Customer Reviews - Life Storage #129, San Antonio
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We at Life Storage want to maintain the best storage facilities in San Antonio, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in San Antonio (#129)
4.93 out of 5
based on 48 of our most recent Reviews
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- Kevin from San Antonio, TX
5.0 out of 5
"Rosie is the greatest! This is my 2nd time using a storage at this location and her customer service is excellent."
July 18, 2018
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- Carlas from Fort Worth, TX
5.0 out of 5
"I really appreciate the ladies at the store. They went above and beyond to help me as I was in the vacate process.
Thank you so much.
Carlas"
May 23, 2018
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- Margarita from San Antonio, TX
4.8 out of 5
"Everything went great. Very informative and helpful.Thanks"
May 18, 2018
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- Jillian from San Antonio, TX
5.0 out of 5
"Ms.X.Garcia. Is awesome. She goes out of her way to help the customer. She is super friendly and always caring. Thank you for loving your job. "
December 06, 2017
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- Harry from San Antonio, TX
5.0 out of 5
"Rosie at store #129, 9665 Marbach Road, San Antonio, TX 78245, was always professional, quick to answer our questions, responded to our calls and a pure pleasure to work with the time we were there. We would return to her if we ever needed storage facilities again. She rates an A+ in our book! Thank you, Rosie."
November 26, 2017
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- Dwight from San Antonio, TX
4.8 out of 5
"I've always found the Mgr, Mrs. Rosie to be helpful and courteous."
September 30, 2017
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- Juliana from San Antonio, TX
5.0 out of 5
"Rosie was always very good about calling us back within a day to resolve any problems we had."
July 23, 2017
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- Sandra from San Antonio, TX
5.0 out of 5
"Always up to par. , especially Rosie. Huge kudos for her. Thx.Thx "
June 26, 2017
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- Melissa from San Antonio, TX
5.0 out of 5
"Rosie met all my expectations and answered every question I had. She went above and beyond to help me. Such beautiful manners and a great people person."
April 26, 2017
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- Sylvester from San Antonio, TX
5.0 out of 5
"The staff of your Marbach Rd site in San Antonio,Tx were great, very friendly and attentive to any of my concerns. I truly enjoyed talking to them and have only good things to say about them. I will definitely recommend them to friends."
April 23, 2017
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- Evelyn from San Antonio, TX
4.4 out of 5
"I love Rosie in the Office She is always so cheerful and always informative, She is just super great!! Keep it Up Rosie :)"
April 18, 2017
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- Mario from San Antonio, TX
5.0 out of 5
"Xiochi was very helpful and accommodating. She was pleasant and explained everything thoroughly. She went above and beyond. She exceeds customer expectations. Xiochi is a great assest to the company and we'll definitely refer customers."
March 27, 2017
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5.0 out of 5
"Very professional, I would recommend this company to all my friends and family."
March 14, 2017
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- Gloria from San Antonio, TX
5.0 out of 5
"Rosie is an AWESOME employee! Always greeted me with a smile, was always polite and professional. Outstanding customer service received from this employee!
"
September 13, 2016
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- Alexandra from San Antonio, TX
5.0 out of 5
"Uncle Bobs [Life Storage] has been my family's only choice for storage needs for a long time due to always having great people. Property is always clean and there's always a very friendly someone nearby to help and prices are still lowest I could find in my area. Very sastified."
June 23, 2016
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- Eduardo from San Antonio, TX
5.0 out of 5
"Customer service is great. Every time I have asked for something, it has been completed."
April 28, 2016
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- Oscar from San Antonio, TX
5.0 out of 5
"Everything from the registration to the parking spot was handled in a professional and courteous manner. I'm glad that we selected Uncle's Bob's tp store our motor home. I would definitely recommend this facility."
April 25, 2016
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- Maricela from San Antonio, TX
5.0 out of 5
"Rosie is the Greatest manager EVER!! (As well as her staff because they have a great example to follow!)"
April 20, 2016
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- Gloria from San Antonio, TX
5.0 out of 5
"Rosie is always available and willing to assist when needed. She goes above and beyond and is always smiling, polite and courteous. The office and bathroom are always immaculate!"
February 24, 2016
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- Rebecca from San Antonio, TX
5.0 out of 5
"The staff Ms. Rosie and Megan are great. They keep the property very clean. It is always a pleasure to see them when we make our payments. They make you feel like part of Uncle Bob's family. Excellent Job Ladies!!!!!!!!!"
January 02, 2016
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- Lucie from San Antonio, TX
5.0 out of 5
"It was more than I expected thanks to Rosie and her staff... they go over and beyond. They're the most helpful and friendly people I've known. I would definitely use y'all again. Thanks for everything! !"
December 27, 2015
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5.0 out of 5
"Rosie, your manager, has always been extremely pleasant and helpful. In the many years I have rented storage here, I have observed that she really goes above and beyond. As a business owner, I appreciate the immense value of such an employee. I hope Uncle Bob's [Life Storage] does also."
October 26, 2015
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5.0 out of 5
"Great staff, facilities, and overall great experience."
October 23, 2015
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- Daniel E. from San Antonio, TX
5.0 out of 5
"everyone at the office is very friendly during my visits."
