Self Storage Units near Houston in Katy, TX, 77450

"9/30/22 I have been a customer at Life Storage-Katy for six years due to being out of the country. For the most part, I have been very pleased despite the constant price increases. Both Benny and JR have been most helpful with most matters and I do appreciate that part. However, upon my arrival to the storage unit to remove my belongings for good (yay...🎉🎉), I realized that the entire second floor of building E was hot as hell. 😳 As you might imagine, with family and friends helping me to move, it was disappointing to say the least. During the whole week and half of the move-out, the AC unit in the 700 area STILL had not been repaired even though it was supposed to have been fixed on Monday, September 19th. I have been paying $251 a month for technically, a "non-climate" controlled unit because honestly I really don't know how long the unit has been this way. If you don't periodically check (or have someone to check your storage), you might want to do so. That way, in instances such as this, you can hopefully be provided a courtesy credit of some sort before your valuables are ruined or compensated for your valuables if they are ruined. L. Roy"

"Benny was excellent...answer our questions and very patient with us..Thank you."

"Benny's service was outstanding! Very clean, safe and friendly storage facilities!!! Angelica"

"Great service fast and kind glad i’m with them !"

"Benny has been a great help to me and a safe place to use as storage"

"Benny was very helpful!"

"The prices change quickly after you get a unit so don’t be surprised if they your monthly fee prices goes up within a few months of having the unit. Was not happy about they didn’t explain that monthly fee able to go up even within a few months of having the unit. literally went up within 5 months of having the until. Could communicate better."

"We had a great experience with Benny during our move in twice. We initially rented one unit but found we need more space. Benny helped us find a second unit located close to our first and has made storing our items easy."

"Benny at life storage was a great help, he set me up fast and easy"

"Benny was very nice and helpful. Took the time to show me where my unit was. I highly recommend Life Storage."

"J.R. was extremely helpful in answering all my questions about the units and helping me decide which one would work best for my needs. He was very professional and a pleasure to work with. Excellent customer service!"

"Benny was very professional and very humorous and informative!👍"

"Great Service! Extremely professional!"

"Great service!!"

"Benny is the best!! Highly recommended 👌"

"Jr has excellent customer service. I’ll definitely recommend others to store their belongings here!!"

"Benny has great customer service!"

"Manager is terribly unprofessional; the first time I requested to be shown a unit he said to come back after lunch. Over an hour after this interaction I walked into the store to find him laying/lounging in his chair and he refused to sit up to help me. After this he tried to claim he couldn’t show me a storage unit because his computer was down. Is this how management should be treating customers?"

"Don’t post much, but have to say this was by far a easy straight the point decision. After a quick walk through price quotes matched and was very helpful with answering questions I had"

"We worked with Benny on site to help get a unit. He was nice and easy to work with. He allowed us to see the unit prior to rental and stayed late to help finalize everything. Haven't been a customer for long but the process has been easy thus far."

"Thank you Benny for making my move easy and convenient! I appreciate you!"

"Jacorick is awesome 👍🏾"

"Benito good service"

"Fast effective service"

"Benny was really helpful and polite."

"Benny was excellent"

"Benny was amazing and very helpful, very nice and clean facility. Highly recommend"

"Benny Ybarra is a great asset to life storage. Very customer oriented and easy going. Leased our 2nd space from him. It took about 10 minutes. Thanks Benny."

"Benny is the bomb!"

"Bennie was awesome!"

"Benny was very helpful!"

"Benny was great. Very helpful."

"Benny was very helpful."

"Christina was very helpful in seting me up with a unit."

"Awesome service!"

"Benny was very helpful. Thank you."

"Benny was awesome!! He stayed late after work to assist me :) so thankful!!"

"Benny was great! Thanks"

"Got a storage space from Benny, A-186. Ask for him if you’re trying to get a storage space, highly recommended his service."

"Milann is a real professional, a great help to me when I needed some assistance. Highly recommend anyone to us this location."

"My experience at this location was fabulous. Benny’s customer service was on point."

"Feels like a car accident waiting to happen every time I come here."

"Amazing customer service and really helpful"

"The gentlemen that assisted the transaction were well informed and friendly. The unit it very very clean and the facility is well maintained. The van i used was MUCH larger than i expected, and got INCREDIBLE gas mileage... so vary different an experience than UHAUL and such. Highly Recommend this place."

"Pat and Sherry are so awesome. they represent the company great."

"Excellent customer service!!!!!!"

"Amazing experience with Benny!! Very helpful"

"Benny was helpful"

"Malek was a great help!! Excellent service from him!!!"

"Benny is amazing very efficient and kind! He made my experience easy! Thanks"

"Excellent customer service and Malik was super detailed on all the aspect of the storage facility. Great experience"

"Malick was very helpful and efficient! Thank you!!!"

"They are an awesome store. Very friendly and awesome customer service!"

"Had to get a storage quickly. And was glad I chose this location they were super fast and got what I needed done quickly would definitely recommend"

"Very professional staff! Malek answer all my questions. Great service"

"Benny was so helpful to me at the Katy location today. He gave me great customer service"

"Benny set me up straight!"

"Benny was helpful and the facility is clean and readily available. Made out move from Tennessee to Texas very quick and very affordable."

"Benny was so amazing and helpful! He even threw our trash out!"

"The gentleman that helped us was very helpful and attentive to all of our questions. Overall great experience 👍"

"Bennie was very nice and sweet"

"Benny was great help"

"Benny awesome!"

"Bennie was a great help"

"Bennie is super excellent! I enjoy working with him!"

"Benny was a great help."

"Malik was very helpful"

"Benny helped me out big time with a rental for my mom. I’ve had a storage unit here for a number of years and have only had a great experience."

"Love the climate controlled units."

"Benny very helpful. Fast, efficient experience."

"They never answer the phone, so if you need any info you need to drop by. Just don't drop by when they are closed for lunch(11-2 maybe longer). It could take a few trips to actually talk to a person, so hopefully you won't have to."

"Benny was very helpful!"

"Moved from Arizona to Texas and I’m glad I found this storage unit I was being helped by Malek. He was very helpful and explained to me how it works since it was my first time renting a storage. Highly recommend him"

"Malek was very helpful today at the facility."

"Maleek helped my husband and I pick out the perfect storage unit! He was patient, explained everything clearly and helped us setup automatic payment. Storage facility itself was very clean and feels protected & safe."

"Great service. The gentleman at the front desk was a fantastic help to achieving my needs."

"Very good customer service!!!"

"Benny was great and super fast. Got my storage unit within 10 mins."

"My items were STOLEN out of my unit on 12/22/2020. Tiffany claimed that she contacted me by phone, but I did not get any voice messages. She claimed the unit had both locks cut ( my account was not paid for the month of Dec, why I had 2 locks) and the building was even damaged. She said the amount of damage wasn't high enough to send to collections, so they cut losses. I only found out about my items being stolen on 12/31 when I go online to pay my account for the month and the account was closed. I had no possible way of even accessing the unit because it was behind and my gate code would not work. Tiffany gave me the number to insurance and told me to go from there. She was extremely cold and no empathy about my items being stolen. I would find somewhere else to store my items ASAP...."

"It has been an ok experience. They have raised their prices so not as happy as before."