Customer Reviews - Life Storage #768, Katy
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We at Life Storage want to maintain the best storage facilities in Katy, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Katy (#768)
4.77 out of 5
based on 50 of our most recent Reviews
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5.0 out of 5
"I would like to say that Andrea was very helpful in answering all my questions before, during and after move-in and move-out. She is always professional and knows her job."
January 23, 2019
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4.6 out of 5
"Juile did an excellent job and i felt like family whenever i came in. Highly recommend this location. Thanks alot"
May 23, 2018
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5.0 out of 5
"It is so nice to have good service and deal with employees who want to and are happy to help--it is so rare these days."
May 20, 2018
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5.0 out of 5
"This facility is very clean and the personnel are very friendly and helpful."
April 30, 2018
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5.0 out of 5
"Professional and courteous. Spaces well lite and clean. "
January 03, 2018
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5.0 out of 5
"I love Life Storage, little pricier than some but so worth it. Julie was always helpful and is a great representative for your company."
January 01, 2018
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5.0 out of 5
"To go through the hurricane as the Westheimer Parkway location has and run as smooth as possible is testament to great staff. Plus, their patience when I had to be out of town for an extended period, to allow me fall behind in my payments but bring current."
December 20, 2017
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4.0 out of 5
"Since becoming Uncle Bob's and now Life Storage, the property is well maintained and the staff is exceptional. In the aftermath of Harvey, the communication that has been received exemplifies a commitment to customer service which is appreciated."
October 27, 2017
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5.0 out of 5
"I have been with this storage unit through 3 name changes and Julie has always been there and always been AMAZING and helped with graciously helped with any questions or things I needed handled...love Julie! Refer her to everyone I know! "
July 07, 2017
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5.0 out of 5
"Location, cost, customer focused, helpful, availability well beyond expectation."
June 23, 2017
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5.0 out of 5
"One of the best storage companies I have EVER worked with."
May 01, 2017
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5.0 out of 5
"I now live over 20 miles from my storage unit but because of how well this is managed I keep this unit and just suffer the inconvenience of the distance. Its well worth the extra driving and time. Thank you for superior standards and management! "
April 26, 2017
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- Michael from Brookshire, TX
5.0 out of 5
"Extremely satisfied with everything especially Julie the manager. "
April 23, 2017
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5.0 out of 5
"I frequently noticed staff walking around the area. Always friendly and helpful. I also saw maintenance person busy replacing lighting and clean up at various times."
April 11, 2017
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5.0 out of 5
"Always a very pleasant greeting and happy to help with anything that's needed."
April 06, 2017
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5.0 out of 5
"The lady was extremely helpful and great to work with."
March 06, 2017
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5.0 out of 5
"Very friendly and helpful staff. Nice facility. Very professional."
March 02, 2017
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5.0 out of 5
"The transactions were smooth and satisfactory, it was a very easy process."
January 30, 2017
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5.0 out of 5
"The manager, Julie, has always done an exceptional job."
January 25, 2017
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5.0 out of 5
"extremely attentive to my needs and went out of the way to inform us we put the lock on incorrectly
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January 25, 2017
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5.0 out of 5
"First class service although it comes with a price. Introductory offer made sense for a short term solution to move. This property was definitely a class A property especially compared to other uncle bobs I have been to so price justified"
December 23, 2016
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- Michael from Brownsville, TX
5.0 out of 5
"We were in your storage facility for about six years. The entire stay was hassle free and always accomendating. Staff was always nice and helpful. After six years when we emptied and cleaned the storage areas no dead bugs, spiders, or dust or dirt were found. Was just as clean as when we moved in. Thanks to all envolved"
October 24, 2016
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5.0 out of 5
"Customer service from Julie was outstanding! She made me feel confident that my items in storage would be ok. Her solid presentation helped me make the decision to go with this location."
October 23, 2016
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5.0 out of 5
"Very well maintained property and professional staff."
October 23, 2016
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5.0 out of 5
"A positive experience from start to finish. Very professional, friendly and clean environment."
July 27, 2016
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5.0 out of 5
"The assistant was very professional and very helpful he had the paperwork ready to go when I arrived."
July 21, 2016
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5.0 out of 5
"The manager is fantastic! I loved her friendliness and constant offers for help if I needed it!!"
July 21, 2016
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3.2 out of 5
"Prices are high compared to nearby climate controlled storage"
May 27, 2016
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5.0 out of 5
"I have rented a space before from Uncle Bob's [Life Storage] but it was named different.
The staff is very informed and the unit was clean."
April 26, 2016
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5.0 out of 5
"Awesome service provided. Excellent instalations. Afordable prices...what else can you ask for!?"
