Customer Reviews - Life Storage #400, Webster
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We at Life Storage want to maintain the best storage facilities in Webster, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Webster (#400)
4.89 out of 5
based on 42 of our most recent Reviews
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- David from Friendswood, TX
5.0 out of 5
"Very friendly, eager to assist. Always very neat around the facility."
April 23, 2019
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- Marie from Texas City, TX
5.0 out of 5
"You met all my expectations with courtesy and professionalism."
February 12, 2019
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4.8 out of 5
"I was looking for a nice clean space that was air conditioned and have no trouble accessing."
November 06, 2018
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5.0 out of 5
"The staff at this location are top notch. Randi and Carol keep everything running smoothly and have made it a joy to store here. They are both a positive asset for Life Storage."
February 28, 2018
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- John from League City, TX
5.0 out of 5
" Having to deal with flooding from Hurricane Harvey at home, we needed space for our belongings while our house was repaired. Life Storage is literally right next door to where I work so I went there first. I wish I could remember the gentleman's name at the front desk, he was very courteous and helpful, took the time to explain everything, didn't act like I was bothering him. The unit itself was in a recently built section and very clean and well lighted. I didn't even shop around on pricing because of how well I was treated. Overall VERY happy with my experience. "
January 29, 2018
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- Marie from League City, TX
5.0 out of 5
"You were able to locate a truck from another storage facility for me to use. "
November 28, 2017
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5.0 out of 5
"It was a pleasure to deal with your staff. I will come back when I need storage again. Thanks"
October 24, 2017
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5.0 out of 5
"wish hours were expanded for customers who work late hours and need to access storage. Previous owners allowed after hours access with permission code. Every thing else ... great! "
August 29, 2017
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4.9 out of 5
"answered concerns in a timely manner, carts, elevator"
July 27, 2017
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- Mary Lou from Nassau Bay, TX
5.0 out of 5
"I have been helped and encouraged when I most needed it, but the attendant on duty did not have to go out of his way to be so kind. I am so happy I have a storage room at Life Storage! Thank you so very much!"
July 19, 2017
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- James from Friendswood, TX
5.0 out of 5
"Both managers went out of their way to make the rental and move-in process as easy and pain free as possible. When the elevator broke down during move in, they quickly made arrangements to temporarily store our remaining items, and then called us to let us know that the elevator had been repaired and that we could finish moving in at our convenience."
June 15, 2017
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5.0 out of 5
"I could not have asked for better service. Everything just fell in place. Very grateful and appreciate everything done to make my move as smooth as possible . ?"
May 28, 2017
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- Mary from League City, TX
5.0 out of 5
"Everyone is amazing to work with you. Whenever something looks suspicious we receive a call. It's great knowing our RV spot is being watched."
April 03, 2017
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- Patricia from Houston, TX
5.0 out of 5
"Shawn and Bill did a great job at getting us set up. We really appreciate all the help and kindness. It was a pleasure doing business with you on Saturday."
March 13, 2017
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- Marshall from Houston, TX
5.0 out of 5
"I am very happy that I can park my RV in a secure location. The personnel in the office is cordial and very helpful. "
January 02, 2017
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5.0 out of 5
"They did a wonderful job I would refer someone to come here cause they price is fair "
September 20, 2016
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- Morgan from Dickinson, TX
5.0 out of 5
"Bill was very informative and took the time to help me choose the correct unit and explain everything in detail. Very friendly and professional! "
February 26, 2016
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5.0 out of 5
"We have another storage unit with another company and will be cancelling it to bring our things over to Bob's. We are very happy with the service and cleanliness."
February 26, 2016
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4.6 out of 5
"Pretty good. I think the cost is a little high. Good otherwise."
January 23, 2016
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4.8 out of 5
"This is the second time I have used this facility. I would use it again."
September 23, 2015
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5.0 out of 5
"we were offered a larger unit because the attendant realized we had more items.
he greeted us promptly and allowed us freedom to move my things in without hassles"
July 30, 2015
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- Marilynn from Seabrook, TX
5.0 out of 5
"I was very pleased with the service. The use of the truck when I moved my mom's stuff in storage was immensely helpful."
