Customer Reviews - Life Storage #320, San Antonio
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We at Life Storage want to maintain the best storage facilities in San Antonio, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in San Antonio (#320)
4.92 out of 5
based on 38 of our most recent Reviews
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- Darren from San Antonio, TX
5.0 out of 5
"Very cordial staff. Did not take long, transaction was quick and painless. Look forward to being a customer for a long time. Thanks."
April 17, 2019
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- Stanley from San Antonio, TX
4.8 out of 5
"A good value and quality property. Everything is nicely maintained and it is very easy to access our unit."
July 10, 2018
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- Frank from Seacrest Beach, FL
5.0 out of 5
"excellent employees and operation, the best i have seen"
May 30, 2018
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5.0 out of 5
"Pamela was very helpful and suggested some ways to use my storage space more effectively than I had expected."
April 23, 2018
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5.0 out of 5
"We were shown several spaces to compare how our need would fit our needs, with very helpful courtesy. After filling the first space, we later were guided to another second space that fit our needs. "
March 29, 2018
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- Michael from San AntonioSan Anton, TX
5.0 out of 5
"Perfect I plan on renting another unit from you same place same size I hope I get it for same monthly payment my current charge is on my current unit..we will see"
March 26, 2018
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- Lonnie from San Antonio, TX
5.0 out of 5
"Pamela was my main contact - she is very personable and very customer oriented. I very much appreciated her."
January 23, 2018
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- James from San Antonio, TX
4.8 out of 5
"Person who initially toke my reservation was extremely helpful and courteous."
October 23, 2017
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- Scott from San Antonio, TX
5.0 out of 5
"Ms. Pamela is the best! She makes this Storage facility above and beyond all else. Thank you Ms. Pamela."
October 19, 2017
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- Betty from San Antonio, TX
5.0 out of 5
"Both manager and assistant mgr were very customer oriented and greeted me by name
when I came into office or grounds. Both
were extremely helpful since this was my
first experience in renting storage space.
Excellent employees !"
June 01, 2017
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- Patricia from San Antonio, TX
5.0 out of 5
"This is a big move for us. After living in another city for over 25 years, we found ourselves relocating and needing to put a majority of our household goods into storage for six months while we build. Pam helped me select the right sized unit and Dan calmed my fears when I thought there was no way it would all fit. They were so helpful."
April 26, 2017
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- Diana from San Antonio, TX
5.0 out of 5
"the grounds are always immaculate as well as the office, awesome staff,"
April 11, 2017
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- Heidi from San Antonio, TX
5.0 out of 5
"The level of service was exceptional. I was given many options for storage. The unit was held for me. I changed my mind several times about when I was using the moving truck-they changed it every time and with a smile. I was contacted about any issues and treated with respect. Bruce and Pam were so friendly and professional. I haven't seen this level of service in a long time. Truly, thank you!"
March 01, 2017
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- Anthony from San Antonio, TX
5.0 out of 5
"The experience was excellent. I dealt with Bruce on more than one occasion and he was top notch."
February 23, 2017
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- Rueben from San Antonio, TX
5.0 out of 5
"The lady we dealt with was a joy. I believe her name was Tammy. She is a great asset to your organization!"
January 23, 2017
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5.0 out of 5
"I had a great experience when walked in to sign up for a storage space. The event went smoothly and quickly.
Thank you ... Don "
January 22, 2017
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- Ricardo from San Antonio, TX
5.0 out of 5
"You have a very friendly staff at the Blanco Market location in San Antonio, Tx. They are are always ready to assist us."
October 05, 2016
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- Jeffrey from San Antonio, TX
5.0 out of 5
"Pam and Bruce were amazing, They calmly outlined our options and contract despite our pace / urgency to secure and use our units.
Thanks for making our recent home purchase / move a good experience!!"
September 25, 2016
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- Christine from San Antonio, TX
5.0 out of 5
"Unfortunately I do not know the name of the sweet lady who worked in the office but she is the best,. Love her. Very friendly and helpful. "
June 23, 2016
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- Matthew from San Antonio, TX
5.0 out of 5
"The associate at the Blanco dr center in San Antonio office was always extremely helpful. She helped me with my broken lock, was extremely helpful when I moved items in and out if my unit, and was always very cheerful when I had questions. She is an outstanding employee. She is the reason I will use uncle bobs in the future "
May 23, 2016
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5.0 out of 5
"My move-out date kept changing. Pamela was always patient, helpful and very pleasant!! Thank you for providing a great service!!"
