A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
*Storage unit size is approximate.Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
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11220 S Highway 6Sugar Land, TX 774988.9 Miles Away
Customer Reviews - Life Storage #383, Katy
We at Life Storage want to maintain the best storage facilities in Katy, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"I’m pleased with the facility. I did not take a screenshot of the ad that said one month free. Then when I asked- when do I get my one month free? they said it did not apply to my unit. Very disappointed about that."
"Great experience! I never leave reviews on places but I will say, J.R. Was awesome and went above and beyond in helping me find a storage. The location is nice and clean, with great prices. Definitely ask for J.R."
"9/30/22
I have been a customer at Life Storage-Katy for six years due to being out of the country. For the most part, I have been very pleased despite the constant price increases. Both Benny and JR have been most helpful with most matters and I do appreciate that part.
However, upon my arrival to the storage unit to remove my belongings for good (yay...🎉🎉), I realized that the entire second floor of building E was hot as hell. 😳 As you might imagine, with family and friends helping me to move, it was disappointing to say the least. During the whole week and half of the move-out, the AC unit in the 700 area STILL had not been repaired even though it was supposed to have been fixed on Monday, September 19th.
I have been paying $251 a month for technically, a "non-climate" controlled unit because honestly I really don't know how long the unit has been this way. If you don't periodically check (or have someone to check your storage), you might want to do so. That way, in instances such as this, you can hopefully be provided a courtesy credit of some sort before your valuables are ruined or compensated for your valuables if they are ruined.
L. Roy"
"The prices change quickly after you get a unit so don’t be surprised if they your monthly fee prices goes up within a few months of having the unit. Was not happy about they didn’t explain that monthly fee able to go up even within a few months of having the unit. literally went up within 5 months of having the until. Could communicate better."
"We had a great experience with Benny during our move in twice. We initially rented one unit but found we need more space. Benny helped us find a second unit located close to our first and has made storing our items easy."
"J.R. was extremely helpful in answering all my questions about the units and helping me decide which one would work best for my needs. He was very professional and a pleasure to work with. Excellent customer service!"
"Manager is terribly unprofessional; the first time I requested to be shown a unit he said to come back after lunch. Over an hour after this interaction I walked into the store to find him laying/lounging in his chair and he refused to sit up to help me. After this he tried to claim he couldn’t show me a storage unit because his computer was down. Is this how management should be treating customers?"
"Don’t post much, but have to say this was by far a easy straight the point decision. After a quick walk through price quotes matched and was very helpful with answering questions I had"
"We worked with Benny on site to help get a unit. He was nice and easy to work with. He allowed us to see the unit prior to rental and stayed late to help finalize everything. Haven't been a customer for long but the process has been easy thus far."
"Benny Ybarra is a great asset to life storage.
Very customer oriented and easy going. Leased our 2nd space from him. It took about 10 minutes.
Thanks Benny."
"The gentlemen that assisted the transaction were well informed and friendly. The unit it very very clean and the facility is well maintained. The van i used was MUCH larger than i expected, and got INCREDIBLE gas mileage... so vary different an experience than UHAUL and such. Highly Recommend this place."
"They never answer the phone, so if you need any info you need to drop by. Just don't drop by when they are closed for lunch(11-2 maybe longer). It could take a few trips to actually talk to a person, so hopefully you won't have to."
"Moved from Arizona to Texas and I’m glad I found this storage unit I was being helped by Malek. He was very helpful and explained to me how it works since it was my first time renting a storage. Highly recommend him"
"Maleek helped my husband and I pick out the perfect storage unit! He was patient, explained everything clearly and helped us setup automatic payment.
Storage facility itself was very clean and feels protected & safe."
