Self Storage Units near Olmos Basin in San Antonio, TX 78212

"Becky is always very knowledgeable and helpful. Goes above and beyond. She is very professional and keeps a clean and safe facility. 😁👍👍"

"Outstanding customer service. No rude employees that treat you like an inconvenience at this location. Rebecca and the other sweet lady were great."

"Good place to call and feel safe regards your conversation, need, and feel less nervous the someone will lie to you and keep your belongings🥰🦜✈️🥑"

"Excellent place"

"Donnie was an awesome vibe from the very start She helped us and gave us such a great experience just by getting the perfect size storage we needed Thank you again We would go see her in a heart beat just for the fun of it !!! Lol but thank you again Donnie !!!"

"Service was great first time needing a storage unit I hope all goes well."

"OK thanks"

"Clean,,,,and,,,,very convince"

"Elevator broken. And had to drive around and battle for position with others. Not good when you've been at it all day"

"I highly recommend this location.  Rebecca(s) and Henry (I think that is his name aka the staff, are very nice and work very hard.  Yes, there were some issues when they first opened, with carts, the elevator, but that wasn't the staffs fault...they were working around the clock to make things right. Things are much, much better now.   Just today, Rebecca was cleaning windows and was going to clean (sweep, mop)  the whole facility, including the move outs. I would recommend this storage."

"Thank you Rebecca Harris! Great Customer Service!"

"I am so glad I used Life Storage for my storage needs. For some context, this was my first time ever renting an apartment. I had put in my notice months ago but thought I could still extend my lease for an extra month.  I was W R O N G! Cue the panic, I had a little less than 2 weeks before I needed to get out of my apartment. I also had week until I moved to Trinity for my job. I've never rented a storage unit before, but after consulting my mom I knew I needed a large, climate controlled unit. After a quick Google search and phone call, I found this Life Storage and didn't look back. I showed up to my storage unit the day after I called the office and apparently I had already signed my lease, but I still wanted to talk with an actual person. I also purchased my mandatory unit insurance and a Life Storage branded lock and keys. (If you're curious, the insurance is for your belongings should anything happen to the storage building. Additionally, the lock they supply is the best because it requires a grinder to break open. More traditional locks only need bolt cutters.) I then began my moving process. Overall, I enjoyed the Tetris component of moving rather than the physical portion of it. Although using a cart helped. After my week in between apartments, through the help of friends and family I was able to get out of my unit within a month. Although my time was short, I really appreciate the Life Storage team & facility! My reasoning for giving 4/5 stars are truly minor, but added up. My first week with the unit, there were some inconsistencies to the cart using process. Some days it was if you find one it's yours, others it was go to the office and sign one out on a sheet. Additionally, there were only 3 carts available for the entire facility. I don't own any sort of dolly and did not hire a moving service so I needed a cart but was often without one. Secondly, being a new facility I guess there are some maintenance  items that need to be done. One day I showed up and saw a sign indicating that first floor access would be severely limited due to redoing the floors. Thankfully I was there to see the sign, but perhaps an email would have also helped other renters. The floor team was kind enough to begin floor work on another side so I could get my large items into my unit before access was cut off. However, when I returned the next week, the floor looked worse than before the work, so I felt the extra stress was in vain for an inferior floor. Lastly, as I was moving into my new place, there was some confusing signage on the front doors. The sign said something to the effect of "Out of order. Back bays available." However, I understood this as the front doors were out of order rather than merely the front elevator. More clear signage would have saved me extra time and effort I spent using the back doors."

"Rebecca, the “manager” was extremely unhelpful and was rude when I was just asking her questions about the unit I just purchased. I haven’t even moved ANYTHING into the unit yet and I will be cancelling my account tomorrow morning."

"Staff is very informative and friendly. Various size of storage for your needs."

"Very friendly service"

"Today there were only 2 carts for the entire facility. The staff were surly and not sympathetic. Poor service"

"Very clean facility! Rebecca was extremely helpful with pricing & available units. I would definitely recommend this place to others"

"I reserved the space online. Received a call to confirm letting me know they closed at 5 PM that day. I arrived at 3 pm to pick up my keys and sign the paperwork. Was informed at that time of an automatic addition of $14/ mo for insurance. I asked if I could decline and was told I needed proof of my homeowners policy covering a rental unit, and needed it in order to complete the reservation process. Well I'm already there and not going home and coming back. I asked why they didn't tell me that when they called and was told 'thats our CC office (whatever that is) and they don't always tell people'. Um...ok. That's kind of important information to know! They reminded me to bring my ID but not proof of insurance?! When I arrived after five to bring my things the office was closed, which I knew it would be, but there were no carts...anywhere. And if your unit is on the first second floor you don't have access to the first to even look for carts. I appreciate the safety aspect but part of closing on the evening should be for the office to walk through and make sure carts are returned. No one else was there so I assume they either don't have carts or they were on other floors I didn't have access to. Not a great first impression. The office staff was nice, so I'll give them that, but the move in process left much to be desired."

"Excellent service, very friendly. Being able to receive my packages in the store and have them deposited in my storage is of great help. Thanks a lot!"

"The office is always helpful and courteous when Im in need."

"Staff was super helpful!"

"Awesome customer service. Clean areas."

"Love this place it's a place I can feel like my thing's are safe"

"This store is great. Becky is helpful & kind. They keep an eye on everything & make sure the property is well maintained."

"Always polite and respectful."

"This place is amazing I must say this place has the best customer service on planet earth ."

"Very friendly staff. Becky was a real good help."

"Very clean facility! Becky was extremely helpful with pricing & available units. I would definitely recommend this place to others"

"The staff is down to Earth."

"Brand new location, very clean"