March 24, 2016
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- Robyn from San Antonio, TX
5.0 out of 5
"Pamela was AWESOME! She was so kind and accommodating to me. She really got me into a unit that was perfect for the amount of property I needed to store. She was absolutely helpful and knowledgeable. I really genuinely appreciate how easy she has made moving and I think she is an absolute asset to Uncle Bobs [Life Storage]! Recommending friends and family!!"
March 02, 2016
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- Ricardo from San Antonio, TX
4.2 out of 5
"Good experience overall. Always seemed to address any issues I had in a timely fashion. They entered my storage unit once by accident but called me right away and gave me a new lock. No harm done. Perhaps one month of free rent would have been nice..."
October 23, 2015
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4.6 out of 5
"Price is higher than I expected.
Manager. Alice made a difference on where I rented. Moved over 1.000 miles on my own and she was genuinely interested in my needs.
She has been ver helpful!!"
January 27, 2015
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- Kris from San Antonio, TX
5.0 out of 5
"Alice is always the best. Knowledgeable and takes care of anything needed. I would recommend anyone in this area to use Alice's Uncle Bobs any day of the week!"
December 31, 2014
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- Mike Thompson from Irvine, CA
5.0 out of 5
"Alice is always so helpful! You are lucky to have such a valuable employee on your team!"
November 25, 2014
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- Laura from San Antonio, TX
5.0 out of 5
"Awesome service, so clean. Never had a storage exprrience so wonderful before. Keep it up!"
October 23, 2014
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- John from San Antonio, TX
5.0 out of 5
"The rental process was seamless, quick and professionally handled by the associate. I was shown several sizes of storage compartments in order to best meet my needs. The contract was fully explained, including a discount for my first month. This was a very satisfying storage rental experience."
October 17, 2014
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- Mark from San Antonio, TX
4.4 out of 5
"Prices were too high. I'm renting a larger space with electricity for 60% of what I was paying at Uncle Bobs [Life Storage]"
September 23, 2014
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- Marsha from San Antonio, TX
5.0 out of 5
"I very much appreciated the curtisy call when I did not lock my unit properly.
Check out was fast and easy.
Renting this unit had been a good investment for my moving needs.
I thank everyone there for making my move pleasant :)"
May 23, 2014
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- Roberts from San Antonio, TX
5.0 out of 5
"Professional, safe and clean. Nice qualities in a place where I keep part of my life."
May 19, 2014
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5.0 out of 5
"You exceeded expectations by ways of
1) Alice calling me promptly after receiving confirmation of my reservation to inform me thata moving van was available and free to new customers. That van saved me a lot of time. Kudos-Alice AND Uncle Bobs [Life Storage] .
2) Paul, the gentleman walking the grounds just yesterday. A VERY informative and VERY outstanding Gentleman , hard worker as well. Your lucky to have Him Uncle Bob [Life Storage] !!
"
March 03, 2014
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- Gaynell from San Antonio, TX
5.0 out of 5
"I really like Alice. She is so nice and always treats us like we r friends. I would never use another storage facility after using Uncle Bobs for the past year simply because of the way Alice has treated us. "
February 27, 2014
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- Diane from San Antonio, TX
5.0 out of 5
"The manager Alice is a jewel and I am always happy to see her. My family has had many units as our needs either grew or condensed, and she was always very helpful and cheerful.
"
February 27, 2014
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- Shannon from San Antonio, TX
5.0 out of 5
"I ended up needing a larger storage unit and your associate was very helpful in making sure I planned for that. "
December 30, 2013
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- Scott from San Antonio, TX
5.0 out of 5
"Alice is a great property manager. She worked with me to get my stuff in and out without a hitch. She was always fair and friendly, she does a great job!
Thanks to everyone!"
December 27, 2013
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- Vernon from San Antonio, TX
4.1 out of 5
"I would like to commend the staff, especially Alice, for the courteous service. They're always glad to see you and are true professionals. The only thing I would say for improvement is to more competitively price the units. Your prices are 23 -32% higher than competitors. I kept my property at your location because I wasn't going to move it more than once."
October 23, 2013
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- John from San Antonio, TX
5.0 out of 5
"Staff was extremely attentive and professional!! Also, the grounds and units were exceptionally well maintained and clean.
Great experience."
September 23, 2013
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