April 26, 2016
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5.0 out of 5
"Manager Julie and Andrea are very helpful if I have any questions concerning my personal storage space, or my Company's storage space that I/We have leased.
If I need anything sent or copied for my Manager they are always willing to help me.
If I have pallets of product coming in they let the driver in, or call me.
They have even called me to let me know that I received a package from my company.
I would also like to say that the Restrooms are always kept stocked with toilet paper and hand soap.
This is such a big help, especially when I have to stay at my storage unit half/all day sometimes working on my pallets.
You are lucky to have such a dedicated Manager and Team at this location.
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April 09, 2016
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5.0 out of 5
"Eventhough there was a lot of people there she took care of us as fast as she could and moved us forward in line due to truck rental and expecting us there. "
March 30, 2016
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5.0 out of 5
"I had just moved to Houston area from the Northeast - you made my experience less stressful and I felt comfortable and safe at Uncle Bob's [Life Storage]!
Thank you so much!
Christine"
February 23, 2016
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5.0 out of 5
"Julie is amazing, and truly understands what amazing customer service is! She was warm, helpful, informative, kind, and made me feel like I was welcome and that my business was important. The facility is large and very nice looking and well maintained. I was nervous about renting a unit on the 3rd floor, but I had no trouble at all accessing and moving things into my unit. Overall a fantastic experience, and definitely the best value in this area."
January 08, 2016
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4.6 out of 5
"A trash can (unless you are afraid they may be stolen) would be lovely to have either on each floor or down near the elevator downstairs. I have needed one each time I've been there for some reason. Absolutely no big deal and not a must, just thought I would throw it out there."
November 29, 2015
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2.5 out of 5
"We are accustom to receiving invoices and of course you stopped without informing us. We did not pay on time. As a courtesy because since you took over you do not send invoices regularly the late fee should have been waived. The lady was rude and curt and no fee was waived. We strive to pay on time every time and had no idea invoices will not come but every few months. "
November 25, 2015
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4.8 out of 5
"We have stored at many locations over the years. The one thing that has always made a difference when all else was equal was the management. In this case your manager Julie has been excellent. As with all business it is the employee's that set your business apart from others. That is the case here."
November 25, 2015
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3.5 out of 5
"Sorry but I was there when it was four seasons and they just took better care of the facility. Elevators were not broken down. Floors were always painted and in good shape. There were lots of dollies to use. After Uncle Bob's took over all of these items have been an issue. "
October 23, 2015
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5.0 out of 5
"Julie and Aundria are always so cheerful and generous. Whenever I have needed information or help they have always provided just what I needed. It's always a pleasure whenever I stop by. "
September 29, 2015
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5.0 out of 5
"Staff are very friendly and helpful, especially when we were checking out where we wanted to store our things. Facilities are clean and spacious. I really appreciate the daily "lock check". "
May 28, 2015
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5.0 out of 5
"So far I am very pleased. I like the auto payments. "
May 27, 2015
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4.0 out of 5
"Long-time customers should get a loyalty discount.!!"
May 19, 2015
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5.0 out of 5
"Our experience with Uncle Bobs formerly Four Season was exceptional. The rates were very competitive and the staff worked with us to acquire additional units quickly when our initial moving/storage option fell thru. During our time with Uncle Bobs we were always treated as if we were the number 1 customer and during the transition to process was smooth and efficient. We have recommended Uncle Bobs as as storage option to all of our friends."
March 23, 2015
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- Jacqueline from Lauderdale by the Se, TX
4.7 out of 5
"The employees are extremely courteous and caring and help in everyway they can. A delight to work with them."
March 12, 2015
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5.0 out of 5
"The associate that helped me was very polite, had a sense of humor, and was patient as we compared spaces before I chose the one I'm in. I have been very pleased with my experience."
February 24, 2015
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- Christine from Richmond, TX
4.7 out of 5
"There is always a congenial atmosphere I visit the office - Julie is always very very helpful, efficient and treats you like you are family. Thank you, Julie!"
February 01, 2015
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4.0 out of 5
"I HAVE BEEN A CUSTOMER A VERY SHORT TIME
WITH VERY LITTLE CONTACT WITH YOUR STAFF SO IT IS DIFFICULT TO PROVIDE AN HONEST AND TRUE EVALUATION, BUT TO DATE I AM SATISFIED."
January 29, 2015
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4.5 out of 5
"We have been storing there for almost a year. We live overseas and appreciate teh easy automatic billing."
December 05, 2014
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4.4 out of 5
"Price is at the top of the market. It seems like a lot. It would be nice if there was a "discount" for those who have multiple units rented."
December 04, 2014
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5.0 out of 5
"The employees were very professional and nice. Excellent service."
November 25, 2014
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