Customer Reviews - Life Storage #92, San Antonio
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We at Life Storage want to maintain the best storage facilities in San Antonio, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in San Antonio (#092)
4.70 out of 5
based on 35 of our most recent Reviews
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- Jeffrey from San Antonio, TX
4.6 out of 5
"Web site mentions that most locations are open until 10pm but mine is only open until 9pm. Wish the web site was more strongly worded and that the reason for the earlier closing was mentioned somewhere."
April 04, 2018
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- Leroy from San Antonio, TX
5.0 out of 5
"As long as security is good watching my trailer I'm good. "
July 26, 2017
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- Valerie from SAn Antonio, TX
5.0 out of 5
"I was very satisfied with the service i received.. Thx u"
July 18, 2017
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- Irene from San Antonio, TX
5.0 out of 5
"Was treated nice and I got the storage room I needed."
May 25, 2017
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- Cynthia from San Antonio, TX
5.0 out of 5
"Thank you for living up to your professional benchmark."
April 24, 2017
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- Valerie from San Antonio, TX
4.4 out of 5
" I did not like that Life Storage did not office dumpster access. That was very dissatisfying. "
April 24, 2017
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5.0 out of 5
"The person I signed in with was Bea, and she did an very good job. Very informative and made sure all worked correctly and storage unit was to my approval."
April 19, 2017
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- Masue from San Antonio, TX
4.6 out of 5
"The office staff were very nice about calling me to remind it was time to pay. I had no issues with storage - just moved my stuff closer to where I live. "
March 02, 2017
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- Cynthia from San Antonio, TX
4.9 out of 5
"The whole process was smooth, quick & painless. Very time effetive"
February 19, 2017
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- Maria from San Antonio, TX
5.0 out of 5
"Reminder of future monthly payment, was a great courtesy of the staff."
September 23, 2016
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- Tiffany from San Antonio, TX
5.0 out of 5
"Everything is going extremely great.Thank you for the awesome Customer service!
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September 19, 2016
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- Jessica from JBSA Lackland AFB, TX
5.0 out of 5
"I am a disabled vet in a wheelchair. Alex at store 092 was extremely helpful in accommodating my injury. I have never had service anywhere else so kind and accommodating. I will stay with Uncle Bobs [Life Storage] because of service like hers. "
July 03, 2016
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- Jessica from San Antonio, TX
5.0 out of 5
"The staff over the phone and in person was very friendly and helpful even followed me out to the storage unit after they were off to help me get it open I really appreciated the courteous and fun environment and the efficient way it was handled "
June 27, 2016
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- Ramiro from San Antonio, TX
5.0 out of 5
"The truck was a big bonus in getting this storage unit, plus the friendly employees that help us seniors understanding how everything works. Thank you"
May 25, 2016
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- Frances from San Antonio, TX
4.5 out of 5
"She was very nice and served with respect. Very informed and helpful. Thank you"
November 24, 2015
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- Mary from San Antonio, TX
5.0 out of 5
"I enjoyed being your customer and will come back if I have need of your services. "
October 01, 2015
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- Crystal from Atascosa, TX
2.0 out of 5
"The associates were very rude and every time we walked in they had long faces like they dreaded their job. They were quick to answer questions but they're tone they had was extremely rude specifically the manager. I will not be going back to this location or recommending it to anyone. "
September 23, 2015
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- Diana from San Antonio, TX
5.0 out of 5
"Alex was amazing. So thorough, so professional! And FAST!!!!
When I went to pick up the truck down the road, however, we waited more than a half hour for the associate to finish with the customer ahead of us. With Alex, it was so quick from walking in to getting keys, we couldn't understand the hold up. And it added to the already stressful process of moving.
Overall, the experience has been awesome, though. I will recommend and definitely use again!!! "
July 24, 2015
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- Mary from San Antonio, TX
4.4 out of 5
"very friendly and efficient staff/filled out papers and was on our way in a short time."
July 01, 2015
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- Amanda from San Antonio, TX
5.0 out of 5
"You did everything to meet my expectations the prices on box bundles were a little high but the quality of the product was greatly appreciated! "
May 26, 2015
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- Toni from San Antonio, TX
4.5 out of 5
"The quality of service was good and the associates I dealt with are very knowledgeable. "
March 31, 2015
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- Patrick from San Antonio, TX
5.0 out of 5
"Storage was available and the store clerk was very helpful."
March 27, 2015
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3.9 out of 5
"I enjoyed being a customer of Uncle Bob's [Life Storage], the staff is helpful, courteous, and friendly. Much appreciated. "
March 23, 2015
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- Lila from San Antonio, TX
5.0 out of 5
"I feel my stuff in storage is kept safe and secure."
March 02, 2015
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- Enrique from San Antonio, TX
4.8 out of 5
"I was impressed when I once did not lock my storage the right way and I received a call within the hour of my mistake. Thank you again"
February 26, 2015
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- E Elaine from San Antonio, TX
4.0 out of 5
"Reservation made for one location. Sent to two other locations before being sent back to the intial one where reservations were. The young lady's respponse soften upon my rerurn. She was quite helpful after that."
August 28, 2014
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4.8 out of 5
"Manager Alex was very helpful. Lady who was there when I emptied the unit was very kind and gave me bottled water on a hot humid day. Everyone very nice to work with."
July 23, 2014
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3.4 out of 5
"The fact that the storage units are next to an empty field made it virtually impossible for bugs, lizards, and other critters not to nest inside my storage unit. That isn't Uncle Bob's fault, just the environment in which it is located. I had lizards and spiders jumping out of boxes I had in my storage unit."
June 25, 2014
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- Patrick from San Antonio, TX
4.9 out of 5
"I was very happy with the service and facility. The attendent even helped me upgrade to a larger unit with hessitation. Great stuff."
June 13, 2014
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- Jessica from San Antonio, TX
5.0 out of 5
"It was a very nice place to hold my stuff. The office staff was very friendly polite and professional. I will highly recommend to my family and friends."
April 24, 2014
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- John from San Antonio, TX
5.0 out of 5
"Great people and service. First place I stopped...impressed."
March 20, 2014
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- Olivia from San Antonio, TX
5.0 out of 5
"No. Everything is excellent. I feel safe going in there by myself. Excellent secutity"
February 27, 2014
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- Patricia from San Antonio, TX
5.0 out of 5
"I was going through a hard time and the staff was very understanding and polite when my payment was late. I appreciate that type of service. Great Job! "
February 26, 2014
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- Doris from San Antonio, TX
5.0 out of 5
"Besides the people, the new office is great. I'm very pleased to have the button to exit on foot. Thanks"
February 25, 2014
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- Esther from San Antonio, TX
4.9 out of 5
"I use to use storage facilities in Southern California and your facility is much more accommodating."
September 18, 2013
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