August 26, 2015
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- Bambi from San Antonio, TX
5.0 out of 5
"The office manager is an asset to your company. I am new here from Florida and she has been the absolute sweetest person I have met here. She is professional,courteous and just an absolute pleasure to do business with."
August 23, 2015
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- Gennifer from San Antonio, TX
5.0 out of 5
"The only concern I had was that I had to go to 3 different locations before I got service, but the one I finally got a person at was great."
July 28, 2015
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5.0 out of 5
"Your people and facilities are the best. We always reccommend Uncle Bob's [Life Storage] when the opportunity presents itself."
July 27, 2015
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- John from San Antonio, TX
5.0 out of 5
"Very happy with the property, service & location."
May 20, 2015
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4.4 out of 5
"The only problem I have is the limited hours of operation. I keep my sound equipment in storage. Sometimes after a gig I have to go home at night, unload my equipment at home, wake up the following morning, load everything back into the car, and go put it away. It's annoying. I don't see why I can't access my unit 24/7. "
April 28, 2015
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4.9 out of 5
"The mgr Rosie who is at my location is always very courteous and helpful. My satisfaction is not just me but a few other members of my family,who use your storage facility."
March 22, 2015
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- Michele from San Antonio, TX
5.0 out of 5
"I am very impressed that I have never had any Securtiy issues. I feel very confident about storing tmy things there. "
February 24, 2015
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5.0 out of 5
"When searching for a storage facility, I had several companies from which to choose. It took me a nearly 2 weeks to visit each facility to see the units and meet the staff. I chose the Uncle Bob's facility on Marbach due to the location, the facility, and the staff. I was particularly impressed with cleanliness of the facility and the professional, courteous manager, Rose. It was an unbeatable combination. I will happily recommend anyone with storage needs to Rose and Uncle Bob's Storage. Thank you Rose."
November 23, 2014
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- Emma from San Antonio, TX
5.0 out of 5
"The buisness associate was very nice, was able to get me all that I needed in a timely manner. "
October 27, 2014
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- Herlinda from San Antonio, TX
4.3 out of 5
"I wish to be notified when payment is in,other than that,I'm completely satisfied knowing my possession are are well cared for."
October 27, 2014
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- Bruce F. from San Antonio, TX
4.9 out of 5
"I've always been completely satisfied with the Uncle Bob's staff where I rent my storage spaces."
August 25, 2014
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- Thomas from San Antonio, TX
4.9 out of 5
"We were very pleased with the service,the associate was on her way to lunch and stayed to help us even after we offered to come back. We have been Uncle Bobs [Life Storage] customers off and on for twenty years and this has been our best experience as of yet"
July 02, 2014
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- Steven from San Antonio, TX
5.0 out of 5
"What a great place. Easy in and out and even when you see me coming with the motorhome, you open the gate. How cool! Thanks!"
June 26, 2014
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- Diana from San Antonio, TX
5.0 out of 5
"It would be nice to to be able to throw trash away. The trash dumpster is not able for customers."
April 30, 2014
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- David from San Antonio, TX
5.0 out of 5
"The manager, Rosie was extremely helpful and polite. After speaking with her, we felt very at ease and confident about our choice to rent a unit."
March 20, 2014
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- Christin from San Antonio, TX
5.0 out of 5
"ROSIE, IS A WONDERFUL MANAGER. SHE WAS VERY KNOWLEDGABLE AND MADE THE PROCESS TO GET A STORAGE EASY!!"
March 03, 2014
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- Angelica H. from S.A., TX
5.0 out of 5
"The Manager, Rose, is very knowable of her job and has always been available whenever a problem arises. She always has a smile on her face when you walk in the door."
February 26, 2014
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- Carlos from San Antonio, TX
5.0 out of 5
"The manager Rosie is always very helpful, friendly and professional. "
February 04, 2014
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- Michael from San Antonio, TX
5.0 out of 5
"The store manager is a great asset to Uncle Bob's [Life Storage]. I wish there more people with the kindness and politeness she exhibits. Thanks Rosie, you are great. "
February 03, 2014
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- Roland from San Antonio, TX
4.9 out of 5
"when looking for a temp controlled storage there were many options, but the team at Uncle Bobs [Life Storage] were attentive and willing to help with anything that I needed. I recently had to switch to a smaller unit due to excess space that was not being used and the team at #129 off Marbach were very good. I was able to move my things the same day and only a few units down for the one I had. awesome team, keep up the good work."
January 23, 2014
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- John from Castroville, TX
4.3 out of 5
"Rose at the Marbach location was very professional and nice."
January 23, 2014
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- Ramon from San Antonio, TX
5.0 out of 5
"I loved the fact that Uncle Bob's [Life Storage] was able to provide a truck and that really helped my monthly budget. So that was the determining selling point."
October 24, 2013
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- Priscilla from San Antonio, TX
5.0 out of 5
"Customer service was great, they were very kind, answered all my questions and so professional. Thank You :)"
October 04, 2013
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- Kevin from San Antonio, TX
4.8 out of 5
"I left your establishment for budget reasons only. I have stored with other companies, but never had the exceptional service I recieved from ya'll. I have recommended your chain to more than a dozen folks who have come back and thanked me for sending them to you. To all of you have a Blessed Day."
September 23, 2013
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