Customer Reviews - Life Storage #383, Katy
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We at Life Storage want to maintain the best storage facilities in Katy, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Katy (#383)
4.89 out of 5
based on 46 of our most recent Reviews
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5.0 out of 5
"Appreciated the extra effort. Made the whole experience worth it."
June 23, 2019
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5.0 out of 5
"i always felt that the management was looking out for my stored goods at Life Storage. The storage facility was always clean and orderly when I visited."
April 23, 2018
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5.0 out of 5
"Very pleasantly surprised with your facility and service. Boxes, etc were a little pricey though. But overall it was a great experience with easy access and climate control - my first time renting storage facilities."
January 10, 2018
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5.0 out of 5
"I only moved because of a location right next to my house..."
December 26, 2017
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5.0 out of 5
"The employees at our life storage location are amazing. Always friendly and courteous to us and willing to assist with any questions. Keep up the excellent work!"
October 27, 2017
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5.0 out of 5
"Was totally and completely satisfied with my "stuff" being stored there! You guys did a great job and I was very happy with the services I did receive there. Thanks!"
October 25, 2017
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4.4 out of 5
"We had a good experience with the manager and asst manager. No issues with the billing or access to our unit. "
October 23, 2017
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5.0 out of 5
"It was a pleasure doing business with this facility. Thank you "
July 23, 2017
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5.0 out of 5
"No... Been great even through the merger. Noticed no changes in help,which is good.
"
July 01, 2017
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4.1 out of 5
"Friendly, courteous, informative staff. Will to take the time to explain everything to my understanding."
June 28, 2017
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5.0 out of 5
"I had a very pleasant experience using your company. There was never any difficulty or confusion over billing or ending the use of your unit. The staff was very courteous and attentive."
January 23, 2017
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5.0 out of 5
"Associate could not have been better as he was most kind and helpful"
October 31, 2016
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5.0 out of 5
"The young lady who runs your South Mason Road storage units is very helpful and alway greet you with big smiles . she know how to start you day. thank you"
July 20, 2016
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5.0 out of 5
"Tiffany was very helpful. Another customer walked in just ahead of me and she managed to assist both of us in a very timely and professional manner. She answered all my questions and explained the process in depth. My unit was very clean; not something you always get with storage units. "
July 10, 2016
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5.0 out of 5
"William always gives me excellent customer service ever rutile I interact with him. He is great!"
July 02, 2016
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5.0 out of 5
"Perfect place to do business; only improvement would be to offer free space. Of course I am kidding!"
June 23, 2016
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5.0 out of 5
"Excellent facility. Clean, large, easy to access. Everything worked. The bathroom was not accessible, especially during times the office was closed. Even when the office was open, the bathrooms were locked. This was the largest problem."
June 23, 2016
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5.0 out of 5
"EVERYTHIN INVOLVED WITH THE PORCESS WENT FAST AND EFFICIENTLY. EVERYONE I TALKED TO WAS EXCELLENT."
April 28, 2016
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5.0 out of 5
"This is the 2nd time I have used one of Uncle Bob's storage facilities, and both times I have been extremely pleased with all aspects of the experience!"
March 23, 2016
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4.6 out of 5
"I got a clean unit on the day I needed it. It is not conveniently located in the building, but I realize there are a limited number of theses. "
February 26, 2016
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4.6 out of 5
"Excellent fast friendly service keep up the great job "
February 18, 2016
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- Elizabeth from Barker, TX
5.0 out of 5
"Very clean and well maintained. I will definitely use this location again when needed."
January 28, 2016
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5.0 out of 5
"You are lucky that you have a great Manager Tiffany. She is the best"
December 23, 2015
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5.0 out of 5
"Juan and Stephanie at the Amazon Road facility in Katy, Texas are great. Always helpful and very professional. Really super people"
August 28, 2015
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5.0 out of 5
"The property was in excellent condition, very clean and had exceptional assistance. Very happy."
August 28, 2015
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5.0 out of 5
"Tiffany at Uncle Bob's on Mason Rd. in Katy, TX is absolutely magnificent! She was extremely knowledgeable and very compassionate. This is our second stay with Uncle Bob's. We chose to come back again because of the quality of not only the facility, but because of Tiffany as well!"
July 28, 2015
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5.0 out of 5
"Tiffany made the whole difference. Her personal attention to our needs provided us with assurance that our property important and would be properly secured. Both my wife and I appreciate her help very much."
July 28, 2015
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4.8 out of 5
"All expectations met and experience has been exceptional!"
July 28, 2015
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- Marissa from Brookshire, TX
5.0 out of 5
"Manager is friendly and always greets me by my name when she sees me on the property. Very friendly and professional."
July 02, 2015
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5.0 out of 5
"Tiffany was fantastic. Very helpful and pleasant to deal with. A really excellent customer service oriented person. "
June 27, 2015
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5.0 out of 5
"Staff was absolutely incredible and very accommodating!!!!"
June 26, 2015
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5.0 out of 5
"We had no particular expectations, but the person who helped us is a great asset to your company. We were impressed with the willingness to help and the ability to give information needed to make our move very easy. "
April 30, 2015
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5.0 out of 5
"I rent at Soth Mason Road, recently they removed outdoor covered storage to build more indoor storage.
I would like to see outdoor storage available as well."
March 26, 2015
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5.0 out of 5
"The associate was extremely helpful, not only making sure the space was clean, but also changing weather stripping and even offering me a Soda during my move in process.
Very impressed, I can tell that hiring the right people is priority for this particular location.
Keep it up!"
March 26, 2015
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5.0 out of 5
"I would always advise anyone in the office going there to ask for "Tiffany." She knows it all and is extremely helpful. "
March 23, 2015
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5.0 out of 5
"Staff was very friendly and always willing to help."
February 27, 2015
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4.7 out of 5
"Prices are reasonable compared to other storage facilities. Staff treats me with respect and answers my questions."
December 03, 2014
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4.3 out of 5
"Like the new building and painting that was completed. Sorry you kicked us out of our parking place for the car that we had for over 8 years. I am not as happy with the parking at the new Uncle Bobs facility on Franz road as it does not offer very much protection from the elements. "
June 23, 2014
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5.0 out of 5
"I was in a huge hurry and had an unusual situation in which my sister had been sent out of the country very quickly and I was in charge of her move and storage. Your associate was outside at the time I arrived but very happily came inside to answer my questions and calm my anxiety. She was incredibly helpful and I felt a lot better when I left than when I arrived."
March 26, 2014
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5.0 out of 5
"Just want to say thank you. I was very impressed with Uncle Bob's [Life Storage]."
March 26, 2014
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- Lutheran Church from Katy, TX
4.8 out of 5
"Tiffany has worked with me on several occasions I needed on site help."
March 03, 2014
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4.4 out of 5
"when I moved in and we had something to throw away from time to time, the dumpster were helpful. Now they are locked and actually there is only 1 now. I understand the reasoning for large amounts that some people may abuse, but it is really a shame that you cannot throw away smaller things from time to time. I spend $600 a month for last 2+ years. Just me maybe, thanks"
February 28, 2014
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4.2 out of 5
"Nothing. I am very happy with my experience with Uncle Bob's [Life Storage]."
February 28, 2014
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5.0 out of 5
"First storage that I have rented that was top notch! Always greeted upon arrival and staff was over the top helpful. You have an amazing staff at this location."
January 23, 2014
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- Linda from San Antonio, TX
5.0 out of 5
"Your storage facility is awesome. We never had to ever worry about our trailer, which gave us piece of mind."
December 24, 2013
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5.0 out of 5
"I would use uncle bob's storage again if I needed it."
October 25, 2013
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