May 27, 2015
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- Timothy from Friendswood, TX
4.8 out of 5
"I expected high service because of the cleanliest of the office. "
April 28, 2015
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4.0 out of 5
"There is a large bus in a spot near the exit, since it is larger than the spot it sticks out into the drive lane."
April 18, 2015
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5.0 out of 5
"I have had a great experience with my Uncle Bob's location - just wish you had more office/warehouse spaces available to rent at some of the locations."
February 25, 2015
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4.8 out of 5
"Overall am very happy we chose Uncle Bob's for our storage needs. Your facility is close by, easily accessible, and secure. "
February 25, 2015
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5.0 out of 5
"The guys were so helpful and very accommodating, and understanding of my circumstances. Thanks very much!"
January 26, 2015
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- Mike from League City, TX
5.0 out of 5
"Location is convenient with variety of storage sizes and easy access. The free truck for "move-in" was greatly appreciated.
Particularly like the online presence with app and easy payment features. "
January 26, 2015
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4.0 out of 5
"Wearing hearing aids, I sometimes do not here the sound, if any, when I press the buttons to gain entry. It could be that I was not pushing the buttons hard enough to make them contact. It generally takes me at least two cycles with the numbers before I gain entry. "
January 26, 2015
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- Gayle from Friendswood, TX
5.0 out of 5
"I found the entire process easy. The guys working there are very thorough and explain everything. It's easy to pay monthly by credit card. I feel safe there. "
October 27, 2014
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5.0 out of 5
"Able to get things done fast and moved in and had any supplies I needed at the office"
September 24, 2014
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4.6 out of 5
"I have not had much opportunity to deal with your associates, but my needs have been met mostly through phone conversation."
August 26, 2014
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5.0 out of 5
"the visit to obtain rental details, i.e.,cleanliness, cost, and safety were all either discussed without being questioned, or, information was promptly advised when requested."
April 27, 2014
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- Luanne from Galveston, TX
5.0 out of 5
"I'm renting an RV parking site, not a storage unit. I really appreciate how large the RV sites are! However I found it very difficult to surf your website, especially to find office hours. Also, I wish there was a sign at the gate exit requesting that after people drive thru the gate they stay in their vehicles and watch to make sure the gate closes behind them and no one sneaks in while it's open. It's only 30 seconds of their time..."
March 18, 2014
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5.0 out of 5
"I am happy with Uncle Bobs [Life Storage]....I do wish that would offer some discounts thru the year....something like a free month during your birthday month or even half off during your birthday month would be appreciated....."
February 28, 2014
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5.0 out of 5
"Everyone there was extremely helpful and very professional "
February 28, 2014
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4.9 out of 5
"Even though Uncle Bob's is a very highly rated company by myself, I really haven't received any perks being a customer of 12 years at the Nasa Road 1 facility. Times are tough economically and it's always nice to be recognized in some way when you have been a dedicated customer for so long. "
February 28, 2014
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4.3 out of 5
"I would like to have electric outlets in the outside covered storage area where I store my truck (site 59). The kind that allow you to dial in an on-time and which automatically cut off after the time expires would be fine."
February 28, 2014
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5.0 out of 5
"billy and his wife are very nice and professional people its a pleasure every time i get to chat with them."
February 21, 2014
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5.0 out of 5
"I always feel safe while on premises. I also feel my storage is secure and safe from damage. Thanks to Billy and Debbie!"
January 30, 2014
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5.0 out of 5
"Always feel safe leaving my possessions here. Front office Staff and Debbie and Husband always nice"
October 13, 2013
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4.7 out of 5
"Overall, my experience with Uncle Bobs has been terrific, especially the store manager: Debbie (sorry, don't know her last name, Uncle Bobs in Webster, Texas on NASA Rd one).She has always been such help with allof our issues, and I greatly appreciate her.
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August 28, 2013
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