"My items were STOLEN out of my unit on 12/22/2020. Tiffany claimed that she contacted me by phone, but I did not get any voice messages. She claimed the unit had both locks cut ( my account was not paid for the month of Dec, why I had 2 locks) and the building was even damaged. She said the amount of damage wasn't high enough to send to collections, so they cut losses. I only found out about my items being stolen on 12/31 when I go online to pay my account for the month and the account was closed. I had no possible way of even accessing the unit because it was behind and my gate code would not work. Tiffany gave me the number to insurance and told me to go from there. She was extremely cold and no empathy about my items being stolen. I would find somewhere else to store my items ASAP...."
"I've been a customer here for about ten years. Always a positive experience. Tiffany has been so friendly and helpful every time I have been into the office."
"Wife and I recently moved out of here after a couple years. Alexis asked we do a review of our time here and I have no complaints. Always clean, no breakins, easy payments. Would use this place again if needed."
"Absolutely deplorable service. Morally defunct group of people running that establishment. Customer service (on the phone) sounded just as repulsed as I felt and took it upon themselves to escalate the situation up to corporate. The VP up in NY agreed with me completely and apologized on their behalf. He attempted to rectify the situation but I simply wanted to take my business elsewhere and invest it in a place that treats people equally and unprejudiced."
"Needed to rent storage in order to get our house cleared out to sell. This was fast and easy to understand, and Tiffany was so helpful. Really appreciated the excellent service!"
"Tiff is always a pleasure when I come into to make the payments. Her newer employee is very sweet as well. Both make it an easy transaction & Ill continue to store here as a satisfied customer !"
"Associate manager was very sweet. I came in knowing nothing about storing but she gave me the run down on everything I needed. Will be life long customer here !"
"Alexis has great customer service & answered all my questions and concerns. The facility was very clean. I had a great warm welcome and confident that my belongings are going to be well taking care of."
"Alexis was VERY helpful. Her customer service was remarkable, life storage has a new long term customer and will be getting a recommendation from me if anyone needed a storage."
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"Went in sometime this week to inquire about storing here, and received great service. Alexis and Tiffany were extremely helpful, I will be considering storing here!"
"everyone here is so great! i go to the store on mason, and see Alexis and Tiffany always take care of me; love the service, and i always feel welcome(:"
"When I initially rented from this facility I was extremely happy, as with everything else I initially experienced on that side of Houston. When I finally found a place to live that was actually bigger than a cracker box for the same price, I contacted Life Storage to notify them I would be moving out. I have spoke with so many about the move out policy, every person has a different version, I never get the same person, and they are "all managers" who work there.
So, I am going on another month with a unit I do not need, I have marked a stop payment with my credit card company."
"I would rather store my belongings on the corner of I-10 and Mason Road than give Life Storage my business in the future, especially #383 with Tiffany and Terry employed there. The lackadaisical attitude of these two women and the general disrespect was incredibly disappointing. Not only was I given a unit that was smaller than the unit I paid for, out of view of the security cameras, it had a burnt out light during move in, and a couple weeks later, the other went out. Basic math would tell you that a 10'x30' unit would be 300 square feet, but this unit was significantly truncated. This wasn't even the worst part...
Our unit was burglarized and although Tiffany claims she called me, I have no record of it. One would assume that a somewhat competent individual would make more than one attempt at correspondence. Upon entrance into our unit and identifying what was stolen, Tiffany said she had already called Fort Bend Sheriff's office and told me I didn't need to call 911. This was a huge red flag, but not as big as refusing to give me and Harris County Sheriff's deputy the CCTV footage.
I'm happy we moved out and into a different facility where we're actually treated with respect and feel secure. Upon checking out, Terry locked us out of the office and refused to check us out. Absolutely no sympathy after the situation we had dealt with just days before.
We're not even the first people who have had a similar situation regarding a lack of communication after a burglary. I hope people all over see this place for what it really is - a shady business with dolts."
"i always felt that the management was looking out for my stored goods at Life Storage. The storage facility was always clean and orderly when I visited."
"Very pleasantly surprised with your facility and service. Boxes, etc were a little pricey though. But overall it was a great experience with easy access and climate control - my first time renting storage facilities."
