Customer Reviews - Life Storage #272, Alvin
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We at Life Storage want to maintain the best storage facilities in Alvin, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Alvin (#272)
4.75 out of 5
based on 38 of our most recent Reviews
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- Georgia from Rosharon, TX
5.0 out of 5
"Best rate and secure area. I feel comfortable with my storage choice."
April 17, 2019
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4.8 out of 5
"I was a little disappointed that my rental van agreement could not be extended. Especially the day i originally had was cancelled due to van being in the shop. After experiencing sterling type service my whole time with Life Storage it was a total disappointment knowing we had know van rental that we were counting on.
Sincerely
Vincent"
February 16, 2019
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- Giovanna from League City, TX
5.0 out of 5
"I had a great experience , great friendly employees I would use them again"
May 29, 2018
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5.0 out of 5
"I truly appreciated the kind and friendly staff at the Alvin location; both were so great!"
April 29, 2018
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5.0 out of 5
"I was expecting hassle, run arounds, delays, and excuses, and the storage to be unfit or unavailable. Happily, just the opposite was true in all regards. I am more than pleased and satisfied. "
March 26, 2018
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4.6 out of 5
"I liked the ease of ending contract. Our items did have some mildew; however, we did not have climate control and did not expect to be in there for the time we were there. Can't be helped in Texas coastal weather."
March 24, 2018
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5.0 out of 5
"The associate Rita is great! She is so friendly and helpful and knowledgeable. Have really enjoyed my experience here in large part because of her. Everyone else has been very helpful as well. Nice, clean, and pleasant place. Recommend highly!"
March 02, 2018
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5.0 out of 5
"The workers here were so nice and friendly and so helpful it was great thank you! "
August 24, 2017
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5.0 out of 5
"I made the right choice and will do it again if the need arises
The staff goes way above and beyond answering every question. And need
Many Thanks"
July 24, 2017
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4.9 out of 5
"The site manager "Rita" is awesome. I enjoyed doing business with her.
Also greets you with a smile and her voice on the phone is so pleasant when you call in.
"
July 07, 2017
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5.0 out of 5
"Is a very great place and Mrs Rita is a very lovely person. Always great to see her."
June 27, 2016
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5.0 out of 5
"Ms. Rita was awesome. She is wonderful when it comes to customer service. Felt more like visiting family than doing a business transaction. You do not find the kind of service Ms. Rita gave nowadays. Thank You Ms. Rita for doing all you have to make sure our move went so smooth."
May 05, 2016
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4.0 out of 5
"The prices are to high. I have told one of the workers about a middle wheel on one of your cart that it is broken and hard to push cart for the last 4 months. What will it take to get it fixed. This is in 900 storage area. Please fix it."
March 30, 2016
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5.0 out of 5
"Ms. Rita is a blessing, a genuinely pure heart of a woman. She always took the time to meet my needs and made my individual experience personal. I had some really rough periods during my rental history with Uncle Bob's and I never felt second class. I feel she is a true treasure and am honored to have had the opportunity to work with her.
Thanks
Donna"
February 23, 2016
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4.0 out of 5
"I would like to say thanks for being there when I need assist but I will be leaving soon because I can't afford your new rate."
January 01, 2016
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- Kristen from Pearland, TX
5.0 out of 5
"Everyone is always understanding and kind and I am extremely thankful"
December 24, 2015
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5.0 out of 5
"Helped me secure the right size of storage unit for my items. Also, the use of a moving van was another added benefit that was offered. That was a tremendous help. "
November 23, 2015
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5.0 out of 5
"Rita was awesome and very helpful, I'm glad I'm storing with Uncle Bobs [Life Storage]."
April 27, 2015
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5.0 out of 5
"I loved the fact that when the management I had moved my stuff out of stuff they went ahead and closed my account. I thought this was amazing because I moved to a different city and really thought it was going to be a huge hassle but to my surprise, it was already taken care of. Thanks!"
April 16, 2015
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4.3 out of 5
"Service person helped me with all parts of my move issues...contract, truck etc"
January 28, 2015
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5.0 out of 5
"This is the first time in my life that I have ever rented storage. I really enjoyed my experience with your employee. Was thrilled to have use of the moving truck. I feel good about the security you have there. Thank you for your professionalism. "
November 26, 2014
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4.4 out of 5
"good place, but gripe is that it is REALLY expensive. Had to use because of availability"
October 31, 2014
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4.3 out of 5
"Pricing is above average for my size of unit and there are tons of spiders. Other than that I am satisfied."
October 01, 2014
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4.8 out of 5
"Price was a bit on the high side compared to other storage facilities with climate controlled buildings in the immediate area."
September 24, 2014
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5.0 out of 5
"The site manager "Rita" was fantastic. I enjoyed doing business which her very much.
At one time I had 4 storage lockers and would often visit them while the construction of my house was underway. I would often bring my kids with me and always felt they were safe while on site."
August 06, 2014
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5.0 out of 5
"The staff always went above and beyond to make sure we were happy customers. "
May 23, 2014
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5.0 out of 5
"it has been a please to store with you. I don't know for how much longer, but will enjoy every minute of it."
March 31, 2014
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3.7 out of 5
"The outside lighting needs to be repaired. When my wife and I visited our storage locker last week during the evening, the outside lights did not appear to be working. It was way too dark on the grounds for us to feel safe."
February 27, 2014
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- Patricia from Rosharon, TX
4.8 out of 5
"Associate was very knowledgeable about the business. Very helpful"
February 27, 2014
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5.0 out of 5
"It's the highest quality storage facility in the whole of Alvin. Prices are adequate and not beyond affordability. People there are incredibly friendly, personable, helpful, trustworthy and dependably professional. I'm very satisfied! Thanks Rita and others! :) "
February 26, 2014
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- Kathleen from Missoula, MT
4.2 out of 5
"As we live out of state, we don't have a lot of interaction with your staff. So I cannot accurately
Answer your questions at this time. My payments are made online.
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February 26, 2014
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3.8 out of 5
"They should give a veterans discount.
Overall one of the best ventilated climate controlled storage facilities.
The only thing the facility managers could do better is to dust the climate control storage hallways at least once per week."
February 26, 2014
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5.0 out of 5
"We had taken +some items to the storage unit one day and when we left we did not close the door. Totally surprised when we got call not long after getting home that we had not closed the door. The attendant was very helpful and had closed the door for us. We will diffently recommend this factilty to everyone."
January 23, 2014
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4.0 out of 5
"Gate code was incorrect. Talked to manager and it was corrected. Good Job."
November 23, 2013
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5.0 out of 5
"Nice, modern bldg. Always clean, tidy both inside and out. Security gates are always operational, so I feel that my items are secure."
November 02, 2013
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4.8 out of 5
"this venue,i find hard to find fault with.there are x amount of items pertaining to all locations of this type.you have covered them all very well."
October 17, 2013
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5.0 out of 5
"Rita is amazing! She was very knowledgeable and invested in our needs as customers. "
September 27, 2013
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5.0 out of 5
"we have had 2 units at the Alvin location and have been very satisfied with the people working there as well as the units."
August 31, 2013
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