out of 5
"Very satisfactory and I will use your facilities again should I need to do so"
January 24, 2017
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- Stephanie from Chesapeake, VA
5.0 out of 5
"Everything was neat and clean. Management was friendly and helpful. Price was also good!"
August 26, 2016
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5.0 out of 5
"THEY ARE THE SWEETEST LADIES I HAVE MET AND THEY HELP ME OUT SOOO MUCH "
July 28, 2016
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5.0 out of 5
"The female employee at the Campostella address is very helpful, nice, patient and professional. Thank you."
June 30, 2016
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4.5 out of 5
"I really enjoy having the opportunity to pay my bill at any Uncle Bob's location throughout the greater tidewater area. This is very convenient and a remarkable idea. Thanks. "
June 28, 2016
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- Steven from Cheaspeake, VA
4.2 out of 5
"Did not know it wasn't a 24 hour access storage facility. Attempted to gain access a few minutes before close and the gate did not allow me entry."
April 26, 2016
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- Brooke from Chesapeake, VA
5.0 out of 5
"Not only did the associates go above and beyond they made sure every customer was completely satisfied. Very impressed with Uncle Bob's [Life Storage]. Thank you for keeping my belongings safe"
March 23, 2016
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4.9 out of 5
"the location was a key determinant. but the availability of a truck to finish our move was brilliant."
January 26, 2016
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- Whitney from Portsmouth, VA
4.6 out of 5
"Everything I expected was provided for me with no confusion . "
November 25, 2015
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- Agnes from Chesapeake, VA
5.0 out of 5
"Informative information was given to help to vacate property"
November 24, 2015
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5.0 out of 5
"Its a bit pricey .... Maybe you can offer a discount after a few months to those who pay on time to show customer appreciation as there are several other storage units in the area that we can use"
October 30, 2015
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- Jacqueline from Chesapeake, VA
5.0 out of 5
"I was very pleased and will come to Uncle Bob's Self Storage again should I have a need for storage.
thank you very much!"
October 28, 2015
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- Cassandra from Pittsfield, MA
5.0 out of 5
"The staff was always friendly and was willing to assist their customers to the best of their ability."
September 24, 2015
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- Clinton from Chesapeake, VA
5.0 out of 5
"Never had any issues with the staff. I was late a couple times but as soon as I paid, I was able to enter my storage unit. Great place, great people."
August 23, 2015
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- Shelia from Chesapeake, VA
4.2 out of 5
"I was pleased with my service, you were able to help me when things were not so easy"
August 23, 2015
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- Heather from Virginia Beach, VA
5.0 out of 5
"Everyone was knowledgeable and helpful. The entire process was quick and the pay online feature has made monthly payments easy since I always wait until the last minute to pay."
August 19, 2015
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- Antoinette from Chesapeake, VA
4.5 out of 5
"I was looking for a storage place quick and a rental truck. I was told what time slot I could get the truck and they explained which unit would be best for me. "
May 27, 2015
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- Christian from Chesapeake, VA
5.0 out of 5
"They had the truck ready for the free rental.Brad was very knowledgeable and thorough."
April 28, 2015
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- Mark from Virginia Beach, VA
3.4 out of 5
"I think the price is higher than other facilitys..."
April 18, 2015
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- William from Williamsburg, VA
5.0 out of 5
"Impressed with the cleanliness, and I always felt safe while at the storage unit."
March 23, 2015
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5.0 out of 5
"It was a pleasant experience and I have been happy with the service Carol provides."
December 16, 2014
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5.0 out of 5
"Brad and Carol are awesome, in fact, you all are awesome for helping us out!"
November 20, 2014
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- Monique from Chesapeake, VA
5.0 out of 5
"I didn't know what to expect when it came to leaving my things in a storage unit. The office clerk explained everything to me and assured me that my furniture would be safe. They were very helpful."
November 18, 2014
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5.0 out of 5
"Brad and Carol are very personable and professional. They both went over and above with helping me find the right storage and getting moved in after moving 1400 miles across the country.
I am very pleased."
October 02, 2014
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- Rhonda from Chesapeake, VA
5.0 out of 5
"They build relationships with their customers that are positive and lets the customers know they care"
September 25, 2014
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- Rhonda from Chesapeake, VA
5.0 out of 5
"you guys are awesome! Thanks so much for the help wtih online payments. Keep up the great work!"
June 05, 2014
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- Ju'Dale from Chesapeake, VA
4.9 out of 5
"The price was reasonable & the space was the right amount. I just wish you could at least get the truck after the 14 days because I didn't need it at that time but I will need the truck here soon. In which I will have to use a competitor. "
May 02, 2014
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- Alice from Portsmouth, VA
4.8 out of 5
"Close to my home and I love being able to get to use the truck for free."
April 25, 2014
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- Alexandria from Virginia Beach, VA
3.5 out of 5
"Wish you were able to have access to your unit at any time... many days I work late and it would be more convenient for me to be able to go in when I get off from work. "
April 02, 2014
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- Joslyn from Chesapeake, VA
5.0 out of 5
"I could not access account online. I went in store to pay bill and manager greeted me promptly and even showed me how to sign up online. "
March 04, 2014
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5.0 out of 5
"Price and customer service. Carol was great at answering my questions."
March 01, 2014
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- Tonya from Chesapeake, VA
5.0 out of 5
"Very professional staff and will to assist and accomodate my needs without attitude and rushing me through the process.Have recommended truck rental to friends."
February 05, 2014
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- Khadijah from Norfolk, VA
5.0 out of 5
"excellent customer service. thanks for everything you guys do!"
January 15, 2014
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- George from Chesapeake, VA
4.8 out of 5
"My husband and I were very pleased with our storage there. My husband is now deceased (Sept. 7th) and I have moved to South Dakota to be with family. I would definitely recommend your storage units to anyone and if I ever move back to Chesapeake, and need more storage, I would choose uncle Bob's Storage. "
October 23, 2013
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