"The employees at our life storage location are amazing. Always friendly and courteous to us and willing to assist with any questions. Keep up the excellent work!"
"Was totally and completely satisfied with my "stuff" being stored there! You guys did a great job and I was very happy with the services I did receive there. Thanks!"
"I had a very pleasant experience using your company. There was never any difficulty or confusion over billing or ending the use of your unit. The staff was very courteous and attentive."
"The young lady who runs your South Mason Road storage units is very helpful and alway greet you with big smiles . she know how to start you day. thank you"
"Tiffany was very helpful. Another customer walked in just ahead of me and she managed to assist both of us in a very timely and professional manner. She answered all my questions and explained the process in depth. My unit was very clean; not something you always get with storage units. "
"Excellent facility. Clean, large, easy to access. Everything worked. The bathroom was not accessible, especially during times the office was closed. Even when the office was open, the bathrooms were locked. This was the largest problem."
"This is the 2nd time I have used one of Uncle Bob's storage facilities, and both times I have been extremely pleased with all aspects of the experience!"
"Tiffany at Uncle Bob's on Mason Rd. in Katy, TX is absolutely magnificent! She was extremely knowledgeable and very compassionate. This is our second stay with Uncle Bob's. We chose to come back again because of the quality of not only the facility, but because of Tiffany as well!"
"Tiffany made the whole difference. Her personal attention to our needs provided us with assurance that our property important and would be properly secured. Both my wife and I appreciate her help very much."
"We had no particular expectations, but the person who helped us is a great asset to your company. We were impressed with the willingness to help and the ability to give information needed to make our move very easy. "
"The associate was extremely helpful, not only making sure the space was clean, but also changing weather stripping and even offering me a Soda during my move in process.
Very impressed, I can tell that hiring the right people is priority for this particular location.
Keep it up!"
"I rent at Soth Mason Road, recently they removed outdoor covered storage to build more indoor storage.
I would like to see outdoor storage available as well."
"Like the new building and painting that was completed. Sorry you kicked us out of our parking place for the car that we had for over 8 years. I am not as happy with the parking at the new Uncle Bobs facility on Franz road as it does not offer very much protection from the elements. "
"I was in a huge hurry and had an unusual situation in which my sister had been sent out of the country very quickly and I was in charge of her move and storage. Your associate was outside at the time I arrived but very happily came inside to answer my questions and calm my anxiety. She was incredibly helpful and I felt a lot better when I left than when I arrived."
"when I moved in and we had something to throw away from time to time, the dumpster were helpful. Now they are locked and actually there is only 1 now. I understand the reasoning for large amounts that some people may abuse, but it is really a shame that you cannot throw away smaller things from time to time. I spend $600 a month for last 2+ years. Just me maybe, thanks"
"First storage that I have rented that was top notch! Always greeted upon arrival and staff was over the top helpful. You have an amazing staff at this location."
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
Serving Houston, Katy and Cinco Ranch
Our self storage facility on South Mason Rd is located east of the Grand Pkwy, between Oak Park Trails Dr and Millerton Ln, near Golf Course at Cinco Ranch. Click here for directions to this Life Storage.
At Life Storage Facility #383, we offer great property security systems and clean, affordable storage units to rent for the residents of Cinco Ranch, Willow Park Greens, Clodine, and other neighborhoods in Katy, TX. Call us with questions, reserve online, or click here to compare other storage units in Houston.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: Closed
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: Closed
Facility Access Hours
Monday: 5:00 am - 10:00 pm
Tuesday: 5:00 am - 10:00 pm
Wednesday: 5:00 am - 10:00 pm
Thursday: 5:00 am - 10:00 pm
Friday: 5:00 am - 10:00 pm
Saturday: 5:00 am - 10:00 pm
Sunday: 5:00 am - 10:00 pm
Rental Requirements:
Insurance required
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental
